What I like best about Amplify HR is the combination of personalized support, strong responsiveness, and overall value. Their Account Lead and subject matter experts are quick to respond, which helps us resolve questions and issues efficiently and keeps things moving without unnecessary delays.

They have also been flexible in adapting to our needs, including custom reporting, capturing additional data fields, and configuring team schedules. That flexibility has made the platform and service model work better for our organization rather than forcing us into a completely standardized approach.

From a pricing perspective, we have found Amplify to be competitive and very transparent. We have a clear understanding of what we are paying for and the value we are receiving, which is important when evaluating overall ROI.

Their performance when issues arise has also been strong. For example, when we identified a recurring monthly reconciliation issue related to our ICHRA, the team responded quickly, completed a detailed audit, and came back to us within a week with a clear explanation and action plan. Overall, they have been responsive, flexible, transparent, and reliable partners. Review collected by and hosted on G2.com.

The biggest opportunity for improvement is creating a more seamless, integrated experience across some of the services. For example, our ICHRA administration isn’t fully integrated into the core Amplify platform, so at times it can feel like we’re working with a separate provider and system rather than one unified experience. Leave management is similar, with its own process and team, which can lead to additional handoffs and a bit more coordination than necessary.

The user interface could also benefit from modernization. It’s functional and gets the job done, but compared with our previous provider, the platform feels somewhat dated and not quite as intuitive or visually polished. None of these have been major barriers for us, but tighter integration across services and a more modern UI would make the overall employee and administrator experience even stronger. Review collected by and hosted on G2.com.

The transition team from our previous PEO to Amplify were extremely easy to work with and they stayed on top of the switch at all times and were very communicative. The pricing for their services is excellent as well! The Amplify HR portal works very well with other tools in our stack - it seamlessly integrates into a few systems we have setup previously (accounting, HR) Review collected by and hosted on G2.com.

Our medical benefits were delayed one month to start but the transition team rectified the situation very well so it was a minor hiccup. Review collected by and hosted on G2.com.

I like that Amplify HR is a small company where I can actually reach a real live human being. Having a dedicated contact person who knows me and my company is really valuable. I also appreciate being able to get better rates on health care than I would if I were shopping independently as a small company. The software makes onboarding new employees quick and easy, which is very valuable to me. Additionally, the Prism portal helps me with onboarding, payroll, and salary management, and is the tool I use the most. Review collected by and hosted on G2.com.

I wish there were better dental plans available. The initial setup was not without its difficulties; it felt like a pretty heavy lift to switch from one PEO to another. I'd rate the ease of setup as a five out of ten, though I'm not sure what could be done to make it easier since it was a fair amount of work regardless. Review collected by and hosted on G2.com.

Amplify has very strong customer service, and any issues I run into are resolved quickly. Setting up new hires and making changes to employee accounts is straightforward, and the team at Amplify is always quick to jump in and help when needed. Review collected by and hosted on G2.com.

While the main platform is easy to use, the Prism side of the portal takes some getting used to and can be difficult for new managers to learn quickly. Review collected by and hosted on G2.com.

The people. Amplify contacts are very responsive and they make your priorities their priorities. Onboarding was much simpler than previous PEO's. Customer support is outstanding. Review collected by and hosted on G2.com.

No dislikes. If I had to pick something, I would say faster coordination between benefit provider and Amplify. Review collected by and hosted on G2.com.

I love that you receive dedicated support. No waiting in the queue for a support agent and no bouncing around between departments. Fast, reliable support when you need it. Review collected by and hosted on G2.com.

While we were able to keep our current dental and vision plans, we were not able to onboard them into the Amplify platform and instead we have to support these benefits outside of the Amplify suite. Review collected by and hosted on G2.com.

I love how Connor and the team at Amplify HR are very responsive and quick to act, providing fantastic weekly and daily support. The pricing is phenomenal, and I highly recommend both Connor and the Amplify platform. I find it very easy to use, reasonably intuitive, and it doesn't take a lot of time to manage. The organization is streamlined and has simpler processes compared to ADP, making it easier to work with. The whole platform is very simple and intuitive, which is great because I want to get in, complete tasks quickly, and move on with my day. Review collected by and hosted on G2.com.

The software platform took a bit longer to learn than others. Review collected by and hosted on G2.com.

What I like most about Amplify HR is their ability to provide organizations with access to highly specialized HR expertise, without the burden of having to maintain those roles in-house. Review collected by and hosted on G2.com.

I can’t really think of any negatives. They’re a big company, but they still provide personable, tailored service. Review collected by and hosted on G2.com.

I use Amplify HR for payroll processing and PEO services, and it has substantially shortened the amount of time needed to process our payroll. I really like the prompt customer service, which is very helpful. Another feature I appreciate is their payroll reports; they are concise and easy to use, saving me time when obtaining information I may need. Additionally, Amplify HR interfaces with our timekeeping system, which helps streamline our processes. Review collected by and hosted on G2.com.

I find the health insurance options for employees lacking because Amplify HR uses a third party ICHRA and it's cumbersome. Review collected by and hosted on G2.com.

I like that Amplify HR has a flexible solution for payroll, HR, and benefits that they can customize to meet client needs. I appreciate their dedicated and responsive team that is innovative with their solutions. They are typically very reasonably priced and easy to work with. I also like the vast benefit offerings, which range from traditional to non-conventional, giving clients a full scope of what’s available in the benefits market. The initial setup was extremely easy. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.