Modjo Reviews & Product Details

I use Modjo to extract AI-driven insights from customer conversations, which helps me boost revenue and team performance. I can rely on Modjo to record every interaction, which helps me improve even when I forget to take detailed notes or create a case. I really appreciate the AI summaries and the option to search for only my own calls, which saves me so much time when dealing with high call volumes. The initial setup of Modjo was effortless, as simple as accepting an invitation. Review collected by and hosted on G2.com.

A feature was taken away that allowed flipping through previous interactions a customer had. This option was very useful for researching complaints, and now I'm not sure how to do this. Review collected by and hosted on G2.com.

Modjo has made tremendous progress, and it truly takes a huge workload off my shoulders. As a salesperson, I use Modjo on a daily basis and I honestly wouldn’t know how to manage everything without it. The demo summaries keep getting better, and the integration with Salesforce works flawlessly every time. What I especially value is how responsive the team is to our requirements and suggestions — they keep improving the solution week by week. Review collected by and hosted on G2.com.

When it comes to downsides, I honestly struggle to find any. I’d almost have to force myself to make something up, because nothing really comes to mind. Review collected by and hosted on G2.com.

I use Modjo every day and what I like the most is how simple and intuitive the tool is. Everything happens naturally, without any hassle. I also appreciate the fact that Modjo integrates perfectly with HubSpot or Google Meet: it really streamlines my daily routine and saves me from juggling multiple tools. Sharing recordings is super convenient for collaborating with my colleagues, and the recorded calls help me enormously with my follow-ups: I save a lot of time on my emails and reporting. Modjo has clearly made me more efficient, to the point that I regularly recommend it to those around me. For me, it has become a must-have. Review collected by and hosted on G2.com.

The snippets and formatting of the writing on AI seem to require improvements. Review collected by and hosted on G2.com.

I love how Modjo supports me daily during my meetings with clients by generating reports in my CRM. I appreciate the integrated AI that generates emails or summarizes an exchange, allowing me to fully focus on my interaction with the client without worrying about taking notes. The reports are directly available in the CRM and organized according to the points discussed, which is very convenient. Additionally, the installation was very easy. Review collected by and hosted on G2.com.

The detection of risky deals is sometimes erroneous and could be improved. Deals recognized as risky are often outdated and therefore obsolete. Review collected by and hosted on G2.com.

Ease of use, friendly and clear interface

Everything is well thought out: transcripts, research options, reaction monitoring, speaking time, generating follow-up emails automatically, and synchronising reviews with our CRM.

Automations and AI are in just the right places to make our lives and our clients easier. Review collected by and hosted on G2.com.

The generated follow-up emails are sometimes a bit shaky Review collected by and hosted on G2.com.

What I appreciate the most is the ease of use and the quality of recordings and transcriptions. This allows for easy review of calls, identification of areas for improvement, and sharing of best practices with the team. The tool is also very useful for training new employees, as it provides concrete examples from the field. Centralizing and automatically analyzing interactions is a real time-saver, and integration with the CRM makes tracking easier. Review collected by and hosted on G2.com.

The least practical point remains that some advanced analysis features require an adaptation period to be fully utilized. Integrations with certain third-party tools could still be optimized. Furthermore, the volume of data generated can sometimes seem overwhelming if a clear organization is not implemented. Finally, the cost can be a barrier for small structures. Review collected by and hosted on G2.com.

Modjo is a very intuitive and pleasant platform to use on a daily basis. The interface is clear, modern, and well-designed, which makes it easy to handle even for new users. I particularly appreciate the ability to analyze calls in detail and quickly identify areas for improvement thanks to the listening and commercial performance tracking features. Customer support is responsive and attentive, and the regular updates show a real commitment to continuous improvement. Review collected by and hosted on G2.com.

Even though the platform is generally smooth, some integrations can sometimes be a bit limited or require more advanced technical configuration. Additionally, processing or synchronization times with certain CRMs can occasionally slow down the workflow. Finally, I would like to have even more customization options in the reports and dashboards to tailor the analyses to the specific needs of each team. Review collected by and hosted on G2.com.

Very little to do on my end, my calls are recorded automatically, the transcript is of good quality, and the generated summary is fully operational. I can go back to past calls and find what was said with prompts. It is therefore used daily. Review collected by and hosted on G2.com.

Today, if I close my call because the client is late, and then reopen it, my call will not be recorded. Review collected by and hosted on G2.com.

Using Modjo has had a real impact on our whole performance in Sales and CSM.

From a CRO point of view, it helps us capture and structure every customer interaction, so nothing slips through the cracks. The AI summaries and CRM filling automations save us hours of admin work, letting us spend more quality time with our customers. We’ve also been able to spot common objections and replicate what our top performers do, which has lifted overall conversion rates and shortened ramp-up time for new hires. On top of that, the deal visibility and coaching insights give us the confidence to focus on the right opportunities and close them faster. Review collected by and hosted on G2.com.

Sometimes the amount of insights is almost overwhelming — there’s so much data that we had to fine-tune our process to focus on the most relevant ones. But that’s also proof of how powerful the platform is.

Also , Modjo evolves so quickly that we need to keep our team up to date on the new features. It’s a good problem to have, because the product keeps getting better but it does take time Review collected by and hosted on G2.com.

It saves me so much time, as I do not have to concentrate on making notes during the meeting, but purely focus on the meeting itself.

However, the best part of it is the AI summary, particularly the "Ask AI anything" feature, which allows you to inquire about a specific meeting or account (covering multiple sessions).

This part brings so much effectiveness and helps me build the offering exactly to the customer's needs. Review collected by and hosted on G2.com.

There is nothing at the moment!

Of course, it could be a bit cheaper, but the value/price ratio is there. Review collected by and hosted on G2.com.