# ServiceWorks Reviews **Vendor:** ServiceWorks **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 22 ## About ServiceWorks ServiceWorks is a end to end cloud based one stop solution for Field Service Management. No matter what service you provide we have a solution for you. We offer end to end business solutions for managing service operations. 1. Quick Simple Setup 2. Lowest Processing Fee 3. Smart Reporting 4. No Hardware Required 5. Offline Mobile App Look at the complete feature list here. https://service.works/Features.html ## ServiceWorks Reviews ### 1. Makes simple tasks complicated **Rating:** 0.5/5.0 stars **Reviewed by:** Dave S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about ServiceWorks?** The inventory portion of the program worked well when it actually linked up properly. **What do you dislike about ServiceWorks?** This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity… **What problems is ServiceWorks solving and how is that benefiting you?** It honestly caused more problems than it solved. ### 2. ServiceWorks helped me scale my business **Rating:** 5.0/5.0 stars **Reviewed by:** Waneva F. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about ServiceWorks?** The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time. **What do you dislike about ServiceWorks?** The calendar in mobile app will be useful **What problems is ServiceWorks solving and how is that benefiting you?** ServiceWorks has made my time management very efficient. I can schedule with ease and save time by sending automated appointment reminders to my customers. I was able to scale up my business with ServiceWorks. ### 3. Everything is in development, nothing ever gets fixed **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about ServiceWorks?** I like the fact that the system will send a text message and robo call to the customer letting them know the tech is on the way. **What do you dislike about ServiceWorks?** The system has bugs. They are working on them I am told. Most issues we reported they claim are being worked on. We have reported issues and it takes months if not years to get fixed **Recommendations to others considering ServiceWorks:** There should be a log of all issues reported and when the issue was fixed. Customer service never knows when one complaint is logged. Customer service has been outsourced to India with persons who have no comprehension of the English language. The tech support is always claiming they are working on the bugs but they never actually get worked on. I would recommend finding another program to use in your business. **What problems is ServiceWorks solving and how is that benefiting you?** We are trying to have updated in the field instructions, a tech can go out on a call without having to come back to the office. However neither the electronic system nor the paper system can be trusted, it is always making mistakes. **Official Response from Suparba Panda:** > 1. We don't know who you are but Based on your response it sounds like you have been using the system for years, as you have waited the bugs to be fixed for years. So thank you for being our loyal customer. 2. We do have a log of issues and our customers can raise issues directly onto the portal. If G2 let me know who you were I could have send you personal link. 3. You are suggesting companies to use other program, but you used the program for an year. Why? If it was not good why did you stick with it so long? We don't even have a contract in place that binds you to this software. You are free to leave when the product doesn't meet your need. 4. All our customer service reps are in St Louis, MO, USA. And none in India or anywhere. So I am not sure if you are even a real customer of ServiceWorks or are paid by G2 to post fake reviews. ### 4. SOFTWARE WITH LOTS OF OPTIONS AND POSSIBLITIES **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about ServiceWorks?** We love that the dispatches get sent directly to our techs in the field, they can make purchase orders in the field, customers are emailed instantly their invoice or estimate and that we can see when jobs are complete. Billing would not be the same without the techs being able to upload documents and pictures that we can see instantly and notify property management of an issue. Customer sevice is AWESOME and they are very responsive and professional. **What do you dislike about ServiceWorks?** There is still some bugs and kinks that need to be worked out, but the software has come a long way since we started and customer service has always been top notch. **Recommendations to others considering ServiceWorks:** Great all in one solution and keeps getting better. **What problems is ServiceWorks solving and how is that benefiting you?** Solving the issue with missing paperwork prior. Paperwork is missing, its not a big issue any longer if techs fill out the online right and save. We dont lose info and part ordering. That is our biggest and number 1 concern. Accurate and fully functioning and organized service tickets and dispatching. ### 5. The best customer service and more powerful software then you've ever dreamed of. **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2020 **What do you like best about ServiceWorks?** This is the first software I've reviewed, and I have tried about 20 out over the past year as I've searched for a more affordable and more powerful option. The customer service you'll receive with service works is unbelievable (shout out to Pooja!). It is a MASSIVE pain to transfer your company's ENTIRE operation over to new software and they held my hand throughout it all. I felt very uneasy about moving everything, the schedule, client info and all their custom notes, and the payment system plus more. They made it happen and were so very approachable, always available, and extremely understanding. I used House Call Pro for a year and enjoyed it but our company outgrew it - I needed more, such as tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE. I also wanted to be able to customize what the email and text reminders said, and service works is such a powerful software you can do this in one million ways. Service works made sure they understood everything I wanted their software to do and would make it happen. Also, service works cost less than anything else we found such as Zenmaids, HouseCall Pro, Jobber, or anything else that we tried (about 20 different software trials over one year). **What do you dislike about ServiceWorks?** The driving van icon and colour when you log in - needs an update :) **Recommendations to others considering ServiceWorks:** Switching to new software is painful, no matter what the software is. Get through it and it will be worth it. **What problems is ServiceWorks solving and how is that benefiting you?** Tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE. Customizable text or email notifications for any step of your booking service. Accounting - I haven't' learned how to use this yet but just from checking it out I'm excited to have everything in one place. I haven't' started using the AI optimizing feature yet but I know it will rock our socks once we do. We pay a lot to have the staff drive and this will make our days more efficient and cost-effective. ### 6. Great Business Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Ann I. | Co-Owner, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2019 **What do you like best about ServiceWorks?** How friendly and helpful the staff is to work with you! All the services and resources available are way more compared to almost to all other maid and commercial cleaning company softwares available online. The price is reasonable compares to 90% of other directly specific for maid business softwares. The staff is always willing to help and eager and very dependable and reliable and honest. **What do you dislike about ServiceWorks?** The process of doing some tasks and setting things up is confusing and lengthy. I have a hard time figuring out how to add new appointments into the calendar, how to send information to the clients. I am unsure how to set up the templates for texting and emailing clients. **Recommendations to others considering ServiceWorks:** If you want to be able to keep your business more organized and want all the benefits and helpful resources and staff for your business I would consider getting ServiceWorks! There are tons of things you can do with this software and if you want to grow your business, have more time during the week, gain knowledge, become more of a business owner, get ServiceWorks. its affordable, helpful, and great! **What problems is ServiceWorks solving and how is that benefiting you?** I am noticing less time being spent on tasks taking up precious time I can use toward growing my business! I realized that Service Works can really completely change my business growth positively once I learn all of the features and services provided for me to use for my company. ### 7. A good work in Progress **Rating:** 3.5/5.0 stars **Reviewed by:** Eric O. | Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2019 **What do you like best about ServiceWorks?** I love the online adaptability. We switched to minimize the amount of paper were using, unfortunately the system is not stable enough for us to do that yet but the Service Works staff seems to really care about making a good product. I love being able to check routes from anywhere I am at. **What do you dislike about ServiceWorks?** The POS and the invoicing for sales still has a LONG way to go to be very usable. A lot of the features still need a lot of work to act properly. Just to name a few; Maping of route, estimates, invoicing, inventory management, Reports ( most of the reports are buggy), My old switflink database is not able to be transferred over. As a service director who runs calls I would like to be able to check history of other technicians while in the Tech interface. Better framing in a 10" iPad. The adaptability to change the Notification Robo Call and text to the Office Phone number. better interface with the warranty companies to allow for me to submit using service works. **Recommendations to others considering ServiceWorks:** The software has some bugs, but it is mostly intuitive to use. With the development team in place I believe that it will be VERY good product soon. They seem to be responsive to problems and are wonderful to work with. **What problems is ServiceWorks solving and how is that benefiting you?** Service works does great while you have a cell phone signal or good WIFI. Without those it is almost useless. Fortunately we are in Urban Colorado and have those most of the time. Being able to check routes and reorganize without being in the office has been a powerful tool. Notifications to customers has been great. ### 8. Good service software for service companies **Rating:** 2.5/5.0 stars **Reviewed by:** Michael S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about ServiceWorks?** We have been using service works over a year now. It has come a long way, still have a long way to go. App is not worth using, we have to use the website which relies on internet. The big down fall is no internet, no work! Updates are done often, thats helps get rid of some kinks. Live parts orders are limited to only one vender, so we have to order parts independently from Service Works, kinda defeats things. **What do you dislike about ServiceWorks?** Live parts orders are limited to only one vender, so we have to order parts independently from Service Works, kinda defeats things. **Recommendations to others considering ServiceWorks:** patience **What problems is ServiceWorks solving and how is that benefiting you?** A few . tracking of work orders. ### 9. Excellent Customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about ServiceWorks?** Service works has streamlined work order dispatch to our technicians and has eliminated the masses of paper documents that tended to get damaged or lost.. **What do you dislike about ServiceWorks?** No live link to Quickbooks to update quickbooks data **Recommendations to others considering ServiceWorks:** Service works has worked with our company to implement many changes to customize to meet our requests. Support has always been accessible and quick to respond to any inquiries. **What problems is ServiceWorks solving and how is that benefiting you?** Streamlined dispatching work orders to techs and saved lots of paper and printing of documents. ### 10. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about ServiceWorks?** I love the customer service that is offered. When ever we need help with any glitches the customer service that is provided always makes the problems less stressful. **What do you dislike about ServiceWorks?** There are a few glitches every so often but like i said before the customer service is always on top of things. **Recommendations to others considering ServiceWorks:** You cant go wrong with their customer service. It's truly amazing. They're helpful and are there to work with us till the problems resolved. **What problems is ServiceWorks solving and how is that benefiting you?** We are now able to send text messages to our clients. The techs are also able to see their schedules accurately. ### 11. Overall easy to use and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about ServiceWorks?** The overall layout and user interface is easy to use and really efficient! Everything is laid out where it needs to be and it's easy to find what you need quickly (Maps, scheduling, inventory, etc). Having all the customer information and related jobs in one page is very convenient and allows for a more productive workflow. **What do you dislike about ServiceWorks?** Sometimes website is slow and takes awhile to load. Otherwise, it is fine. **What problems is ServiceWorks solving and how is that benefiting you?** Having all related information in one place allows our employees to be more efficient and have less mix ups or miscommunications between other employees and clients. ### 12. Will be great once the kinks are worked out **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about ServiceWorks?** Ease of use. I really like how easy it is to navigate and get to all of the information. **What do you dislike about ServiceWorks?** Unfortunately we have multiple states and area codes with different tax rates and when we tried to use this system it totally messed up all of our taxes and it took us going through everything by hand to correct this problem. Once this is cleared up we would love to go back to using this system, but until then we will continue to use the old system. **What problems is ServiceWorks solving and how is that benefiting you?** I can not answer this since I am not currently using it. ### 13. Ok but not best **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew B. | Service Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about ServiceWorks?** Better then Swiftlink on some things like being able to schedule calls **What do you dislike about ServiceWorks?** Worse then Swiftlink on others cause its harder to finalize calls **Recommendations to others considering ServiceWorks:** Needs some more work on it **What problems is ServiceWorks solving and how is that benefiting you?** Easier to organize calls, but harder to close calls ### 14. When I figure it out it will be great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about ServiceWorks?** cloud based, Techs can start there day from there home **What do you dislike about ServiceWorks?** Trying to figure out how to use it to its full potential **What problems is ServiceWorks solving and how is that benefiting you?** getting to know how to arrive on a call and completing calls ### 15. Honest & Fair Appliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about ServiceWorks?** Having everything we need in one spot. We can schedule our customers, manage our inventory, and it has good reports to review. **What do you dislike about ServiceWorks?** Too often, features do not function like they are supposed to. Integration of old history from SwiftLink is a must! **Recommendations to others considering ServiceWorks:** Make sure your customer history would convert to ServiceWorks **What problems is ServiceWorks solving and how is that benefiting you?** Better inventory management and history ### 16. getting better **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about ServiceWorks?** the schedule, and service bench and power activation. service techs having tablets, but a lot of no service area in our area **What do you dislike about ServiceWorks?** inventory of parts , the location we set up do not come up automatically when receiving part making it easy to put it in another location , with caps and lower case too **Recommendations to others considering ServiceWorks:** give it a try **What problems is ServiceWorks solving and how is that benefiting you?** scheduling dispatches , texting to customer ### 17. switching soon from swift link to service.works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about ServiceWorks?** all your files a stored in the cloud , I recently lost the hard drive on my computer and hadn't backed up swift link for awhile , I lost a lot of files , Had I been using service.works all my customer data will still be their !!!! **What do you dislike about ServiceWorks?** To me I am so used to swift link I am having some trouble entering appliance abbreviations . I have also been having trouble learning how to close out a service ticket **What problems is ServiceWorks solving and how is that benefiting you?** I have not used it enough to know ### 18. It Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about ServiceWorks?** I like that it is browser based to use on the road. The layout is simple to understand. The features are rich **What do you dislike about ServiceWorks?** Some of the clickable buttons, such as "+ new .." are too small and in an awkward place for beginners to recognize **Recommendations to others considering ServiceWorks:** You have nothing to lose, try it **What problems is ServiceWorks solving and how is that benefiting you?** Escaping old fashioned service technology. Speeding up just about every process. ### 19. ok **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about ServiceWorks?** it is a system that offers everything we needed **What do you dislike about ServiceWorks?** we could not ever get in touch with the guy who was supposed to be explaining and helping us set up the system **What problems is ServiceWorks solving and how is that benefiting you?** none, we could not get help to set up properly for what we needed so we had to seize using it ### 20. I use service works with our appliance repair company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about ServiceWorks?** The ability to track everything in one place accounting invoicing technicians jobs mapping **What do you dislike about ServiceWorks?** There is not a field to input property managers work order numbers **Recommendations to others considering ServiceWorks:** use the chat it helps **What problems is ServiceWorks solving and how is that benefiting you?** Solving logistical problems with serviceworks is easy with their real-time feature ### 21. Good bang-for-the-buck system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about ServiceWorks?** Pricing. I've checked a lot of others and this is by far the best price. **What do you dislike about ServiceWorks?** Many options that aren't user friendly and there are glitches that they need to hash out. **What problems is ServiceWorks solving and how is that benefiting you?** Invoicing, scheduling, reminders, convenience of use ### 22. Service Works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about ServiceWorks?** Scheduling calendar is very user friendly **What do you dislike about ServiceWorks?** Point of sale for over the counter parts sales is not as good as some other solutions. **What problems is ServiceWorks solving and how is that benefiting you?** This has helped us move away from paper copies in the office ## ServiceWorks Discussions - [When will we start hearing the truth about when things will be fixed?](https://www.g2.com/discussions/when-will-we-start-hearing-the-truth-about-when-things-will-be-fixed) - 2 comments, 1 upvote - [Have you worked out the multi state tax rate issues yet?](https://www.g2.com/discussions/16247-have-you-worked-out-the-multi-state-tax-rate-issues-yet) - 1 comment, 1 upvote - [Can I cancel my plan?](https://www.g2.com/discussions/can-i-cancel-my-plan) - 2 comments, 1 upvote - [How does the billing cycle work?](https://www.g2.com/discussions/how-does-the-billing-cycle-work) - 2 comments, 1 upvote - [Can I upgrade my plan?](https://www.g2.com/discussions/can-i-upgrade-my-plan) - 1 comment, 1 upvote - [View ServiceWorks pricing details and edition comparison](https://www.g2.com/products/serviceworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+15%3A37%3A32+-0500&secure%5Bsession_id%5D=6e2f36f7-8dc8-4a38-82a5-9270d5097af6&secure%5Btoken%5D=fe15779da18a05e73ea1188ad5b2409f06b10b5cba41ffc42beea649db3c097b&format=llm_user) ## ServiceWorks Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceWorks Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (972 reviews)