# Olark Reviews **Vendor:** Olark **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 224 ## About Olark Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ## Olark Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Olark, making interactions easy for both admins and customers. (1 reviews) - Users love the **nice interface** of Olark, enhancing the experience for both admins and users. (1 reviews) **What users dislike:** - Users are frustrated with **billing issues** , particularly needing to pay for exporting transcripts individually instead of all at once. (1 reviews) ## Olark Reviews ### 1. Great Admin/User Interface, But Paying to Export Transcripts Stings **Rating:** 3.5/5.0 stars **Reviewed by:** Brendan B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Olark?** The interface is really nice for both the admin and the user. **What do you dislike about Olark?** You need to pay to export transcripts. You can access them one by one but cannot export all of them. **What problems is Olark solving and how is that benefiting you?** Customers who want to live chat on the website when they have questions. ### 2. Olark is pretty good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Olark?** I like the fact that Olark is nice and simple to setup !! **What do you dislike about Olark?** It could do with more integration with other products **Recommendations to others considering Olark:** A good option if you are look for some real time collaboration with the public **What problems is Olark solving and how is that benefiting you?** Potential customers can get a response in real-time and they do like this ### 3. Olark is easy to use and has many features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Olark?** Ease of use Ease of implementation Surveys after customer service chats Customer support is helpful Chatbot feature **What do you dislike about Olark?** I don't know of any downsides. Settings are need a little more fine-tuning. **What problems is Olark solving and how is that benefiting you?** It is good for a quick customer service solution. It prevents customers from having to come into the office or wait on a phone call from a CSR. ### 4. Chat Platform for Small Business Websites **Rating:** 4.0/5.0 stars **Reviewed by:** Devin C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2022 **What do you like best about Olark?** Olark offered the basic features that you'll need for your business to start chatting with customers on your website. It has an easy-to-use interface. Chat is another avenue to engage with customers who are not willing to call or email. **What do you dislike about Olark?** It was disappointing that there isn't a mobile app to use to capture chats when away from the computer and the options are very limited. I really think that a major milestone would be to have an app where agents can respond to customers or perspective customers when not at their workstations. **What problems is Olark solving and how is that benefiting you?** Olark was a chat platform recommended to us by someone with a small business. They said not having chat could result in lost customers. I never knew how many people would rather chat with an agent instead of calling or emailing until I saw it for myself. We captured a lot more leads when it was active. ### 5. Olark chat was easy to configure & use **Rating:** 3.0/5.0 stars **Reviewed by:** Jayanth R. | Project Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Olark?** - Simple chat Setup - Teams feature - Business hours **What do you dislike about Olark?** - Lack of advanced features - Fewer integrations **What problems is Olark solving and how is that benefiting you?** Olark helped us setup chat on our website & customers were chat agents were able to assist customers that reached out via chat ### 6. Simple and easy interface for working with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Derek V. | Support Development Program, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Olark?** I really like just how simple and easy it was to pick up and use. We didn't have to have a long training on how to use the software, you just start using it. I also like how you could create custom responses in the software to make things easy. **What do you dislike about Olark?** We would put a limit on how many users you could connect to at once, and sometimes that wouldn't work correctly so you would have multiple users you are trying to talk with at the same time. That was really the only issue I had. **Recommendations to others considering Olark:** Set up shortcuts so you can respond super fast. Like if you have a greeting always, do a shortcut of that so you just have to type :greeting instead of a long paragraph. **What problems is Olark solving and how is that benefiting you?** We are a support team so we are solving issues over chat with Olark. It's a great interface to help users in a low stress environment where they can just easily chat with us. ### 7. Easy communication with your users/customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Celina P. | Freelance Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2021 **What do you like best about Olark?** I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback. **What do you dislike about Olark?** There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use. **Recommendations to others considering Olark:** Using Olark can cause no harm, but more so do good. Allow you to connect and solves your customer problems, and also make things feel more personable for both parties. **What problems is Olark solving and how is that benefiting you?** Chatting directly with our customers and solving any issues or questions they may have regarding our products. Being able to connect with almost immediately and solving problems instantly was always big plus. ### 8. Great Way to Communicate with our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Olark?** I love how easy this service makes it for our customers to contact us. **What do you dislike about Olark?** Nothing, I don't dislike anything about Olark. It works really well for us. **What problems is Olark solving and how is that benefiting you?** All of our customer's problems. It allows us to interact with our customers and assist them immediately. ### 9. Free trial is great for online events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2021 **What do you like best about Olark?** Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available. **What do you dislike about Olark?** I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration only. **What problems is Olark solving and how is that benefiting you?** Facilitating questions during online events during COVID; helps us to better engage with folks virtually, which has been tough. ### 10. Serviceable Live Chat Program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Olark?** Being able to assign an agent as accepting or not accepting new chats, with the automatic email notification of chats when no one is available to take them **What do you dislike about Olark?** It's a little boxy and customization is not very intuitive **Recommendations to others considering Olark:** Olark is able to integrate with Salesforce and assign chats round-robin to active agents **What problems is Olark solving and how is that benefiting you?** we're able to offer a live chat option to our membership which helps drive down incoming call volume ### 11. Great app with ability to create auto responses. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Olark?** Ability to create auto responses. Copy of the chat convo is sent to the email. **What do you dislike about Olark?** I think it can help to include a few themes to make it look perky? **What problems is Olark solving and how is that benefiting you?** Communicating with clients with immediate concerns. ### 12. OLARK is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Customer Service Rep III, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about Olark?** I love the way OLARK works so much that I use it everyday at work. I love that with OLARK I see the different metrics showing me how many chats I had and the ratings and so on. **What do you dislike about Olark?** I can't really think of anything that I dislike about OLARK. **Recommendations to others considering Olark:** I would highly recommend using OLARK for your business if you have the need for chatting with your customers or clients. **What problems is Olark solving and how is that benefiting you?** The benefits of OLARK are simple...it helps me do my job of communicating with our customers very easily. Another benefit of using OLARK is the co-browsing feature which I use all the time, it's truly amazing! WOW, OLARK is the way to go for chatting software that will keep you up with all the lastest ways to interact with your customers. ### 13. Decent chat system **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Olark?** Easy to set up, works pretty well. Not expensive versus some chat solutions. **What do you dislike about Olark?** A proper desktop client would be useful for our customer service team. **What problems is Olark solving and how is that benefiting you?** Live chat is useful for our customers. ### 14. Very clean chat platform **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron P. | Customer Service Agent, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Olark?** Yo ucan easily see all of your customers who are currently chatting, even when they are chatting with another agent. You can also see all of your coworkers who are logged in so you can chat with them or easily transfer customers to them. You can look up previous chats to see where you can improve at chatting professionally **What do you dislike about Olark?** Our supervisor can set a limit of active chats. I'm my case, my supervisor sets a limit so we don't have more than 2 active chats at a time. I seem to have a glitch with this because sometimes I'll randomly have 4+ chats with customers waiting for a response from me. **What problems is Olark solving and how is that benefiting you?** We are chatting with customers who can't call on the phone, but need a quicker response than email. Benefits realized: there is more connectivity with agents and customers. ### 15. great chat platform **Rating:** 4.5/5.0 stars **Reviewed by:** alfonso p. | data coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Olark?** We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout. **What do you dislike about Olark?** The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive **Recommendations to others considering Olark:** Definitely make sure whatever program you decide on integrates with your email client. This by far was the biggest factor for us, **What problems is Olark solving and how is that benefiting you?** we are seeing less emails, which means we can focus on more important aspects. ### 16. Olark **Rating:** 4.5/5.0 stars **Reviewed by:** Chitvan G. | Assistant Professor, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2019 **What do you like best about Olark?** Useful for online chatting... user interface is slow interactive and new users can use it efficiently **What do you dislike about Olark?** Need to add some more functionality like stickers and file sharing options with security **Recommendations to others considering Olark:** You can have free trial so have free trial and after that u will find it useful... u will use it by giving some little amount **What problems is Olark solving and how is that benefiting you?** Discussion on new projects ### 17. Olark review **Rating:** 4.5/5.0 stars **Reviewed by:** Otile B. | Otile Brown, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Olark?** With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using. **What do you dislike about Olark?** The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website. **Recommendations to others considering Olark:** I have to say that Olark is generally a very good live chat solution for websites. It increases the level of engagement between a company and its customers. **What problems is Olark solving and how is that benefiting you?** We wanted a way to engage more with our customers and website visitors, thanks to Olark now we have solved that challenge. ### 18. Full customer support team for a fraction of the price **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Olark?** With Olark you get a full customer support team for a fraction of the price. I love being able to create automated messages that pop up depending on the different web pages the visitor lands on. I choose what messages the visitor is greeted with and can A/B test each. **What do you dislike about Olark?** I wish that Olark had lead automated chat messages. The ability to click yes or no and direct the user through a sales process would be really cool. **Recommendations to others considering Olark:** Use the Slack integration so you are able to get push notifications every time a site visitor chats with you. **What problems is Olark solving and how is that benefiting you?** We are able to quickly communicate with new and unique website visitors immediately with the slack integration. Each visitor is greeted with a pre-determined friendly message. ### 19. Added huge value to our pay for click campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** kevin k. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Olark?** It's really simple to install on your website, provides some great tools for an auto response without it appearing robotic and provides easy access for your web visitors to reach out and contact you **What do you dislike about Olark?** There is very little I dislike about it, constructive criticism it could do with some canned responses which would be useful to use when you can't quite get to respond to a customer efficiently **Recommendations to others considering Olark:** Set it up to only display when you are actively online, it has a great feature to hide if not available and we find that most efficient way to use it, i.e. its live-support so customers don't expect to send you an email **What problems is Olark solving and how is that benefiting you?** I think it's greatly improved the conversion ratio of our AdWords campaigns and is certainly allowed people to communicate with us freely and easily without the suspicion of filling in forms ### 20. Easy to use and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmiina O. | Marketing and Advertising Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Olark?** The shortcuts work really well. It’s easy to search previous conversations as well. **What do you dislike about Olark?** I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas! **What problems is Olark solving and how is that benefiting you?** The customers can contact us easily. Live chat can make people 30% more likely to convert. ### 21. "Olark Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Jalmari R. | Customer Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Olark?** Olark has all the expected functionalities to visit with customers and to attract with them thusly growing arrangements. The constant warning framework and client conduct investigation are extremely wonderful to utilize. This administration has totally changed how we cooperate with forthcoming customers. It's integration, client support and documentation capacities are fabulous. **What do you dislike about Olark?** Hmm, i can't honestly think of anything that i dislike about this program. **Recommendations to others considering Olark:** For detailing and sharing accurate metrics to your customers, I would recommend Olark. It streamlined our correspondence procedure and improved our association with customers/leads. **What problems is Olark solving and how is that benefiting you?** With Olark ,we're ready to gauge the presentation all things considered, set a point of confinement on the measure of talks an operator can react to at one time, get to imperative logical which turns out to be essential to helping our association better organize chats,score our leads and alter our business technique by utilizing on the bits of knowledge in guest information gathered by Olark. It is extraordinary for giving the client a moment update. ### 22. "Olark Review." **Rating:** 5.0/5.0 stars **Reviewed by:** Dolores A. | Customer Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Olark?** Olark has all the required functionalities to visit with clients and to draw in with them along these lines expanding deals. The constant notice framework and client conduct investigation are extremely great to utilize. We can help customers continuously while they are perusing our site and monitor the particular things they are mentioning. Olark has produced a huge amount of new leads for us! **What do you dislike about Olark?** I can't consider something I disdain. The device is exceptionally helpful. On the off chance that I could improve it I should seriously think about integrating it into different administrations. **Recommendations to others considering Olark:** From my experience, Olark is a first rate item. I highly recommend their chat highlight. **What problems is Olark solving and how is that benefiting you?** We use Olark for they quick help and correspondence with our clients. The capacity to send robotized messages to crest my client's advantage and educate them regarding updates to my site is likewise a colossal advantage. We have incorporated Olark into our eCommerce site and we are extremely content with the expansion in client commitment utilizing Olark. It likewise gives us a chance to see traffic and when and where clients are shopping on the site. It gives us a lot of knowledge. ### 23. Excellent Tool. Will Generate Revenue if Using in Sales Environment. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Olark?** It's a simple tool and it lets us interact with customers at a very important step in the buying process. The filtering and customization lets us adapt it to our site nicely. Reporting lets us measure employee performance. **What do you dislike about Olark?** I can't think of something I dislike. The tool is very useful. If I could make it better I might consider integrating it into other services like gmail or hubspot to manage everything in one place. **Recommendations to others considering Olark:** Use the trial if they offer it and test it out for a few days during business hours. Then test it out outside of business hours to see if you are missing opportunities in your normal way of doing business. Configure the chat box extensively and test out different messages/attention grabbers. **What problems is Olark solving and how is that benefiting you?** Customer communication is key for us. The conversion increases if we have an opportunity to speak with them. Customers are liking not having to talk with someone on the phone. It also lets us see traffic and when and where customers are shopping on the site. It gives us a great amount of insight. ### 24. Providing outstanding customer service utilizing Olark. **Rating:** 4.0/5.0 stars **Reviewed by:** Tricey G. | Director of Continuing Education, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Olark?** My ability and my customer's ability to chat with a live person on the spot with an extremely short response time as well as their ability to recognize exactly who I am when I chat. **What do you dislike about Olark?** Olark's internal caching feature shuts my chat off sometimes and it is a difficult process to get it up again. It does seem to have gotten much better in the last few weeks, however. There is not a screen share feature. **Recommendations to others considering Olark:** Pretty stable platform. Good reliability. Very easy to use. Would like to see a screen share feature added. **What problems is Olark solving and how is that benefiting you?** Immediate support for our customers. Customers are happy because they get an answer or feedback or a referral to a trainer or specialist right away. No wait time. ### 25. Olark is a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Olark?** Love how simple it is to adjust settings for the chat, seems to be very easy for the users to use as well which is very important (we've used other chat platforms before where costumers felt lost and ended up just calling). **What do you dislike about Olark?** I wish it had more design options, the look is great but it would be cool to be able to implement more design elements and import our own assets to fully customize it. **Recommendations to others considering Olark:** Never be afraid to reach out to their customer support, I've had countless of questions that have been resolved almost instantly through their chat, they always go out of their way to make sure you have resolved any issues you were having with their product. **What problems is Olark solving and how is that benefiting you?** Costumer retention, it has helped greatly to be able to attend to our costumer's needs in real time while they're navigating through our website rather than them having to figure things out on their own and hesitate to give us a call or send an email due to urgency. ### 26. One of the Best website chats **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Olark?** Olark is like one of the most important ways to chat with our customers on the website. I'd say that this is like the easiest way to accommodate customer and people who visit the website. Basically, you're able to chat with the customer just by getting their names and numbers. Another one would be the fact that you're able to solve the problem efficiently and effectively. There is also feedback at the end for the customer representative which is pretty awesome. **What do you dislike about Olark?** The part that I don't like about Olark is limited features. Another would be restricted access to the location of the person who is basically chatting with you. Another would be, it doesn't really matter what information I put in to start the chat as a customer either valid or not. The chat will come through, basically, there is no filter of validation. **Recommendations to others considering Olark:** Not much of an advise but yes it's a good way to get in touch with customers to build a better customer relationship and provide solutions at ease. Other than that you can also post pictures and documents links over the chat. **What problems is Olark solving and how is that benefiting you?** We are able to resolve customers issues over that chat whoever visits our website with minimum effort and ease of use. Also, you can provide information via links and pictures. ### 27. Easy to use and great UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Olark?** Olark is very easy to use. I like the different chat features like automatic pop-up and the ability to toggle it on/off. **What do you dislike about Olark?** Lack of metrics. I wish there was a way to group similar keywords and measure by them. **What problems is Olark solving and how is that benefiting you?** We are solving our inability to chat on our website. Benefits include people chatting with us because of automatic pop-up when they arrive to the site. ### 28. Great tool to integrate into your business/platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2019 **What do you like best about Olark?** The shortcut keys for text. Provides a company feel to all customers receiving a uniformed message. Also saves time when navigating between multiple chats. **What do you dislike about Olark?** The design doesn't feel very modern. There could be a better UI designed and possible personalising for user-facing settings. **Recommendations to others considering Olark:** Create a list of frequent messages you are currently using and answers to FAQs (emails). These can be added to shortcuts for daily usage. **What problems is Olark solving and how is that benefiting you?** Visitors coming to our site for assistance with our platform. Email and call volumes decreased as a result. Customers feel they can reach us immediately as Olark links directly from our software. ### 29. Easy setup, quick return on investment! **Rating:** 5.0/5.0 stars **Reviewed by:** Krista K. | Founder, CEO, Principal Grant Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Olark?** I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset. **What do you dislike about Olark?** Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features of the software and how to best communicate with customers on the platform. **What problems is Olark solving and how is that benefiting you?** Answering questions that many potential students would not bother to email us. ### 30. "Incredible visit bolster gadget" **Rating:** 5.0/5.0 stars **Reviewed by:** Weldon R. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Olark?** Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions **What do you dislike about Olark?** Truly, Olark is a standout amongst the best items that we've at any point utilized! **Recommendations to others considering Olark:** In case you're searching for simple to utilize programming that will enable you to keep in contact with customers and never botch a business chance then this is the item for you. **What problems is Olark solving and how is that benefiting you?** General client support from their PC or versatile programs. End clients can discuss straightforwardly with care staff to have a plenty of issues settled; including deals data. ### 31. Olark makes it easy to chat with customers through our company website **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse P. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Olark?** I like that people can easily ask me sales questions through our main website. This allows better ways to serve customers during the sales process. **What do you dislike about Olark?** When I transfer a chat to another saleperson, there is a long process to see the history of the chat. The salesperson taking over the chat has to login again and click into history. It just takes too long when people are expecting quick responses. **What problems is Olark solving and how is that benefiting you?** We're making it easier for clients and prospects to get in touch with us and reach out without feeling like we're going to spam them if they leave their email on our site. ### 32. We <3 Olark! **Rating:** 5.0/5.0 stars **Reviewed by:** Jade K. | Guest Experience Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Olark?** The Dashboard is easy to manage for someone (me) who is not very techy. **What do you dislike about Olark?** It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...] **What problems is Olark solving and how is that benefiting you?** Our guests LOVE that we have a live chat feature on our website. Our conversion per interaction has increased because of it. ### 33. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Julie Z. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Olark?** I like that Olark is very easy to use, very quick and I can chat with multiple clients at once. **What do you dislike about Olark?** I would like more options on the sounds settings. **What problems is Olark solving and how is that benefiting you?** I am solving problems with clients getting our mobile locations, and obtaining their pet records. ### 34. Very straightforward, user friendly, and co-browsing is cool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Olark?** Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off. **What do you dislike about Olark?** occasionally, it hangs, spins, or the availability toggle locks up or disappears - not really awesome. **Recommendations to others considering Olark:** file sharing and cobrowsing can get laggy on occasion, but otherwise, it's a simple and straightforward chat app that's unobtrusive and easy to use. **What problems is Olark solving and how is that benefiting you?** additional channel for interacting with client base. ### 35. Great Chat Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Olark?** It allows our entire team to be in live chat through the day to be able to serve our customers the best way possible. **What do you dislike about Olark?** I wish we could see everyone that is logged into the chat at the Same time **What problems is Olark solving and how is that benefiting you?** We can communicate with customers who need to solve a problem quickly but can’t get on the phone. ### 36. The easiest way to keep up with customers in real-time. **Rating:** 4.5/5.0 stars **Reviewed by:** Mel T. | Artist, Fine Art, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2018 **What do you like best about Olark?** The instant notifications and simple design help me stay in touch with clients; answering questions, communications and sales are made easier with a platform I can rely on. I can assist clients in real-time while they are browsing my site and keep track of the specific items they are requesting. **What do you dislike about Olark?** There is very little to improve on but I do have a few suggestions: It would be great to have this platform linked with my commerce platform so that payments can be handled within the chat. I also think that the popup chat bar could be more discreet but that is only a minor issue. Overall I am quite pleased with this product. It hasn't failed me yet. **Recommendations to others considering Olark:** If you're looking for easy to use software that will help you stay in touch with clients and never miss a business opportunity then this is the product for you. **What problems is Olark solving and how is that benefiting you?** As an independent artist, I am responsible for every part of my sales, presentation, customer service, and outreach. I can easily communicate with my clients and receive direct messages about interest in a piece or commission requests. The ability to send automated messages to peak my customer's interest and inform them of updates to my website is also a huge benefit. ### 37. Lessen communication anxiety **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Olark?** Accessibility for individuals who prefer to type over talk **What do you dislike about Olark?** Not HIPPA compliant, so conversations may require an actual phone call **Recommendations to others considering Olark:** The most basic plan only allows for one user at a time **What problems is Olark solving and how is that benefiting you?** Easier way for anxious, shy individuals to communicate real-time ### 38. Simple, easy to use, chat solution for a decent price **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa T. | Manager, Marketing Strategy and Investment, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Olark?** I like how you can see the pages and activity of the visitor through the chat portal and the ability to tailor messages based on the page or activity. I also like how in the chat, it shows you the UTM params or referral source and also integrates with salesforce. **What do you dislike about Olark?** Although Olark integrates with Pardot (which is great) it is a bit challenging to set up and doesn't always work. It can be especially challenging to integrate properly if you use chat for sales and support. This may not be a limitation on Olarks side, but if you use Pardot and need to push leads through to Saleforce, it can be a challenge. **Recommendations to others considering Olark:** Do your research. Olark can be great, but make sure it meets all of your needs as there are plenty of options out there to compare. **What problems is Olark solving and how is that benefiting you?** Great tool for sales to answer questions on pricing or reach out at crucial moments to convert more visitors into leads. It's a great tool for support as they can answer questions and get through more cases. ### 39. Great customer service chat program **Rating:** 4.0/5.0 stars **Reviewed by:** John C. | Company Owner, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Olark?** Olark is a very easy to use chat service making communication to our clients on our website possible in real time. The reporting is easy to manage and read the analytics **What do you dislike about Olark?** We have found no issues in using olark as of yet. **Recommendations to others considering Olark:** Olark is great for smaller companies who have a lower budget for additional customer service oriented features like live chat and email automation. **What problems is Olark solving and how is that benefiting you?** We have increased real time communication with our clients which has increased sales. What used to go to our inbox and have delayed response time is now addressed on a real time basis providing greater customer satisfaction. ### 40. Olark is great for connecting with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Olark?** What I like best is how with Olark I am able easily to connect with customers in real-time and see what they're seeing. Some customers don't want to call in and they might be multitasking so task offers another medium for our customers to connect with us and shared their issues and get answers in real-time. This is great as opposed to emailing us through our contact form- which often involves a lot of back and forth and wait time between each party's response. It takes on average 10 minutes to get a chat complete to resolve all their questions, whereas versus email we would have to sometimes take up to 24 hours to get an issue resolved with all the back and forth. Also, with Olark, we can see what page the customer is seeing which ensures that we are both on the same page. #punny **What do you dislike about Olark?** I don't like how the link to that person's account doesn't automatically open. This means that I still have to manually pull up their account by searching by email in our system and this means more wait time for the client. Clients expect faster responses via chat and it would be nice if somehow Olark could be integrated with our CRM so that a customer's account can instantly pop up which would definitely create a WOW experience for clients as we are able to immediately look into the issue as opposed to searching for the account. **Recommendations to others considering Olark:** Olark is easy to use and allows faster connection with customers in real-time. You're able to see when they're typing and what pages they're looking at which helps make a more WOW experience as you're able to more easily diagnose the issues. **What problems is Olark solving and how is that benefiting you?** One of the main problems was response time. Previously we only had email channel where clients could write in. This meant a slow response time, and clients couldn't upload screenshots to their requests. This was a problem especially for our technical troubleshooting where a client was seeing something and we weren't sure what they were seeing and then they'd have to describe everything and then send us screenshots which further delayed the process. Plus, email led to a lot of back and forth which mean a longer response time to resolve their questions. With chat, they are now able to upload screenshots via Olark and we are able to answer all their questions while we're both available instead of waiting for the other party to reply by email. This has led to higher customer satisfaction. ### 41. Olark works awesome most of the time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Olark?** Their customer service is amazing. Whenever they mess up or it fails( which isn’t often), they always reach out and let us know and try to fix it as soon as possible. It’s really user friendly and efficient **What do you dislike about Olark?** It would be nice if you could see more info on what the customer is doing. Also it’ll look like the customer is typing for a really long time when their not. If they could change that to where it says customer stopped typing or something that would be better **Recommendations to others considering Olark:** It’s a really great chatting option that really works well with customers and agents **What problems is Olark solving and how is that benefiting you?** We deal with a lot of info and showing customers where links are on our website. It’s really nice because it’s very efficient and easy to use ### 42. Olark is a great solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Olark?** We needed a quick, easy to implement, chat feature for our website. This provided that and a lot more. We quickly integrated it to our CRM and now not only use it for basic service related issues from customers but also as a lead generator! **What do you dislike about Olark?** I like this product as it is, I only wonder if I would get a better integration to by CRM if I used their paid service or chat features instead. Overall if you need a good solution for chat this is it! **Recommendations to others considering Olark:** I would recommend this because it is quick to integrate to your website and also has a lot of other integration available for your CRM options. This will increase your visibility to the customer as well as generate business for you. **What problems is Olark solving and how is that benefiting you?** Online customer chat function. Lead creation. ### 43. Great customer service communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy M. | Customer Care Manager, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Olark?** Olark makes is easy to manage communication through our website. We are able to receive and respond to messages with the page information attached letting us know what products/information the person was looking at in regards to their questions/comments. **What do you dislike about Olark?** So far we have been happy with the experience with olark, I cannot think of a overly negative comment that can be added. **Recommendations to others considering Olark:** n/a **What problems is Olark solving and how is that benefiting you?** The solution Olark has provided is for a third party messaging solution for our website. Not having to create/manage an in house system is beneficial for our needs. ### 44. Olark Review **Rating:** 3.5/5.0 stars **Reviewed by:** Ann K. | Excutive Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Olark?** Quick notifications via email when someone leaves a question or inquiry about our website **What do you dislike about Olark?** Plenty of SPAM Bots can operate the form and get by, but that's not to big a deal. **What problems is Olark solving and how is that benefiting you?** Customers and Clients reaching out to us when we are away from the website and during off-peak hours. Chat-to-Email works great and we can respond via email vs having to sign into the site to respond. ### 45. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Olark?** I like the ease and the integration with Salesforce **What do you dislike about Olark?** I wish that it would import the transcript into Salesforce **Recommendations to others considering Olark:** Definetly give it a shot. Has worked great for us so far! Very happy! **What problems is Olark solving and how is that benefiting you?** The ability to interact with potential clients. Also keeps track of the people in the chat that we miss! ### 46. User friendly and simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Sean P. | Co-Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Olark?** I had little to no issues implementing and using this product, very user friendly and easy to navigate. **What do you dislike about Olark?** Customer service is frustrating to correspond with especially when issues with the product demand immediate attention. **What problems is Olark solving and how is that benefiting you?** Team collaboration and communication ### 47. Olark was great for interacting with cusomers **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia T. | Customer Support Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Olark?** I really loved that with Olark we were able to use shortcuts. This made our response time wicked fast and error free! **What do you dislike about Olark?** I didn't like that sometimes it wouldn't show me which of my colleagues were online all of the time. It was nice to know when I was free to leave Olark and when they needed me there. **Recommendations to others considering Olark:** Be sure to know how you will respond to spam messages coming in ahead of time to have a streamlined workflow. **What problems is Olark solving and how is that benefiting you?** We were able to help get potential clients on the phone with sales representatives very quickly. It really helped with our inbound leads ### 48. Olark Review **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa Z. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Olark?** Olark is a great reporting tool that pulls in the most important google analytics data that you choose and put it in a dashboard for you that you can send directly to your clients for easy transfer of metrics and reporting **What do you dislike about Olark?** There is not really much that I dislike about Olark. The only thing I would say is that for some reason I cannot add users to my account, my whole team has to use one log in which is a little frustrating **Recommendations to others considering Olark:** definitely recommend for an easy to use reporting Dashboard! **What problems is Olark solving and how is that benefiting you?** reporting ### 49. Connect with the people looking at your website! **Rating:** 4.5/5.0 stars **Reviewed by:** Sean S. | Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Olark?** What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others. **What do you dislike about Olark?** What is dislike is that people can ask questions without filling in all their contact info. It makes it difficult to follow up when we don't exactly know who we are chatting with. **Recommendations to others considering Olark:** Set up push notifications and sound alerts so you know when people have written to you on the chat feature. **What problems is Olark solving and how is that benefiting you?** We can communicate with people on our website and answer any questions they may have, providing us with excellent customer service. ### 50. Olark Review **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa Z. | Associate Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Olark?** Olark is great for pulling Google Analytics data in an easy to understand Report for coworkers and client. They love how I can provide them a link to their dashboard so that they can see their metrics every month **What do you dislike about Olark?** I dont really dislike much about olark. Maybe that I cannot add multiple users for my team and that we have to share a single log in **Recommendations to others considering Olark:** I really recommend this product especially for reporting and sharing metrics with your clients **What problems is Olark solving and how is that benefiting you?** reporting ## Olark Discussions - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment - [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+06%3A40%3A48+-0500&secure%5Bsession_id%5D=402b14ee-f568-4a05-8087-a919f453aff2&secure%5Btoken%5D=59c739afea99d76dd72d9ec1a72502024188def91cbf62e434a3663258d724b3&format=llm_user) ## Olark Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) ## Olark Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Olark Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (784 reviews)