Altitude Reviews & Product Details

With the help of altitude, we can easily be able to call the client. We can listen to the recording of the client at any time. So, I love to work. The voice system is also good. Review collected by and hosted on G2.com.

I dislike about Altitude is that sometimes we can able to connect some of the client. Review collected by and hosted on G2.com.

The administration of the solution in general is straightforward once you get used to the product. The Altitude Script language is surprisingly robust, although it has some limitations that should be addressed. The administration of campaigns is more complicated than that of IVR channels, but in general, it is simple once you get the right tools. Review collected by and hosted on G2.com.

The learning curve is very steep at the beginning. The information from the different manuals is extensive but sometimes scattered and does not reflect all the situations you may encounter when managing the solution.

Undoubtedly, the administration of the internal Database managed by Altitude leaves much to be desired.

Also, I must mention that the USupervisor tool has terrible usability in large solutions, although the version 8.5 is yet to be tested. Review collected by and hosted on G2.com.

Adaptability to business with rapid developments thanks to the use of its script. Professional development team hired directly with Altitude Software.

Great solution as a product for developing Telemarketing campaigns. Rapid development and business reports with all the necessary information for campaign tracking: volumes, activity by manager, trace of the scripts, contact result, etc.

Executable in a Citrix environment which facilitates its execution in different centers, even abroad (our experience, servers in Madrid and facilities in Mexico, Italy, Australia, etc.) Review collected by and hosted on G2.com.

In the inbound call center:

- Stability, sensitive to infrastructure failures such as loss of connection with a database or network outage, the installation completely fails.

- Scalability, not for large call centers. Review collected by and hosted on G2.com.

Altitude Software, through its ecosystem of APIs, facilitates the possibilities of integration with existing corporate applications. In this way, it allows the user to reduce the impact that a change of application entails and at the same time allows the company to introduce the capabilities offered by the platform.

Excellent predictive dialing capabilities allow for a considerable increase in contact options without bothering our customers. Review collected by and hosted on G2.com.

The setup and parameterization of new campaigns together require too much time and steps. The setup process should be simpler, especially in the PBAX part and routing rules.

The resolution of incidents is sometimes too lengthy. The escalation process is not as agile as desired. Review collected by and hosted on G2.com.

Platform can monitor the entire telephony environment end to end. Review collected by and hosted on G2.com.

Bad report layout and complicated usage. Review collected by and hosted on G2.com.

The flexibility of the platform, which allows implementing customized strategies for each business niche Review collected by and hosted on G2.com.

I miss being able to automate the processes of loading and moving mailings, activating and deactivating campaigns, and being able to define the dialing intensity as a percentage among business segments. Review collected by and hosted on G2.com.

The high altitude form allows integration with various products easily. The campaign settings are simple and straightforward. Review collected by and hosted on G2.com.

Bug fixing is time-consuming. Patches are often released with issues and it is only possible to fix them by installing new patches. Review collected by and hosted on G2.com.

Being an all-in-one product, in continuous evolution, with the latest features present and important agreements with market partners. The commercial strength (pre-sales/post-sales) makes it stand out compared to other products on the market. Review collected by and hosted on G2.com.

The response times when incidents are generated in their ticketing systems, that the product evolution does not accompany customers with a migration plan from obsolete versions to new versions of the product. Review collected by and hosted on G2.com.

The availability of the Platform is a factor to be considered. Review collected by and hosted on G2.com.

Licensing model, ideally we should have a model where we use the licenses to the least extent possible. Review collected by and hosted on G2.com.

The powerful capabilities of Altitude to produce and execute outbound calls campaigns Review collected by and hosted on G2.com.

The inbound contact management and the platform stability on Customized configurations eventually Review collected by and hosted on G2.com.