Highly adaptable and customizable. Responsive and efficient support team. Easily handles complex structures. Review collected by and hosted on G2.com.

Not a deal-breaker, but the multi-language functionality has room for improvement — currently, only English attribute values can be exported via the API, even though multiple languages can be managed within AssetBank. Review collected by and hosted on G2.com.

Cohesive information across the organisation, ability to add licensing details etc Review collected by and hosted on G2.com.

Hard to change output settings, search function not great, filter function not great, selection tool not great Review collected by and hosted on G2.com.

Asset Bank has been an integral part of visual asset management for our global creative teams. Being able to customize it to our needs has been immensely helpful. Review collected by and hosted on G2.com.

Improvements to Reporting would be beneficial. In the past I have wanted to pull reports for specific metadata and it was not easy to generate those numbers. Review collected by and hosted on G2.com.

Our team recently transitioned across to the new cloud based version of Asset Bank and I've been really impressed with how smooth the process went. The team at Asset Bank have been extremely helpful and made suggestions and recommendations based on how we would be using the system and spent time understanding our needs. They have checked in regularly and been proactive and even suggested ways of promoting it internally to our staff to increase staff uptake. Uploading content and maintaining the system is easy, which is great for our small team. The other admins have found it easy to use and intuitive. Any issues we have had have been dealt with very quickly when we have raised a ticket, all in all I'm very happy with the platform, its interface, the way it can be customized and set up to suit our needs and how easy it is to maintain. Review collected by and hosted on G2.com.

The AI functionality is not perfect, so we do find that we have to go through and check the auto tagging functionality, but generally it picks up on 50% useful things and 50% slightly wrong or inaccurate, but I know that is new tech that is still being improved and developed. Review collected by and hosted on G2.com.

Assetbank can house all your images and make it really easy for all colleagues across your business to access your images in a centralised place. It means you don't need any one person allocating images to colleagues. The search function works well, as long as you have a well structured keyword system in place. The storage is robust and all images are kept behind a secure password protected system, to ensure GDPR compliance. Review collected by and hosted on G2.com.

The images always had watermarks on when reviewing them on screen. This meant you couldn't always see the images clearly. However, we are now updating our system, so we can hopefully get this removed. Review collected by and hosted on G2.com.

Hands down the best level of person to person support for any service I've encountered. Our dedicated contact is very responsive and just the other side of an email. They're very accommodating and have really helped us on our journey. Our contact has a real depth of knowledge and is as much a consultant as a support contact. Review collected by and hosted on G2.com.

Compared to some products out there it doesn't look quite as slick, but actually it's got everything you'd expect and more as regards features. Review collected by and hosted on G2.com.

I think the quick, friendly and actionable customer support has been key in our decision to move to Asset Bank. Review collected by and hosted on G2.com.

It's UI is maybe not the prettiest, but this does not get in the way of it's functionality. Review collected by and hosted on G2.com.

We have used Asset Bank for over five years and have found their training and support staff incredibly knowledgeable and helpful. Review collected by and hosted on G2.com.

The system has not been compatible with NetSuite but hoping this will change in the future. Review collected by and hosted on G2.com.

Customer Service

Training

Ability to share large files in a secure way Review collected by and hosted on G2.com.

We use for raw art files only so ideally we could link to marketing collateral Review collected by and hosted on G2.com.

Asset Bank is a fantastic DAM. We use it for our Print PDF files and it can search for strings of text and then add them to a custom lightbox. Multiple examples of time-saving features that not only help search for PDFs but also let the customers think you have a Magic Wand. Answering queries within minutes. We also use it to send out reminders when the document review date expires and automated emails get sent directly to the customer. Review collected by and hosted on G2.com.

To be very honest there is really nothing that Asset Bank can't do. So nothing to dislike. Review collected by and hosted on G2.com.