MoeGo Reviews & Product Details

We’ve been really happy with MoeGo Lily at Wags Pet Grooming! It’s easy to use and has been a great addition to our business.

One of the things we appreciate most is the text messaging platform. It makes communicating with our clients quick and convenient and helps us stay connected before and after appointments. We also love the tools that help with customer retention and keeping our clients engaged.

For a busy grooming salon, having everything streamlined and easy to use makes a big difference. Lily has helped make our day-to-day communication easier while giving our clients a better experience.

— Wags Pet Grooming 🐾 Review collected by and hosted on G2.com.

No dislikes they work hard to update based on user feedback Review collected by and hosted on G2.com.

I’ve been using MoeGo as my everyday grooming software since I opened my small business in 2023, and I highly recommend it for anyone looking to consolidate customer information, card payments, auto messaging, and ads all in one place. They offer different packages, so a variety of business structures can be accommodated. The Growth plan has been a great fit for my single mobile grooming vehicle as I take on new clients, and they also have larger packages for businesses with multiple groomers, multiple locations, or those aiming for faster growth.

They update the software regularly, which adds convenience and introduces new options for clients. Some of the other tools they offer include business insights, advertising, financing, referrals, and more.

My customers’ favorite feature is the grooming report. I can fill it out, include pictures, and then text or email it to them so they know how their fur baby’s groom went. The report is also helpful for pet owners to reference later, with details like behavior, coat condition, skin condition, eye condition, ear condition, and recommended grooming regularity.

Another tool I use often is the auto messaging. It’s a great way to keep clients informed about their bookings and business updates, and it even lets me send a happy birthday message. If you’re looking for new grooming software for a small or large business, I definitely recommend giving MoeGo a try. Review collected by and hosted on G2.com.

Their plans include a limited number of messages, which can make automated texts add up quickly. They do offer plan upgrades if more messages are needed. At times, the software also experiences glitches, but their 24/7 customer support is quick to work on fixes and keeps clients updated. Review collected by and hosted on G2.com.

It's very user friendly and easy to use! It's definitely increased our productivity. The online booking feature has opened our business up to so many more clients and we can take booking requests 24/7

Performance can be improved a tad, but they do roll out new features monthly!

Pricing is higher than our last software, but we get a decent amount of features in the package we choose Review collected by and hosted on G2.com.

I do wish there were more AI features so we’d have less to do. For example, a call assistant that could integrate with our phone system would be really helpful, especially when we can’t get to the phone. Review collected by and hosted on G2.com.

I've had a great experience with MoeGo. They are incredibly responsive and prompt when assistance is needed and take feedback to heart. The platform is consistently improving and takes suggestions from the community on how it can do better. It's not a perfect system but is comes pretty close. As a brick and mortar salon it works wonders for our clients and staff. Review collected by and hosted on G2.com.

No complaints! They consistently work to better their product. Review collected by and hosted on G2.com.

It offers great value at a very competitive price, and their team has always provided excellent support whenever we have needed assistance. We have experienced very few issues, and the platform has helped us keep our appointments, customer information, and daily operations organized. It is an excellent CRM, especially for a growing grooming business. Review collected by and hosted on G2.com.

One improvement we would love to see is more flexibility when connecting MoeGo with third-party platforms. Easier integrations through Zapier, Make, GoHighLevel, Meta Ads, or more accessible API options would be extremely valuable for our business. However, this does not take away from the five-star rating they deserve. Review collected by and hosted on G2.com.

I love that with MoeGo we can schedule everyone for months in advance, and everyone can access and update it in real-time. We communicate with clients via the system, and everything is recorded and saved. The reports show us what we need to know when we need to know it. I also appreciate that if someone reschedules or cancels, we know about it immediately. Everything works great for us. Review collected by and hosted on G2.com.

Everything works great for us, the only thing I would like is a "back" button. If you remove something, then rethink it and want it back, you just have to redo it instead of simply hitting back. Review collected by and hosted on G2.com.

I really appreciate MoeGo's automation and how it organizes everything for me, keeping all my clients and their information in one place. It's great that I can use tags for different dogs, remember them better with pictures, and other little details. I find it very easy to use, with all my messaging and client information in one spot. The calendar view is straightforward, and I have access to all my insights with payments. MoeGo combines everything I need in one app, without the need to manage multiple apps. The initial setup was super easy, which was a big plus for me. Review collected by and hosted on G2.com.

It is a bit expensive and not great for taking payments if a mobile groomer as you need wifi so my check out is fiddly Review collected by and hosted on G2.com.

I've been using MoeGo, and it's really become an integral part of our day-to-day operations as a busy grooming salon. It's a one-stop-shop that covers every single component a pet grooming business needs to run effectively. With MoeGo, managing bookings, client communications, reminders, online scheduling, digital forms, payments, and reporting is all done in one place, which has made a significant difference to our efficiency and overall client experience. One standout feature is the continuous development of the platform. The team genuinely listens to customer feedback and regularly releases meaningful improvements. It’s reassuring that the software is constantly evolving alongside the needs of the pet care industry. The customer support team is excellent; they're responsive, knowledgeable, and genuinely invested in helping us find solutions. MoeGo helps streamline our business, improve communication with our clients, and allows us to spend more time focusing on providing exceptional care for the dogs in our salon. Review collected by and hosted on G2.com.

One thing I'd like to see is an integration between MoeGo and Shopify. We have to charge two transactions if a customer is buying from our retail store and using our grooming services, and a link between the two would simplify this process. Also, while MoeGo is continuously improving, there are features we'd love to see introduced in the future. Review collected by and hosted on G2.com.

My mobile animal nail trim business has used MoeGo for over 3 years now, and I couldn't imagine my life without it! I love the built-in phone number, the reminders, the mapping for mobile businesses, and the support team. There are so many advanced customizable features, making it a must for anyone in the grooming business! I find the mapping particularly helpful, and I appreciate how easy the initial setup was. With all these great features, MoeGo is an integral part of my business. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

The software is great, not perfect but love the automations, communications hub, UI, etc... so many things to love. I can also praise their pace of innovation, way above any other company I've tried in this space.

Software performs well online, works across all computers. I have custom integrations via API and have it well connected to my google assets.

Pricing is a higher but for any mid-to-large business, it's nothing compare to the value that it brings. Review collected by and hosted on G2.com.

Support - I will recommend against using Moego because of the quality of support. Not a one time thing but something that has happened almost every time. They only offer chat support, no way to talk to a human when you need them. Takes hours (and had a case of over a day) to pick up tickets. In instances they have failed to update their platform status making customers run like headless chickens because they are doing a terrible job at updating customers.

Because of support, I want to warn potential customers to stay away until they fix this. I hate to write this but I went from being a reference customer to writing negative reviews because of this single team Review collected by and hosted on G2.com.