# Scaleway Reviews **Vendor:** Scaleway **Category:** [Infrastructure as a Service (IaaS) Software](https://www.g2.com/categories/infrastructure-as-a-service-iaas) **Average Rating:** 4.1/5.0 **Total Reviews:** 20 ## About Scaleway The cloud of choice. Build, deploy and scale applications on Europe's most complete cloud ecosystem. From Serverless architecture to Elastic Metal and everything in between. ## Scaleway Pros & Cons **What users like:** - Users praise Scaleway for its **affordable pricing** , offering great value for computation power and a clean dashboard. (1 reviews) - Users appreciate the **great price-to-computation-power ratio** of Scaleway, highlighting its excellent cost efficiency. (1 reviews) - Users appreciate the **clean and efficient dashboards** of Scaleway, enhancing their overall experience with the platform. (1 reviews) - Users appreciate the **great price-to-computation-power ratio** of Scaleway, highlighting performance and usability benefits. (1 reviews) - Users appreciate the **clean dashboard and reliable server performance** of Scaleway, valuing its cost-effectiveness. (1 reviews) - Speed Performance (1 reviews) - Stability (1 reviews) - User-Friendly (1 reviews) - User Interface (1 reviews) - Value for Money (1 reviews) **What users dislike:** - Users report experiencing **billing issues** and poor customer support, leading to frustration and consideration of migration. (2 reviews) - Users report **payment issues** with Scaleway, including predatory billing and unresponsive customer support that frustrates their experience. (2 reviews) - Users are frustrated by **poor customer support** and unresolved issues, damaging trust and satisfaction with Scaleway. (1 reviews) - Users express frustration over **hidden costs** associated with Scaleway, particularly regarding inadequate customer support despite extra payments. (1 reviews) - Users criticize Scaleway for **predatory and false billing practices** that lead to unexpected charges and frustrations. (1 reviews) - Users report severe **integration issues** with Scaleway's support, leading to frustration and unmet expectations. (1 reviews) - Users express frustration with **poor customer support** , citing unresponsive service and unresolved migration issues. (1 reviews) - Poor Communication (1 reviews) - Poor Customer Support (1 reviews) - Poor Support (1 reviews) ## Scaleway Reviews ### 1. Competitive Pricing and Fast, Responsive Support from Scaleway **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Scaleway?** What I like best about Scaleway is their competitive pricing and their very fast, responsive support team. **What do you dislike about Scaleway?** Sometimes resources become unreachable due to underlying hardware failures. I’ve experienced this twice where a server became unavailable. **What problems is Scaleway solving and how is that benefiting you?** Scaleway provides reliable and affordable cloud infrastructure, which allows me to deploy and manage services without high costs. This helps me run projects efficiently while staying within budget. ### 2. The worst customer support ever **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Scaleway?** Their dashboard is quite nice and clean; the servers work (most of the time), and the price-to-computation-power ratio is great. **What do you dislike about Scaleway?** I have never experienced worse customer support in my life. The server went off, I contacted support, and even paid for the extra support plan. They didn't respond within the guaranteed response time because the ticket was created before the payment. But they didn't respond within the guaranteed time, even for tickets created after I purchased the plan. They were not listening to me, still asking if I wanted to replace the server (I needed to tell them NO five times), and they refused to acknowledge their mistake. In the end, the support didn't help me with anything; they did basically nothing to fix the situation, they just took my money and happily breached their SLA. I'm really considering whether we should stay with Scaleway or migrate away. **What problems is Scaleway solving and how is that benefiting you?** Scaleway runs our infrastructure, and we have several bare-metal servers there on which we run our services. Compared to EC2 instances, the price is much lower, even though we need to maintain the servers on our own. ### 3. Scaleway Scam and Predatory Pricing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Scaleway?** It's a scam, and they have a predatory pricing model, they won't let you shutdown or remove any of your existing services and will keep billing you, even at the account owner's request, scaleway doesn't stop services and will keep billing you, even if you don't want any of their services, and then threaten you with legal notices of unpaid bills for services that they won't let you shutdown **What do you dislike about Scaleway?** Predatory billing practices and false billing **What problems is Scaleway solving and how is that benefiting you?** Horrible service and predatory billing practices ### 4. Amazing Cloud Service Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Diwakar S. | Lead Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2024 **What do you like best about Scaleway?** Simple yet effective Cloud service provider. **What do you dislike about Scaleway?** Object storage is slow at times. Documentations could have been better. **What problems is Scaleway solving and how is that benefiting you?** Structured IaaS. Faster resonsiveness. More reliable. Instances with more computational power at less price. ### 5. The services offered are very interesting. The support is always responsive and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Matheo C. | Technicien systèmes et réseaux, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Scaleway?** I like above all the responsiveness of the support, which is essential when offering this kind of service. In addition, the management console is straightforward to use and all tools are easy to deploy. **What do you dislike about Scaleway?** There's nothing I honestly don't like. Everything is explained clearly and there is no low blow in billing. **What problems is Scaleway solving and how is that benefiting you?** Being French, I like it when my data is hosted in my country. The different datacenters that Scaleway offers were able to satisfy my request. In addition, the prices are reasonable, which is a plus. ### 6. An Amazing french cloud provider **Rating:** 5.0/5.0 stars **Reviewed by:** Thibault C. | DevSecOps, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Scaleway?** - Simple and crystal clear web console (and Magic Link !) - Free control plane on Kubernetes product (Kapsule) - Terraform support - Helpful support, availability of staff and community via Slack - Regular new products (and betas) - Sustainable data centers - Some low-cost options for developers - Managed database and Redis **What do you dislike about Scaleway?** - s3 (Object storage) and Docker Image management are sometimes under heavy load - serverless services are not always working properly - missing private subnets for Kubernetes nodes **What problems is Scaleway solving and how is that benefiting you?** An excellent European provider with corrects prices and an incredible community on slack. Managed services are enough to 90% of my needs and Kapsule (Kubernetes) is a terrific product. They also open the track to multi-cloud with an multi-cloud offer on their managed Load Balancer ### 7. Scaleway, the simplest and most stable cloud solution **Rating:** 4.5/5.0 stars **Reviewed by:** Gatien S. | CEO, Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Scaleway?** We manage several cloud architectures via several providers. Scaleway is our preferred provider, the rates are correct, the availability is exemplary and the management back-office is very easy to use. We recommend Scaleway for the implementation of Cloud architectures. **What do you dislike about Scaleway?** We observed some bugs when using the back office, but nothing significant. Another disadvantage is that upgrading a Compute Instance machine is not very easy compared to other cloud providers. **What problems is Scaleway solving and how is that benefiting you?** To have a reliable Cloud provider based in France to meet the data storage requirements of our customers, all at an affordable price. The availability of tools meets our customers' needs. ### 8. Perfect service and very customer friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver H. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Scaleway?** I needed a macOS desktop system. Scaleways provided it perfectly smooth, with extremely user/customer friendly conditions despite Apple's complex constraints on its products. **What do you dislike about Scaleway?** A minor part, with no effect on the overall top experience, is the somehow complex user interface of the web page/dashboard of Scaleways. The user interface could be improved to give a better service overview. **What problems is Scaleway solving and how is that benefiting you?** For me, it was the need for timely short access to a macOS desktop system. The quick service shouldn't be expensive, and Scaleways provides an immensely customer-friendly condition where only the real usage time is charged. ### 9. Scaleway C14 Cold Storage **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed F. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Scaleway?** 1} It is cost-effective. 2} It provides free archive and restore capabilities. 3} It is compatible with S3 tools and come with an unlimited data storage capacity that is the same as the object storage. 4} It is best to store large media files that are not accessed frequently. 5} It is also a great place to store data that needs to be retained by law enforcement to comply with regulatory requirements such as GDPR. **What do you dislike about Scaleway?** 1} You have to change the files' Storage Class from Glacier to Standard, before you can get the files. 2} Sometimes A lot of files fail to restore. 3} There is no proper customer support. **What problems is Scaleway solving and how is that benefiting you?** It is helping me to upload my business documentations, photos, videos, and all types of personal informations. I can store a large media files that are not accessed frequently. ### 10. The Alternative Cloud Provider **Rating:** 3.5/5.0 stars **Reviewed by:** Tristan G. | Security consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Scaleway?** Scaleway is a alternative cloud provider to the obvious ones. **What do you dislike about Scaleway?** Does not integrate well with most tool which need to integrate with a cloud provider **What problems is Scaleway solving and how is that benefiting you?** Scaleway is our cloud provider ### 11. Hosting that just works **Rating:** 5.0/5.0 stars **Reviewed by:** Laus B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Scaleway?** It's all European. You get what you need in a simple but efficient manner. You don't need to go through weird setups with all kinds of options you don't need, but the options you need are there. **What do you dislike about Scaleway?** There are a few more exotic features that I have missed, but they are being implemented piece by piece. **What problems is Scaleway solving and how is that benefiting you?** Hosting our server infrastructure. ### 12. Excellent European Cloud Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Scaleway?** Good IaaS Services Pricing is fair and balanced Full European Cloud Provider Simple UI Good integration into Standard Tools No Vendor-lockin A lot new products in a short time **What do you dislike about Scaleway?** Some bugs in the console sometimes Object Storage is sometimes slow Standard Security features where developed quite late Support could be better **What problems is Scaleway solving and how is that benefiting you?** Full European Cloud Provider No hassle with GDPR Good and structered IaaS offer Balanced prices for resources Perfect Kubernetes Kosmos Multicloud offer ### 13. Saved a lot of money moving from AWS S3 to Scaleway S3 without changing the code **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Scaleway?** The interface is more straightforward than AWS, OVH and others, yet it has all the basic things I needed. Running a Docker container is also very cheap. **What do you dislike about Scaleway?** Many features still under development, same for the documentation **What problems is Scaleway solving and how is that benefiting you?** I use a S3 instance for my media, and also deploy many Docker containers for smaller tasks ### 14. Scaleway has great services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Scaleway?** The interface that control scaleway and the unmetered bandwidth. **What do you dislike about Scaleway?** Cannot search on their control panel. Nothing else **What problems is Scaleway solving and how is that benefiting you?** Scaleway solved our high bandwidth price issue with other ISP and gave us great value to run our business. ### 15. Scaleway offers an affordable solution in the european market **Rating:** 2.5/5.0 stars **Reviewed by:** Warren C. | IT Support & Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Scaleway?** The vast selection offering for cloud and Virtual machine solutions allows you to scale up and down with ease, low latency and fast connectivity from their European data centers, and the ability to load balance between data centers **What do you dislike about Scaleway?** The recent hike in pricing on their VPS platform with the removal of the monthly price cap (this is removing the ease of mind of non-standard billing at the end of the month) and that their dedicated platform was transferred over to their sister company, sometimes slow/useless support **Recommendations to others considering Scaleway:** Pay attention to your billing. It is easy to leave something on idle and run up the bill even if it was a temporary add-on; ensure you follow proper procedure as graceful shutdowns prior to deleting and terminating services as not to be billed for them in an idle state, ensure you have 3rd party backups (general rule), and do your due diligence as you would do with anyone. **What problems is Scaleway solving and how is that benefiting you?** faster response times, more reliable uptime, ease of use if you are already familiar with their back-end platform, community documentation is available on the web, but local documentation needs improvement ### 16. Bullet-proof performance, easy to configure and reliable instances. **Rating:** 5.0/5.0 stars **Reviewed by:** Yann S. | Développeur web full-stack, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Scaleway?** Easy install, easy configuration + netw. **What do you dislike about Scaleway?** Custom tunnel is the only choice for private network with Dedibox Instances. **What problems is Scaleway solving and how is that benefiting you?** Ultra quick deployment for short game tournaments running into Docker containers. ### 17. A smart cloud at a fair price **Rating:** 4.0/5.0 stars **Reviewed by:** Hugo M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Scaleway?** Scaleway is a provider of servers in the cloud with a variety of impressive options, and their prices are in my opinion the best in the market. * The services are billed in hours, which allows you to experience the platform at a reduced cost, as they only charge for the services used. * Does not have Setup Fees or Termination Fees. * They have cloud servers with ARM processors of 32 and 64 bits, with Intel 64 bits (both Atom and Xeon D), with capacities from 1 core to 64 cores for ARMv8 and 12 cores for Xeon D. * They feature a variety of disk images with most of the most popular Linux flavors. * All servers have SSDs, which can be increased in steps of 50GB. * Support for IPv6 on all cloud servers. * Backup option and snapshots * Bandwidth from 100Mbit up to 5Gbits. * A management console recently renewed, with outstanding ease of use. * Its services can also be managed via API, which allows extreme automation. * The services provided tends to be quite stable. **What do you dislike about Scaleway?** Apparently the Scaleway prices are very competitive because they separated the support level of the services provided, that is, if you want better support you must pay for it, however this does not mean that you do not have support from them, there is a plan BASIC support that is free, but your answer leaves much to be desired if the servers you manage are of critical availability. * Being in the BASIC support plan may be inappropriate depending on the service availability you require. * The support service only works during office hours (time zone of France) * There is a strange limit to connect up to 15 storages of up to 150GB (each) to the cloud servers. * There is no possibility to upload a disk image with a Linux flavor different from what was supplied. **Recommendations to others considering Scaleway:** If you are considering using the cloud services of Scaleway, I advise you to make an inventory of software requirements (flavors and versions of Linux, applications, services, control panels), hardware (type and amount of CPUs, amount of memory), and storage. After having that inventory, use this to take the best selection of services, among the variety of Scaleway options, you should take into account especially the way in which storage is supplied to the cloud servers, maybe you should rely on file systems like Btrfs or similar. An immediate benefit of Scaleway is that it charges in hours, so you can set up a lab, or a trial deployment that can test a couple of days without hiring the service for a month. There are limits in the services that you can hire and use, take into account this, those limits can be extended by paying higher support plans, which also gives a faster and closer attention, of course you must add and take into account this cost when Calculate your TCO budget. **What problems is Scaleway solving and how is that benefiting you?** Scaleway represented a possibility to deploy an infrastructure in the cloud, quickly, versatile, fairly stable, sufficiently secure, at a very competitive cost. Although we feel that your support is not the fastest on some occasions, and we have detected that very occasionally problems occur in the deployment of some of their technologies, adding the pros and cons, we decided to count them as a provider of cloud services. We currently use your services for more than 66% of our entire operation, and we do not take it 100% because of a security policy that mandates not having all services with a single provider. ### 18. cheap servers for high performance **Rating:** 4.5/5.0 stars **Reviewed by:** Segey L. | Blogger, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2019 **What do you like best about Scaleway?** Very competitive prices for high CPU load servers (they call it "Baremetal" instances). A modern and simple interface is very nice for an eye. **What do you dislike about Scaleway?** Not many regions (currently only 2 and both in Europe). Of course, it would be cool to add features as some of its competitors have: load balancers, even more, OS, but for me, it is not that critical. **Recommendations to others considering Scaleway:** If you are ok with available regions, this company can be a good option for you. **What problems is Scaleway solving and how is that benefiting you?** Getting instances with a lot of computational power without overpaying for unneeded stuff (like disk space etc.). ### 19. A dedicated server does not have to be expensive :) **Rating:** 4.5/5.0 stars **Reviewed by:** Krzysztof N. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Scaleway?** Cheap dedicated server with good specs. Predictable and constant performances without noisy neighbours. **What do you dislike about Scaleway?** They have no redundancy, no RAID my data could fail anytime. **Recommendations to others considering Scaleway:** If you looking for inexpensive dedicated server You'll not find cheaper than Scaleway. **What problems is Scaleway solving and how is that benefiting you?** Controlled hosting for my few customers websites. ### 20. Cheap, fast and easily-depolayble VPSs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Scaleway?** Extremely cheap and fast way to deploy servers. **What do you dislike about Scaleway?** User interface is slow and clumsy. There is definitely some space for improvement. **Recommendations to others considering Scaleway:** There is no reason not to try. Scaleway is not going to charge you for not using it. **What problems is Scaleway solving and how is that benefiting you?** From time to time we need to test a new script for which we deploy a new server. Scaleway is very easy-to-use and allows us to specify region, size and speed of the server. It takes less than 3 minutes to start working on a newly-deployed server. - [View Scaleway pricing details and edition comparison](https://www.g2.com/products/scaleway/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+07%3A57%3A05+-0500&secure%5Bsession_id%5D=b548ad5a-dee2-4ea5-a057-1048bf523ad9&secure%5Btoken%5D=0eac5f1366802ca1cea123d87cf6e44d7e3fa6128934129027136605720fd87e&format=llm_user) ## Scaleway Features **Customization** - Custom VMs - Console Configuration - Operating Systems **Infrastructure Provision** - Public Cloud - Private Cloud - Hybrid Cloud - Bare Metal - High-Performance Computing (HPC) - Virtual Machines (VMs) - Edge Computing - Virtual Networks ** Application Design** - Interface - Templates - Device Workflows - Testing - Hardware Support - Application Deployment **Performance** - Scalability - Portability - Data Recovery **Functionality** - Versioning - Scalability - Speed of access **Usability - Load Balancing** - User Interface Design - Setup Simplicity - Platform Integration - Container Support **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Configuration** - Application Performance - Orchestration - Database Monitoring - Anomaly Detection - Network Security **Infrastructure** - Network Management - Virtual Machines - Security - Maintenance - Scalability **Management** - Pay by Usage - Usage Tracking - Performance Tracking ** Application Control** - Data Migration - Data Syncronization - Data Security - Integrations - Lifecycle Management - Analytics **Functionality** - OS Integration - Resource Saving - Performance Management - Security **Reliability** - Redundancy - Availability **Performance Optimization - Load Balancing** - Global Load Balancing - Dynamic Resource Allocation - Server Health Monitoring - Disaster Recovery **Database Administration** - Provisioning - Governance - Auditing **Management** - Cloud Migration - Storage Management - Analytics - Database Management - Logging **Functionality** - Resource Auto-Scaling **Security** - Encryption - Auditing - Access control **Security & Compliance - Load Balancing** - SSL/TLS Termination - Application Firewall Integration - DDoS Mitigation - Access Control - IP Whitelisting/Blacklisting **Agentic AI - Server Virtualization** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Availability** - Scalability - Backup - Archiving - Indexing **Security** - Data Masking - Authentication And Single Sign-On - Data Anonymization **Compatibility** - Infrastructure compatibility - Interoperability **Data Management** - Data Replication - Advanced Data Analytics ## Top Scaleway Alternatives - [DigitalOcean](https://www.g2.com/products/digitalocean/reviews) - 4.6/5.0 (738 reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - 4.6/5.0 (1,138 reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - 4.4/5.0 (377 reviews)