Alida's platform has facilitated the growth of our online community, allowing us to become more customers focussed. Review collected by and hosted on G2.com.

It would be beneficial if the online qual elements were slightly improved as we've not been able to make too much use of things like forums. Review collected by and hosted on G2.com.

Simple to use report function, survey invites and the hub has some handy features Review collected by and hosted on G2.com.

Very annoying drag and drop function when scripting surveys - doesn't seem to work properly when adding in survey logic, it just flips around and ends up being added to the bottom. Review collected by and hosted on G2.com.

Alida have been great account managers, filling us in on best practices for keeping engagement in our community high. Review collected by and hosted on G2.com.

A noteworthy downside is that the Alida platform does not include a free, easy incentive distribution mechanism. Review collected by and hosted on G2.com.

We love engaging with our brand influencers across all platforms and all brands. The Alida platform allows us to launch targeted activities to specific audiences and collect results quickly. Our research team is able to support multiple teams across all of our brands (including marketing, commercial, sales, product, UX), collecting valuable insights in just a few days, when needed. Having the communities, with stored profile variables, gives us the ability to cut data and deepen understanding of a topic on hand, among many different subgroups. Having this personalized, cost-effective way to communicate with our audiences is an invaluable resource for us. Review collected by and hosted on G2.com.

While most of the reporting features are great, at the moment, we dislike having to create multiple email invites for each of our brands, depending on the activity. Although I am also aware, Alida takes the development of product features very seriously and is always working on finding solutions that fit customers' needs, with an extensive product update pipeline. Review collected by and hosted on G2.com.

Appreciate our partnership with Jason, our Sr. Customer Success Manager. Since he joined Alida, he's worked with our team to structure new strategies for us to improve recruitment strategies and engagement activities. Review collected by and hosted on G2.com.

Wish the tool was a little more sophisticated when it comes to in-survey skip logic and data filtering. I imagine the team will continue to improve the text analysis side of the tool. Review collected by and hosted on G2.com.

Alida reconfigured as a new business for the past year and they have now established themselves as the best Online surveying and community-building tool out there. Their tools are easy to use, their executives and Points of Contact are experts in their field, and they go out of their way to provide timely and professional support, focused on doing what's best for you. On the field, the tool is attractive and delivers actionable data faster than others, and their deliverables are attractive and easy to share. Review collected by and hosted on G2.com.

On the dislikes, at this moment in time is hard to pinpoint something we dislike from Alida. For the past year, they have been working with us in generating unique and personalized solutions, and we have just closed a deal that felt like a win-win for everybody. Review collected by and hosted on G2.com.

the ability to quickly survey our most engaged community members Review collected by and hosted on G2.com.

sometimes it can be clunky as different tools are hosted on different areas on the website Review collected by and hosted on G2.com.

The ability to get creative and custom with the line of questioning has helped our business tremendously when it comes to insights we can gather through surveys. Review collected by and hosted on G2.com.

I haven't yet, found a good way to utilize the portal. That said, I would love it if there were a more "foolproof" way to design a good portal. Possibly with more templates or reminders to update? Review collected by and hosted on G2.com.

You're able to grab insights across multiple perspectives, which can help cater to more than one voice - instead of only having one group of data to go off of. Review collected by and hosted on G2.com.

There is a minor learning curve using the software, though once you're able to play around with it long enough you're able to do so much. Review collected by and hosted on G2.com.

They have been great partners in helping us think through a solution. While we're not there yet, their commitment is paramount. Review collected by and hosted on G2.com.

We are still thinking thru the solution - was hoping to get there sooner, but I know we will get there. Review collected by and hosted on G2.com.