--- title: Amazon WorkMail Reviews meta_title: 'Amazon WorkMail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Amazon WorkMail works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 38 scale: '5' date_modified: '2026-11-11' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Amazon WorkMail Reviews & Product Details

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Average based on 38 real user reviews.

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Amazon WorkMail Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amazon WorkMail, and what problem is it built to solve?

Amazon WorkMail is used as a business email and calendaring service for sending and receiving corporate messages and managing work calendars. It can suit organizations looking for hosted email rather than maintaining their own mail infrastructure.

What company sizes and industries is Amazon WorkMail the best fit for?

Amazon WorkMail has been used across small businesses, mid-market organizations, and enterprise teams, with small-business and mid-market users most represented. The industries most visible among these users include:
  • Computer software
  • Information technology and services
  • Computer and network security
  • Education management

What customer support options does Amazon WorkMail provide, and how do users find the overall support experience?

The support experience is mixed: users describe finding help and step-by-step guidance when needed, while others report slow responses or solutions that did not resolve technical issues. The experience may depend on the issue and the support path available to the team.

Is Amazon WorkMail considered safe and secure for handling data?

Amazon WorkMail is valued for protecting business email, with encryption and access controls among the security measures users appreciate. At the same time, concerns about spam and security-related setup hurdles mean teams should assess how its protections and access requirements fit their own needs.

Amazon WorkMail Reviews (38)

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Reviews

Amazon WorkMail Reviews (38)

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3.6
38 reviews

What do users say?

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MD S.
MS
MD S.
Deliverability & Compliance Specialist
Small-Business (50 or fewer emp.)
"Secure mail client but a bit Backdated"
4/5
What do you like best about Amazon WorkMail?

Amazon provides the webmail service within competitive price range and offers advanced features including security, authentication protocols. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

I really don't like the UI of Amazon mail and ints not well integrated like it's competitors Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"My Experience"
4/5
What do you like best about Amazon WorkMail?

Great secure email, with minimum UI & 100% delivery rate which indeed helps to navigate and increase productivity which helps us navigate & reach more potential customers. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

WorkMail currently doesn't have a mobile-based application which in terms makes things a little tough but can be opened using mobile-based browsers. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"My Experience"
4/5
What do you like best about Amazon WorkMail?

I love the rustic design, and the mail is secured and easy to use with minimal UI and more importantly best servers for 100% successful delivery of any email or newsletter. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Currently doesn't have any application for mobile, the user experience is bad considering the web-based version. Review collected by and hosted on G2.com.

JC
Jon C.
CEO Owner
Small-Business (50 or fewer emp.)
Originally submitted 3/9/2022
"When are you gonna get serious?"
1/5
What do you like best about Amazon WorkMail?

AWS is absolutely killer in terms of presenting operational tools for businesses and doing based on internet RFCs. Out of the many services they provide, it is great that they have offerings that let businesses run virtually and securely. I can see great thought was used in creating the platform. Most of the services are for devops but 10% approx are useful business tools. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Different functions are in bad shape. Am not speaking from a developer standpoint and looking at business tools. AWS Workmail is great in its framework and reliability but whoever manages that product line is letting it flounder. The product has basic flaws in it. If you need to get fancy with SMTP configuration for outbound email control, forget it. Their SES interface and workmail outbound is useless. I need to specify outbound to Trendmicro Hosted filtering and AWS cant do it. they tried to give me a workaround that was about 50 steps on the AWS side, and then I had to double my licenses to trendmicro because part of the workaround was to create a mail. domain name. And my favorite so far is they do not have the ability to use DLists. You can create them but they fail if the DList has internal and external emails in it. They say they are working on it but 5 years into the release of the service and they can't even do a basic function that Off365 and Google easily handles. If you are going to provide competing services, they at least need the basics.... I have 13 companies managed under AWS WOrkmail. if nothing is done soon, I have to move them to Google... Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
Originally submitted 1/5/2023
"It works and it can be the future of work"
3.5/5
What do you like best about Amazon WorkMail?

Seamlessly access to email, contacts, and calendars Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Not many resellers know about it and need more support. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great mailing service for enterprises"
4/5
What do you like best about Amazon WorkMail?

Streamlined messaging and calendar management Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Fewer features compared to known competitors Review collected by and hosted on G2.com.

Josue C.
JC
Josue C.
Sales Director
Small-Business (50 or fewer emp.)
Originally submitted 1/19/2021
"Webclient is far behind others and does not receive updates or new features"
1.5/5
What do you like best about Amazon WorkMail?

If you use WorkMail with a desktop client like Outlook or Thunderbird, I think it will be fine for you. At this time, I've never had any problems using Mozilla Thunderbird, and it syncs fast. Configuration was not a big problem. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

The web client is far behind others like Gmail, Outlook, Fastmail, etc. For me, it's like it was from a decade ago. External email images often do not load (when using a desktop client, it is Ok). In general, the web client seems slow and does not offer an easy way to accomplish anything. Managing contacts in the Address Book is not intuitive, and drag and drop sometimes do not work as expected. There is no "Archive" button like in other email clients. Review collected by and hosted on G2.com.

Sonam V.
SV
Sonam V.
Email Marketing Executive
Mid-Market (51-1000 emp.)
"Great service in affordable price"
4.5/5
What do you like best about Amazon WorkMail?

Work mail is a very secure app for office work. It's a simple to use and clean interface. We never have to worry about our conversations. The Layout is very nice. You do not get a lot of spam emails in workmail. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

I have tried to open it by my phone, and the email does not open well. I still get lots of spam in my inbox. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"The most pathetic email hosting service available in the market. (September 19th, 2021)"
0/5
What do you like best about Amazon WorkMail?

Nothing really. Almost hard to believe that the most valuable tech company on this planet created this product. Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

1. Emails and replies appear as separate threads.

2. Sometimes emails disappear on their own.

3. Calendar/ Scheduling capabilities are atrocious. Review collected by and hosted on G2.com.

Konstantin V.
KV
Konstantin V.
Software Development Manager
Small-Business (50 or fewer emp.)
Originally submitted 6/18/2017
"WorkMail is great for small business at least"
3.5/5
What do you like best about Amazon WorkMail?

I like easy integration with the REST AWS services (e.g. SES, S3, DynamoDB, Lambda) Review collected by and hosted on G2.com.

What do you dislike about Amazon WorkMail?

Amazon doesn't provide the cases of WorkMail usage by big enterprises. I want to know the current adoption rate. Review collected by and hosted on G2.com.

Questions about Amazon WorkMail? Ask real users or explore answers from the community

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GU
Guest User
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Last activity about 3 years ago

Is Amazon WorkMail SaaS?

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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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