Acronis True Image Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the robust data security features of Acronis True Image, ensuring protection against unauthorized access. (2 mentions)

Users value the strong data security features of Acronis True Image, ensuring their sensitive information remains protected and secure. (1 mentions)

Users find Acronis True Image to be very easy to use and implement, making it accessible for everyone. (1 mentions)

Users find the implementation ease of Acronis True Image very straightforward, enhancing their overall experience. (1 mentions)

Users find the poor interface design of Acronis True Image to be unintuitive and visually unappealing. (2 mentions)

Users face significant backup issues with Acronis True Image, especially regarding compatibility with MacOS and unresponsive support. (1 mentions)

Users face significant compatibility issues with Acronis True Image, especially concerning newer MacOS versions and lackluster support. (1 mentions)

Users consider Acronis True Image expensive yet ineffective, citing high costs with poor customer support and incompatible software. (1 mentions)

Users find Acronis True Image lacking features as it no longer supports newer MacOS versions and offers poor customer support. (1 mentions)

Top Pros or Advantages of Acronis True Image

1. Features

Users appreciate the robust data security features of Acronis True Image, ensuring protection against unauthorized access.

See 2 mentions

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Souhail B.

Small-Business (50 or fewer emp.)

3.5/5

"Simple for use and good for cloud recovery"

What do you like about Acronis True Image?

prioritizes data security, offering features such as encryption, authentication, and role-based access control to protect sensitive data from unauthor

Chinthaka J.

Mid-Market (51-1000 emp.)

4.0/5

"Ease of setting up and features!"

What do you like about Acronis True Image?

Its very wasy to use and implement, has a large numebr of features

2. Data Security

Users value the strong data security features of Acronis True Image, ensuring their sensitive information remains protected and secure.

See 1 mentions

See Related User Reviews

Souhail B.

Small-Business (50 or fewer emp.)

3.5/5

"Simple for use and good for cloud recovery"

What do you like about Acronis True Image?

prioritizes data security, offering features such as encryption, authentication, and role-based access control to protect sensitive data from unauthor

3. Ease of Use

Users find Acronis True Image to be very easy to use and implement, making it accessible for everyone.

See 1 mentions

See Related User Reviews

Chinthaka J.

Mid-Market (51-1000 emp.)

4.0/5

"Ease of setting up and features!"

What do you like about Acronis True Image?

Its very wasy to use and implement, has a large numebr of features

4. Implementation Ease

Users find the implementation ease of Acronis True Image very straightforward, enhancing their overall experience.

See 1 mentions

See Related User Reviews

Chinthaka J.

Mid-Market (51-1000 emp.)

4.0/5

"Ease of setting up and features!"

What do you like about Acronis True Image?

Its very wasy to use and implement, has a large numebr of features

Top Cons or Disadvantages of Acronis True Image

1. Poor Interface Design

Users find the poor interface design of Acronis True Image to be unintuitive and visually unappealing.

See 2 mentions

See Related User Reviews

Souhail B.

Small-Business (50 or fewer emp.)

3.5/5

"Simple for use and good for cloud recovery"

What do you dislike about Acronis True Image?

the user interfacev is less intuitive and not too visually appealing, lacking support for older hardware

Chinthaka J.

Mid-Market (51-1000 emp.)

4.0/5

"Ease of setting up and features!"

What do you dislike about Acronis True Image?

The interface is too simple no extensive looks

2. Backup Issues

Users face significant backup issues with Acronis True Image, especially regarding compatibility with MacOS and unresponsive support.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"No Support for Mac and Apple!"

What do you dislike about Acronis True Image?

It no longer supports MacOS, and awful customer support that doesn't resolve or fix the issues. A Waste of Money: I'm writing this review to warn ot

3. Compatibility Issues

Users face significant compatibility issues with Acronis True Image, especially concerning newer MacOS versions and lackluster support.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"No Support for Mac and Apple!"

What do you dislike about Acronis True Image?

It no longer supports MacOS, and awful customer support that doesn't resolve or fix the issues. A Waste of Money: I'm writing this review to warn ot

4. Expensive

Users consider Acronis True Image expensive yet ineffective, citing high costs with poor customer support and incompatible software.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"No Support for Mac and Apple!"

What do you dislike about Acronis True Image?

It no longer supports MacOS, and awful customer support that doesn't resolve or fix the issues. A Waste of Money: I'm writing this review to warn ot

5. Lacking Features

Users find Acronis True Image lacking features as it no longer supports newer MacOS versions and offers poor customer support.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"No Support for Mac and Apple!"

What do you dislike about Acronis True Image?

It no longer supports MacOS, and awful customer support that doesn't resolve or fix the issues. A Waste of Money: I'm writing this review to warn ot

Top-Rated Alternatives

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Soumya K.

System Analyst

Broadcast Media

Small-Business (50 or fewer emp.)

5/5/2026

"Powerful Full-Disk Imaging Backup with Built-In Malware Protection"

5/5

What do you like best about Acronis True Image?

It back up the whole disk system like disk imaging unlike other system using file backups. Also, it uses its own malware protection Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

runs some services in background constantly which can slow the system of older versions Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/28/2026

"Reliable, Affordable Backups with Easy Restores for Endpoints and Windows Servers"

5/5

What do you like best about Acronis True Image?

It was very reliable and affordable. I never had any issues with the integrity of the backups. I used Acronis for both endpoints and Windows servers, and it was very useful for restoring machines in many different cases. Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

I appreciate all aspects of acronis, from the simple user interface to the affordability of the software Review collected by and hosted on G2.com.

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Verified User in Retail

Small-Business (50 or fewer emp.)

10/24/2024

"No Support for Mac and Apple!"

0/5

What do you like best about Acronis True Image?

It used to support MacOS (until late 2023), now no longer. Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

It no longer supports MacOS, and awful customer support that doesn't resolve or fix the issues.

A Waste of Money: I'm writing this review to warn others about the poor product and terrible customer support of Acronis True Image. This software is completely incompatible with newer MacOS versions, rendering it useless and a waste of money.

The customer support team is incredibly slow and unhelpful. Despite providing them with multiple error logs and following their troubleshooting steps, they were unable to resolve the issue. They even missed 3 scheduled remote support sessions, leaving me frustrated and wasting my time.

If you're looking for a reliable backup solution for your Mac and Apple devices, I strongly advise avoiding Acronis. Their product is outdated and their customer service is abysmal. Review collected by and hosted on G2.com.

What problems is Acronis True Image solving and how is that benefiting you?

Backups. They used to work.

Daniel A.

Technical Account Manager

Mid-Market (51-1000 emp.)

8/4/2024

"Reliable imaging tool"

4/5

What do you like best about Acronis True Image?

My experiences with using acronis true image have been very positive. I found it a simple and easy tool to use to help partition drives easily and store 'golden' images to easily manage devices as part of service delivery management Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

At times, the tool could be slow to use, particularly if using a large image and the time to finish predicted tender to be unrealistic Review collected by and hosted on G2.com.

Ali Mohammed S J.

Coordinator- Storage And Backup Team

Mid-Market (51-1000 emp.)

8/1/2024

"Acronis is a simple backup tool with ample features."

5/5

What do you like best about Acronis True Image?

The simple and user-friendly interface is intuitive enough to attain the best results. Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

Nothing to dislike. As such, there is always a chance and need for improvement to match new technologies around us and their needs. Review collected by and hosted on G2.com.

Lydiane H.

Post Production Supervisor/Producer

Small-Business (50 or fewer emp.)

7/25/2024

"great protection"

5/5

What do you like best about Acronis True Image?

easy to use. Its a great product that has been very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

I do not have anything negative to say about the product Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

8/2/2024

"It contains special options"

5/5

What do you like best about Acronis True Image?

It contains the option to clone image from normal HD to SSD Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

Speed of taking images for big data. Clear description beside each option to let us have a clear understanding of the features. Review collected by and hosted on G2.com.

Chinthaka J.

Information Technology Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

4/17/2024

"Ease of setting up and features!"

4/5

What do you like best about Acronis True Image?

Its very wasy to use and implement, has a large numebr of features Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

The interface is too simple no extensive looks Review collected by and hosted on G2.com.

Souhail B.

Small-Business (50 or fewer emp.)

4/27/2024

"Simple for use and good for cloud recovery"

3.5/5

What do you like best about Acronis True Image?

prioritizes data security, offering features such as encryption, authentication, and role-based access control to protect sensitive data from unauthorized access or tampering Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

the user interfacev is less intuitive and not too visually appealing, lacking support for older hardware Review collected by and hosted on G2.com.

Naveed A.

Infrastructure Analyst

Enterprise (> 1000 emp.)

4/26/2023

"Nice backup solution with security features"

3.5/5

What do you like best about Acronis True Image?

Previously acronis was a backup solution, now with recent updates it has become a full security solution with features like vulnerability scan. Backup taking part is also very advanced. Acronis has implemented a client server architecture, which makes it very easy to implement in enterprise environment. Review collected by and hosted on G2.com.

What do you dislike about Acronis True Image?

It's a bit slow performing product. If you buy acronis cloud, then you will have to open lot off ports in your infrastructure to make it work. Some ports have to be opened in on prem acronis too. That poses somewhat of security risk. Review collected by and hosted on G2.com.