Adaptive Security Reviews & Product Details

The SMS phishing simulations are my favorite part. Most tools only do email, so being able to test the team over text is a big deal for us. The AI side is impressive too; the simulations feel realistic and tailored to our company instead of the same generic templates everyone has seen before. The UI is actually easy to navigate, unlike a lot of other security platforms I’ve used. Onboarding was simple and easy to follow, and I got so many integrations set up with our account it isn’t even funny. Everything runs smoothly; campaigns go out on time and the reporting loads fast, so I’m not sitting around waiting on it. For what we pay, it’s been worth it. We’re getting better training coverage with less time spent managing it, which saves my team hours every month. Review collected by and hosted on G2.com.

Honestly I haven’t found much to complain about yet. If I had to pick something, it would be support. It’s not bad, it just isn’t as quick or hands-on as the rest of the experience, so when I run into a question I sometimes end up figuring it out on my own. A bit more documentation or faster responses would make it even better. It’s a small thing though and definitely not a dealbreaker. Review collected by and hosted on G2.com.

There are a couple of “best” things I like about Adaptive, but I’d put the AI analysis of potentially malicious emails at the top of the list. This feature has dramatically reduced the internal resources we need for analysis and remediation. The Triage tool—especially the way it mitigates malicious emails in our email environment—has become a critical function for us. Review collected by and hosted on G2.com.

I’m not very impressed with the GUI, especially the selection bar on the left. It isn’t intuitive, and it’s not easy to find what you need without digging around. I’d recommend focusing on establishing a BASIC and EXEC dashboard, with a clearer view and more straightforward access to the tools. Review collected by and hosted on G2.com.

What I like most about Adaptive Security is its modern approach to cybersecurity awareness training, especially the AI-driven phishing and vishing simulations. Compared with more traditional security awareness platforms, Adaptive puts the focus on realistic, evolving threats that employees are actually likely to face in today’s environment.

The platform itself is intuitive, and the training content is engaging. The ability to simulate more sophisticated social engineering attacks adds real value, and I also appreciate the emphasis on changing employee behavior rather than simply checking a compliance box. Overall, the combination of phishing, vishing, and email security training creates a more comprehensive way to reduce human risk across the organization. Review collected by and hosted on G2.com.

Not much to add, they’ve been incredible to work with and are consistently very responsive whenever we reach out with questions or anything we need help with. Review collected by and hosted on G2.com.

Our annual security awareness training prior to the adoption of Adaptive was often complained about as boring, not relevant, and generally a poor use of time. Adaptive's targeted modules for finance, HR, IT, executives, etc. made the training much better, and I actually received unsolicited comments from employees that were very positive. I appreciate the effort Adaptive puts into this work to make it available to me at the click of a few buttons. Review collected by and hosted on G2.com.

During the last campaign, utilizing the different modules to create customized by role awareness, the reporting was a little annoying. Each module list became a separate campaign, which had to be reviewed independently, reported independently, etc. It was more difficult to do things like ensure that everyone in the company was in a list, because they were all separate. The ability to define "subcampaigns" for lack of a better term that could roll up to a single company-wide campaign for reporting would have been very useful. Review collected by and hosted on G2.com.

We signed up with them 6 months ago and they have released new features on the security awareness training platform several times during the period. They are also aggressively adding more products like Email security and AI governance. Secondly their user interface is simple and easy to master. The onboarding call took us less than 30 minutes to get running with the platform. The AI features help generate training content on the fly as well as voice clones and deep fake videos train end users of the new risks of AI. Review collected by and hosted on G2.com.

Multiple product SKUs. This is expected as it is a new company. We would have preferred to sign up for all the SKUs at once but some of the offerings were not even available when we signed up with them. Review collected by and hosted on G2.com.

What I like best about Adaptive Security is how realistic and current the training feels. The phishing simulations go beyond email to include SMS, voice calls, and deepfakes, which matches the kinds of attacks our employees actually face today. Review collected by and hosted on G2.com.

There isn’t much I dislike, but there are a few areas for improvement. I’d like to see more options for customizing templates so we can better match our internal branding and scenarios. Review collected by and hosted on G2.com.

The transition from our previous platform was seamless and represented a significant upgrade to our security awareness program. The modern, intuitive interface provides a better experience for both administrators and employees, making the platform easier to manage while delivering training in a more engaging and relevant way.

One of the areas that stands out is Adaptive Security’s focus on emerging threats, particularly deepfake awareness and detection. As social engineering techniques continue to evolve beyond traditional phishing, having training that exposes employees to more sophisticated and realistic scenarios helps reinforce the importance of critically evaluating unusual or suspicious communications.

The platform has also made our quarterly security awareness campaigns straightforward to build and manage. The variety of available scenarios gives us the flexibility to create more realistic simulations rather than repeatedly testing employees with the same types of phishing emails. This allows us to vary the techniques, messaging, and situations employees encounter and provide training that feels more representative of the threats they may face.

Overall, Adaptive Security has helped us modernize our approach to security awareness. The combination of an improved user experience, relevant training content, realistic simulations, and emphasis on emerging threats provides a stronger foundation for continually improving security awareness across our organization. Review collected by and hosted on G2.com.

We are very pleased with Adaptive Security and see opportunities to expand its role within our overall security awareness and governance program. In addition to our existing awareness training and quarterly simulations, we are exploring newly available functionality, particularly the AI Governance Lite framework.

As AI adoption increases across the organization, we see an opportunity to use the platform to support our broader AI governance efforts by reinforcing responsible AI usage, educating employees about AI-related risks, and helping establish a stronger culture of accountability around emerging technologies. We are also interested in expanding our use of realistic social engineering scenarios involving deepfakes, executive impersonation, business email compromise, credential theft, and other evolving attack techniques.

Ultimately, we see Adaptive Security as having the potential to evolve beyond a traditional security awareness platform and become a broader component of how we educate employees about emerging cyber and AI risks. Review collected by and hosted on G2.com.

Adaptive does an excellent job keeping their software up to date with new features and functionality while maintaining an intuitive, easy-to-use platform. When updates do roll out, they enhance the user experience without adding a steep learning curve or disrupting daily workflows. Review collected by and hosted on G2.com.

While Adaptive has been a great partner for security awareness training, we felt it fell short for our specific needs in direct email integration for phishing prevention. We were hoping for tighter, native inbox integration for true phishing prevention, such as inline threat blocking and deep mail-flow filtering, and felt the platform lacked the complete functionality we needed at the time of evaluation. Review collected by and hosted on G2.com.

Adaptive Security has been excellent from day one. The product is intuitive, effective, and clearly built around real-world security needs rather than unnecessary complexity. What has stood out just as much is the team — easily one of the best sales and customer support experiences we’ve had with any software vendor. They are responsive, knowledgeable, proactive, and genuinely invested in making sure we get value from the platform. Overall, we’ve been extremely happy with both the product and the company behind it. Review collected by and hosted on G2.com.

NothingNothing significant so far. Our experience has been very positive across both the product and the team. If anything, I’d just like to see the platform continue expanding its capabilities as the threat landscape evolves. Review collected by and hosted on G2.com.

The smoothest vendor onboarding I have run in a while. Okta SCIM, SAML for both the admin and employee apps, Slack notifications, HRIS postback, and the Gmail phish alert button all went in without drama, and the help-centre docs were accurate enough to configure from directly.

The simulation data is a clear step up on our previous platform: per-user opened, clicked, credentials entered, reported, QR scanned, and deepfake played. Phish Triage auto-remediation is fast and reversible, which cut manual review load substantially, and the training library is broad, multi-language, and mapped to the frameworks we get audited on.

Creating content is very easy and customizable and the UI is very easy to navigate. Review collected by and hosted on G2.com.

Honestly not much, and our one friction point says more about us than them. We are a fairly fringe case, a company that builds integration software wanting to drive its training platform from it, and the API is still early, so configuration stays in the portal and integrations poll rather than subscribe. It is expanding quickly, so I read that as sequencing more than a shortcoming. Review collected by and hosted on G2.com.