--- title: Altitude Reviews meta\_title: 'Altitude Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Altitude works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Digital Advertising Tech url: https://www.g2.com/categories/digital-advertising-tech --- ### Altitude Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Altitude, making client calls and accessing recordings effortless. [(1 mentions)](https://www.g2.com/products/altitude-digital-altitude/reviews?filters%5Bsentiment_snippet%5D=1640632&qs=pros-and-cons#reviews) Users love the **high video quality** of Altitude, enhancing communication and making client interactions seamless. [(1 mentions)](https://www.g2.com/products/altitude-digital-altitude/reviews?filters%5Bsentiment_snippet%5D=1640644&qs=pros-and-cons#reviews) Users experience **integration issues** with Altitude, struggling to connect with certain clients effectively. [(1 mentions)](https://www.g2.com/products/altitude-digital-altitude/reviews?filters%5Bsentiment_snippet%5D=1640625&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Altitude ##### 1. Ease of Use Users love the **ease of use** of Altitude, making client calls and accessing recordings effortless. [ See 1 mentions ](https://www.g2.com/products/altitude-digital-altitude/reviews?filters%5Bsentiment_snippet%5D=1640632&qs=pros-and-cons#reviews) See Related User Reviews ID Ishani D. Mid-Market (51-1000 emp.) 5.0/5 "Amazing product" What do you like about Altitude? With the help of altitude , we can easily be able to call the client. We can listen to the recording of the client at any time. So, I love to work . T ##### 2. Video Quality Users love the **high video quality** of Altitude, enhancing communication and making client interactions seamless. [ See 1 mentions ](https://www.g2.com/products/altitude-digital-altitude/reviews?filters%5Bsentiment_snippet%5D=1640644&qs=pros-and-cons#reviews) See Related User Reviews ID Ishani D. Mid-Market (51-1000 emp.) 5.0/5 "Amazing product" What do you like about Altitude? With the help of altitude , we can easily be able to call the client. We can listen to the recording of the client at any time. So, I love to work . T ### Top Cons or Disadvantages of Altitude ##### 1. Integration Issues Users experience **integration issues** with Altitude, struggling to connect with certain clients effectively. [ See 1 mentions ](https://www.g2.com/products/altitude-digital-altitude/reviews?filters%5Bsentiment_snippet%5D=1640625&qs=pros-and-cons#reviews) See Related User Reviews ID Ishani D. Mid-Market (51-1000 emp.) 5.0/5 "Amazing product" What do you dislike about Altitude? I dislike about Altitude is that sometimes we can able to connect some of the client. ## Top-Rated Alternatives [ ![Smartly](https://images.g2crowd.com/uploads/product/hd_favicon/536bf34adcc5258ca89ee125f2757e74/smartly.svg "Smartly") Smartly 4.4/5(475) ](https://www.g2.com/products/smartly/reviews) [ ![AdRoll ABM (Formerly RollWorks)](https://images.g2crowd.com/uploads/product/hd_favicon/d15a21bfa97d8fb029e52a795cd47823/adroll-abm-formerly-rollworks.svg "AdRoll ABM (Formerly RollWorks)") AdRoll ABM (Formerly RollWorks) 4.3/5(655) ](https://www.g2.com/products/adroll-abm-formerly-rollworks/reviews) [ ![Facebook for Business](https://images.g2crowd.com/uploads/product/hd_favicon/1487565851/facebook-for-business.svg "Facebook for Business") Facebook for Business 4.2/5(1,457) ](https://www.g2.com/products/facebook-for-business/reviews) [ View All Alternatives ](https://www.g2.com/products/altitude-digital-altitude/competitors/alternatives) ID Ishani D. Customer support Mid-Market (51-1000 emp.) 9/17/2024 "Amazing product" 5/5 What do you like best about Altitude? With the help of altitude , we can easily be able to call the client. We can listen to the recording of the client at any time. So, I love to work . The voice system is also good. Review collected by and hosted on G2.com. What do you dislike about Altitude? I dislike about Altitude is that sometimes we can able to connect some of the client. Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? The altitude is helping connecting with the client across India and globally also. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IL iñigo l. Mid-Market (51-1000 emp.) 1/7/2020 "Good CC solution overall." 4/5 What do you like best about Altitude? The administration of the solution in general is straightforward once you get used to the product. The Altitude Script language is surprisingly robust, although it has some limitations that should be addressed. The administration of campaigns is more complicated than that of IVR channels, but in general, it is simple once you get the right tools. Review collected by and hosted on G2.com. What do you dislike about Altitude? The learning curve is very steep at the beginning. The information from the different manuals is extensive but sometimes scattered and does not reflect all the situations you may encounter when managing the solution. Undoubtedly, the administration of the internal Database managed by Altitude leaves much to be desired. Also, I must mention that the USupervisor tool has terrible usability in large solutions, although the version 8.5 is yet to be tested. Review collected by and hosted on G2.com. Recommendations to others considering Altitude: It's worth taking the time to plan and structure the installation well before starting the project. Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? Altitude stands out for its versatility in recognizing and handling complex DTMF patterns during communications between devices and an IVR script. The most remarkable aspect is the fact that it is possible to parameterize to such an extent the limits of reception and interpretation of DTMF patterns as well as the different telephony events. This allows us to create versatile IVR scripts loaded with functionality that increase productivity and facilitate the control and administration of the solution in general. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 12/20/2019 "Versatile product" 3.5/5 What do you like best about Altitude? Adaptability to business with rapid developments thanks to the use of its script. Professional development team hired directly with Altitude Software. Great solution as a product for developing Telemarketing campaigns. Rapid development and business reports with all the necessary information for campaign tracking: volumes, activity by manager, trace of the scripts, contact result, etc. Executable in a Citrix environment which facilitates its execution in different centers, even abroad (our experience, servers in Madrid and facilities in Mexico, Italy, Australia, etc.) Review collected by and hosted on G2.com. What do you dislike about Altitude? In the inbound call center: - Stability, sensitive to infrastructure failures such as loss of connection with a database or network outage, the installation completely fails. - Scalability, not for large call centers. Review collected by and hosted on G2.com. Recommendations to others considering Altitude: It is not for very large centers, for a medium C. Center it is a very good alternative. Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? Real multichannel capability, years ago, when no one else had it. Integration of all channels into a multichannel queue with prioritization of them. The prioritization may not be as powerful as other market products but it does allow for optimal distribution of workloads among managers. Monitoring and traceability of contacts. Development of a common single front for the entire Contact Center. Allows the transfer of voice and data between managers, transfer of pending tasks between departments, with a fixed date or without a date to the different groups within the C. Center. Allows the execution of back office tasks and the ability to keep this activity under control. Supervision tools, both for phone contacts and for email activity, etc. Review collected by and hosted on G2.com. Show More 2/5/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 2/15/2020 "Great possibilities for integration" 3.5/5 What do you like best about Altitude? Altitude Software, through its ecosystem of APIs, facilitates the possibilities of integration with existing corporate applications. In this way, it allows the user to reduce the impact that a change of application entails and at the same time allows the company to introduce the capabilities offered by the platform. Excellent predictive dialing capabilities allow for a considerable increase in contact options without bothering our customers. Review collected by and hosted on G2.com. What do you dislike about Altitude? The setup and parameterization of new campaigns together require too much time and steps. The setup process should be simpler, especially in the PBAX part and routing rules. The resolution of incidents is sometimes too lengthy. The escalation process is not as agile as desired. Review collected by and hosted on G2.com. Recommendations to others considering Altitude: Highlight the importance and necessity of investment in training and product education. Understanding the licensing model well can help reduce investment in licenses. For this, good support from the commercial side is essential. Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? The main problem that Altitude helps us solve is the ability to increase contact while reducing the inconvenience to our customers and increasing the productivity of the agents. The integration with third-party tools also allows for a considerable reduction in the impact of change on users, minimizing the resistance that platform changes provoke. Review collected by and hosted on G2.com. Show More 2/18/2020 Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 6/1/2020 "Platform with numerous features to be explored, but difficult to learn." 3.5/5 What do you like best about Altitude? Platform can monitor the entire telephony environment end to end. Review collected by and hosted on G2.com. What do you dislike about Altitude? Bad report layout and complicated usage. Review collected by and hosted on G2.com. Recommendations to others considering Altitude: The tool has much to be explored, but care must be taken to map your entire business from end to end to understand its needs; otherwise, you will have customization issues that were not described to have in the tool. Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? Management of calls by different campaigns and segmentations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated DA Diego A. Enterprise (\> 1000 emp.) 3/31/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Altitude Analysis" 3.5/5 What do you like best about Altitude? The flexibility of the platform, which allows implementing customized strategies for each business niche Review collected by and hosted on G2.com. What do you dislike about Altitude? I miss being able to automate the processes of loading and moving mailings, activating and deactivating campaigns, and being able to define the dialing intensity as a percentage among business segments. Review collected by and hosted on G2.com. Recommendations to others considering Altitude: Flexible Tool Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? The agility of operation, compared to manual operation and other platforms Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Pedro d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro d.") PD Pedro d. Coordenador de TI Senior Enterprise (\> 1000 emp.) 1/2/2020 "Integrated" 4.5/5 What do you like best about Altitude? The high altitude form allows integration with various products easily. The campaign settings are simple and straightforward. Review collected by and hosted on G2.com. What do you dislike about Altitude? Bug fixing is time-consuming. Patches are often released with issues and it is only possible to fix them by installing new patches. Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? With the predictive, the operation's productivity is very good. We achieved a good margin of acceptance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") EO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 12/23/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Altitude always accompanies me" 4.5/5 What do you like best about Altitude? Being an all-in-one product, in continuous evolution, with the latest features present and important agreements with market partners. The commercial strength (pre-sales/post-sales) makes it stand out compared to other products on the market. Review collected by and hosted on G2.com. What do you dislike about Altitude? The response times when incidents are generated in their ticketing systems, that the product evolution does not accompany customers with a migration plan from obsolete versions to new versions of the product. Review collected by and hosted on G2.com. Recommendations to others considering Altitude: The best-known solution on the market for its predictive dialing capability Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? The integration of agents from different services and clients into a single tool, which allows you to have a global view of all services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated WL Wagner L. Enterprise (\> 1000 emp.) 2/27/2020 "Solution Meets very well." 4.5/5 What do you like best about Altitude? The availability of the Platform is a factor to be considered. Review collected by and hosted on G2.com. What do you dislike about Altitude? Licensing model, ideally we should have a model where we use the licenses to the least extent possible. Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? At this moment, there is no problem to be addressed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 4/24/2020 "Very powerful outbound dialer" 3.5/5 What do you like best about Altitude? The powerful capabilities of Altitude to produce and execute outbound calls campaigns Review collected by and hosted on G2.com. What do you dislike about Altitude? The inbound contact managent and the platform stability on Customized configurations eventually Review collected by and hosted on G2.com. Recommendations to others considering Altitude: Altitude is very good at outbound dialling Review collected by and hosted on G2.com. What problems is Altitude solving and how is that benefiting you? CTI implementation for a customized agent desktop and outbound dialer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Work at Altitude Digital? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/altitude-digital-altitude/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Video Advertising](https://www.g2.com/categories/video-advertising) ##### Explore More [What are the best automotive digital retailing platforms for sales teams managing leads and appointments from a single login?](https://www.g2.com/discussions/what-are-the-best-automotive-digital-retailing-platforms-for-sales-teams-managing-leads-and-appointments-from-a-single-login)[Most popular community management tools for online platforms](https://www.g2.com/discussions/what-are-the-most-popular-community-management-tools-for-online-platforms)[Recommendations for PRM software](https://www.g2.com/discussions/seeking-recommendations-for-prm-software-beyond-the-usual-suspects) [What's the best travel service to track business trips](https://www.g2.com/discussions/what-s-the-best-travel-service-to-track-business-trips)[Accounting Firms in Chicago](https://www.g2.com/categories/accounting-firms/locations/chicago-il-us)[Pros and Cons Details](https://www.g2.com/products/altitude-digital-altitude/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)