--- title: Active Service Desk Reviews meta_title: 'Active Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Active Service Desk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 4 scale: '5' date_modified: '2026-09-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

Active Service Desk Reviews & Product Details

Top-Rated Alternatives

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Remote Monitoring and Management

Remote Monitoring and Management

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AS

Akhilesh S.

Cybersecurity Director

Mid-Market (51-1000 emp.)

10/20/2022

"Good ITSM solution that is slowly gaining traction in the market"

4.5/5

What do you like best about Active Service Desk?

Out of the box features of the ITSM solution Review collected by and hosted on G2.com.

What do you dislike about Active Service Desk?

Various modules are still required to be built-in to gain greater market share Review collected by and hosted on G2.com.

GS

Gaurav S.

Personal Assistant to CEO

Mid-Market (51-1000 emp.)

4/27/2022

"Great Work. Awesome"

5/5

What do you like best about Active Service Desk?

Active desk is very helpful for providing fair reviews directly from customers to the company. Which is helpful for betterment of a company by taking feedbacks. Review collected by and hosted on G2.com.

What do you dislike about Active Service Desk?

As such there us nothing which I dislike in that. It is very simple & user can easily understand everything. Overall it is a good service. I would recommend it to my friends & family. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/27/2022

"It was awesome experience using Active Service Desk"

2.5/5

What do you like best about Active Service Desk?

Its user friendly UI and access to defects Review collected by and hosted on G2.com.

What do you dislike about Active Service Desk?

Slow is interaction and response time is huge Review collected by and hosted on G2.com.

CA

Verified User in Automotive

Enterprise (> 1000 emp.)

11/30/2021

"Best Solution for ITSM"

4/5

What do you like best about Active Service Desk?

I like the most features in this software like Web based development, Mobile app, workflow management, emails and call logging using shortcut keywords Review collected by and hosted on G2.com.

What do you dislike about Active Service Desk?

This software is available only for saas and Android platform, not available for linux, iPhone and Windows etc platforms Review collected by and hosted on G2.com.

There are not enough reviews of Active Service Desk for G2 to provide buying insight. Below are some alternatives with more reviews:

ServiceNow IT Service Management

ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Remote Monitoring and Management

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.

Jira Service Management

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

SolarWinds Service Desk

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

ConnectWise PSA

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

LogMeIn Resolve

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

Questions about Active Service Desk? Ask real users or explore answers from the community

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GU

Guest User

What is Active Service Desk used for?

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Pricing

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