Amberscript Reviews & Product Details

What I appreciated the most was the personalized attention I received, the speed with which I got the results, and, of course, the excellent work done by the Amberscript team. Review collected by and hosted on G2.com.

I honestly have nothing negative to say about Amberscript. I am very satisfied with the service I received. Review collected by and hosted on G2.com.

Its easy to use and the support is perfect Review collected by and hosted on G2.com.

Beta functions cannot be used by institutions that want their data to be kept within the EEA. Review collected by and hosted on G2.com.

The result of the transcription is perfect, nothing to correct. An incredible time saver. Review collected by and hosted on G2.com.

I was surprised to see the invoice with VAT and the quote excluding tax. Review collected by and hosted on G2.com.

Very easy to get into contact with the organisation. I called them and got answers on all my questions. They have an easy platform to upload the audio files, where you can also find the transcripts. Also possible to receive an offer for the total amount.

Great service! Review collected by and hosted on G2.com.

None, great communication everything went fine. I dont have any points of improvement. It's very clear to see the prices of the different services.

One thing is that you pay an additional 5% if the organisation pays afterwards, which is how we normally work with invoices for our company. Review collected by and hosted on G2.com.

The client support, continuity, price/performance, editor and different text qualities to chosse from. Also, their production speed (even in the holiday season) surprised me. Review collected by and hosted on G2.com.

A little more work required on our end afterwards, but this is in the 'getting to know each other' phase, with the editing tool, feedback and the various translators. This will probably improve the coming period. Review collected by and hosted on G2.com.

With their machine-learning-based transcription service, Amberscript developed an amazing product that changes the scope of projects individual researchers can tackle. The quality of the automatically generated, verbatim transcripts is highly impressive and ready to go in a fraction of the time needed to transcribe manually. For my work, Amberscript's conformity with GDPR policy including data storage in Europe was also important. Review collected by and hosted on G2.com.

The machine-learning-based transcription works best for English. Other languages, such as German, are still transcribed with impressive accuracy, but I encounter more omissions and errors. Here, the model still has room for improvement. Furthermore, the online editor transfers a lot of data, severely constraining the ability to work with it remotely – i.e. with a mobile hotspot or generally weaker internet connection. A leaner and more feature-packed editor (marking etc.) could further improve the experience. Review collected by and hosted on G2.com.

We work with tight deadlines, Amberscript is flexible and helps us meeting our goals. Quick response with the costumer succes manager is a huge help. When we have a project with one language or with 3, the quality is always good. Review collected by and hosted on G2.com.

As we have tight deadlines it can be hard to meat our expectations. That being said. I would like to know better when the scripts will be ready. An update when a deadline is missed by Amberscript would help. Review collected by and hosted on G2.com.

I was the project manager for a research project that involved realizing 50+ interviews with guests from all over Europe, mainly in English, but there were some in Spanish, Italian and French too. The deadlines were tight and the quality had to be impeccable. Amberscript was a perfect partner for this. Realiable, professional, with a handy online platform that made the process automatized. My team learnt to use the platform easily and this took a huge headache off my shoulders. A big plus is that they have human made transcription and also machine made. We got them man-made always but on one occasion when we needed an ultra speedy delivery of an interview I had this pretty decent automatic transcription delivered automatically. I am highly appreciative of the work the whole team did to support us on a challenging and fast paced project and I can confidently recommend it to anyone seeking for quality reliable transcription services. Review collected by and hosted on G2.com.

I cannot point much that I didn't dislike. If I think of it, minor things could be improved, there is always a 1% room for improvement. Such as having a counter of the overall amount of spent hours... Or a more intuitive visualization and UX of the digital platform... Maybe sometimes weird words in other foreign languages could be better transcripted (e.g. As when in an interview in English with a Dutch guest suddenly says some difficult words in Dutch, which is a different language of that being transcribed in)... Or sometimes the Speaker 1 and 2 could be better signaled in the doc. It would maybe be handy to have all interviews downloadable in a single document.

But these are all really minute things that didn't affect day to day operation and are more additional features than things that did not work well enough. I already gave some of this feedback to them anyway and they were generally receptive to feedback so what I am saying might be outdated by now.

All and all I give it a 5 star, all of us were truly happy with the service and I heard no complaints from anyone in all the time we worked together Review collected by and hosted on G2.com.

- Speed

- Reliability

- Price

- Technical Support Review collected by and hosted on G2.com.

- Lack of a desktop app

- Plug-in for Final Cut Pro or Premiere Review collected by and hosted on G2.com.

The great precision compared to other automatic transcription tools. Review collected by and hosted on G2.com.

I would like you to increase the available functions for analyzing the generated transcription (summary, bullet points, etc.). Review collected by and hosted on G2.com.