--- title: AiSensy Reviews meta_title: 'AiSensy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how AiSensy works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 135 scale: '5' date_modified: '2026-10-24' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence ---

AiSensy Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the fast and friendly customer support from AiSensy, enhancing their experience and resolving issues promptly. (12 mentions)
Users appreciate the ease of use of AiSensy, praising its intuitive interface and smooth onboarding process. (10 mentions)
Users value the automation capabilities of AiSensy, significantly enhancing efficiency in managing customer communication. (7 mentions)
Users appreciate the easy setup of AiSensy, allowing quick start and efficient management of WhatsApp campaigns. (7 mentions)
Users appreciate the efficiency of AiSensy, finding it easy to set up and manage communication seamlessly. (6 mentions)
Users often struggle with poor customer support, lacking guidance and prompt assistance needed for better navigation. (3 mentions)
Users report poor response times from support, highlighting frustration with unresponsive communication and limited availability. (3 mentions)
Users note the limitations in flexibility with project management and suggest improvements for a better experience. (2 mentions)
Users find the dashboard cluttered and outdated, struggling with complex filtering and slow support response times. (2 mentions)
Users believe that layout issues can create confusion, suggesting improvements to button positioning and overall UI for better navigation. (2 mentions)

5 Pros or Advantages of AiSensy

5 Cons or Disadvantages of AiSensy

AiSensy Reviews (135)

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Reviews

AiSensy Reviews (135)

View 1 Video Reviews
4.4
135 reviews
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SM
Swasthin M.
Digital Marketer
Small-Business (50 or fewer emp.)
"Best platform for whatsapp marketing"
5/5
What do you like best about AiSensy?

It is one of the best in the market, remarketing, promotional message, chatbot, response time everything is amazing. Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

There are no challenges i have faced till now with aisensy hope it continues the same way. Review collected by and hosted on G2.com.

Gaurav G.
GG
Gaurav G.
Founder
Small-Business (50 or fewer emp.)
"Worst customer support."
0/5
What do you like best about AiSensy?

Hard to say. Nothing is there like about. Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

AiSensy's support is inadequate. When you send a message via the chatbox on their website, there is no reply for hours, leaving you uncertain about what to do next. Their phone support is equally poor; if they don't have an answer to your question, they simply disconnect the call. We've been trying to contact their support for the past two days without success. Review collected by and hosted on G2.com.

BH
Biyyapu H.
Small-Business (50 or fewer emp.)
"Good Platform"
4.5/5
What do you like best about AiSensy?

AI Sensey has helped us with our Whatsapp Marketing especially for our Coach Acquisition team. It has the highest engagement rates as compared to calls/emails/sms. We are actively using it to run various campaigns for our customers. The platform is easy to use and is clutter free from a feature perspective. Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

Minimum limit for wcc credits is 1000rs high cost no free trail Review collected by and hosted on G2.com.

AC
Aditya C.
Digital marketer
Small-Business (50 or fewer emp.)
"User-friendly platform & low rates"
5/5
What do you like best about AiSensy?

The platform is very user-friendly as well, and the support team is great. Compared to other competitors, the agency's prices are very low. Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

Support delay..Support is not quick as expected Review collected by and hosted on G2.com.

SR
Saurabh R.
Small-Business (50 or fewer emp.)
"Best platform for WhatsApp all features"
5/5
What do you like best about AiSensy?

Before using Aisensy, I faced a lot of issues because when I started sending messages to my clients, WhatsApp would get blocked. But now, I am using the features of Aisensy and I am happy. It is very helpful for categorizing leads and for WhatsApp broadcasting, and the service and support are very active; they respond instantly... Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

Everything is good... Need to add some more features in the basic plan Review collected by and hosted on G2.com.

Kaunain K.
KK
Kaunain K.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Crazy experience"
5/5
What do you like best about AiSensy?

If you are looking for an easy to use and easy to implement. Really great great way of reaching out to multiple prospects in one go. It gets well integrated with many crm and erp tools. Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

Nothing at all because everything is smooth Review collected by and hosted on G2.com.

MA
Mohit A.
BDM
Small-Business (50 or fewer emp.)
"Great Experience"
5/5
What do you like best about AiSensy?

The UI is great. Easy to understand and work with Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

The messages and accounts can't be edited, that's pretty troublesome. Review collected by and hosted on G2.com.

RG
Rohit G.
Small-Business (50 or fewer emp.)
"Best API Platform to Use"
5/5
What do you like best about AiSensy?

AISensy impressed me with its user-friendly interface for sending bulk WhatsApp messages effortlessly. The platform offers a variety of options, and its dashboard is straightforward to navigate. It's beginner-friendly, allowing even newcomers to start WhatsApp marketing without significant hurdles. Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

Little slow chat support they should improve it. Review collected by and hosted on G2.com.

Bharath S.
BS
Bharath S.
Marketing Automation Team Lead
Small-Business (50 or fewer emp.)
"Best and easy way of integration process"
5/5
What do you like best about AiSensy?

It took us very few minutes to integrate Aisensy and WebEngage Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

It's a prepaid tool and the pricing is little steep. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Efficient, Easy WhatsApp Marketing"
4.5/5
What do you like best about AiSensy?

The few things that I really like -

1. Meta template approvals - Super easy to design, quick approvals, and indicating the health helps us plan campaigns better

2. They have made a good series of explainer videos so it's easy to refer and set up

3. The platform is clutter-free, from importing data to managing there are no unnecessary features. Review collected by and hosted on G2.com.

What do you dislike about AiSensy?

1. Their customer support response time needs to improve - TAT can sometimes be of longer durations

2. Filtering data has a learning curve Review collected by and hosted on G2.com.