# AT&T Contact Center vs Lumen Contact Center Comparison | | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Star Rating** | 3.6 out of 5 | 4.2 out of 5 | | **Total Reviews** | 15 | 13 | | **Largest Market Segment** | Enterprise (40.0% of reviews) | Small-Business (38.5% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### AT&T Contact Center **Not enough data** ### Lumen Contact Center Pros: - CRM Integration (2 reviews) - Ease of Use (2 reviews) Cons: - Data Management (2 reviews) - Software Improvements (2 reviews) --- ## Ratings Comparison | Rating | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Meets Requirements** | 8.5 (14 reviews) | 8.1 (12 reviews) | | **Ease of Use** | 8.1 (14 reviews) | 9.0 (12 reviews) | | **Ease of Setup** | 8.3 (8 reviews) | 7.5 (6 reviews) | | **Ease of Admin** | 8.5 (8 reviews) | 8.3 (7 reviews) | | **Quality of Support** | 7.6 (14 reviews) | 8.3 (11 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (8 reviews) | 7.1 (7 reviews) | | **Product Direction (% positive)** | 6.7 (14 reviews) | 8.9 (11 reviews) | --- ## Pricing ### AT&T Contact Center #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Lumen Contact Center #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Call & Contact Center | Product | Score | Reviews | |---|---|---| | **AT&T Contact Center** | N/A | N/A | | **Lumen Contact Center** | N/A | N/A | #### | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Call Reporting** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Whispering** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Manual Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **AI Summarization** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Blended Call Center** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **AT&T Contact Center** | N/A | N/A | | **Lumen Contact Center** | N/A | N/A | #### | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **AT&T Contact Center** | N/A | N/A | | **Lumen Contact Center** | N/A | N/A | #### Channels | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Voice** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Web Chat** | Not enough data | Not enough data | | **Mobile SMS** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Functions | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Session Routing** | Not enough data | Not enough data | | **Session Queuing** | Not enough data | Not enough data | | **Concurrent Calling** | Not enough data | Not enough data | | **Speech Analytics** | Not enough data | Not enough data | | **Auto Dialer** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | Not enough data | | **Persistent Data** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | #### Administrative | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | | **Administrator Access** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **Agent Scheduling and Assignment** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | #### | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Quality Management** | Not enough data | Not enough data | | **Agent Interface** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Workforce Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **AT&T Contact Center** | N/A | N/A | | **Lumen Contact Center** | 8.0/10 | 6 | #### Platform | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Omnichannel** | Not enough data | 7.3 (5 reviews) | | **Mobile Access** | Not enough data | 8.3 (5 reviews) | | **Queue Management** | Not enough data | 7.8 (6 reviews) | | **Call Routing** | Not enough data | 7.8 (6 reviews) | | **Call Back** | Not enough data | 8.1 (6 reviews) | | **IVR** | Not enough data | 7.8 (6 reviews) | | **Automatic Call Distribution** | Not enough data | 8.6 (6 reviews) | | **Call Transfer** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | #### Generative AI | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Workforce Management | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Call Monitoring** | Not enough data | 7.2 (6 reviews) | | **Performance Evaluation** | Not enough data | 7.7 (5 reviews) | | **Real-Time Monitoring** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Administrative | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Call Recording** | Not enough data | 8.6 (6 reviews) | | **Reporting & Dashboards** | Not enough data | 8.6 (6 reviews) | | **Call Reporting** | Not enough data | Not enough data | #### | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Phone Key Input** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Voice Customization** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Pre-recorded Messages** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Multiple Scripts** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **AT&T Contact Center** | N/A | N/A | | **Lumen Contact Center** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Extensions | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Tenancy Flexibility** | Not enough data | Not enough data | | **Native VoIP** | Not enough data | Not enough data | | **CCaaS Option** | Not enough data | Not enough data | #### Features | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Voicemail to Email** | Not enough data | Not enough data | | **Voicemail to SMS** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Voice Conferencing** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conference Transcripts** | Not enough data | Not enough data | | **Electronic Faxes** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Video Call Recording** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Two-Way Audio & Video** | Not enough data | Not enough data | | **Virtual Voicemail** | Not enough data | Not enough data | #### | Feature | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Trend Analysis** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Virtual Backgrounds** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Group Messaging** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Multi-User Collaboration** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Unique to Lumen Contact Center (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center) --- ## Reviewer Demographics ### By Company Size | Segment | AT&T Contact Center | Lumen Contact Center | |---|---|---| | **Small-Business** | 33.3% | 38.5% | | **Mid-Market** | 26.7% | 38.5% | | **Enterprise** | 40.0% | 23.1% | ### By Industry #### AT&T Contact Center - **Translation and Localization:** 6.7% - **Telecommunications:** 6.7% - **Retail:** 6.7% - **Real Estate:** 6.7% - **Printing:** 6.7% - **Management Consulting:** 6.7% - **Law Practice:** 6.7% - **Internet:** 6.7% - **Information Technology and Services:** 6.7% - **Hospital & Health Care:** 6.7% - **Other:** 33.3% #### Lumen Contact Center - **Telecommunications:** 15.4% - **Information Technology and Services:** 15.4% - **Financial Services:** 15.4% - **Wholesale:** 7.7% - **Security and Investigations:** 7.7% - **Retail:** 7.7% - **Non-Profit Organization Management:** 7.7% - **Logistics and Supply Chain:** 7.7% - **Health, Wellness and Fitness:** 7.7% - **Education Management:** 7.7% --- ## Alternatives ### Alternatives to AT&T Contact Center - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2567 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3611 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5622 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2063 reviews) ### Alternatives to Lumen Contact Center - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3611 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2567 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews) --- ## Top Discussions ### AT&T Contact Center No discussions available for this product. ### Lumen Contact Center No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/at-t-contact-center-vs-lumen-contact-center)