# Localyser Reviews **Vendor:** Digital Interactive Middle East **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 47 ## About Localyser Localyser is an online reputation management & customer experience software that helps you turn online reviews into your most powerful marketing tool. We help multi-location brands such as the Tashas Group, Drive Auto Group and The Old Spaghetti Factory turn every review into an opportunity to impress. The platform has four major modules to help businesses grow their brand at every location: Reviews - Automate your review management process, then take it one step further. Start using reviews as fuel to build your brand. Messages - Reviews are just the beginning. Connect all your social media accounts into one unified inbox for all of your direct messages. Feedback - Turn feedbacks into positive reviews. Increase your online ranking by boosting your star rating, so more customers find you. Insights - See what's working and what's not, our analytics let you slice and dice the data any way you like. Have all the data at your fingertips. Get a free trial today at www.localyser.com ## Localyser Pros & Cons **What users like:** - Users find Localyser's **ease of use** remarkable, thanks to its intuitive dashboard and convenient reporting functions. (20 reviews) - Users value the **efficient customer support** of Localyser, enhancing feedback management and improving overall customer experience. (18 reviews) - Users love the **excellent customer support** from Localyser, appreciating immediate responses and efficient assistance. (15 reviews) - Users value the **centralized management** of Localyser, streamlining review monitoring and response across multiple platforms efficiently. (11 reviews) - Users appreciate the **intuitive dashboard** of Localyser, making it easy to analyze data and enhance customer experience. (10 reviews) - Efficiency (8 reviews) - Sharing (8 reviews) - Time-saving (8 reviews) - Automation (7 reviews) - Feedback Management (7 reviews) **What users dislike:** - Users note the **limited customization** options in Localyser, wishing for more flexibility in analytics and reporting. (3 reviews) - Users experience **delays in review updates** from platforms, impacting response times and overall efficiency in managing reviews. (3 reviews) - Users note the **occasional delays** in pulling reviews from platforms, affecting response times to customer feedback. (2 reviews) - Users find Localyser **expensive** for smaller businesses, yet recognize its value through saved administrative time. (2 reviews) - Users often face **integration issues** with Localyser, particularly with delays and limited compatibility with niche review platforms. (2 reviews) - Limited Templates (2 reviews) - Linking Issues (2 reviews) - Not Intuitive (2 reviews) - Slow Performance (2 reviews) - Contact Issues (1 reviews) ## Localyser Reviews ### 1. My reviews knight in shining armor **Rating:** 4.5/5.0 stars **Reviewed by:** Kim A. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Localyser?** As a marketing specialist, I struggled a lot with keeping up with customers' reviews on an infinite number of channels -- having them consolidated into 1 platform has really made my life easier I use Localyser around 3 - 4 times a week and I'm on track to maximizing my brand's perception score Also, the system is pretty simple to use once you've gotten the hang of it and it has several majorly beneficial tools and reports to give you clear and succinct insights into things related to your brand that might otherwise remain hidden Props to their customer service team as well -- they're always available for support **What do you dislike about Localyser?** The only thing I can think of is that there isn't a space dedicated to the gathered contact information, but they did say it's in their pipeline **What problems is Localyser solving and how is that benefiting you?** As a marketing specialist, I struggled a lot with keeping up with customers' reviews on an infinite number of channels -- having them consolidated into 1 platform has really made my life easier I use Localyser around 3 - 4 times a week and I'm on track to maximizing my brand's perception score ### 2. Centralizes All Locations and Weekly Feedback in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Localyser?** How it centralizes all of our locations in one place and summarizes general feedback from the week **What do you dislike about Localyser?** The choices for tone are a bit limited, so having more options would be helpful **What problems is Localyser solving and how is that benefiting you?** Freeing up time and resources spent on manually replying to all reviews ### 3. Localyser Geekay Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Syed A. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Localyser is an excellent reputation management platform that helps business streamline customer feedback,manage online reviews and improve their local presence. It's intuitive dashboard makes it easy to track reviews across multiple platforms, respond efficiently and gain insights to enhance customer experience. a great tool for business looking to boost their online reputation and customer engagement. **What do you dislike about Localyser?** Localyser is a great reputation management tool that helps business track and respond to reviews efficiently.it offers useful features for improving online presence and customer engagement. However the system can be slow at times and improving it's speed would enhance the overall user experience. **What problems is Localyser solving and how is that benefiting you?** Localyser helps businesses manage their online reputation by consolidating customer reviews from multiple platforms into 1 dashboard. This makes it easier to track, analyze and respond to feedback efficiently. The key benefits include - Time savings - no need to check multiple platforms individually. everything is in place. Better customer engagement Data driven insights ### 4. A great tool to streamline your processes and solicit feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth A. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Localyser?** We have a culture of performance, and analyzing reviews weekly is a part of our regular processes. Localyzer was a game changer for us. It saved me hours of administrative time, and the reporting features allow us to track progress over time. It was easy to implement, and customer support is always available to help. **What do you dislike about Localyser?** The only downside is that it is expensive for smaller businesses, but when we compared the administrative time that it saved us, it proved its value. **What problems is Localyser solving and how is that benefiting you?** Localyzer gives us a tool to solicit feedback from our customers, reducing the chance of a negative Google review. We care deeply about recovering negative customer service experiences, and this tool gives us a better opportunity to do so through the feedback tool. The administrative load of managing reviews is greatly reduced through the dashboard. ### 5. N/A **Rating:** 3.5/5.0 stars **Reviewed by:** Adil O. | Resturant Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Localyser?** Easy to find the feedback................................ **What do you dislike about Localyser?** not easy to contact guest fast ......... **What problems is Localyser solving and how is that benefiting you?** easy access to all media feedbacks ### 6. Effective Tool for Managing Customer Feedback and Online Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Michel C. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Localyser?** What I like best about Localyser is its centralized dashboard that lets us monitor and respond to reviews across multiple platforms in real-time. It saves our team a lot of time and ensures we never miss customer feedback. The interface is clean and easy to navigate, and the automated reporting helps track performance without manual effort. I also appreciate how it supports multi-location management, which is essential for our business. **What do you dislike about Localyser?** While Localyser is generally very effective, one area for improvement is the occasional delay in pulling in reviews from certain platforms. Also, the analytics could be more customizable—sometimes we need more granular filtering options that aren’t currently available. It would also be helpful to have more integrations with niche review sites relevant to our industry. **What problems is Localyser solving and how is that benefiting you?** Localyser helps us solve the challenge of managing and responding to customer reviews across multiple platforms and locations. Before using it, monitoring feedback was time-consuming and often inconsistent. Now, we can view, respond to, and analyze reviews in one place, which has significantly improved our response time and customer engagement. It also helps us identify recurring issues and track sentiment trends, ultimately improving our service quality and online reputation. ### 7. How Localyser Helped TFG Hospitality Enhance Guest Engagement at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Localyser?** At TFG Hospitality, managing online reputation and customer feedback efficiently across our portfolio of 52 restaurants is essential to maintaining high service standards and guest satisfaction. Since integrating Localyser into our operations, we’ve seen a significant improvement in how we monitor, respond to, and analyze reviews across multiple platforms. Localyser provides a centralized, user-friendly dashboard that simplifies reputation management. With real-time alerts and response capabilities, our teams are able to engage with guests promptly and effectively, no matter which platform the review is posted on. The sentiment analysis and reporting features have also empowered our leadership with data-driven insights to identify trends, address operational gaps, and celebrate team wins. The onboarding process was smooth, and the Localyser support team has been proactive and responsive, ensuring that our experience remains seamless as we scale its usage. We highly recommend Localyser to any multi-location F&B operator looking to strengthen guest relationships, enhance operational visibility, and drive long-term loyalty through consistent feedback management. **What do you dislike about Localyser?** as of the moment, it is working good for the company. **What problems is Localyser solving and how is that benefiting you?** Bulk Response Features Could Be Enhanced, ### 8. Simple, Intuitive, Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Mary O. | Operations Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Localyser?** What I like best about Localyser is how it simplifies responding to customer reviews by generating responses and offering an auto-response feature. It also helps me track business performance, making it a valuable tool for managing online reputation **What do you dislike about Localyser?** I wouldn’t say I hate anything about Localyser, but I do wish reviews appeared more quickly after being posted on platforms like Google and Uber, to allow for faster response times **What problems is Localyser solving and how is that benefiting you?** Localyser helps me connect more effectively with my customers by streamlining feedback and review management. It ensures I stay informed about customer experiences, which supports continuous improvement and stronger customer relationships. ### 9. Excellent Service and User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Islam I. | Customer Support Representative at Geekay, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Localyser?** I love how intuitive and easy to use Localyser is. It provides accurate location-based insights, making it super helpful for my business. The interface is clean, and the features are powerful yet simple to navigate. **What do you dislike about Localyser?** Honestly, I haven't found anything major to dislike. Perhaps adding more customization options for reports would be helpful. But overall, it’s been a fantastic tool. **What problems is Localyser solving and how is that benefiting you?** It’s helping us by providing all the reports directly and easily, allowing us to quickly assess whether our store team is performing well. It also makes it easy for us to monitor customer reviews, enabling us to address issues and resolve them quickly. ### 10. Easy to use. Would like real-time data collection from other platforms. **Rating:** 4.0/5.0 stars **Reviewed by:** Travis T. | Owner, Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Localyser is very easy to use. The dashboard is intuitive, and there are several convenient functions to help analyze the data and respond to guests. **What do you dislike about Localyser?** The biggest downside I see is that reviews from other platforms aren't captured in real time. We are big on responding quickly, especially to negative reviews, and sometimes have to wait 24 hours before they show up. We often circumvent this software and log into Google to respond on their platform immediately. **What problems is Localyser solving and how is that benefiting you?** Localyser gives us a platform to analyze review data. I especially like the feature that shows which employees get mentioned the most in 5 star reviews! ### 11. Managing Reviews Has Never Been Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** shrijith k. | IT ADMIN, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Localyser has completely changed the way we handle online reviews. It gathers all our reviews in one place, making it super easy to track and respond to customer feedback. The platform is simple to use and has saved us so much time. Now, we can quickly reply to reviews and keep our customer interactions professional and consistent. It’s been a huge help for our business, and we highly recommend it to anyone managing multiple locations or review platforms! **What do you dislike about Localyser?** Absolutely Perfect – Nothing to Dislike! **What problems is Localyser solving and how is that benefiting you?** Seamless Integration of Reviews – A Huge Time Saver ### 12. All in one guest experience platform **Rating:** 5.0/5.0 stars **Reviewed by:** Aayush B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Localyser?** the best thing i like about localyser is that we can see the customer reviews from all feedback platforms in one place. **What do you dislike about Localyser?** I dont dislike anything about localyser, but there can be improvement where we can reply to ubereats reviews through the application. **What problems is Localyser solving and how is that benefiting you?** The localyser is all in one platform where we can see the reviews from different feedback platforms and it helps to improve our business. ### 13. Answer All Reviews Swiftly In One Place **Rating:** 5.0/5.0 stars **Reviewed by:** angela h. | Restaurant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Localyser?** I can login any time and see reviews from different platforms and with 2 clicks can respond using a template already formatted for different scenarios. Very user friendly and efficient. **What do you dislike about Localyser?** Nothing to report. There are currently no issues. **What problems is Localyser solving and how is that benefiting you?** The ability to respond to all review platforms in one place, saving time. ### 14. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Localyser?** The front end is easy to navigate and user-friendly. Responding to every review is easier with the templates and automation. The best part is that all your reviews from different websites are in one place. **What do you dislike about Localyser?** Localyser should leverage AI to provide store based recommendation on improving the ratings. It could use historical data to find out what has been a consistent issue and needs improvement. **What problems is Localyser solving and how is that benefiting you?** Gives us good insights on the issues our customers are facing and helping us identify areas of improvement. ### 15. Excellent platform which consolidates all the different online guests F&B feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Wael A. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Localyser?** The new email's alert whenever there is q new online F&B guest feedback posted **What do you dislike about Localyser?** None so far, I like all its features and options. **What problems is Localyser solving and how is that benefiting you?** It saves a lot of time and efforts instead of gathering all the online F&B reviews from different platforms, LOCALYSER automatically consolidate all of them into on centralized platform for easy viewing and replying as well. ### 16. Appreciation **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Food and beverage manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Localyser?** I can reach all feedback and guest experience in just 1 click Very detailed reports very good communication and support system **What do you dislike about Localyser?** i never encounter any issue with localizer **What problems is Localyser solving and how is that benefiting you?** localizer helped a lot to share customers feedback, set action for recovery and make sure all colleagues are involved with the guest experience ### 17. Excellent Platform for Managing Local Listings & Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** LocaLyser is a fantastic tool for managing local business listings and online reviews efficiently. The platform is user-friendly, provides valuable insights, and makes it easy to keep business information consistent across multiple locations. Their support team is responsive and always helpful. Highly recommended for businesses looking to improve their local SEO and online presence! **What do you dislike about Localyser?** The platform is great, but pricing could be more flexible, and additional integrations would enhance its usability. A bit more customization in reporting would also be helpful. **What problems is Localyser solving and how is that benefiting you?** Localyser simplifies review management, ensures accurate listings, and boosts local SEO, saving time and improving customer engagement. ### 18. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Yasmine M. | MIS Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Localyser makes managing and responding to customer reviews easy with its centralized dashboard, automation, and insightful analytics **What do you dislike about Localyser?** While Localyser is useful, it could benefit from a more intuitive interface and faster review syncing across platforms **What problems is Localyser solving and how is that benefiting you?** Localyser helps streamline review management by consolidating feedback from multiple platforms, saving time and improving our online reputation through efficient responses and insights ### 19. Manage All Reviews from One Spot **Rating:** 5.0/5.0 stars **Reviewed by:** Navindu P. | Online Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Localyser?** Helps us easily understand how our customers are feeling about our services. **What do you dislike about Localyser?** Daily email notifications should be more organized to see more insights at a glance. **What problems is Localyser solving and how is that benefiting you?** It makes our life easier by showing all reviews in one place for us to view and take action. This boosts our reputation. ### 20. Great platform to review performance of all my outlets individually and in consolidation **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep S. | Hotel Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Localyser?** All reviews on the same page rating and reporting After years a platform which consolidates the data like hotel rooms **What do you dislike about Localyser?** Sometimes aggregators review are not available for months, like Talabat recently **What problems is Localyser solving and how is that benefiting you?** Providing consolidating data ### 21. feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed M. | Geust relation Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Localyser?** easy to replay and all platforms in one and report analyze **What do you dislike about Localyser?** Need to add more social media and HD aggregators **What problems is Localyser solving and how is that benefiting you?** Reviews in one, analyze the issue, rating ### 22. Amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Huthaifa a. | Restaurant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Localyser?** Easy to access and helps you connect with your clients in a simple way. **What do you dislike about Localyser?** Not applicable, everything is awesome love it. **What problems is Localyser solving and how is that benefiting you?** Connects us with our clients and problem solving ### 23. Localyser is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Localyser?** It collates all guests reviews and comments across our venues and its very easy to use, user-friendly. and the customer service is always quick and responsive. **What do you dislike about Localyser?** None at all. Its very convenient to use. **What problems is Localyser solving and how is that benefiting you?** Thousands of reviews from different online platforms. Localyser helps us in compiling all reviews per brands per hotel and very convenient for the team to reply instantly. ### 24. Absolutely excellent solution to consolidate reviews and respond through one dashboard. **Rating:** 5.0/5.0 stars **Reviewed by:** Raad R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Support team is amazing and respond prompty. **What do you dislike about Localyser?** Absolutely nothing as it was something we were looking for and is a key part of our outreach. **What problems is Localyser solving and how is that benefiting you?** helps us to consolidate reviews and responses through a simple to use dashboard. ### 25. AMAZING TOOL FOR TRACKING **Rating:** 5.0/5.0 stars **Reviewed by:** BILAL A. | RETAIL OPERATION COORDINATOR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Localyser?** THE FORMATS AND REPORTS LAYOUT ARE EASY TO USE **What do you dislike about Localyser?** ACCURACY AND DELAYS SOMETIMES WHICH ARE TO BE RESOLVED **What problems is Localyser solving and how is that benefiting you?** TO CHECK IF TEM IS DEDICATED TOWARDS GOOGLE REVIEWS ### 26. Very convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Accessing all the customer reviews from different platforms through a single portal. **What do you dislike about Localyser?** I'd not prefer to say things that I dislike but rather say that I suggest that you should have a regular updates regarding the response templates. **What problems is Localyser solving and how is that benefiting you?** It is mostly targeting our areas of improvements and ensuring all staff adheres up to the standard. Understanding the customer's review by approaching them directly if they provide us their details. ### 27. GREAT SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** ITS EAY TO ACCESS REVIEW FROM ALL OUR ONLINE WEBSITE AND YOU ONLY USE ONE PORTTAL TO ALSO REPLY ONLINE WEBSITES. VERY CONVINIENT AND RESOURCEFUL AND CUSTOMERS SERVICE HELPS VERY FAST IF THERE ARE ANY TECHNICAL GLITCHES **What do you dislike about Localyser?** TAKES TOIME TO PICK UP BOOKING.COM REVIEWS AT TIMES **What problems is Localyser solving and how is that benefiting you?** IMMEDIATLEY INDICATES AREAS OF IMPROVEMENT AND SENDS FORECAST REPORTS ON ALL OUR 3 PROPERTIES ### 28. We use Localyser in our organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Its easy to use and customizable. Mainly user friendly and amount of details getting captured for more marketing and customer interactions. Also customer support **What do you dislike about Localyser?** As of now didn't felt anything. Still we are reviewing the app and as of now good **What problems is Localyser solving and how is that benefiting you?** Issue facing by customer when they visit an outlet and it helps to improve customer experience ### 29. Making our task easier instead of chasing the reviews in multiple sites, ready replies is helpful **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | Store Manager - Eataly, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** easy and fast to use, reports generating, customer support are helpful when needed **What do you dislike about Localyser?** some sites not integrating, easier way to guest reply to us **What problems is Localyser solving and how is that benefiting you?** reudcing the time it take to reply to all reviews in different websites, ready reviews are very helful, get a report based on what I require ### 30. It is the most convenient App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Localyser?** Very easy to use and always accurate with the info. **What do you dislike about Localyser?** Translations to English should be mandatory **What problems is Localyser solving and how is that benefiting you?** It helps us to monitor guest satisfaction and expectations. ### 31. quick , easy and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Doreen C. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** I like that I can take a quick look to see how we are doing online . Quick , easy and efficient **What do you dislike about Localyser?** nothing to be honest - this site is quite efficient **What problems is Localyser solving and how is that benefiting you?** quick and easy - saves time so I can focus on other tasks ### 32. Insights at a glance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Localyser provides customer insights in one platform. **What do you dislike about Localyser?** I am not able to see the to-date rating visible to the customer **What problems is Localyser solving and how is that benefiting you?** Untimely response to feedbacks. Localyser prompts us customer feedbacks which are not addressed. This mechanism gives confidence that customer feedbacks are attended to. ### 33. Great team and work flow **Rating:** 4.0/5.0 stars **Reviewed by:** Hussam A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** Immediate follow up, great customer service. Quick response. **What do you dislike about Localyser?** Not using A.I effectively Other wise all is perfect **What problems is Localyser solving and how is that benefiting you?** Operations Reputation ### 34. The perfect tool for business owners to navigate the maze of guest review sites **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Localyser?** Aggregating reviews in a single location and allowing response from a single dashboard is an incredible timesaver. Launching the product took almost no time at all, our business pages integrated seamlessly and their support (on the off chance you have a question, since I never had an issue with the software) is incredibly responsive. The value is truly fantastic. You can even generate more reviews and filter out guest issues before they hit review sites through features included with Localyser. **What do you dislike about Localyser?** I hate to say nothing...but I really can't think of anything I'd improve. It has everything a small business owner could possibly need. **What problems is Localyser solving and how is that benefiting you?** Saving me time from navigating to 10 different sites, multiple locations for my business and responding to reviews. This generates easy to read reports every day, drawing attention to issues I may have and even helps auto-respond to reviews I may otherwise have missed or not had time to respond to. ### 35. Ahmed Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Localyser?** Every thing is amazing, specially the follow up process **What do you dislike about Localyser?** Nothing I love all and every thing in it **What problems is Localyser solving and how is that benefiting you?** It makes it easy to handle the reviews ### 36. all is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Yehya Y. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Localyser?** service is very good and the consolidated email **What do you dislike about Localyser?** nothing, all is okay and the team are doing good **What problems is Localyser solving and how is that benefiting you?** the reviews that i received by email ### 37. Managing Reviews got way easier **Rating:** 5.0/5.0 stars **Reviewed by:** Abed S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Localyser?** Managing reviews for a multi branch business was always a challenge. With Localyser, having all your branches on one dashboard solved a lot time and effort for us. Also another key feature is assigning the managers and their roles to use localyser. **What do you dislike about Localyser?** I haven't experienced any so far. Ticks all the boxes. **What problems is Localyser solving and how is that benefiting you?** The biggest promblem localyser is solving is how fast we can solve and issue and reply to the reviewer whether it's a positive or negative review. ### 38. Exceptional Experience with Localyser **Rating:** 5.0/5.0 stars **Reviewed by:** hedaia m. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Localyser?** Localyser has been a game-changer for managing customer reviews and feedback across our various businesses. Its user-friendly platform, coupled with the comprehensive features it offers, makes it an invaluable tool. These features are not just abundant but also highly detailed, providing us with in-depth insights into our customer interactions. The daily email updates are particularly helpful, ensuring our team stays informed and can respond promptly to customer insights. A standout feature of Localyser is its ease of implementation. Everything was up and running within just 2 days, which is remarkably quick. The customer service is exceptional, too. Mellisa and Lojain, in particular, were outstanding in quickly resolving technical issues and providing step-by-step guidance. For any business looking to efficiently manage customer engagement, I highly recommend Localyser. A big shoutout to the entire Localyser team for their excellent service. **What do you dislike about Localyser?** So far, my experience with Localyser has been entirely positive. I've been impressed with its comprehensive features, user-friendly interface, and the exceptional customer service provided by the team. The quick implementation process and the detailed insights it offers have significantly enhanced our customer feedback management. As of now, I haven't encountered any aspects of the service that I dislike. However, I believe that continual updates and staying attuned to user feedback are important for any tool, and I look forward to seeing how Localyser evolves and adapts to meet changing business needs **What problems is Localyser solving and how is that benefiting you?** Localyser is effectively solving the challenge of aggregating customer reviews from multiple platforms. By centralizing all reviews from various sites into one easy-to-use interface, it significantly streamlines our process of monitoring and responding to customer feedback. This consolidation is especially beneficial for managing multiple businesses, as it saves time and improves our overall efficiency in handling customer insights. ### 39. Outstanding Platform And Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Localyser?** Localyser seamlessly integrates robust features and innovation in every aspect of its dashboard and offers quick and efficient customer support if needed. **What do you dislike about Localyser?** No dislikes or issues to report at this time. **What problems is Localyser solving and how is that benefiting you?** Ensuring that replies to our online reviews are quick and efficient with templates and AI. ### 40. Localyser was the best tool for aggregating and collecting data about reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Localyser?** The software worked seemlessly. The team assisted in setup and was always there to help with great ideas on how to better use the data. **What do you dislike about Localyser?** From my perspective, my team was happy with the entire product. **What problems is Localyser solving and how is that benefiting you?** As a cloud kitchen, we have close to thirty virtual brands, in over ten outlets across the country, on more than four different online aggregators. This makes it pretty difficult to see all of the reviews that are coming in. Localyser saved us the time by aggregating all of the reviews and making it easy for us to download and manipulate in excel. **Official Response from Tarik Qahawish:** > Thank you Michael for the great review, we are happy to hear that Localyser solved a key problem for your team when it comes to consolidating all of your cloud kitchen reviews in one place. Thanks again, Localyser Team. ### 41. A good Feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mayur N. | Information Technology Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Localyser?** It provides valuable insights or features related to local data analysis, marketing, or similar areas, users might appreciate its ability to help them understand and optimize their local business strategies. **What do you dislike about Localyser?** As per now I am not able to find any downside of this software **What problems is Localyser solving and how is that benefiting you?** The interface is getting upgraded day by day and new features have been added recently ### 42. Great Review Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Localyser?** Collates all reviews across all stores and all platforms in one single place allowing for quicker response times, better data analysis and leveraging these reviews to better our product. **What do you dislike about Localyser?** Nothing yet. Can't say much because all is good. **What problems is Localyser solving and how is that benefiting you?** Collates all reviews across all stores and all platforms in one single place allowing for quicker response times, better data analysis and leveraging these reviews to better our product. ### 43. Great product, better team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie H. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Localyser?** Localyser has helped us massively in being able to consolidate all of our reviews into one simple to use site, allowing us to seamlessly connect with our guests effortlessly. The team behind it are very helpful and have been great in supporting us along the way. Big recommend. **What do you dislike about Localyser?** So far there is not much that we have come across that we can talk negatively about Localyser. As I say above, it has helped us massively. Keep up the good work! **What problems is Localyser solving and how is that benefiting you?** Being able to consolidate all reviews from various different apps that we use in one, simple to use place. It saves us a lot of time in the long run! **Official Response from Tarik Qahawish:** > Thank you Jaime for such a great feedback and we appreciate the kind words about our customer support, we always strive to provide the customer service possible. Thanks again, Localyser Team. ### 44. All in 1 **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Localyser?** Simplicity in managing multiple accounts from just one loggin. Localyser has helped me and my leadership team drive guest sentiment and most importantly its save us time and has allowed us to filter through the comments and view what gives us better value **What do you dislike about Localyser?** There isnt much i dislike about Localyser. **What problems is Localyser solving and how is that benefiting you?** time management, filtering through fake reviews and fake accounts **Official Response from Tarik Qahawish:** > Thank you so Steven for the great feedback. We indeed designed the dashboard to make is super user friendly for multiple location brands to use. Thanks again, Localyser Team ### 45. All in one solution at my fingertips. **Rating:** 5.0/5.0 stars **Reviewed by:** Danish G. | Business Development Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Localyser?** Perfectly collects multiple reviews making my life easier. Great support team is an added bonus making after sales support a breeze. **What do you dislike about Localyser?** Would like more aggregators to be added. **Recommendations to others considering Localyser:** Make sure you have a good team to go through the dashboard as the reviews can often get overwhelming. **What problems is Localyser solving and how is that benefiting you?** Saves time searching through individual websites and multiple login attempts. **Official Response from Tarik Qahawish:** > Thank you Danish, we really appreciate your positive feedback. Our aim has always been to save clients time and resource when it comes to tracking, replying and analyzing reviews so you can focus on delivering a great guest experience every day. Thanks again, Localyser Team. ### 46. Super good platform which saves time **Rating:** 5.0/5.0 stars **Reviewed by:** mirjana s. | operations coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Localyser?** Well-organized, user-friendly, awesome clients support in case of any issues as well. **What do you dislike about Localyser?** As of now, we are satisfied with what the platform offers **What problems is Localyser solving and how is that benefiting you?** Time-saving for managing a large number of outlets and reviews, offering other channels of gathering reviews as well as managing complaints in a more timely manner ### 47. Huge timesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Martin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Localyser?** Solid system for review handling and feedback generation. Saves a lot of time especially if you're looking after multiple brands or multiple locations. Also has a lot of useful and easy to read reports, plus, it's very keenly priced for what it offers. **What do you dislike about Localyser?** There are no real negatives here. It does what it says on the tin and it does so very well. **Recommendations to others considering Localyser:** It's a great system. Use the free trial to see if it's for you. **What problems is Localyser solving and how is that benefiting you?** We look after the reputation management of several brands with locations around the world. Localyser allows us to reply to all reviews in a timely manner and share insights with our clients. The reports particularly are very useful and help our clients to improve their operations. ## Localyser Discussions - [What review platforms do you track?](https://www.g2.com/discussions/what-review-platforms-do-you-track) - 1 comment, 1 upvote - [How many users can access the tool?](https://www.g2.com/discussions/how-many-users-can-access-the-tool) - 1 comment, 1 upvote - [What if I manage multiple brands?](https://www.g2.com/discussions/what-if-i-manage-multiple-brands) - 1 comment, 1 upvote - [Can I cancel any time?](https://www.g2.com/discussions/can-i-cancel-any-time) - 1 comment, 1 upvote - [What are your subscription terms?](https://www.g2.com/discussions/what-are-your-subscription-terms) - 1 comment, 1 upvote - [View Localyser pricing details and edition comparison](https://www.g2.com/products/localyser/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+05%3A51%3A31+-0500&secure%5Bsession_id%5D=64fafaf7-0fc5-4fd7-926f-08ec9c5e6916&secure%5Btoken%5D=577ed0ca26e45a908c94cf348c3e8fa1c9a55bff2144a93e72a69213b69acc69&format=llm_user) ## Localyser Integrations - [Careem for Business](https://www.g2.com/products/careem-for-business/reviews) - [Deliveroo for Partners](https://www.g2.com/products/deliveroo-for-partners/reviews) - [Zomato for Restaurants](https://www.g2.com/products/zomato-for-restaurants/reviews) ## Localyser Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Localyser Alternatives - [Experience.com](https://www.g2.com/products/experience-com/reviews) - 4.7/5.0 (373 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - 4.6/5.0 (363 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,284 reviews)