--- title: Alchemer Feedback Platform Reviews meta\_title: 'Alchemer Feedback Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 199 reviews by the users' company size, role or industry to find out how Alchemer Feedback Platform works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 199 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Alchemer Feedback Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Alchemer Feedback Platform, making survey creation a straightforward and intuitive process. [(8 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442849&qs=pros-and-cons#reviews) Users value the **responsive and helpful customer support** of Alchemer, enhancing their overall experience with the platform. [(4 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442788&qs=pros-and-cons#reviews) Users value the **customization options** of Alchemer, allowing tailored surveys for diverse audiences and complex needs. [(3 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2486429&qs=pros-and-cons#reviews) Users find Alchemer's platform to be **easy to use and implement** , enhancing workflow and providing valuable insights. [(3 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442755&qs=pros-and-cons#reviews) Users appreciate the **automation of reports** in Alchemer, streamlining data sharing and enhancing productivity. [(2 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2512767&qs=pros-and-cons#reviews) Users find the **limited customization** in Alchemer frustrating, particularly for reports and quiz functionalities. [(3 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2486315&qs=pros-and-cons#reviews) Users find the **complexity of features** can complicate setup and lead to potential mistakes during configuration. [(2 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2069961&qs=pros-and-cons#reviews) Users find the **difficult setup** of Alchemer challenging, complicating the overall strong platform experience. [(2 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2282154&qs=pros-and-cons#reviews) Users experience **frustrations with crashes** during survey adjustments and limited customization options in Alchemer Feedback Platform. [(2 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2422934&qs=pros-and-cons#reviews) Users desire **enhanced analytics and quiz functionality** in Alchemer, but face limitations with the current options available. [(2 mentions)](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442766&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Alchemer Feedback Platform ##### 1. Ease of Use Users appreciate the **ease of use** of Alchemer Feedback Platform, making survey creation a straightforward and intuitive process. [ See 8 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442849&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One Survey Tool with Powerful Features" What do you like about Alchemer Feedback Platform? I like that it has all the features I need to collect information for my organization. for example, skip logic and other survey question features. it ![Emre K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emre K.") EK Emre K. Small-Business (50 or fewer emp.) 4.5/5 "Turning Feedback into Actionable Insights" What do you like about Alchemer Feedback Platform? What I like best is how easy it is to use and implement, even for non-technical team members. The platform combines a wide range of features with simp ##### 2. Customer Support Users value the **responsive and helpful customer support** of Alchemer, enhancing their overall experience with the platform. [ See 4 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442788&qs=pros-and-cons#reviews) See Related User Reviews ![Emre K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emre K.") EK Emre K. Small-Business (50 or fewer emp.) 4.5/5 "Turning Feedback into Actionable Insights" What do you like about Alchemer Feedback Platform? What I like best is how easy it is to use and implement, even for non-technical team members. The platform combines a wide range of features with simp ![Estima A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estima A.") EA Estima A. Small-Business (50 or fewer emp.) 5.0/5 "I can continue to use it for many years." What do you like about Alchemer Feedback Platform? Simple to identify fast questions and define conditions. Customer support is fast and solution -oriented. ##### 3. Customization Users value the **customization options** of Alchemer, allowing tailored surveys for diverse audiences and complex needs. [ See 3 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2486429&qs=pros-and-cons#reviews) See Related User Reviews ![Marc M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc M.") MM Marc M. Enterprise (\> 1000 emp.) 5.0/5 "Flexible, Powerful Survey Builder for Sophisticated Research Designs" What do you like about Alchemer Feedback Platform? Alchemer is flexible and powerful for building complex surveys with advanced logic, piping, and branching. It gives strong control over structure and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good tool to quickly develop surveys and see real time results." What do you like about Alchemer Feedback Platform? Alchemer is a good tool for developing surveys with a variety of question types ranging from text, Likert, drag and drop, summative, and ranking style ##### 4. Helpful Users find Alchemer's platform to be **easy to use and implement** , enhancing workflow and providing valuable insights. [ See 3 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442755&qs=pros-and-cons#reviews) See Related User Reviews ![Emre K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emre K.") EK Emre K. Small-Business (50 or fewer emp.) 4.5/5 "Turning Feedback into Actionable Insights" What do you like about Alchemer Feedback Platform? What I like best is how easy it is to use and implement, even for non-technical team members. The platform combines a wide range of features with simp ![Sheryl B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheryl B.") SB Sheryl B. Mid-Market (51-1000 emp.) 4.5/5 "Alchemer for Change Management" What do you like about Alchemer Feedback Platform? I use Alchemer as an integral tool in my Change Management Toolkit. It helps me to guage where people are on their change journey and allows me to foc ##### 5. Automation Users appreciate the **automation of reports** in Alchemer, streamlining data sharing and enhancing productivity. [ See 2 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2512767&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good tool to quickly develop surveys and see real time results." What do you like about Alchemer Feedback Platform? Alchemer is a good tool for developing surveys with a variety of question types ranging from text, Likert, drag and drop, summative, and ranking style ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great survey platform and easy to use" What do you like about Alchemer Feedback Platform? Alchemer's platform is easy to use and customize. I am able to use it for a wide variety of surveys for different audiences, including use of many que ### 5 Cons or Disadvantages of Alchemer Feedback Platform ##### 1. Limited Customization Users find the **limited customization** in Alchemer frustrating, particularly for reports and quiz functionalities. [ See 3 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2486315&qs=pros-and-cons#reviews) See Related User Reviews ![Marc M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc M.") MM Marc M. Enterprise (\> 1000 emp.) 5.0/5 "Flexible, Powerful Survey Builder for Sophisticated Research Designs" What do you dislike about Alchemer Feedback Platform? The interface can feel unintuitive at times, especially for newer users. Some workflows require too many steps, and certain advanced settings are ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good tool to quickly develop surveys and see real time results." What do you dislike about Alchemer Feedback Platform? Sometimes the export links for the data don't open behind our firewall. We have a workaround by using the share link instead. More customization in th ##### 2. Complexity Users find the **complexity of features** can complicate setup and lead to potential mistakes during configuration. [ See 2 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2069961&qs=pros-and-cons#reviews) See Related User Reviews ![Emre K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emre K.") EK Emre K. Small-Business (50 or fewer emp.) 4.5/5 "Turning Feedback into Actionable Insights" What do you dislike about Alchemer Feedback Platform? The platform is overall very strong, but at times the large number of features can make setup feel a bit complex. Some integrations require additional ![Estima A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estima A.") EA Estima A. Small-Business (50 or fewer emp.) 5.0/5 "I can continue to use it for many years." What do you dislike about Alchemer Feedback Platform? It is very clear to make mistakes in the conditions you make by creating a group in very complex conditions. For example, it can be difficult to follo ##### 3. Difficult Setup Users find the **difficult setup** of Alchemer challenging, complicating the overall strong platform experience. [ See 2 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2282154&qs=pros-and-cons#reviews) See Related User Reviews ![Kapil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kapil S.") KS Kapil S. Mid-Market (51-1000 emp.) 4.5/5 "Good Product and Services" What do you dislike about Alchemer Feedback Platform? Complicated survey logic setup, no internal complaint model, email delivery issue ![Emre K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emre K.") EK Emre K. Small-Business (50 or fewer emp.) 4.5/5 "Turning Feedback into Actionable Insights" What do you dislike about Alchemer Feedback Platform? The platform is overall very strong, but at times the large number of features can make setup feel a bit complex. Some integrations require additional ##### 4. Improvement Needed Users experience **frustrations with crashes** during survey adjustments and limited customization options in Alchemer Feedback Platform. [ See 2 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=2422934&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "All-in-One Survey Tool with Powerful Features" What do you dislike about Alchemer Feedback Platform? I have found it somewhat frustrating when surveys that require adjustments after data collection end up crashing. I also wish that alchmer has feature ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good tool to quickly develop surveys and see real time results." What do you dislike about Alchemer Feedback Platform? Sometimes the export links for the data don't open behind our firewall. We have a workaround by using the share link instead. More customization in th ##### 5. Limitations Users desire **enhanced analytics and quiz functionality** in Alchemer, but face limitations with the current options available. [ See 2 mentions ](https://www.g2.com/products/alchemer-feedback-platform/reviews?filters%5Bsentiment_snippet%5D=1442766&qs=pros-and-cons#reviews) See Related User Reviews ![Sheryl B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheryl B.") SB Sheryl B. Mid-Market (51-1000 emp.) 4.5/5 "Alchemer for Change Management" What do you dislike about Alchemer Feedback Platform? I would like to have access to some of the advanced analytics when it comes to organizing and deciphering qualitative results. I've already used up my ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great survey platform and easy to use" What do you dislike about Alchemer Feedback Platform? I wish Alchemer had improved functionality for administering and grading quizzes. You can use it for quizzes (and I have), but it is not as easy to se ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 9/6/2019 "Integrated, smart surveys" 3.5/5 What do you like best about Alchemer Feedback Platform? Survey Gizmo allows integrations that make collecting responses easier. There doesn't seem to be a free version, but the first payment tier allows unlimited surveys and questions, as well as data exporting. You can upgrade further to include file uploads and advanced reports. Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? The basic software is a little expensive compared to similar platforms, which offer a free version, however if the first payment tier offers what you need then it's worth it. Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? Survey Gizmo is helping us collect useful data about which services and products our customers prefer. Review collected by and hosted on G2.com. Show More 9/9/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/30/2019 "Powerful survey tool" 4.5/5 What do you like best about Alchemer Feedback Platform? Easy integration with salesforce marketing cloud and google sherts Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? Pricing issues. The price is too huge even for small business Review collected by and hosted on G2.com. Recommendations to others considering Alchemer Feedback Platform: Excellent tool for logic pipelines and ease of use. Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? Conducted a survey of an android/iOS app using surveygizmo. Automatic data population to salesforce CRM. Automatic pipeline management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/8/2019 "Great Tool! " 4/5 What do you like best about Alchemer Feedback Platform? Love the ability to customize virtually all aspects of the tool. Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? salesforce integration not included with product Review collected by and hosted on G2.com. Recommendations to others considering Alchemer Feedback Platform: make salesforce integration easier to implement. Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? no problem. has helped me onboard new clients and employees Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 9/10/2019 "Great Review Software for Gauging Client Needs" 4/5 What do you like best about Alchemer Feedback Platform? I love that the software is really easy to use and implement with the business process of our real estate company. I have been using it to actually find client homes. Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? I think that the software needs some more ability for API integration and usage with other, more robust, survey methods. Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? I have been able to communicate with clients and gauge their preferences for homes and apartments. This helps me decrease the processing time immensely and work directly on what needs to be done. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Mid-Market (51-1000 emp.) 10/18/2019 "Powerful survey tool" 4.5/5 What do you like best about Alchemer Feedback Platform? Very easy and intuitive survey questions building, and the visualisation in analyzing and reporting the results. Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? It seems that sometimes a few questions are not easy to control, and the user graphical interface could be better. Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? It helps a lot to know opinions or the feedback of others regarding some projects and decisions that occurred in some events. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dawid K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawid K.") DK Dawid K. Project Engineering Mid-Market (51-1000 emp.) 8/28/2019 "Great tool to empower your company" 3.5/5 What do you like best about Alchemer Feedback Platform? The interface of the software is by far one of the nicest. Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? the pricing was expensive, for a started company would this be alot Review collected by and hosted on G2.com. Recommendations to others considering Alchemer Feedback Platform: Look closely to plan that they offer you. Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? getting feedback from users about your company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") AM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 10/20/2019 "Easiness of extracting data" 4/5 What do you like best about Alchemer Feedback Platform? When I use this app to creat questionnaire. It is easy for me to extract important data which I need for analysis Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? SurveyGizmo ask for more information than surveymonkey while setting up which could be cumbersome Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? I use it to setup questionnaires for customer feedback and departments feedback of products Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 10/4/2019 "Helpful to use in the work place" 5/5 What do you like best about Alchemer Feedback Platform? How easy it is to manage and have employees participate Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? Haven’t come across any downsides at this point Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? Survey gizmo has help me improve my work environment and help obtain feedback by just creating a survey with a couple of question that some people don’t feel comfortable sharing personally Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Mid-Market (51-1000 emp.) 11/14/2019 "Data collection and quick analysis " 4/5 What do you like best about Alchemer Feedback Platform? Ease of use and quick overview of the data Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? Take sometime to get used to it’s interface and where to find functions/features Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? Collecting data and users views/feedback Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/18/2019 "Very intuitive to use" 5/5 What do you like best about Alchemer Feedback Platform? I need to create short surveys quickly. I am able to do this. Review collected by and hosted on G2.com. What do you dislike about Alchemer Feedback Platform? I know I do not utilize all the features I could. Review collected by and hosted on G2.com. What problems is Alchemer Feedback Platform solving and how is that benefiting you? Surveys are easy to create and send so I can get feedback to our team about our customer's experience. I use the feedback to identify issues to correct or best practices which shapes our briefing program. Review collected by and hosted on G2.com. 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