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Amazon Connect SoftPhone by Mirage Reviews & Product Details

Amazon Connect SoftPhone by Mirage Reviews (4)

Reviews

Amazon Connect SoftPhone by Mirage Reviews (4)

4.1
4 reviews
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Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Frequent Connection Errors and Freezes Undermine an Otherwise Convenient Browser-Based Tool"
2.5/5
What do you like best about Amazon Connect SoftPhone by Mirage?

Fully browser based zero install solution that enables immediate remote work and high audio quality Review collected by and hosted on G2.com.

What do you dislike about Amazon Connect SoftPhone by Mirage?

Frequent connection errors, freezes, time out issues Review collected by and hosted on G2.com.

Kartik R.
KR
Kartik R.
Client Side Engineer
Small-Business (50 or fewer emp.)
"Cloud-based contact center solution provided by AWS for handling phone calls over the internet."
4/5
What do you like best about Amazon Connect SoftPhone by Mirage?

Amazon Connect SoftPhone allows users to manage voice calls directly from their computers, facilitating remote work from anywhere with an internet connection. The SoftPhone by Mirage integrates seamlessly with Amazon Connect, providing enhanced features, improved user experience, and greater customization options to optimize contact center operations. Review collected by and hosted on G2.com.

What do you dislike about Amazon Connect SoftPhone by Mirage?

Integrating the Mirage SoftPhone with Amazon Connect and other systems will require some technical expertise. Review collected by and hosted on G2.com.

Angel M.
AM
Angel M.
Enterprise (> 1000 emp.)
"Benefits of Amazon Connect"
5/5
What do you like best about Amazon Connect SoftPhone by Mirage?

It allows you to see real-time information as well as allows you to remote monitor the TX. Its is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Amazon Connect SoftPhone by Mirage?

Its a little copmplicated to create your own Report. You have to create it every day and not able to save the one you previously iused. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Amazon Connect"
5/5
What do you like best about Amazon Connect SoftPhone by Mirage?

The data that is available once calls are completed makes coaching and developing easier. Review collected by and hosted on G2.com.

What do you dislike about Amazon Connect SoftPhone by Mirage?

Amazon Connect does tend to time out after a while even while in use. It can be very frustrating. Review collected by and hosted on G2.com.

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