# Startly Reviews **Vendor:** Startly Labs **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 3.9/5.0 **Total Reviews:** 6 ## About Startly Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing. ## Startly Pros & Cons **What users like:** - Users find Startly's interface to be **very easy to use** , greatly enhancing their project management experience. (3 reviews) - Users appreciate the **AI integration** in Startly, making candidate selection easier and more efficient. (1 reviews) - Users value the **automation features** of Smartly, simplifying candidate selection and enhancing recruitment efficiency. (1 reviews) - Users appreciate the **real-time budget management** capabilities of Startly, enhancing project cost estimation and tracking. (1 reviews) - Users appreciate the **excellent customer support** from Startly, enhancing their experience with the platform. (1 reviews) - Efficiency (1 reviews) - Users love the **all-in-one service management** of Startly, streamlining project and expense tracking effortlessly. (1 reviews) - Management (1 reviews) - Monitoring (1 reviews) - Users appreciate Startly for its **advanced project management capabilities** , streamlining service delivery and real-time information access. (1 reviews) **What users dislike:** - Users notice a lack of **efficient UI and slow performance** in Startly's mobile app, suggesting room for improvement. (1 reviews) - Users find Startly **more expensive than other tools** , lacking value for the cost compared to alternatives. (1 reviews) - Users find the **pricing issues** of Startly to be higher compared to other tools available in the market. (1 reviews) - Users find the **slow performance** of Startly's mobile app impacts efficiency and overall user experience. (1 reviews) ## Startly Reviews ### 1. Make HR Work Smart and faster by AI **Rating:** 4.5/5.0 stars **Reviewed by:** Amit V. | Hr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Startly?** Smartly is one of the best tool we use since a year. more then 50+ condidate we hire in a year but for that we got 500+ resume. so we use smartly AI features to find out best condidate from it. use of smartly is very easy and aslo they provide good customer suppoert directly online. **What do you dislike about Startly?** till not i didn't found anything. but yes price compare to other tool is hire. **What problems is Startly solving and how is that benefiting you?** Using startly AI features we found out one of the best resume from bunch. save time directly and give us summary as well provide audio which makes it next level. ### 2. Enhanced co-ordination within my team **Rating:** 4.5/5.0 stars **Reviewed by:** Ruhan B. | Senior Portfolio Manager, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Startly?** Startly groups all my service delivery requirements in one place. Just imagine having project management, expenses management, and ticketing system at anybody’s fingers tips. **What do you dislike about Startly?** The reporting features are well, not very up to par, let me put it that way. Exploring phases of a specific project or digging deeper into individual contributions of one of the team members is not very handy. **What problems is Startly solving and how is that benefiting you?** Without a doubt, Startly has been nothing short for managing our service delivery operation. This has improved on tracking of projects, expenses and tickets as they are now managed in the centralized platform. ### 3. Product does what is advertised. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Startly?** Tracking timesheets and expenses in very easy. **What do you dislike about Startly?** I received pop-up errors often and have to log out and back in. **What problems is Startly solving and how is that benefiting you?** I am not a current user so I'm not sure what issues they are currently solving. ### 4. Project management on point. **Rating:** 4.0/5.0 stars **Reviewed by:** Ram K. | Blockchain Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Startly?** Startly gives the project management on another level. Managing of on-going projects,new projects their cost estimation,startly gives all this information on real-time basis. **What do you dislike about Startly?** Most probably no dislike as per me and my project manager till now. Of any i will update the flow here. **Recommendations to others considering Startly:** Use startly **What problems is Startly solving and how is that benefiting you?** Startly solves the problem of project management assigning project to team as well as client can see the progress on real-time basis and many more advantages. ### 5. A great app to manage your business expenses easily **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Startly?** I liked that I was able to streamline the expenses of my business in a very easy manner. The employees are also very happy as they are getting their reimbursements on time. Their mobile app is also good **What do you dislike about Startly?** There is scope of improvement in their mobile app. The UI is not very efficient. The features are making the app a bit slow to use. In spite of these , it makes a decent use case for your buck **What problems is Startly solving and how is that benefiting you?** Expense management and tracking, Time Management ### 6. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Startly?** All my problems solved at one place. All details one needs about a project in one place **What do you dislike about Startly?** The pricing could be more dynamic to suit smaller organizations **What problems is Startly solving and how is that benefiting you?** Keeping all project related information at one place ## Startly Discussions - [What is Startly used for?](https://www.g2.com/discussions/what-is-startly-used-for) - [View Startly pricing details and edition comparison](https://www.g2.com/products/startly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+08%3A30%3A48+-0500&secure%5Bsession_id%5D=2ef9e09e-d0bc-4f5f-9748-f1c30209a6f7&secure%5Btoken%5D=904bfb529085cd9643302338df83596af2902b5b81276f926af1ca1ffa35201b&format=llm_user) ## Startly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Administration** - Change Management - Asset Management - Reports & Analytics **Planning** - Resource Definiton - Capacity - Scheduling **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Optimization** - Performance - Forecasting - Corrections **Bug Monitoring** - Analytics - Bug History - Data Retention **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Startly Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,726 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (769 reviews)