I like that they pay attention to the smaller customer and that they understand that relationships are central to forming a good partnership. They didn't just sell us a product and then disappeared. They are with me as much today as they were at inception, possibly even more. Review collected by and hosted on G2.com.

I have a platform that I can see has lots of capabilities but I don't think Alida always talks about the things you can get, that you don't currently have. We should always be made aware of what's out there and what we could do with those tools. Review collected by and hosted on G2.com.

My favorite thing about the platform is that it is very easy to program and test surveys with a good variety of question types, survey logic, and page elements. The Premier Community Management service has reinvigorated our community to optimize customer experiences with the platform while collaborating with Alida team members. Review collected by and hosted on G2.com.

The look and feel of the survey designs could be improved somewhat. I do not always find every question type fits nicely on one page, which can create an awkward survey experience for survey takers. Review collected by and hosted on G2.com.

Easy to use, the UI is mostly intuitive. Survey building process is very easy. Allows you to test the email deployment before sending out. Review collected by and hosted on G2.com.

Analysis tool and ways to view and work with the results data can be improved. For example, for stack ranking, it just spits out the results without weighting the responses so there is no easy way to understand that which item was ranked the highest. I cannot just take the report and use it, it needs expert knowledge to make sense out of it. Review collected by and hosted on G2.com.

Passed a very stringent legal review in a difficult category. The speed that you can answer questions with the panel is terrific. Customer success support is unparalleled. Always showing me new ways to use the platform and integrate with other tools in our tech stack. Review collected by and hosted on G2.com.

It is not Alida's fault but we are a low resourced department and we've had trouble recruiting a full panel. Review collected by and hosted on G2.com.

The ability to build comprehensive profiles about respondents. The platform is intuitive to use. The tech support team is exceptional at providing a quick response that addresses the issue at hand - along with supporting documentation. Review collected by and hosted on G2.com.

Infrequently, Tech support is not readily available. You must leave a message and they'll call back. Review collected by and hosted on G2.com.

The platform is easy to use and offers a variety of features and functions. They proactively manage the 'heavy lift' of the community implementation process. Review collected by and hosted on G2.com.

Although Alida positively manages community support role transitions, these changes are made at least once a year or so. Review collected by and hosted on G2.com.

I love that I have quick and easy access to survey my customers. The survey tool is mostly easy to use and I'm able to export results quickly. Review collected by and hosted on G2.com.

The analysis tool is slow and finicky, so we often don't use it. Sometimes the programming drag and drop tool can also be a bit tricky. Review collected by and hosted on G2.com.

I like that we can quickly get feedback from our actual customers which is really important to ensure we are hitting the mark as we develop products. Review collected by and hosted on G2.com.

I would like to see more usability testing options. Review collected by and hosted on G2.com.

Our customer success manager has been a true partner to us. She always offers strategies to help us with recruitment and engagement and is truly invested in seeing us succeed. The tool itself is agile and user-friendly and has a wide range of capabilities around question types. It's effortless to view summary statistics of the data and share that with internal partners. Review collected by and hosted on G2.com.

I do wish that the reporting piece had more sophisticated filtering abilities, specifically by date, but they have been making substantial changes in the tool and I'm sure that is something they will continue to improve. Review collected by and hosted on G2.com.

Alida is a valuable platform for gaining insight into your patients. It is intuitive and easy to use. The tool has produced many tangible results which have helped our organization incorporate data into our decision-making process. Review collected by and hosted on G2.com.

The platform requires a lot of upfront preparation. It is not a tool you can ideate in. Most prep work has to be done outside of the platform, such as survey, dashboards, and reporting on outcomes. Review collected by and hosted on G2.com.