Amazon WorkMail Reviews & Product Details

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email clients it gives users the ability to seamlessly access email, contacts, and calendars using Microsoft Outlook, web browser, or native iOS and Android email applications.

Seller

Amazon Web Services (AWS)

Discussions

Amazon WorkMail Community

Languages Supported

English

Solution Type

Best-of-Breed

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Value at a Glance

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Perceived Cost

$$$$$

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User Insights

Average based on 38 real user reviews.

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Amazon WorkMail Integrations

(1)

Integration information sourced from real user reviews.

Amazon WorkMail Reviews FAQs

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Last updated: Nov 04, 2026

What is Amazon WorkMail, and what problem is it built to solve?

Amazon WorkMail is used as a business email and calendaring service for sending and receiving corporate messages and managing work calendars. It can suit organizations looking for hosted email rather than maintaining their own mail infrastructure.

What company sizes and industries is Amazon WorkMail the best fit for?

Amazon WorkMail has been used across small businesses, mid-market organizations, and enterprise teams, with small-business and mid-market users most represented. The industries most visible among these users include:

Computer software
Information technology and services
Computer and network security
Education management

What customer support options does Amazon WorkMail provide, and how do users find the overall support experience?

The support experience is mixed: users describe finding help and step-by-step guidance when needed, while others report slow responses or solutions that did not resolve technical issues. The experience may depend on the issue and the support path available to the team.

Is Amazon WorkMail considered safe and secure for handling data?

Amazon WorkMail is valued for protecting business email, with encryption and access controls among the security measures users appreciate. At the same time, concerns about spam and security-related setup hurdles mean teams should assess how its protections and access requirements fit their own needs.

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Guido L.

Managing Director

Information Technology and Services

Small-Business (50 or fewer emp.)

2/10/2018

"Unworthy of AWS label"

0.5/5

What do you like best about Amazon WorkMail?

The web client does what it should do. You can edit and send mails. High volumes of mails are no problem. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

IMAP: seems to be not working. Outlook: close to impossible to get working. iOS: hard to configure and intermittent time outs / slow downloads. POP3: not supported. Web client: it does not work on a small mobile screen. Web client: having 10K of calendar items it takes 1 minute to load the calendar. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkMail:

When you only need a web client for mails and have <50 users, it is OK. Otherwise I would consider another product which are similarly priced. Review collected by and hosted on G2.com.

What problems is Amazon WorkMail solving and how is that benefiting you?

Migrate away from on-premise Exchange 2013 server with 20 users. No benefits realized; switched back to on-premise Exchange and will try Exchange Online as alternative. Review collected by and hosted on G2.com.

Daniel M.

Marketing Analyst

Financial Services

Enterprise (> 1000 emp.)

2/12/2018

"Amazon WorkMail Review by Daniel"

4/5

What do you like best about Amazon WorkMail?

Great interface and easy to use. I think it's a great alternative to Outlook if you don't need all the features that come with Outlook. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

There's not much to dislike. My biggest annoyance is sometimes the format is weird after pasting an excel table. Review collected by and hosted on G2.com.

network i.

Small-Business (50 or fewer emp.)

2/14/2018

"It's ok, but not super better than your outlook"

2.5/5

What do you like best about Amazon WorkMail?

Fast, sometimes other email clusters has some time gap, but Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

As normal office worker, cannot feel difference with normal email system Review collected by and hosted on G2.com.

Reeham N.

Lead Data Scientist/Analytics Manager

Investment Banking

Enterprise (> 1000 emp.)

2/13/2018

"Decent workfloe"

3.5/5

What do you like best about Amazon WorkMail?

Functionalities of mail, ie multiple clients and such Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Security, I still get lots of spam in my inbox. Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

2/13/2018

"Interesting products"

2.5/5

What do you like best about Amazon WorkMail?

All of the great things you get in the product Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Nothing, everything is going well so far Review collected by and hosted on G2.com.

Oliver H.

Founder

Computer & Network Security

Small-Business (50 or fewer emp.)

12/19/2016

"Amazon WorkMail Simple, Robust and Easy To Use"

4/5

What do you like best about Amazon WorkMail?

AWS WorkMail is incredibly easy to configure, with just a few clicks you have a solid, enterprise-grade mail service for your business. If you are already using Route53 to host your domain, then all the MX, SPF, and DKIM records are added automatically. I also like the fact that AWS WorkMail uses the Exchange protocol, meaning integrations with Microsoft Outlook and the OS X mail client are totally seamless, providing a great alternative to hosting your own mail services. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Unfortunately, AWS WorkMail does not support POP3 or IMAP connections, meaning you need to use an Exchange-compatible mail client such as Outlook, and I have yet to be able to get this to work on Linux, though there is a webmail address that you can load in any modern browser. This also poses a problem if you wanted to use the mailbox in any kind of automation that requires a POP3 or IMAP connection. Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkMail:

Be careful if you need to support Linux clients as they will need to use the webmail client as opposed to a desktop client. It is compatible with OS X though. Review collected by and hosted on G2.com.

What problems is Amazon WorkMail solving and how is that benefiting you?

I wanted to have a reliable mail service for my company that is scalable and easy to manage. Using AWS WorkMail means I don't need to waste time looking after my own mail server. AWS WorkMail also allows me to access my company mail from anywhere I have access to the Internet and a web browser. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

1/16/2018

"Great product"

5/5

What do you like best about Amazon WorkMail?

I like the availability to use this application with all my other work apps Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

There is a steep learning curve for some of our less technical employees Review collected by and hosted on G2.com.

Jordan Z.

Managing Director - CEO

Accounting

Small-Business (50 or fewer emp.)

11/27/2016

"Amazon WorkMail Is Solid If Unexciting"

4.5/5

What do you like best about Amazon WorkMail?

Amazon WorkMail is a great alternative for a business that needs scalable email without all of the bells and whistles. It is particularly useful if you are already using Amazon WorkSpaces or WorkDocs.

Amazon WorkMail works with all major mobile devices and operating systems that support the Exchange ActiveSync protocol, including the Apple iPad, Apple iPhone, Amazon Kindle Fire, Android, Windows Phone, and BlackBerry 10. You can access Amazon WorkMail from Microsoft Outlook on Windows. You must have a valid Microsoft Outlook license to use it with Amazon WorkMail. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

If you are not using AWS for something else that are incremental costs to using WorkMail. In addition, Amazon WorkMail requires one directory (you're limited to two AWS Directory Service directories per region) and one VPC (you're limited to a total of 5 VPCs per AWS region) Review collected by and hosted on G2.com.

Recommendations to others considering Amazon WorkMail:

If you are on AWS with something else already, and don't have G Suite or O365 this is a perfectly good alternative. Amazon WorkMail and Amazon WorkDocs can also be purchased together for $6 per user per month, when used in the same region Review collected by and hosted on G2.com.

What problems is Amazon WorkMail solving and how is that benefiting you?

We have found that Amazon WorkMail is a secure, managed business email and calendaring service with support for existing desktop and mobile email clients. You can access your email, contacts, and calendars using Microsoft Outlook, your browser, or their native iOS and Android email applications. You can integrate Amazon WorkMail with your existing corporate directory and control both the keys that encrypt your data and the location in which your data is stored. Review collected by and hosted on G2.com.