--- title: Abnormal AI Reviews meta_title: 'Abnormal AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Abnormal AI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 73 scale: '5' date_modified: '2026-07-13' parent_category: name: Email Security url: https://www.g2.com/categories/email-security --- # Abnormal AI Reviews **Vendor:** Abnormal AI **Category:** [Cloud Email Security Solutions](https://www.g2.com/categories/cloud-email-security) **Average Rating:** 4.8/5.0 **Total Reviews:** 73 ## About Abnormal AI Abnormal AI is the leading AI-native human behavior security platform, leveraging machine learning to stop sophisticated inbound attacks and detect compromised accounts across email and connected applications. The anomaly detection engine leverages identity and context to understand human behavior and analyze the risk of every cloud email event--detecting and stopping sophisticated, socially-engineered attacks that target the human vulnerability. You can deploy Abnormal in minutes with an API integration for Microsoft 365 or Google Workspace and experience the full value of the platform instantly. Additional protection is available for Slack, Workday, ServiceNow, Zoom, and multiple other cloud applications. Abnormal is currently trusted by more than 3,200 organizations, including over 25% of the Fortune 500, as it continues to redefine how cybersecurity works in the age of AI. For more information, please visit abnormal.ai ## Abnormal AI Pros & Cons **What users like:** - Users value the **ease of use** of Abnormal AI, enhancing workflow accessibility and simplifying email management seamlessly. (15 reviews) - Users highlight the **excellent customer support** of Abnormal AI, ensuring continuous improvement and responsiveness to inquiries. (12 reviews) - Users praise the **easy setup** of Abnormal AI, allowing quick onboarding and effective protection within minutes. (12 reviews) - Users commend the **high detection efficiency** of Abnormal AI, effectively identifying threats and reducing security workload significantly. (11 reviews) - Users appreciate the **automation of email monitoring** with Abnormal AI, significantly saving time and enhancing security. (11 reviews) - Reliability (10 reviews) - Setup Ease (10 reviews) - Users highlight the **exceptional effectiveness** of Abnormal AI in proactively blocking sophisticated email threats. (9 reviews) - Implementation Ease (9 reviews) - Users praise the **exceptional phishing protection** of Abnormal AI, effectively blocking sophisticated threats before reaching inboxes. (9 reviews) **What users dislike:** - Users experience **email filtering issues** with Abnormal AI, leading to confusion and potential risks with legitimate emails. (3 reviews) - Users express concern over **email processing delays** , leading to potential risks and confusion with legitimate messages. (3 reviews) - Users experience occasional **false positives** with Abnormal AI, leading to confusion and requiring additional manual review efforts. (3 reviews) - Users find the **limited reporting capabilities** frustrating, especially with non-persistent filters and lack of domain-specific insights. (3 reviews) - Users wish Abnormal AI could take action on emails **before delivery** , as post-processing can briefly show unwanted emails. (2 reviews) - Expensive (2 reviews) - Poor Interface Design (2 reviews) - UX Improvement (2 reviews) - Complex Implementation (1 reviews) - Dashboard Issues (1 reviews) ## Abnormal AI Reviews ### 1. Flawless Protection with Insightful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto G. | Cybersecurity Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Abnormal AI?** I love that Abnormal AI has a 100% success rate in finding all sorts of attacks, including scams, phishing, social engineering, malware, reconnaissance, spam, and invoice/payment fraud. Our organization has sustained no materialized intrusions via the email threat vector since implementation. I appreciate the platform's ability to provide a nice description of every attack in the threat log and give great insight into what is actually being prevented. Abby, the AI analyst included in the platform, creates custom reports which have been very beneficial. The integration with Microsoft O365 and CrowdStrike has been seamless. I also like that the initial setup of Abnormal AI was very easy, taking only about 5 minutes. **What do you dislike about Abnormal AI?** The settings area could be a bit more user-friendly for those who have multiple tenants. **What problems is Abnormal AI solving and how is that benefiting you?** I use Abnormal AI for advanced email threat protection and productivity. It protects against a variety of attacks, reduces inbox clutter, and provides insightful reports, maintaining a 100% success rate. ### 2. Transforms Phishing Defense with Ease and Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Abnormal AI?** Because we are a target from nation-state bad actors, we appreciate how Abnormal AI works extremely well and has had a tremendous impact on plugging our phishing vulnerability, saving the security team countless hours per week. The product gives us visibility into sophisticated phishing campaigns that previously we would at times discover too late. We truly appreciate the top-notch sales and support teams and how little we have to do in this area now that Abnormal AI is in the loop. The Email Productivity and Phishing Simulation modules are beneficial as they help reduce spam and educate our users, respectively. The setup was extremely easy; the wizard approach guides you, and the Abnormal AI team provides great support, getting us up and running in minutes. **What do you dislike about Abnormal AI?** We hear that the phishing training videos will be augmented with additional content. Right now, they are a little weak in this area, but we liked the main product so well, that we opted to proceed with Abnormal trusting that they will quickly round out this product. **What problems is Abnormal AI solving and how is that benefiting you?** Abnormal AI significantly reduces sophisticated phishing vulnerabilities and saves our security team countless hours weekly. It enhances email productivity by reducing spam and uses phishing simulations to educate users. ### 3. Effective Defense Against Phishing and Account Takeovers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Abnormal AI?** I like how Abnormal AI helped us with account takeovers, allowing us to see them and automatically stop them to secure user accounts. It's also great at helping us with spam, junk, and gray mail. I appreciate that it monitors account logins and takes security measures if it detects anything abnormal, like locking the user account and alerting the admins, which allows us to remediate it automatically. The initial setup was very easy, and every time we've added a feature, it's been super easy. The support has been great with them. **What do you dislike about Abnormal AI?** The AI reading of the emails sometimes has small issues, but very, very, very rarely. Otherwise, it's perfect the way it is. **What problems is Abnormal AI solving and how is that benefiting you?** Abnormal AI stops phishing attempts and account takeovers, securing user accounts. It helps with spam, junk, and gray mail. It monitors logins, locks suspicious accounts, alerts admins, and allows automatic remediation by having users change passwords to secure accounts. ### 4. Enhanced Email Security, But Needs AI Coach Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Abnormal AI?** I like that since adding Abnormal AI to our setup, we've seen a drastic reduction in phishing emails, credential theft, and malicious team messages. Before, we were inundated with phishing emails bypassing our old email security, but Abnormal AI significantly reduces those threats. I appreciate that it provides an additional layer of email security and automatically manages phishing and promotional emails, boosting our team's productivity. The initial setup was also very easy—an Abnormal AI engineer guided us through it, and we managed to complete 90% of the configuration in just a one-hour meeting. **What do you dislike about Abnormal AI?** The AI Phishing Coach module is still premature and needs improvement for enterprise-level use. The audio of the AI lady, Jess, in the module doesn't synchronize. Her head was cut at some parts of the video, clearly showing it's an AI-generated video and voice. It needs a bit more realistic appearance and voice. **What problems is Abnormal AI solving and how is that benefiting you?** Abnormal AI provides additional email security, automatically removes phishing emails, and increases productivity by sorting promotional emails. It has drastically reduced phishing emails, credential theft, and malicious messages, which previously bypassed our email security. ### 5. Smart Protection Against Phishing, Social Engineering, and AI-Generated Scams **Rating:** 5.0/5.0 stars **Reviewed by:** Jason J. | Infrastructure Systems Analyst Tier 2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Abnormal AI?** It focuses on how people communicate, not just what emails contain. Detects attacks such as Sophisticated phishing, Social engineering and AI-generated scams. **What do you dislike about Abnormal AI?** Reports missed phishing emails and false negatives. Some attacks only get caught after users report them, not proactively (real-world feedback). Generates false positives (blocks legit emails) such as Legitimate emails getting flagged or moved incorrectly and Important messages (like invoices) ending up in junk folders. **What problems is Abnormal AI solving and how is that benefiting you?** Most organizations treat Email security and/or Identity/security (logins, accounts) as separate systems. however Attackers can still exploit that gap when Compromise account then sends legitimate-looking emails then may request money/data. Abnormal helps combines identity, behavior and email context. it Looks at the full picture, not just the message. Abnormal AI Stops multi-step attacks that cross system boundaries. ### 6. AI-Powered Email Protection with Minimal False Positives & Effective AI-Driven Phishing Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Sayed M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Abnormal AI?** Abnormal Security stands out for its AI-powered detection of advanced phishing, business email compromise (BEC), and account takeover attacks. It provides highly accurate protection with minimal false positives, and it integrates smoothly with existing email platforms. **What do you dislike about Abnormal AI?** Nothing as of now to share related to abnormal security products **What problems is Abnormal AI solving and how is that benefiting you?** Abnormal Security helps stop phishing, business email compromise, and account takeover attacks before they ever reach users. This reduces security risk, cuts down on manual investigations, and improves overall efficiency in email security. ### 7. Streamlined Email Security, Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Jack W. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Abnormal AI?** I like that Abnormal AI makes my mailbox cleaner and provides peace of mind by monitoring our Office 365 accounts for account takeovers. The software effectively blocks unwanted email spam, stops inbound threats, and organizes greymail, which enhances our email safety and management. The portal is extremely easy to use, simplifying the administration of email significantly. Additionally, the initial setup was smooth and uncomplicated, as changing a few MX records and coordinating with the Abnormal team ensured everything was correctly set up. This ease of use is a significant improvement over our previous provider, Barracuda, whose interface was difficult to manage. Overall, these aspects make me highly satisfied with Abnormal AI. **What do you dislike about Abnormal AI?** I believe an enhancement to Abnormal AI would be monitoring outbound emails and providing alerts for potential issues. This additional feature could strengthen our overall email security by ensuring our communication is as secure as our inbox. **What problems is Abnormal AI solving and how is that benefiting you?** I use Abnormal AI to secure email and Office 365 accounts by blocking spam, stopping threats, and organizing greymail. It also watches for account takeovers, making my mailbox cleaner and offering peace of mind about account security. ### 8. Abnormal's AI Delivers Fast, Powerful Automated Investigations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Abnormal AI?** Abnormal has brought up considerable amount of AI in all of its products. This makes automated investigation extremely fast and powerful. **What do you dislike about Abnormal AI?** Some automated features in Abnormal security lead to a large number of false positives and that's what I dislike the most **What problems is Abnormal AI solving and how is that benefiting you?** Abnormal security has actually improved legitimate email communications and protection against impersonation has also become extremely powerful ### 9. Exceptional Email Threat Protection with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew E. | QLD BEC Chairperson, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Abnormal AI?** I like that Abnormal AI is simple and does exactly what it said it would do. I find the protection and the Admin tools valuable, as well as the ease of management. I also appreciate the feedback we can provide to users to improve their security knowledge. The initial setup was very simple. **What do you dislike about Abnormal AI?** I like everything. **What problems is Abnormal AI solving and how is that benefiting you?** Abnormal AI protects against email threats, stopping high-risk and sophisticated threats that traditional protection misses. ### 10. Fantastic Product, Extremely effective. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Senior Manager IT Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Abnormal AI?** I appreciate the accuracy and effectiveness of the solution. After it was set up and implemented, my team has needed to spend very little time managing or administering it. **What do you dislike about Abnormal AI?** Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when searching for something, the selected filters often don't persist between menus, which means I have to recreate the filter and search again. Other than that, the product is expensive, but you are paying for something that is quite advanced and arguably among the best in its field. **What problems is Abnormal AI solving and how is that benefiting you?** Abnormal AI is serving as mail protection from phishing attacks, filtering out spam messages and proactively moving promotional material to a dedicated folder. On top of that we're also investigating their posture management solution for Entra ID. - [View Abnormal AI pricing details and edition comparison](https://www.g2.com/products/abnormal-ai/reviews/abnormal-ai-review-13051062?section=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A58%3A17+-0500&secure%5Bsession_id%5D=c721b1f5-14df-4e2f-9afb-99ae0b57b372&secure%5Btoken%5D=49b1a29370004731c5c1697fca16ce4685bc5181d5770707dbf48d6bb8a4ed4f&format=llm_user) ## Abnormal AI Integrations - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Cortex](https://www.g2.com/products/cortex-automation-inc-cortex/reviews) - [CrowdStrike Falcon Cloud Security](https://www.g2.com/products/crowdstrike-falcon-cloud-security/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Cyera](https://www.g2.com/products/cyera/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Elastic](https://www.g2.com/products/elastic/reviews) - [Expel](https://www.g2.com/products/expel/reviews) - [Falcon Identity protection](https://www.g2.com/products/falcon-identity-protection/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Security Operations](https://www.g2.com/products/google-security-operations/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hunters SOC Platform](https://www.g2.com/products/hunters-soc-platform/reviews) - [IBM QRadar Suite](https://www.g2.com/products/ibm-qradar-suite/reviews) - [IBM Security QRadar Log Insights](https://www.g2.com/products/ibm-security-qradar-log-insights/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Netskope](https://www.g2.com/products/netskope-activity-feeds-for-microsoft-onedrive-netskope/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Rapid7 Managed Detection and Response Services](https://www.g2.com/products/rapid7-managed-detection-and-response-services/reviews) - [ReliaQuest GreyMatter](https://www.g2.com/products/reliaquest-greymatter/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Secureworks Taegis XDR](https://www.g2.com/products/secureworks-taegis-xdr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SlackNotify](https://www.g2.com/products/slacknotify/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Abnormal AI Features **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Administration** - Compliance - Intelligence Reporting - Email Clients - Role-Based Rules **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Detection** - Data Exfiltration Detection - Activity Monitoring - Real-Time Detection **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Protection** - Targeted Attack Prevention - Policy Enforcement - Spam Filtering **Agentic AI - Intelligent Email Protection** - Autonomous Task Execution - Adaptive Learning ## Top Abnormal AI Alternatives - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (589 reviews) - [Mimecast Advanced Email Security](https://www.g2.com/products/mimecast-advanced-email-security/reviews) - 4.4/5.0 (314 reviews) - [Darktrace / EMAIL](https://www.g2.com/products/darktrace-email/reviews) - 4.1/5.0 (31 reviews)