RepairShopr Reviews & Product Details

Easy to implement, good support. Integrates with RMM. Price Review collected by and hosted on G2.com.

Interface can feel cunky at times compared to other PSA. Review collected by and hosted on G2.com.

The search bar lets you find almost anything. If you are properly documenting contacts for your clients, their assets, inventory items, and service logs, then you will be able to simply type in a few keywords into the search and pull them all up quickly. You get a little preview of the search results as well, and most of the time you can go directly to the item without having to sift through your own search results. Review collected by and hosted on G2.com.

There are some consumables that are difficult to track within the inventory section. For example, as a Tech Company, we would use boxes of CAT cable, and we'd manually track on the box the remaining length. We could either track all the cable length for each product together, or we could make separate inventory item entries for each box. In both scenarios, you lose something. Either detail, or ability to see how much you have of all the same type/color of cable. Review collected by and hosted on G2.com.

The system makes it so easy to track customer's items and work orders. We can work from multiple locations and anyone, anywhere can perform customer service with Repair Shpr. Review collected by and hosted on G2.com.

It's so customizable which is a good thing, until you set up fields incorrectly, then like any database it takes some work to correct the data fields and data collected. Review collected by and hosted on G2.com.

Ability to email customer updates. Customer can check status update through web portal at any time. Can email invoices and estimates. Dashboard feature o easily monitor tickets Review collected by and hosted on G2.com.

Biggest issue is not being able to lock tickets. Customers can reopen tickets after being closed by responding. Customer can create requests without creating a new ticket. A loaner tracking feature would be nice. Review collected by and hosted on G2.com.

There is a lot of flexibility with this service. The online help is very clear. Their Marketr feature is great to reach out to our customer base with deals, tech tips, etc. Review collected by and hosted on G2.com.

Sometimes changes are made to the system which can negatively affect our internal processes and procedures. For the overwhelming majority of these changes the flexibility of the system has allowed us to implement our own workarounds. Review collected by and hosted on G2.com.

The most helpful part of RepairShopr is that it is so easy to manage customer accounts and their associated tickets. The inventory system is also extremely helpful when trying to sell to customers. It saves me time with the customer so that I am not running back and forth between the front where I am with the customer and the back store room where the product is kept.

I am also a fan of the ticket system and how easy it is to manage tickets that are assigned to me. RepairShopr allows me to sort my tickets by however I want. I can see tickets based off of status, tech, customers, issue, type, and other selections. This is extremely helpful whenever I am going through and auditing tickets for myself and my team.

Another thing that I use RepairShopr for a lot is communicating with customers. When I am in a ticket for a customer I can send them sms text messages and emails all within the ticket itself. That way anyone who is looking at the ticket can see any and all communication that I have had with the customer. And then when a customer replies to one of my messages on the ticket, I get a convenient email in my inbox saying they replied. Review collected by and hosted on G2.com.

It can be difficult and glitchy at times to work with. Changing permissions to employees can be quite troublesome. Review collected by and hosted on G2.com.

This system is very simple to use, thanks to the fact that it has a very friendly interface that allows you to edit and create from forms to tickets, it is also capable of issuing the best detailed reports to make budgets or make decisions in the shortest possible time .

I like it because as a small company it has allowed me to grow and grow in my business without fear that this system does not provide me with the necessary functions. I also like the personalization system that it brings, because this system is scalable over time with the growth and development of my business. Review collected by and hosted on G2.com.

One of the things that I do like and that I do not like very much was to be able to know all the functions that this software has, it is very complete but it takes time to fully manipulate RepairShopr without making mistakes. Review collected by and hosted on G2.com.

Integrates in payment processing, billing, ticketing, and customer management all under one roof Review collected by and hosted on G2.com.

Lacking support for key integrations, and new features take a long time to roll out Review collected by and hosted on G2.com.

I like that I can get to my data anyplace, particularly can finish tickets nearby and complete everything before returning back to the workplace. The engineers appear to be continually including new highlights. Extremely responsive UI. All cloud based! Authorizing is shabby and straightforward. They have a standout amongst the best help groups and are continually expanding the capacities of their CRM. In the event that I needed to limit a certain something; the customizations appear to be perpetual. Review collected by and hosted on G2.com.

Nothing specifically except for the print usefulness is the greatest issues we've kept running into. Review collected by and hosted on G2.com.

I really like to be able to count and access information in order to see the performance of my business before arriving at the office. I also like the way how this system allows me to have a complete database of all my clients in an organized way and I am very impressed how it gets to synchronize with other applications.

RepairShopr is one of the best CRMs for any repair or service workshop. They built their base for computer repair shops and repair phones / tablets. However, they made their service grow beyond that. They are integrated with a long list of other services. They have one of the best support teams and constantly increase the capabilities of their CRM. If I had to reduce one thing, the customizations seem endless. Review collected by and hosted on G2.com.

From time to time system errors arise, which has quickly reported to the technical support team in order to improve the functions of the system. Review collected by and hosted on G2.com.