Antavo AI Loyalty Cloud Reviews & Product Details

The best about this platform is that it is flexible enough to integrate with various systems and channels, including e-commerce websites, POS systems, mobile apps, and social media.

It also has robust analytics and reporting tools to help us to track and measure the effectiveness of loyalty program. Review collected by and hosted on G2.com.

The major thing I dislike about this platform that is complex and time-consuming to set up and customize, especially for smaller businesses without dedicated IT or marketing teams. Review collected by and hosted on G2.com.

I like the challenge module its fairly easy to use. Review collected by and hosted on G2.com.

The customer support is not ideal if you have no active package with them. Missing basic reporting features. Review collected by and hosted on G2.com.

I love that there really are no limits to what you can do, if you have an idea there is the ability to do something with it! it's not just blue sky thinking, you can make it into a reality. You have the ability to move at pace with elements and the technical team is second to none to help you get there! Review collected by and hosted on G2.com.

The thing i struggle with the most is that as i'm not a technical lead sometimes i need more support from the Antavo teams to help me understand some simpler things. But that being said they are always there to lend a helping hand! Review collected by and hosted on G2.com.

Ease of use of platform and seamless integrations with existing CMS and database. Review collected by and hosted on G2.com.

Sometimes the response times and urgency of tickets raised can be slightly tardy. Review collected by and hosted on G2.com.

-The technology that makes sense our innovative loyalty program.

-The company's constant evolution improving their features and releasing new ones.

-The great human team behind the scenes.

-Great customer support. Review collected by and hosted on G2.com.

-The onboarding process could have been a bit better with some delays and some integrations taking longer than expected.

-Not enough engagement after the initial launch of the loyalty program for a few months (it got better in the end). Review collected by and hosted on G2.com.

Antavo has been wonderful to work with and is extremely accommodating to our changing needs, Review collected by and hosted on G2.com.

Limited enhancements focus on the B2B product. Review collected by and hosted on G2.com.

It has a module to create different contests, campaigns, sweepstakes and other activities that encourage customer loyalty with our products. These gamification modules are created easily and in a few steps. It has a portal for members, where our customers can enter and place all the incidents they make with our products; their purchases, product usage, tracking campaigns and more, to receive rewards. It allows web and mobile access, so that customers have much easier to enter the customer portal and for administrators to closely monitor customer and campaign behavior. Review collected by and hosted on G2.com.

The system can feel a bit slow when entering new contest information and uploading files to the software. The integration with MailChimp was a pain, but because of a bug of ours that we were able to fix thanks to the attention of tech support. If they could expand their available language it would be great, so we could have the software in our stores in Latin America. Review collected by and hosted on G2.com.