Zoey Reviews & Product Details

I really appreciate Zoey's fully native B2B functionality, which means I don't have to deal with patchwork apps, and it cuts down on compatibility issues, lag, and extra costs. I rely heavily on the unlimited customer-specific pricing tiers and restricted catalogs, which let me set up wholesale, trade, and VIP pricing quickly, without manual price lookups. The Quote-to-Cart automation is fantastic because it allows me to turn quotes into orders efficiently without dealing with back-and-forth emails. I love the 24/7 self-service B2B customer portal, streamlining reordering, PO management, and net-term billing, effectively reducing order time by over 50%. AR Automation in Zoey consolidates my accounts receivable, chasing payments automatically and saving me a lot of time. And there's no longer a need for separate invoicing tools or late-payment follow-ups. Overall, Zoey ensures I never deal with pricing errors thanks to having everything centralized, allowing a more seamless experience both for my team and customers. Review collected by and hosted on G2.com.

I don't like the slow load times. The portal and admin dashboard often lag with large catalogs (1k+ SKUs) or high B2B user traffic, creating downtime for both internal teams and buyers. Zoey’s initial setup lands in the middle of the ease spectrum. Review collected by and hosted on G2.com.

Customer portal, support team, and customizability on the backend. I appreciate the continued growth of the platform.

Customer support and ticketing have been great. As I've worked with other software support teams, the Zoey team stands out above most. Often able to help find a solution, rarely do I get a "hard no" without any guidance. My only gripe about the Zoey team is they don't sign the induvidual name of the person helping. I'd like to know who I'm speaking with, vs "Your Zoey Team" :) Review collected by and hosted on G2.com.

Web design is limited now. It's getting better. Implementation was challenging, but I also came on board after it had begun, so I missed many of the initial meetings. BUT in contrast to implementation with other software, Zoey is still at the top end. Review collected by and hosted on G2.com.

We are using Zoey to run our B to B business, www.iSweet.ca. It is Very User Friendly for Add new items, run promotion for certain time period. Customer loves it since everyone can see the status of order, invoice, track shipment and applied credit if any. Customer support is awesome when we have any questions. Normally tickets will be taking care within 1 hour. Zoey has been part of our daily business operation. We have been with other web hosting company, Zoey has help us to migrate and make the integration very smooth. Review collected by and hosted on G2.com.

We wish Zoey could allow us to "Scan UPC to Verify the pickers pick the right items since we carry over 1500 SKU in regular basis". Review collected by and hosted on G2.com.

How customizable everything is, especially Product Attributes. Further, the ease of editing designs of the user facing side is great. Review collected by and hosted on G2.com.

I can't think of anything other than possibly cost—but, this is a powerful platform with highly tailored solutions. Review collected by and hosted on G2.com.

We have been working with Zoey for many years now. As a company we love their platform and it is very inclusive of many features not provided by others. The platform goes far beyond just tracking orders and we use it for many other internal systems including quoting. The built-in quoting software is exceptional. Above and beyond all of this is the quality of support provided. Tech support is very quick to respond and help us through issues or changes that we want to implement. On several locations they have even made modifications to their platform so that they could include features that we needed. We certainly made the right choice when we picked this platform many years ago.

Thank You,

Joe Biondo

BEC Integrated Solutions, LLC Review collected by and hosted on G2.com.

I can't think of any downside to using the platform. There is more than enough when it comes to features and flexibility so I struggle to come up with any downside to using the Zoey platform. Review collected by and hosted on G2.com.

I love how clean and intuitive everything is for the user. Our customers have been able to log in and navigate the site with ease, and the final result looks beautiful.

What impressed me most about setting up with Zoey was working with Julie — her knowledge, clarity, and ability to guide us through the process made a huge difference. She translated complex information in a way that was easy to understand and kept things moving forward smoothly.

The B2B solution has been a great fit for us. While we’re still learning as we go, most things have been easy to figure out from here. Review collected by and hosted on G2.com.

I can already tell that a forecasting feature to help order inventory would be essential. If we could have that, it would be perfect. Review collected by and hosted on G2.com.

We've had a great experience with hosting our website on Zoey. The website was user friendly and great to customize and set up. The support team is also helpful if we have any issues. Setting up the integration took time but was easy to do. Review collected by and hosted on G2.com.

Occasionally there is something that the "cookie cutter" type site doesn't allow us to customize but that is very rare! We can pretty much customize anything we need to. Review collected by and hosted on G2.com.

How much it streamlines our wholesale ordering Review collected by and hosted on G2.com.

It took a long time to onboard due to custom bundles we allow our wholesalers to buy, but Zoey came up with workarounds Review collected by and hosted on G2.com.

highly customizable software with variable number of customers and need of the client. Review collected by and hosted on G2.com.

comparatively costly than their rivals with lesser support for third party softwares. Review collected by and hosted on G2.com.

Intuitive and functional interface, with clear documentation.

Very responsive and friendly customer support via tickets.

Easy to create customer-specific pricing.

Visual site builder with flexible themes. Review collected by and hosted on G2.com.

Smaller app ecosystem compared to other platforms. Review collected by and hosted on G2.com.