Arkose Labs Reviews & Product Details

Their communication and availability to address issues or answers questions is so top-notch it feels like they're one of our own internal teams. Useful dashboarding and deep-dive capabilities, great insights into attackers as well as real users and most importantly no complaints from real users who face challenges. Review collected by and hosted on G2.com.

Very little, there have been times when I wished they would have been more proactive in identifying and alerting to new attacks but that has continued to improve. Review collected by and hosted on G2.com.

Arkose plays an essential role in protecting Dropbox against attacks but, more importantly, plays a critical part in our customer experience. The service is reliable and scalable and has significantly improved its latency. What I respect the most about our partnership is that they are there to troubleshoot with you when you need them. They worked with us closely to address an error that we initially thought was related to Arkose but ended up being on our side. It is easy to provide a good experience when things go well, but what makes a difference is being there when things go south. Arkose didn't drop the ball, and thanks to that, we provide a much better experience now. I hope they maintain this quality as they grow. Review collected by and hosted on G2.com.

I think Arkose still needs to improve monitoring in a more advanced way than their availability dashboard. For instance, I am looking forward to an API endpoint that provides real-time monitoring and the capability to configure your alerts. Review collected by and hosted on G2.com.

I have been impressed by their level of support for our organization. The Arkose team has been responsive, professional and always willing to assist. Additionally, their analysts are available to dig into the collected data and make recommendations. Review collected by and hosted on G2.com.

Nothing. My team has been happy with the product and level of service we have received. Review collected by and hosted on G2.com.

The combination of their account management, product and SOC teams with the solution capabilities is a highly effective solution to mix into your risk controls. Their focus on customer engagement and satisfaction is high-bar setting among vendors we use. Truly a customer-focused team in both accessibility and genuine action to make sure their solution is highly utilized and effective. Review collected by and hosted on G2.com.

Depending on the rules configured, some require more frequent data provider updates to remain 100% effective. Also, the dashboard is capable, but it could provide more self-service analysis features. Both items they already plan to address in their near-term roadmap. Review collected by and hosted on G2.com.

Arkose Labs provided an easy mechanism to integrate with their solution and were very helpful with our rollout. They were able to make quick changes to their infrastructure when we requested it to speed up our implementation and provide us real-time logging to help deliver better device and attacker intelligence. We have been able to use Arkose Labs to prevent credential testing as well as spam account creations. Review collected by and hosted on G2.com.

There is still a bit of latency when it comes to doing synchronous events, which needs to be improved. It is also a pricy solution, and it is hard to quickly establish the ROI for this unless the right humans are involved in the process, which might make it hard for companies that are smaller to procure this solution. Review collected by and hosted on G2.com.

From a project manager's perspective, Arkose offers great customer service, responding quickly to my requests and questions. Every individual I've interacted with has been professional, knowledgeable and helpful. Working with Arkose has been a positive collaborative experience. Review collected by and hosted on G2.com.

I don't dislike anything but would like to see more regular reporting. Review collected by and hosted on G2.com.

The puzzles presented in the event of suspicion are more humanly easier to read. Arkose provides a comprehensive console to monitor activity on integrated sites. The monitors are highly visual, with quick views of issues as they are detected. Support is great and highly responsive/knowledgeable. Review collected by and hosted on G2.com.

It can be challenging to read the results of the monitors if more detailed view is required. Usually, this involves reaching out to Arkose support for assistance (which isn't difficult). Review collected by and hosted on G2.com.

Users are challenged based on a machine learning model and which optimizes did fraud prevention and reduces friction. Review collected by and hosted on G2.com.

It requires front end integration. In some cases the apis are called directly and Arkose requires front end integration. Review collected by and hosted on G2.com.

The best thing about Arkose is the simple and friendly user experience it presents to the genuine users who may get categorized as potential fraud. I have not seen a better, "fun" experience in any of the other CAPTCHA options. Review collected by and hosted on G2.com.

The dashboards and reporting offered by Arkose Labs still leave a lot to be desired. It is not very easy to gauge a simple funnel of clicked, passed, failed, and the categorization of each item based on IP country or type of threat. Whereas even a simple downloadable file would help demonstrate the impact of Arkose, what we have is a rather confusing graphic. Review collected by and hosted on G2.com.

Strong cross platform capabilities, and exceptional support. We had awesome results and did not see any negative impact after extensive AB testing. The reporting they provide is very helpful, and always expanding. The product is solid with no delays (even with millions of users a day), no bugs or issues that we have ever experienced, making my life a lot easier. The on boarding was seamless, and they were there for us through all the testing and any technical questions we had. My engineering lead can get responses in minutes if any questions come up on their slack. Overall probably my favorite partner simply because the product performs exactly as expected with no issues or down time. Its also nice that they are always working on expanding their capabilities so i know they are on top of new trends. Review collected by and hosted on G2.com.

So far every thing has been awesome so no issues. Review collected by and hosted on G2.com.