--- title: Active Service Desk Reviews meta_title: 'Active Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Active Service Desk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 4 scale: '5' date_modified: '2025-10-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Active Service Desk Reviews **Vendor:** Latitude Software **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 4 ## About Active Service Desk Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment. ## Active Service Desk Reviews ### 1. Good ITSM solution that is slowly gaining traction in the market **Rating:** 4.5/5.0 stars **Reviewed by:** Akhilesh S. | Cybersecurity Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Active Service Desk?** Out of the box features of the ITSM solution **What do you dislike about Active Service Desk?** Various modules are still required to be built-in to gain greater market share **What problems is Active Service Desk solving and how is that benefiting you?** Unified ITSM solution ### 2. Great Work. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav S. | Personal Assistant to CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Active Service Desk?** Active desk is very helpful for providing fair reviews directly from customers to the company. Which is helpful for betterment of a company by taking feedbacks. **What do you dislike about Active Service Desk?** As such there us nothing which I dislike in that. It is very simple & user can easily understand everything. Overall it is a good service. I would recommend it to my friends & family. **What problems is Active Service Desk solving and how is that benefiting you?** Due to fair feedback directly to the customers, It brings pros & cones of the company in front of them. Active desk is very helpful for providing fair reviews directly from customers. It is helpful for betterment of company. ### 3. It was awesome experience using Active Service Desk **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Active Service Desk?** Its user friendly UI and access to defects **What do you dislike about Active Service Desk?** Slow is interaction and response time is huge **What problems is Active Service Desk solving and how is that benefiting you?** Production ecommerce website issues ### 4. Best Solution for ITSM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Active Service Desk?** I like the most features in this software like Web based development, Mobile app, workflow management, emails and call logging using shortcut keywords **What do you dislike about Active Service Desk?** This software is available only for saas and Android platform, not available for linux, iPhone and Windows etc platforms **What problems is Active Service Desk solving and how is that benefiting you?** IT management like user defined workflow, task allocation, approvals, sub task creations sending escalation mails to specific person ## Active Service Desk Discussions - [What is Active Service Desk used for?](https://www.g2.com/discussions/what-is-active-service-desk-used-for) - [View Active Service Desk pricing details and edition comparison](https://www.g2.com/products/active-service-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-09+06%3A22%3A50+-0500&secure%5Bsession_id%5D=825cdbc7-3674-4b49-bc8c-6feb939607a1&secure%5Btoken%5D=9b95fd1eaea7cb700b1cb7ae5d49ab8603940a681f5fedec9e882ad6e2e400e6&format=llm_user) ## Active Service Desk Features **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Reporting** - Dashboards - Time Tracking - Surveys **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Active Service Desk Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,744 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,189 reviews)