What do you dislike about Armanino?
The implementation team and the sales team constantly underestimated time requirements. They didn't utilize our full contracted services with Intacct, leaving out entire add-ons that we will now cancel on our contract renewal (they recommended these add-ons and then didn't utilize them in the implementation!) Some part is our own fault, we came into the project largely ignorant of what the system could do (we were not experts in a brand new software, go figure) and relied solely on Armanino to help us implement and migrate, which they did finally achieve, but we missed every single deadline and missed our full implementation deadline by months. We still have integrations that are not complete and their development team is largely unresponsive at this point (a year later). There were points in the implementation where they were taking so much time to do things that we asked them to show us how to do it so we could do it for them. The same thing happened with some of the integrations, their team took literally months to throw together a simple integration which was only completed by OUR TEAM in the end. They are order takers and you need know exactly what you want down to the very technical level or your implementation will be a train wreck. They are not trying to fill in the gaps for you or providing advice. A lot of our problems stemmed from our team "not knowing what we didn't know" and Armanino making no effort to help us maximize the system. We walked into the implementation saying that we didn't want to directly copy our old system (which was decades old), but we wanted to maximize Intacct in all of its modern glory. Instead, we largely copied our system because the only question they know how to ask is "How are you doing it now?" Review collected by and hosted on G2.com.
Recommendations to others considering Armanino:
Find another company. Review collected by and hosted on G2.com.
What problems is Armanino solving and how is that benefiting you?
Armanino helped facilitate the implementation of a system that has helped us automate several processes and helped us clean up financials, but the way that Armanino went about it was possibly the most inefficient I've ever seen. Review collected by and hosted on G2.com.
