Arkose Labs provides a strong balance between security and customer experience. I especially value the customizable UI/UX, accessibility considerations, and ability to create a consistent experience across multiple products and channels. Their team has also been responsive and collaborative throughout design, implementation, and support discussions, making it easier to deliver secure experiences without sacrificing usability.

Arkose labs have saved us from a host of advanced modern bot and spam/scam attacks while limiting the friction on real users. We get a lot of spam attacks on our network and classic recaptcha was not providing any deterrence to the abusers. The Arkose challenges and the way Arkose adapts to abuse that is getting through has really helped us block a lot of large attacks. The quick communication and support via Slack has been a highlight and the way our API submissions of bad actors flows into the dash + support has been great. Their portal is easy to use and makes it easy to see how the solutions are performing. The reporting has made identifying trends and sanity checking the traffic really easy. The solution itself is more expensive than competitors, but you get a lot out of it. We have found that you do get a lot for the money. It's like having a whole in-house team for evaluating and tuning the performance and results. In a time where bad actors accessing your platform feels like an arms-race, Arkose is doing a good job of winning that for us at the moment.

I think Arkose Labs has a very clever system for deterring users. The puzzles get gradually harder depending on the type of traffic it's analyzing, which acts as a real financial deterrent. I also appreciate that the user interface and the tool itself are super easy to use. The team is very receptive and constantly provides proactive feedback, making the journey as easy as they can for us. They do as much of the heavy lifting as possible, which makes our process really just a walk in the park.