--- title: Altitude Reviews meta_title: 'Altitude Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Altitude works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 21 scale: '5' date_modified: '2026-07-17' parent_category: name: Digital Advertising Tech url: https://www.g2.com/categories/digital-advertising-tech --- # Altitude Reviews **Vendor:** Altitude Digital **Category:** [Video Advertising Software](https://www.g2.com/categories/video-advertising) **Average Rating:** 4.1/5.0 **Total Reviews:** 21 ## About Altitude Altitude delivers leading Video SSP advertising technology, enabling premium publishers to enhance monetization. ## Altitude Pros & Cons **What users like:** - Users love the **ease of use** of Altitude, making client calls and accessing recordings effortless. (1 reviews) - Users love the **high video quality** of Altitude, enhancing communication and making client interactions seamless. (1 reviews) **What users dislike:** - Users experience **integration issues** with Altitude, struggling to connect with certain clients effectively. (1 reviews) ## Altitude Reviews ### 1. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Ishani D. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Altitude?** With the help of altitude , we can easily be able to call the client. We can listen to the recording of the client at any time. So, I love to work . The voice system is also good. **What do you dislike about Altitude?** I dislike about Altitude is that sometimes we can able to connect some of the client. **What problems is Altitude solving and how is that benefiting you?** The altitude is helping connecting with the client across India and globally also. ### 2. Good CC solution overall. **Rating:** 4.0/5.0 stars **Reviewed by:** iñigo l. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2020 **What do you like best about Altitude?** The administration of the solution in general is straightforward once you get used to the product. The Altitude Script language is surprisingly robust, although it has some limitations that should be addressed. The administration of campaigns is more complicated than that of IVR channels, but in general, it is simple once you get the right tools. **What do you dislike about Altitude?** The learning curve is very steep at the beginning. The information from the different manuals is extensive but sometimes scattered and does not reflect all the situations you may encounter when managing the solution. Undoubtedly, the administration of the internal Database managed by Altitude leaves much to be desired. Also, I must mention that the USupervisor tool has terrible usability in large solutions, although the version 8.5 is yet to be tested. **Recommendations to others considering Altitude:** It's worth taking the time to plan and structure the installation well before starting the project. **What problems is Altitude solving and how is that benefiting you?** Altitude stands out for its versatility in recognizing and handling complex DTMF patterns during communications between devices and an IVR script. The most remarkable aspect is the fact that it is possible to parameterize to such an extent the limits of reception and interpretation of DTMF patterns as well as the different telephony events. This allows us to create versatile IVR scripts loaded with functionality that increase productivity and facilitate the control and administration of the solution in general. ### 3. Versatile product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2019 **What do you like best about Altitude?** Adaptability to business with rapid developments thanks to the use of its script. Professional development team hired directly with Altitude Software. Great solution as a product for developing Telemarketing campaigns. Rapid development and business reports with all the necessary information for campaign tracking: volumes, activity by manager, trace of the scripts, contact result, etc. Executable in a Citrix environment which facilitates its execution in different centers, even abroad (our experience, servers in Madrid and facilities in Mexico, Italy, Australia, etc.) **What do you dislike about Altitude?** In the inbound call center: - Stability, sensitive to infrastructure failures such as loss of connection with a database or network outage, the installation completely fails. - Scalability, not for large call centers. **Recommendations to others considering Altitude:** It is not for very large centers, for a medium C. Center it is a very good alternative. **What problems is Altitude solving and how is that benefiting you?** Real multichannel capability, years ago, when no one else had it. Integration of all channels into a multichannel queue with prioritization of them. The prioritization may not be as powerful as other market products but it does allow for optimal distribution of workloads among managers. Monitoring and traceability of contacts. Development of a common single front for the entire Contact Center. Allows the transfer of voice and data between managers, transfer of pending tasks between departments, with a fixed date or without a date to the different groups within the C. Center. Allows the execution of back office tasks and the ability to keep this activity under control. Supervision tools, both for phone contacts and for email activity, etc. ### 4. Great possibilities for integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2020 **What do you like best about Altitude?** Altitude Software, through its ecosystem of APIs, facilitates the possibilities of integration with existing corporate applications. In this way, it allows the user to reduce the impact that a change of application entails and at the same time allows the company to introduce the capabilities offered by the platform. Excellent predictive dialing capabilities allow for a considerable increase in contact options without bothering our customers. **What do you dislike about Altitude?** The setup and parameterization of new campaigns together require too much time and steps. The setup process should be simpler, especially in the PBAX part and routing rules. The resolution of incidents is sometimes too lengthy. The escalation process is not as agile as desired. **Recommendations to others considering Altitude:** Highlight the importance and necessity of investment in training and product education. Understanding the licensing model well can help reduce investment in licenses. For this, good support from the commercial side is essential. **What problems is Altitude solving and how is that benefiting you?** The main problem that Altitude helps us solve is the ability to increase contact while reducing the inconvenience to our customers and increasing the productivity of the agents. The integration with third-party tools also allows for a considerable reduction in the impact of change on users, minimizing the resistance that platform changes provoke. ### 5. Platform with numerous features to be explored, but difficult to learn. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Altitude?** Platform can monitor the entire telephony environment end to end. **What do you dislike about Altitude?** Bad report layout and complicated usage. **Recommendations to others considering Altitude:** The tool has much to be explored, but care must be taken to map your entire business from end to end to understand its needs; otherwise, you will have customization issues that were not described to have in the tool. **What problems is Altitude solving and how is that benefiting you?** Management of calls by different campaigns and segmentations. ### 6. Altitude Analysis **Rating:** 3.5/5.0 stars **Reviewed by:** Diego A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Altitude?** The flexibility of the platform, which allows implementing customized strategies for each business niche **What do you dislike about Altitude?** I miss being able to automate the processes of loading and moving mailings, activating and deactivating campaigns, and being able to define the dialing intensity as a percentage among business segments. **Recommendations to others considering Altitude:** Flexible Tool **What problems is Altitude solving and how is that benefiting you?** The agility of operation, compared to manual operation and other platforms ### 7. Integrated **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro d. | Coordenador de TI Senior, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2020 **What do you like best about Altitude?** The high altitude form allows integration with various products easily. The campaign settings are simple and straightforward. **What do you dislike about Altitude?** Bug fixing is time-consuming. Patches are often released with issues and it is only possible to fix them by installing new patches. **What problems is Altitude solving and how is that benefiting you?** With the predictive, the operation's productivity is very good. We achieved a good margin of acceptance. ### 8. Altitude always accompanies me **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2019 **What do you like best about Altitude?** Being an all-in-one product, in continuous evolution, with the latest features present and important agreements with market partners. The commercial strength (pre-sales/post-sales) makes it stand out compared to other products on the market. **What do you dislike about Altitude?** The response times when incidents are generated in their ticketing systems, that the product evolution does not accompany customers with a migration plan from obsolete versions to new versions of the product. **Recommendations to others considering Altitude:** The best-known solution on the market for its predictive dialing capability **What problems is Altitude solving and how is that benefiting you?** The integration of agents from different services and clients into a single tool, which allows you to have a global view of all services. ### 9. Solution Meets very well. **Rating:** 4.5/5.0 stars **Reviewed by:** Wagner L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Altitude?** The availability of the Platform is a factor to be considered. **What do you dislike about Altitude?** Licensing model, ideally we should have a model where we use the licenses to the least extent possible. **What problems is Altitude solving and how is that benefiting you?** At this moment, there is no problem to be addressed. ### 10. Very powerful outbound dialer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Altitude?** The powerful capabilities of Altitude to produce and execute outbound calls campaigns **What do you dislike about Altitude?** The inbound contact managent and the platform stability on Customized configurations eventually **Recommendations to others considering Altitude:** Altitude is very good at outbound dialling **What problems is Altitude solving and how is that benefiting you?** CTI implementation for a customized agent desktop and outbound dialer ### 11. Good product for Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2020 **What do you like best about Altitude?** After all these years working with Altitude, I realize that their strength is professional services, especially when you compare them to those of the competition. **What do you dislike about Altitude?** They arrive a little later to the cloud but they are on it, they are on the right track to position themselves in this emerging market. **Recommendations to others considering Altitude:** Do not exceed the limits set by the manufacturer. **What problems is Altitude solving and how is that benefiting you?** We reach more customers and attend to them in the way we need. ### 12. COMPLETE SOLUTION **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Altitude?** The ease with which we can set up services quickly for our business **What do you dislike about Altitude?** Its reporting capability is technically behind other market solutions and complex to implement. **What problems is Altitude solving and how is that benefiting you?** Agility in developments, a very complete and agile solution that is easy to learn for the people who operate it, both technicians and operational staff. ### 13. Agility and ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2019 **What do you like best about Altitude?** I see the tool as a great option when evaluating its agility and ease of use. Thus, actions during piloting are faster and more effective. **What do you dislike about Altitude?** I believe that access to the data should be simpler, like a native mirror database of the platform. **Recommendations to others considering Altitude:** Dialer that meets expectations, especially if it comes implemented, piloted, and supported. **What problems is Altitude solving and how is that benefiting you?** It's been years using the tool, we've already solved several problems together, one of them being the adoption of new call rules in Brazil. ### 14. Platform Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2020 **What do you like best about Altitude?** Stability and interaction with the team that supports the environment **What do you dislike about Altitude?** PS dependencies for customizations, the user could have more autonomy **What problems is Altitude solving and how is that benefiting you?** The platform has evolved over the years and some features have been implemented to meet the needs of the business and operations area, such as channel control. ### 15. Very good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2019 **What do you like best about Altitude?** Consulting and practicality of the tool. The advantages are the ease of executing the tool's maneuvers and changing strategies in real time. **What do you dislike about Altitude?** Today we have some wallets in version 7. This has made it difficult to maintain the tool. **What problems is Altitude solving and how is that benefiting you?** Speed in dialing, database that interacts with our CRM ### 16. It fulfills what it sets out to deliver. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2020 **What do you like best about Altitude?** Best Omnichannel with WhatsApp Business. **What do you dislike about Altitude?** New IVR setup more friendly for common users **Recommendations to others considering Altitude:** No **What problems is Altitude solving and how is that benefiting you?** N/A ### 17. A powerful outbound dialer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2019 **What do you like best about Altitude?** The outbound dialer fits with main business needs **What do you dislike about Altitude?** The inbound CTI capability is not so powerful and big amounts of users can cause stability issues **Recommendations to others considering Altitude:** Analyze your requirements and choose it if you like to implement a powerful outbound dialer **What problems is Altitude solving and how is that benefiting you?** Outbound telemarketing campaigns ### 18. Proximity and robustness **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2019 **What do you like best about Altitude?** Global Company and close, committed customer service. **What do you dislike about Altitude?** Greater visibility of the product portfolio and solutions roadmap. **What problems is Altitude solving and how is that benefiting you?** Greater productivity, ease in executing sales and billing strategies. ### 19. disclosure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2019 **What do you like best about Altitude?** telephony products stability and good functioning **What do you dislike about Altitude?** I think there is a lack of promotion of the product in Brazilian territory. **What problems is Altitude solving and how is that benefiting you?** we don't have problems here what was there has already been resolved ### 20. . **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2019 **What do you like best about Altitude?** From the logs and be able to identify and track problems **What do you dislike about Altitude?** Of system slowness and being difficult to handle for basic users **What problems is Altitude solving and how is that benefiting you?** . ### 21. Very good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Altitude?** Very user-friendly application which makes it easy to use all its features. **What do you dislike about Altitude?** Sometimes having a large number of submenus for the same category complicates the final result. **What problems is Altitude solving and how is that benefiting you?** Quick management of our clients' incidents. ## Altitude Discussions - [What is Altitude used for?](https://www.g2.com/discussions/what-is-altitude-used-for) - [View Altitude pricing details and edition comparison](https://www.g2.com/products/altitude-digital-altitude/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+22%3A56%3A56+-0500&secure%5Bsession_id%5D=f852cdda-1081-461d-80c9-0830c347a399&secure%5Btoken%5D=8ef3fbd67d21c1bd61d3fadcb6e688dc9d1d1cbbabe3e37236af851d5b1f2ae8&format=llm_user) ## Altitude Features **Platform Interoperability** - Close Ecosystem API **Video Functionality** - Video Functionality **Agentic AI - Video Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Brand Safety - Fraud Protection - Frequency Capping - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Retargeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Internationalization - Notifications ## Top Altitude Alternatives - [Smartly](https://www.g2.com/products/smartly/reviews) - 4.4/5.0 (431 reviews) - [AdRoll ABM (Formerly RollWorks)](https://www.g2.com/products/adroll-abm-formerly-rollworks/reviews) - 4.3/5.0 (650 reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - 4.2/5.0 (1,392 reviews)