Thank you for your feedback! We're so glad to hear you're getting value out of the full-text search, but it pains us to hear your training experience was anything less than positive.
Depending on when you rolled out, we may not have had our current training portfolio available. In our experience we've learned, no matter how intuitive the technology, users are much more confident using a system they've been trained on. Therefore, we are committed to creating an onboarding experience that leaves your users feeling comfortable and natural in the system.
We offer a breadth of training and user adoptions plans such as End User/ Admin Training series, Train the Trainer plans, or a combination of the two (all customizable to your organization's needs).
We can also produce reference guides, cheat sheets and other support collateral personalized to your organization's configurations, special features, or unique use cases in the system. Also, all trainings and user adoption plans can be tailored to user roles, system responsibilities or other specific use cases.
Additionally, plans are flexible to fit your users' learning and development needs - meaning we can accommodate onsite trainings or webcast formats, as well as, presentation or interactive styles.
Thank you again for your review and your partnership! We hope you'll reach out to your customer success manager to learn more about our user adoption and refresher training options.