Link copied to clipboard # AT&T Contact Center vs Lumen Contact Center Comparison - What are their main differences? Share [ Export ](/compare/at-t-contact-center/lumen-contact-center/export.csv) AT&TCenturyLink[+ Add Product](#) Pricing **AT&T Contact Center** No pricing available **Lumen Contact Center** No pricing available **Pricing Insights** from reviews Perceived Cost **AT&T Contact Center** $$$$$ **Lumen Contact Center** Not enough reviews yet Average Discount **AT&T Contact Center** Not enough reviews yet **Lumen Contact Center** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **AT&T Contact Center** 6 months Based on 100 responses **Lumen Contact Center** 6 months Based on 100 responses Return on Investment **AT&T Contact Center** 6 months Based on 100 responses **Lumen Contact Center** 6 months Based on 100 responses ![AT&T Contact Center](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b89727990ab27843072e188b96a9f81c/at-t-contact-center.jpeg "AT&T Contact Center") ![Lumen Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/8aa7fe6d0cf15dc8f91fdad5bfd978f1/lumen-contact-center.svg "Lumen Contact Center") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **AT&T Contact Center** Not enough data **Lumen Contact Center** CRM Integration (2) Ease of Use (2) Data Management (2) Software Improvements (2) **Ratings** from reviews Meets Requirements **AT&T Contact Center** **8.5** /10 Based on 14 responses **Lumen Contact Center** **8.1** /10 Based on 12 responses Ease of Use **AT&T Contact Center** **8.1** /10 Based on 14 responses **Lumen Contact Center** **9.0** /10 Based on 12 responses Ease of Setup **AT&T Contact Center** **8.3** /10 Based on 8 responses **Lumen Contact Center** **7.5** /10 Based on 6 responses Ease of Admin **AT&T Contact Center** **8.5** /10 Based on 8 responses **Lumen Contact Center** **8.3** /10 Based on 7 responses Quality of Support **AT&T Contact Center** **7.6** /10 Based on 14 responses **Lumen Contact Center** **8.3** /10 Based on 11 responses Has the product been a good partner in doing business? **AT&T Contact Center** **7.7** /10 Based on 8 responses **Lumen Contact Center** **7.1** /10 Based on 7 responses Product Direction (% positive) **AT&T Contact Center** **6.7** /10 Based on 14 responses **Lumen Contact Center** **8.9** /10 Based on 11 responses **Features** ratings from reviews Call Center Infrastructure (CCI) Not enough data **8.0** /10 Based on 6 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 33.3% Mid-Market(51-1000 emp.) 26.7% Enterprise(\> 1000 emp.) 40.0% Small-Business(50 or fewer emp.) 33.3% Mid-Market(51-1000 emp.) 26.7% Enterprise(\> 1000 emp.) 40.0% Small-Business(50 or fewer emp.) 38.5% Mid-Market(51-1000 emp.) 38.5% Enterprise(\> 1000 emp.) 23.1% Small-Business(50 or fewer emp.) 38.5% Mid-Market(51-1000 emp.) 38.5% Enterprise(\> 1000 emp.) 23.1% **Reviewers' Industry** [![AT&T Contact Center](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b89727990ab27843072e188b96a9f81c/at-t-contact-center.jpeg "AT&T Contact Center")](https://www.g2.com/products/at-t-contact-center/reviews) AT&T Contact Center Translation and Localization 6.7% Telecommunications 6.7% Retail 6.7% Real Estate 6.7% Printing 6.7% Other 66.7% [![Lumen Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/8aa7fe6d0cf15dc8f91fdad5bfd978f1/lumen-contact-center.svg "Lumen Contact Center")](https://www.g2.com/products/lumen-contact-center/reviews) Lumen Contact Center Telecommunications 15.4% Information Technology and Services 15.4% Financial Services 15.4% Wholesale 7.7% Security and Investigations 7.7% Other 38.5% Alternatives **AT&T Contact Center Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) **Lumen Contact Center Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![MightyCall](https://images.g2crowd.com/uploads/product/hd_favicon/d9df46250a23083be412ad880a462596/mightycall.svg "MightyCall") [ MightyCall ](/products/mightycall/reviews) ## AT&T vs CenturyLink FAQs Generated using AI Last updated: November 14, 2026 ### What is the difference between AT&T vs CenturyLink? CenturyLink leads AT&T in overall G2 rating and ease of use, while AT&T scores higher for setup, support, requirements, administration, and doing business. | Dimension | [AT&T](https://www.g2.com/products/at-t-contact-center/reviews) | [CenturyLink](https://www.g2.com/products/lumen-contact-center/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 3.6/5 (10+ reviews) | 4.2/5 (10+ reviews) | | Ease of Setup score | 8.3 | 7.5 | | Quality of Support score | 7.6 | 8.3 | | Top Reviewer-Cited Strength | Reviewers praise helpful, responsive support and reliable calling. | CRM integrations, omnichannel routing, analytics, AI, call recording, and workforce management. | ### How do the pricing models of AT&T and CenturyLink compare? CenturyLink is the stronger value choice in reviewer satisfaction, with a 4.2/5 overall rating versus AT&T’s 3.6/5. - **AT&T:** In recent reviews, reviewers describe its pricing terms as easy to understand, while older reviews praise its value and affordability. - **CenturyLink:** In recent reviews, reviewers describe pricing as easy to understand, but one reviewer says the service costs more than alternatives. - Recent CenturyLink feedback cites high cost as a reason to consider alternatives. ### What are the best alternatives to AT&T and CenturyLink? The top alternatives to AT&T and CenturyLink are Genesys Cloud CX, NiCE CXone, and Five9 Intelligent Cloud. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [AT&T](https://www.g2.com/products/at-t-contact-center/reviews) | 3.6/5 (10+ reviews) | — | Reviewers describe pricing terms as easy to understand. | Helpful, responsive customer support and reliable calling. | | [CenturyLink](https://www.g2.com/products/lumen-contact-center/reviews) | 4.2/5 (10+ reviews) | — | Reviewers describe pricing terms as easy to understand, with one noting higher cost than alternatives. | CRM integrations, omnichannel routing, analytics, AI, call recording, and workforce management. | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1.5k+ reviews) | Mid-Market | — | — | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1.7k+ reviews) | Mid-Market | — | — | | [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.2/5 (600+ reviews) | Mid-Market | — | — | ### Which Call Center Infrastructure (CCI) features should I prioritize when comparing AT&T and CenturyLink? Prioritize ease of use, setup, support, administration, and CRM integration when evaluating AT&T and CenturyLink. - **Ease of use:** CenturyLink scores 9.0 versus AT&T’s 8.1; reviewers also cite CenturyLink ease of use in 200+ all-time mentions. - **Setup:** AT&T scores 8.3 versus CenturyLink’s 7.5. Recent CenturyLink reviews describe implementation as easy, while older AT&T reviews describe setup as straightforward. - **Support:** CenturyLink scores 8.3 versus AT&T’s 7.6. Recent reviews praise CenturyLink’s prompt, informative service; AT&T reviewers describe helpful representatives alongside occasional waits. - **Administration:** AT&T scores 8.5 versus CenturyLink’s 8.3. CenturyLink reviewers describe queue, threshold, priority, and IVR updates as easy to make. - **CRM integration:** CenturyLink reviewers cite CRM integration in fewer than 10 all-time mentions and name Salesforce and Microsoft Dynamics 365; AT&T reviewers describe configurable integration across devices. ### What are the pros and cons of AT&T vs CenturyLink? AT&T’s headline strength is responsive, helpful support; CenturyLink’s is its flexible contact-center feature set and CRM connectivity. - **AT&T strengths:** Reviewers praise reliable call quality, ease of use, and representatives who resolve requests promptly. - **AT&T trade-offs:** Reviewers describe occasional long waits, repetitive chatbot responses, and a need for more customization for advanced queries. - **CenturyLink strengths:** Recent reviews highlight CRM integration, omnichannel routing, analytics, AI, call recording, workforce management, and flexible queue and IVR changes. CRM integration and ease of use each have 200+ all-time mentions. - **CenturyLink trade-offs:** Reviewers note slow portal or software performance, reporting and data-management challenges, and extra effort integrating existing systems. Data management and software improvements each have 200+ all-time mentions. ### Is AT&T or CenturyLink better for small businesses? Reviewers describe AT&T use across retail and direct-sales needs and praise straightforward support. A reviewer says CenturyLink can help small growing companies, and another recommends it for small-to-medium call volumes. - **AT&T:** Reviewers describe use across retail and direct-sales needs and praise straightforward support. - **CenturyLink:** A reviewer says the platform can help small growing companies, and another recommends it for small-to-medium call volumes. ### Which Call Center Infrastructure (CCI) platform has better integrations? CenturyLink has the stronger integration signal, with reviewers explicitly citing CRM connections to Salesforce and Microsoft Dynamics 365; AT&T reviewers describe configurable integration without naming a specific tool. - **AT&T:** Reviewers describe integration across devices and configurable solutions, but do not name a specific integration tool. - **CenturyLink:** Reviewers cite CRM integration with Salesforce and Microsoft Dynamics 365; CRM integration has fewer than 10 all-time mentions. Reviewers also note that connecting existing systems can require extra effort. ### How do AT&T and CenturyLink compare on customer support? CenturyLink leads AT&T on Quality of Support, scoring 8.3 versus 7.6, a 0.7-point advantage. - **AT&T:** Reviewers praise knowledgeable, responsive representatives and quick issue resolution; others report long waits and occasional misrouting. - **CenturyLink:** Reviewers describe customer service as fast, informative, professional, and responsive, while also noting that order-query updates can take time. ### Which is easier to implement, AT&T or CenturyLink? AT&T is easier to implement by G2 score, leading CenturyLink 8.3 to 7.5 on Ease of Setup. - **AT&T:** Reviewers describe the platform as easy to use and explain to new users; setup scores 8.3. - **CenturyLink:** Reviewers describe an easy startup and straightforward queue and call-traffic changes, while integration with existing systems can require additional effort; setup scores 7.5. ## AT&T Contact Center vs Lumen Contact Center When assessing the two solutions, reviewers found Lumen Contact Center easier to use. However, AT&T Contact Center is easier to set up and administer. Reviewers also preferred doing business with AT&T Contact Center overall. - Reviewers felt that AT&T Contact Center meets the needs of their business better than Lumen Contact Center. - When comparing quality of ongoing product support, reviewers felt that Lumen Contact Center is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Lumen Contact Center over AT&T Contact Center.