# Lavu Reviews **Vendor:** Lavu **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 3.8/5.0 **Total Reviews:** 104 ## About Lavu Lavu is a Point of Sale solution designed for use by full-service, quick-service, and franchise restaurants, from bars, nightclubs, and lounges, to food trucks and coffee shops. Lavu’s restaurant management system goes beyond simply placing orders and accepting payments. With employee management functionality including scheduling, shift-trading, and payroll reports, extensive sales and inventory reporting, inventory management, online ordering, and more, Lavu is a fully-featured system for all your restaurant management needs. Reporting can be accessed from the Control Panel at work, home, or anywhere with an internet connection, perfect for multiple location restaurants or owners on the go. Lavu offers a Loyalty App, delivery routing, happy hour pricing, layout customization, menu customization, and more. You have the freedom to choose the payment processor of your choice and no matter who you choose you will be able to easily split checks and accept multiple payment types through your Lavu POS. An affordable, intuitive system that is easy to use, easy to train on and that can be up and running in your establishment in no time. Currently being used in 60 countries, Lavu is the perfect choice for your restaurant, big or small, mobile or brick and mortar. ## Lavu Reviews ### 1. BEWARE OF HIDDEN FEES AND PRICE CHANGES **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Lavu?** The software is good; however, they seem to try to raise your fees all the time, even after you’ve already paid in advance for the year. **What do you dislike about Lavu?** They’re constantly trying to sell you stuff, and even if you opt out, they still charge you because their terms and conditions say they can. It feels very dishonest. **What problems is Lavu solving and how is that benefiting you?** They’ve created a huge problem for us by raising their rates arbitrarily. After we spent thousands on hardware, gift cards, and training, we’re now going to have to switch to another POS. ### 2. LAVU for all Restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** Rocco C. | Founder/Owner Trulli Payments, Vice President Sales Integrity Payments , Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Lavu?** As an independent agent in the payments space, the LAVU team has help me bring on new restaurant accounts by offering a real-time product demo's with detailed explanations of every aspect of their systems, set up and training of the hardware and software and ongoing support for my clients. **What do you dislike about Lavu?** I have partnered with many POS and payment providers in the past and I can honestly say that LAVU has come out as my first choice. Nothing to dislike. **What problems is Lavu solving and how is that benefiting you?** Ease of use, easy to make menu chnages, integration with delivery systems ### 3. True 24/7 support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Lavu?** Whenever I had any concern that I needed a quick answer on, I was always met with a great attitude regardless of how complex the queestion was! **What do you dislike about Lavu?** There isn't much to not like about the software or the hardware. It is an internet based software suite, and the only thing I could think of, is the updates to any menu items must be done on a computer or from the backend. **What problems is Lavu solving and how is that benefiting you?** Scheduling employees; tracking earnings using the QuickBooks Sync features. ### 4. We really like this POS system! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Lavu?** We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges! We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment. Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us. **What do you dislike about Lavu?** So far, we have no complaints and are really satisfied with the system and the support -- especially since both sales and tech support have been very responsive and available. **What problems is Lavu solving and how is that benefiting you?** Our previous POS system was buggy, and we couldn't rely on it -- even sometimes to do correct math calculations! Lavu does better at the math, but also at making sure our needs are being met. ### 5. Decent POS, but the customer service and billing is difficult to deal with. **Rating:** 1.0/5.0 stars **Reviewed by:** John D. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2023 **What do you like best about Lavu?** Lavu works on ios devices so you dont' have to buy a lot of specialized equipment. It is fairly simple to operate and the menu setup is intuitive. The employee facing app is decent, especially compared to some other POS systems. When I signed up you could use an independent credit card processor, but I think they've changed that to where now you have to use lavu as a credit card processor. **What do you dislike about Lavu?** My main complaint is about customer service and billing and lack of updates. We moved to a different system and attempted to cancel through customer service, Finally they gave us directions and, even though we were no longer using the system, we passed our one year contract so they charged us for a year even as we were actively attempting to cancel. Multiple attempts to email and call customer service went unanswered or "redirected" to a voicemail. It feels dishonest and left a bad taste in my mouth - I definitely won't recommend them based on this experience. **What problems is Lavu solving and how is that benefiting you?** We no longer use Lavu. **Official Response from Lily Plamann:** > Hi John, we are so sorry to hear that your experience did not match your expectations. We would love the opportunity to make this right and discover more about what went wrong. Our support team will reach out soon, but please feel free to share your experience in more detail to accountmanagement@lavu.com. We appreciate the feedback and will use this to continuously be better. Thank you, Lily. ### 6. Lavu continues improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah B. | Managing Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Lavu?** Lavu is a robust POS software that keeps me informed about my business performance. I have many likes but my favorite is working through technical questions with Sohaib Ranani. He is knowledgeable, patient with me (I am not a tech expert), and determined to find solutions to issues no matter the time of day. **What do you dislike about Lavu?** Although I am not a tech expert, I am very familiar with Lavu after using for 5 years so I find that when I have an issue I cannot figure out, I need a higher-level support team member like Sohaib (Shane) to assist me. I understand that the Help Desk is for answering basic questions and now I just consult direct points of contact if I get stuck. The company structure makes sense; I just don't find working with the Help Desk very satisfying. A lot of sending me articles or reading scripts. I also have issues with credit card transaction processing but that could be my internet provider. We also occasionally have an issue with connectivity although that issue is much reduced. I do wish that we could continue using the POS system when Lavu system is down such that cc transactions could be collected and then processed when the system comes back up as well as it would be nice if we could send tickets to the kitchen if down. **What problems is Lavu solving and how is that benefiting you?** Lavu allows me to manage remotely. I can check my business performance from my mobile device. I love this feature. The reporting is great, we track employee time, and the menu module is simple enough that I can manage my own menu. This helps with quick changes. **Official Response from Alyssa Clementi:** > Hi Sarah, thanks so much for your thorough review! We love hearing all the in's and out's of how each customer uses Lavu. It's especially great to hear that Sohaib has been so helpful for you when it comes to the hardware and tech side. We also love hearing how much you like using our mobile analytics and reporting, it's awesome, right?! If you need anything, please feel free to reach out! ### 7. SHAYLA WAS AMAZING AND SO HELPFUL! **Rating:** 5.0/5.0 stars **Reviewed by:** Lis M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Lavu?** When I reach customer service representatives as good as Shayla! That she was extremely helpful and willing to make sure all printers work working. I do not like speaking with people I cannot understand, or that cannot understand me. Shayla really went the extra mile! **What do you dislike about Lavu?** Reaching a representative that is not knowledgeable in your products, like the printers that you sell internally. Hire more english speaking representatives. Hire more english speaking representatives.There needs to be a waste button added. **What problems is Lavu solving and how is that benefiting you?** Something that has helped is following sales and trends. reviewing year over year. Yes, we are able to easily locate our sales.Yes, we are able to see what is selling and when. **Official Response from Alyssa Clementi:** > Hi Lis, thanks for leaving us your valuable feedback! We are very happy to hear that Shayla was able to help you out in such a quick and efficient way. Please do not hesitate to reach out if you have any further issues. Thanks! ### 8. Lavu POS - easy to use iPAD POS **Rating:** 5.0/5.0 stars **Reviewed by:** Murtaza I. | Manager IT, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Lavu?** The Lavu POS system is very intuitive and easy to use - even for the basic users. Ordering has never been easier whether you're picking up your food, getting it delivered or dining in. The experience so far has been nothing short of amazing with support for reports, user rights, discounts and even some nice extras like comments and action logs. **What do you dislike about Lavu?** 1. I have been a user for more than 8 years and so far they have not improved their inventory management section. 2. It would be nice if there was some documentation regarding API's, I know nothing about APIs's so the present guide is insufficient to integrate Lavu with your app even though they have a bunch of apps ready to integrate like Quickbooks, Xero, Menu Drive. **What problems is Lavu solving and how is that benefiting you?** Order taking experience, stopped pilferage, cost friendly. **Official Response from Alyssa Clementi:** > Hi Murtaza, thank you for your feedback! We really appreciate it. We'd like to thank you for being a Lavu customer for over 8 years. While we are extremely happy that you find Lavu easy to use for your business, we would like to assure you we are always working to improve our features, including our inventory management section. ### 9. Lavu is simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Gladys M. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Lavu?** The best part of Lavu is that it is handling the growth of our winery. The reports are awesome! Not only is it handling the growth but it is also implementing new technology so that we can remain flexible in our customer payment options. It is where technology meets efficiency to realize a more effective operations team that creates organically a better profit margin. **What do you dislike about Lavu?** There isn't much about Lavu that I dislike. I have no issues from the back-end reporting. From the inception of the transaction to end-day reporting, it is a workhorse. **Recommendations to others considering Lavu:** Talk to the Lavu team and let them know the expectations of the software. A number of times I didn't think to ask about certain aspects of our business like our gift shop to see if Lavu could handle the transactions for that as well as the service side. I found out that it can handle it too. **What problems is Lavu solving and how is that benefiting you?** More recently we have had payment issues regarding credit cards. We also want to continue to be PCI compliant. These issues can be serious. The Lavu team were quick to help us with these issues and lay to rest any worries that we had regarding the system. **Official Response from Alyssa Clementi:** > Hi Gladys, thanks so much for the feedback, we really appreciate hearing firsthand from our customers. We're glad that Lavu is helping streamline all of your restaurant's operations, and if there is anything you need, please reach out! ### 10. Fast, Reliable and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Philip V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Lavu?** Lavu is a great user-friendly system that allows ease of use for both front and back-end users. Easy to set up, reps and customer service are always responsive. Great! **What do you dislike about Lavu?** MenuDrive is a little complicated and clunky but still, a great tool and the representatives are always there to make quick changes and help along the way. **Recommendations to others considering Lavu:** Don't get sucked into other companies offering all kinds of bells and whistles that sound great, chances are you won't need them or use them and they are much harder than they make it sound. Pay for just what you need and not the things you don't. Lavu is quick, easy and has all the essentials right out the gate even if you are doing it quick and in a hurry. Had my system up and running 2 days after making contact. Look no further. **What problems is Lavu solving and how is that benefiting you?** Easy to train new employees and staff, and easy to get my second and third locations set up without a long onboarding process. Flexible back end setup to do what is needed to get the job done. **Official Response from Alyssa Clementi:** > Hi Philip, thank you so much for your detailed feedback, we truly appreciate it! It's great to hear everything that we are getting just right, and what we can improve on! We are constantly striving to make Lavu and Menudrive the perfect products for our customers, so this is really great to hear. ### 11. Lavu is a great platform at this price point **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Lavu?** FOH interface is easy to use. There are limitations with every app - for example, the size of the screen. You have to deal with a small iPad screen, and I think you do very well with that. Or with splitting items/checks. Something is always going to be sacrificed. But I never have a problem while splitting checks - you just have to work around your system. BOH system is easy to use and update on the fly. **What do you dislike about Lavu?** · When some feature of Lavu goes down, customer support is very guarded and secretive. They won't just admit there is a problem and say 'this is when we expect to be back online' or 'this is the problem, we're not sure when we'll be back online.' Although I've been on hiatus for a few months, so you may have solved this problem. · Is there a reason servers can't + an item after it's been saved/sent? I'm talking about items that don't go to a kitchen printer. · I wish there was a way to run a cashout after the batch, but before the server has clocked in again. ·I would like it to be easier to look up server sales or individual item sales for previous days. Such as, there was a discount on item A two days ago; who discounted it and who was the server. But again, I realize there must be limitations to this. ·Is there a way to discount a whole ticket without the sales tax still showing up? · Also I'm trying upload the screenshot they asked for on this survey to confirm that I'm a user, and it won't accept any pictures at all. **What problems is Lavu solving and how is that benefiting you?** I would have no way of knowing this. Is there a newsletter Lavu sends out? ### 12. Perfect software for a small/medium café/restaurant **Rating:** 4.5/5.0 stars **Reviewed by:** Ruben L. | Propietario, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Lavu?** The Ux is simple and easy to teach and understand, the ability to go to the back end to add or edit food items and inmediatly see the changes on the app is wonderful. **What do you dislike about Lavu?** Not all the features work in my country (Mexico) as the PayPal function; the inventory management lacks functionality and its difficult to use the "back end" website on an iPad. **Recommendations to others considering Lavu:** it is a great POS for any small/medium restaurant, pair with the kitchen display system and your service runs smootly **What problems is Lavu solving and how is that benefiting you?** TIME!!, The ability to take and order on the table and send it directly to the kitchen on the spot saves time and makes the service runs smoothly; and allowed us to see how the products behave on the front end with their complete reports. **Official Response from Alyssa Clementi:** > Hi Ruben, thank you so much for your feedback! It's great to hear from our global customers. We are currently working towards making sure all of our features work in other countries as well! ### 13. I feel that my business is much more efficient now that I have Lavu. **Rating:** 5.0/5.0 stars **Reviewed by:** Cindi R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Lavu?** The clear and concise format and the table side ordering capabilities **What do you dislike about Lavu?** I really haven't discovered anything that I think needs to be changed or improved at this time. It has met all my expectations **What problems is Lavu solving and how is that benefiting you?** They have added several new report formats and there is so much information available at the touch of a button. **Official Response from Alyssa Clementi:** > Hi Cindi! Thanks so much for your feedback, Lavu greatly appreciates it! It is great to hear how well Lavu is working for you. ### 14. Lavu is the best pos for our company **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel Ernesto R. | Media Planner, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Lavu?** One of the advantages of this software is that we can use it even offline, to view inventory management, employee management, discount management and other available tools. The promotion and discount management has very effective suggestions and is very easy to activate and implement. It has real-time sales and order reports and metrics to monitor daily sales at all times. **What do you dislike about Lavu?** The system has presented us with failures at the time of debiting payments, the card does not seem to pass and you have to verify by the movements, if the payment was canceled or not. The software is quite easy to use, but in the end it contains many options that could overwhelm and make navigation a little clumsy. When we had problems with the credit card, we submitted a report to technical support and never got a response, we had to get outside help for the solution. **Recommendations to others considering Lavu:** I can recommend this software without hesitation, as there are many advantages and benefits. Our billing and collection system is organized, sales have increased and the employees are satisfied with the use of the program, as it is intuitive and easy to use. It is one of the most complete payment softwares, since it allows us to keep all the organization of the activities, as well as the invoicing and payments by different means. We can notice how sales grow daily, because of the management and tools that the program has, also improving the performance and productivity of employees, being able to closely monitor their daily activities. **What problems is Lavu solving and how is that benefiting you?** This is a very easy to use and intuitive software with functionalities that go beyond the payment by point of sale (pos), but has tools such as online payments, inventory management, billing, customer database and easy access to mobile devices such as iPad and iPhone. It allows billing and collection by various payment methods such as point of sale, online payments, mobile payments and more. It has very good reports that allow you to see daily sales in real time, as they are uploaded to the system, being able to closely monitor the daily sales of the company. It has electronic signature for the convenience of our customers. It also has mobile access being compatible with iPad and iPhone. **Official Response from Alyssa Clementi:** > Hi Daniel, thank you so much for taking the time to leave us feedback! We love to hear that Lavu has helped you streamline your business. We are sorry that you have experienced issues with debiting payments, and we hope to make sure the issue doesn't happen again. ### 15. It is an easy format system that has worked well with our menu selection. **Rating:** 4.0/5.0 stars **Reviewed by:** Joe V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Lavu?** The menu structure works well with our extensive selection. It is relatively user friendly and has an administrative creation website that works well. **What do you dislike about Lavu?** Concern about costs/price. We don't want to have to change our point of sales systems to another platform but if prices rise, then we may have to. Communication of any pricing changes needs to be timely. **What problems is Lavu solving and how is that benefiting you?** User interface always needs to be improved. We don't have time to search for buttons if we can keep things simple. **Official Response from Alyssa Clementi:** > Hi Joe, thanks so much for your feedback! We love hearing from our customers. We know the times are a little crazy, but we are doing everything in our power to make sure Lavu stays the same price. If you have any questions, please reach out to your Customer Success Manager and they will have all the answers! ### 16. Lavu has issues that need attention. **Rating:** 0.0/5.0 stars **Reviewed by:** John K. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Lavu?** Lavu is a cloud-based POS and so data and reports are delivered in real time. **What do you dislike about Lavu?** The support is outsourced and not very good. Reports are inaccurate for companies with multiple locations. This is a bug that was reported years ago and never fixed. The gift card integration is buggy. One of the most disappointing aspects is the offline mode which is non-existent although it is an advertised feature. **What problems is Lavu solving and how is that benefiting you?** Unfortunately, we had to switch to a different company. We were getting too big with too many stores to deal with the inadequacies of Lavu. It was worth using Lavu while we did because it solved many issues. However, we found that there are better choices. **Official Response from Alyssa Clementi:** > Hi John, thanks for letting us know about your experience with Lavu. We do really appreciate any and all feedback, and we are sorry to hear that your time with Lavu was less than ideal. Please reach out to us at (855) 767-5288 and we would love to discuss this further. ### 17. owner **Rating:** 4.5/5.0 stars **Reviewed by:** tracy K. | owner, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Lavu?** ease of use, I can log in anytime from home or at work and check on sales, make changes to the menu, time sheets. It's very user friendly and updates immediately **What do you dislike about Lavu?** don't have anything bad to say, have been using LAVU pos for 10 years and very happy with it. If I have any issues I call them and get a response right away. **What problems is Lavu solving and how is that benefiting you?** sometimes the internet connection goes down, support helps resolve this issue and we can still use offline until fixed then all orders get updated. It's awesome! ### 18. Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Luis A. | F&B supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Lavu?** To have access to special reports and to be able to organize the POS with my products **What do you dislike about Lavu?** I can not move or organize the category Windows as I desire. If I erase an item from the menu, it won´t erase in Marketman or vice versa. **What problems is Lavu solving and how is that benefiting you?** Better organization in my restaurant from sending orders to the kitchen to getting really specific reports. **Official Response from Alyssa Clementi:** > Hi Luis, thanks so much for the feedback! We really appreciate hearing from our customers, and it's great to hear how much Lavu has helped you streamline operations for your restaurant. If you need anything, please do not hesitate to reach out at (855) 767-5288. ### 19. Inspired to Use Lavu **Rating:** 5.0/5.0 stars **Reviewed by:** Julio G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Lavu?** It's extremely easy to work with on the Ipad. **What do you dislike about Lavu?** I really don't have anything other than getting more training videos on how to use certain functions for free if possible. **What problems is Lavu solving and how is that benefiting you?** It's compatible with wifi and the reports are easy to print and keep track of. Our accounting department is happy about that part. **Official Response from Alyssa Clementi:** > Hi Julio, thank you so much for your feedback, we really appreciate it! We will be uploading how-to videos very soon, but in the meantime, you can always reach out to our Customer Success team, 24/7, at (855) 767-5288. Please do not hesitate to reach out! ### 20. Lavu Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Lavu?** I like that Lavu allows many different options that personalize settings to fit our business needs. Also, the online customer service chat is highly responsive! **What do you dislike about Lavu?** I would not say there are major downsides to Lavu as a program. The one problem we have encountered is there are supply shortages at times. **What problems is Lavu solving and how is that benefiting you?** The customer service representatives through the backend panel are exceptional! I have not come across a problem that we could not solve. **Official Response from Alyssa Clementi:** > Hello, thank you for your feedback! We really appreciate your input on our system, and we are so happy to hear that Lavu is working so well for your restaurant! Please do not hesitate to reach out if you ever need any assistance at our 24/7 Support line: (855) 767-5288. ### 21. Lavu has a nice looking interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Hope W. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Lavu?** The ease of making changes with menu items and categories as our items change often. **What do you dislike about Lavu?** Some reports do not always tie out with each other. **What problems is Lavu solving and how is that benefiting you?** They have worked with me to resolve any reconciliation issues which is helpful with financial reporting. **Official Response from Alyssa Clementi:** > Hi Hope, thanks for letting us know how well Lavu has worked for your business! We're happy to hear that Lavu is easy to use, especially when it comes to item changes! We are always working to improve our reporting and analytics, but in the meantime, if you have any questions, please reach out to our Customer Success team at (855) 767-5288. ### 22. Invalid Pin **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl T. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Lavu?** Customer support was very prompt in responding. Took less than 30 seconds to fix the issue I was having. **What do you dislike about Lavu?** Have been using for 6 months and have not found any downside to the system. **What problems is Lavu solving and how is that benefiting you?** Very easy to keep track of daily business. ### 23. 6 years with lavu **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Lavu?** User friendly, easy to use, easy set up, Great to have access to info everywhere I am **What do you dislike about Lavu?** Somewhat difficult to quickly "86" items in a rush, would be great to have access to from the pos **Recommendations to others considering Lavu:** Contact someone currently using it to see their system and get their input **What problems is Lavu solving and how is that benefiting you?** Integration with other services is vital to streamlining, currently working on our online ordering platform **Official Response from Alyssa Clementi:** > Hi, and thank you for your review! We really appreciate your business, and we are excited that you find Lavu easy to use! ### 24. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Daryl C. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Lavu?** I like that the program is very user friendly **What do you dislike about Lavu?** I really haven't had any issues that weren't adressed **What problems is Lavu solving and how is that benefiting you?** Lavu helps me have my entire menu at the touch of a button along with being able to customize it ### 25. Very good system for the money! **Rating:** 5.0/5.0 stars **Reviewed by:** Hilton W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Lavu?** Their customer service is 2nd to none. They are there 24/7 and are happy to help every time I call. **What do you dislike about Lavu?** Sometimes when there is a systemwide problem they can be hard to get in touch with. **What problems is Lavu solving and how is that benefiting you?** They are my only point of contact between my employees and taking my customer's orders. They make it very simple to get our customer's orders into the kitchen and get them right. **Official Response from Alyssa Clementi:** > Hi Hilton! We appreciate the feedback, and we are truly grateful for your loyalty to Lavu! Our customer success team is always here if you have any questions, and we will continue to improve our response time to ensure all customers are served. ### 26. The most robust POS for your restaurant! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Lavu?** Interfacing merchant portal to set up menu items, pricing, groupings, etc. **What do you dislike about Lavu?** Needs more report options like date ranges. **Recommendations to others considering Lavu:** Lavu is a great POS system. The integration is seamless. Make sure users know what they want out of it to get the most out of it. **What problems is Lavu solving and how is that benefiting you?** We are not experiencing problems at this time. **Official Response from Alyssa Clementi:** > Thank you for your feedback! We will be updating our reporting options, so we will keep you posted! ### 27. Perfect Restaurant Software **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany P. | Point of Sale Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Lavu?** I really like the ease of use as well as The features that we're built specifically for a restaurant **What do you dislike about Lavu?** I dislike that they do not have the ability to integrate third-party payments with their kiosk. **What problems is Lavu solving and how is that benefiting you?** I am currently not having any issues with Lavu and I have seen the benefit of being able to schedule my staff and have a portal that they can access to request off **Official Response from Alyssa Clementi:** > Hi Tiffany! Thank you so much for your feedback, we really appreciate it! We're really happy that you are satisfied with Lavu :) Of course, we are always working on improvements to make life as easy as possible for our customers, and that includes third-party integrations! Stay tuned. ### 28. I have had no issues when reacing out to lavu support team, they are alwasy eager to help **Rating:** 4.5/5.0 stars **Reviewed by:** Adam G. | ISO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Lavu?** The simplicity of the POS and how smooth and easy it is to learn. **What do you dislike about Lavu?** I haven't seen many things that I dislike about it. **Recommendations to others considering Lavu:** N/A **What problems is Lavu solving and how is that benefiting you?** Have no issues in the works with Lavu, and normally if an issue does arise, it is taken care of. **Official Response from Alyssa Clementi:** > Hi Adam, thanks for your feedback! We are glad to hear Lavu's support team is so reliable! ### 29. Good product- support could improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Lavu?** Very easy to learn and fairly intuitive user interface **What do you dislike about Lavu?** Support is difficult to reach at times and I wish more items were customizable as we are not a restaurant. I wish they would allow Authorize.net as a payment gateway again. **What problems is Lavu solving and how is that benefiting you?** I like being able to check historical transactional data **Official Response from Alyssa Clementi:** > Hello! Thanks for letting us know how Lavu works for you, we always appreciate feedback! We are happy to hear that Lavu is user-friendly, but we'd love to improve your experience with customer support. We are always looking to better our teams, and our product with new features that make Lavu more customizable. ### 30. Always helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2022 **What do you like best about Lavu?** Easy to reach when calling. Always call back if I'm not able to reach anyone in a timely manner. **What do you dislike about Lavu?** The system is tempormental. It goes offline alot and the card system does. Not work most times. **Recommendations to others considering Lavu:** Customer service is always available. The system has alot of problems. **What problems is Lavu solving and how is that benefiting you?** They solves are time clock issue and the card reader last few times Wich was not working also at the time. **Official Response from Alyssa Clementi:** > Hi! First off, we want to thank you for your feedback. Lavu always love to hear firsthand from the customers. We are constantly working to improve our product, and we are very happy you find our Customer Success team so helpful! ### 31. Functional but not perfect **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Lavu?** The POS front-end interface is simple and easy to use for high-volume restaurants **What do you dislike about Lavu?** Technical customer service can be lacking. The split check feature is confusing and not super functional. Glitches occur with sending orders and occasionally losing data. **What problems is Lavu solving and how is that benefiting you?** n/a **Official Response from Alyssa Clementi:** > Hi! Thank you for your feedback, we love hearing from our customers firsthand on what we can make improvements to. We're glad that Lavu is doing its job for you, but of course we always want to exceed expectations. If you have any questions, please reach out to us at (855) 767-5288 anytime! ### 32. Customer service technical support was very helpful and patient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Lavu?** Lavu is an easy to use POS system that offers great customer support. **What do you dislike about Lavu?** There isn't really anything I can think of. **What problems is Lavu solving and how is that benefiting you?** We had an issue involving our POS printer, our support person Mir went above and beyond to assist us. **Official Response from Alyssa Clementi:** > Hi! Thank you for the feedback, we really appreciate hearing from our customers! We are so happy our Customer Success team could help you with your issue. ### 33. Awful results, no accountability **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Lavu?** That we have moved on to another system. **What do you dislike about Lavu?** For some reason, our Lavu system was dropping about 2 to 5% of our transactions. The issue was not traceable to us except by noting the discrepancy in our bank account deposits versus the Lavu reports. In repeated calls, Lavu was unable to determine the problem. After losing over $35k, a representative of Lavu showed us how to "recapture" a small number of those transactions, but the other revenue was lost. Lavu had no explanation for how the problem occurred. Lavu was unresponsive as to our request that it cover any part of our loss. When we finally corresponded through a lawyer, they hired a couple of lawyers from Park Avenue who basically told us to pound sand. **What problems is Lavu solving and how is that benefiting you?** We moved on from Lavu because the system caused us to lose a lot of revenue and Lavu had no solution for us. **Official Response from Alyssa Clementi:** > Hi Stephen, first off, I want to apologize that you had to deal with these issues while using Lavu, and we are sorry that you have moved on to a new POS system. We would love to figure out a way to make this right, and clear up any remaining issues. Please reach out to our support team and we would be happy to speak with you. ### 34. STAY AWAY **Rating:** 0.0/5.0 stars **Reviewed by:** Guy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Lavu?** Being an iPad based system it theoretically offer mobility and flexibility **What do you dislike about Lavu?** The system being cloud based has no functioning offline mode and when your connection is down or their servers crash (which happens often), you are out of luck. No credit card processing, no orders sent to the kitchen. **Recommendations to others considering Lavu:** I purchased a complete system from LAVU this past April with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. We are now almost at the end of September, just this past week they delivered the last remaining hardware piece originally promised, 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. **What problems is Lavu solving and how is that benefiting you?** They have horrible customer support, the most common answer you can expect is "we'll deal with this issue via a future software upgrade" **Official Response from Hilary Wainwright:** > Guy, we are sorry to hear about the issues you've been dealing with and that your initial experience with Lavu has not been positive. We strive to address customer pain points in all our new releases and we have made a number of enhancements since you joined us. In response to feedback like yours we have launched the best-in-class offline mode. You can contact our support team at 855-528-8457 and one of our team members will help you get updated to the latest version of our app and enable offline mode on your devices. We appreciate your business and look forward to helping you get the most out of Lavu. ### 35. Good Option! **Rating:** 3.5/5.0 stars **Reviewed by:** C Marie M. | Auditor/Accounting, Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Lavu?** I really like the control I have over the POS user interface. Lavu will have a team build it for you, but I like that I was able to do it all myself! It has the ability to setup pictures even for your menu items. It can be as fancy as you'd like, or as simple. It works anyway you want it. We used this sytem in a non traditional way while waiting fo have the funding to purchase the register, and it blew our minds how amazinly it worked even for that! **What do you dislike about Lavu?** I do not like navigating around the internet interface. To me, the layout isn't very user-friendly and is confusing. I wasn't given an intro to the program like most, so it may have been explained in that, I just don't know. The layout just doesn't seem logical at all. I'm sure it will improve over time. **Recommendations to others considering Lavu:** If you're looking for good option at less the expense, this works wonderful! I done research for months before going to Lavu and we're sure glad we did. Our speed of service has increased more than double of that which we had before the system! **What problems is Lavu solving and how is that benefiting you?** We have virtually eliminated miscommunication within the staff using the POS to print to a kitchen printer. Now if there are errors, it is due to the lack of reading the entire line item on the print out. The system cannot fix human error, but it surely eliminates a lot of that even! **Official Response from Hilary Wainwright:** > Thanks so much for the comprehensive review. We're glad to hear you're having a good experience with Lavu and are working diligently on the issues you've noted. If you'd like to recommend Lavu check out our new referral program. https://www.lavu.com/referral-partner-program ### 36. Fantastic customer support but software tweaks still needed **Rating:** 3.5/5.0 stars **Reviewed by:** Anna J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Lavu?** Customer support, by far. Questions are quickly answered, and every interaction with CSR's, sales and training departments have been professional and any questions thoroughly answered. **What do you dislike about Lavu?** The POS software itself needs tweaks to be more quick-service friendly. Example: it's hard-wired that you need a customer's phone number, first and last name in order to start an order. Also, once you search for a customer by phone #, if they aren't in the database, it doesn't automatically re-populate the phone # into the new customer record, requiring that you re-enter it. So, creating customer records is a slow process, and not really practical when handling any kind of volume. **What problems is Lavu solving and how is that benefiting you?** The reports are wonderful. Automatic reconciling is great, and being able to review sales by category, etc is exciting and definitely helps us plan marketing strategy and more efficient inventory purchases. **Official Response from Alyssa Clementi:** > Hi Anna, we're happy to hear that Lavu is helping your business become more efficient! Our customer support team is always happy to help :) ### 37. Decent system with good online service - clunky back end **Rating:** 3.0/5.0 stars **Reviewed by:** Chris R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Lavu?** Hand held ordering is great. Learning for servers is very simple. Very easy to view sales from back end app on my phone, computer or tablet. Love the KDS. I wish it was a touch screen but you learn to live with it. **What do you dislike about Lavu?** The back end isn't very user friendly for reports. Phone service is bad. Too many errors in the reports when downloading. **Recommendations to others considering Lavu:** I liked Touch Bistro front end better but they didn't have a KDS which is a must. Toast was good but they make you use a specific provider. I guess Lavu is supposed to be neutral but not exactly.. It was a bit confusing. **What problems is Lavu solving and how is that benefiting you?** Can't download reports or break up data like I'd like. The biggest benefit is table side ordering. **Official Response from Alyssa Clementi:** > Hi Chris, thanks for letting us know how using Lavu is going for you! We love our KDS too, it's great! We've been improving our backend to make reporting and analytics as streamlined as possible. Please let us know if you have any other issues! ### 38. Some Great features, but weird glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Lavu?** Pretty user friendly and customer support usually knows how to fix what I need them to fix. **What do you dislike about Lavu?** Weird glitches lately. All of a sudden things that were working fine, will stop working. For example running gift cards stopped working (Selling and charging) at one of our locations. Also we did a price increase and each location had a weird glitch in parts of the system that had worked fine before, which was weird since the only changes were to the menu on the features. Also missing easy simple things like totaling inventory. Why hav the ability to update pricing and counts if it doesn't total it. **Recommendations to others considering Lavu:** I would recommend but with full disclosure of issues. **What problems is Lavu solving and how is that benefiting you?** We have been with Lavu for 4 years now and love the reports and how it is able to ingrate with our accounting system, it has made us much more responsive and helped us avoid bigger issues. **Official Response from Alyssa Clementi:** > First off, we'd like to thank you for being a loyal Lavu customer for over 4 years, that great to hear! We are constantly striving to make our system perfect, especially when it comes to glitches. We are well on our way to removing all issues. Please let us know if you need anything! ### 39. Lavu: Going above and beyond for Merchants and ReSellers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Lavu?** I enjoyed working with Jesse C to get the gift cards working. This has been a back and forth issue and this particular team member went above and beyond to make sure our merchants were set up correctly for Lavu Gift. **What do you dislike about Lavu?** everyone is NOT on the same page and different people give different answers. I called in and was told that Lavu gift does not work with EMV terminals, then when I spoke with a manager they said it works with Dejavoo devices not PAX. However I have called in previously and had Lavu Gift set up on a PAX device. **What problems is Lavu solving and how is that benefiting you?** We are solving the ability to use an EMV device to accept Lavu Gift credit cards. This has been very beneficial as we have had merchants that switch to our processing and to EMV so that they can accept gift cards too. People dont want a million devices to accept different payments. We have made it so they can accept all cards through their EMV terminal. **Official Response from Alyssa Clementi:** > Thanks so much for letting us know how great it is to work with us! We appreciate the business, and we are always happy to help with anything you may need! ### 40. Useful Product - Sales & Support Disconnect **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Lavu?** The platform seems to be a very useful product. Cloud Based. Good Up Time. Pretty Customizable on the fly, Has Useful Reports & Tracking in the back office. **What do you dislike about Lavu?** Can only use with Apple IPad, Onboarding training much too insufficient especially at management level which causes far too long a learning curve for implementation. Requires extensive...weeks...of trying to self-learn management level through their online video and articles as well as extensive trial and error...not good for high volume businesses. Communication disconnect between the sales and support departments regarding the our business model and specific needs caused a 30 to 45 minute waste of onboarding training time. Sales department made promises that the support department didn't meet. System REQUIRES a printer even though we made it clear from the first sales conversation that we are a paperless operation. Claim to have 24/7/365 Technical Support however 3 times out of 5 we were unable to get support when we needed. **Recommendations to others considering Lavu:** I cannot recommend at this time **What problems is Lavu solving and how is that benefiting you?** Have not yet been able to evaluate. Implementation period has been too long due to insufficient onboarding training for management level. **Official Response from Alyssa Clementi:** > Hello, thank you for your review. We are glad to hear you like the Lavu product, including reporting, tracking, and customization. We are sorry to hear that your team had issues while onboarding and training. We know training can be extensive, but we only want our customers to know the in's and out's of the system so they can take full advantage of our POS. If we can help, please reach out and we'd love to fix this. ### 41. A sophisticated restaurant point of sale system **Rating:** 3.5/5.0 stars **Reviewed by:** Eric E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Lavu?** Features such as tableside ordering, intuitive check splitting, online ordering and local reps. Also the freedom to choose from many credit card processing companies, not just one or two. **What do you dislike about Lavu?** Lavu has become a bit greedy over the past few years. Prices seem to just go up and up and up. Features that used to be included now cost extra. **Recommendations to others considering Lavu:** Few restaurant POS solutions offer the flexibility of Lavu. It can be implemented in a wide variety of restaurant types from fine dining and bars to pizza shops and drive thru fast food. **What problems is Lavu solving and how is that benefiting you?** Quick and accurate ordering improves customer satisfaction while tracking revenue improves bookkeeping. **Official Response from Alyssa Clementi:** > Hi Eric, thanks for letting us know how Lavu is working out for you. We really appreciate the feedback! While our prices might fluctuate from time to time, it only reflects the quality of our newest features. To help our customers save money, we have even implemented the Cash Discounting Program, removing CC fees from the customer! ### 42. Great POS **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Lavu?** I love this pos cause it so easy and simple to use and its also very user friendly and actually makes sense for a restaurant to have it . **What do you dislike about Lavu?** How i have to hit 5 buttons to cash a card out.I also hate the transaction succesfful screen pop up after u cash out.Should this POs want to make things faster for me? **Recommendations to others considering Lavu:** Very easy and simple to use and i would use it for any other type of business that i may own or run **What problems is Lavu solving and how is that benefiting you?** Very easy to track if somethinf is off on my inventory **Official Response from Alyssa Clementi:** > Hi Robert, thank you for letting us know how much you like using Lavu! We are constantly improving our system so that it is the most efficient and easy to use on the market - including our cash out screen. ### 43. Great POS with lots of options **Rating:** 5.0/5.0 stars **Reviewed by:** Joel M D. | Co-Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Lavu?** It is user friendly and easy to tailor to needs of business. Support is always available. **What do you dislike about Lavu?** Some reports are not always where you would think they would be. You may have to try a few different selections before you find what you are looking for. **Recommendations to others considering Lavu:** Great POS that you set-up and learn easily. **What problems is Lavu solving and how is that benefiting you?** We have 2 differents businesses running on one POS system. We want our customers to only get one bill. The system tracks the sales separately for easy reporting. **Official Response from Alyssa Clementi:** > Hi Joel, thanks for your review! We really love hearing from our customers, and we're happy that Lavu has been working out for you! ### 44. Flexible but not always reliable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Lavu?** I like that Lavu allows customization when it comes to designing buttons and menus. The navigation on the interface and the as well as the back end is straight forward and easy to use. It also organizes sales information into graphs, which is a nice visual. **What do you dislike about Lavu?** The system is slow to print receipts, and also slow when loading new menu items when the settings need to be reloaded. It sometimes crashes, and also the way that checks are split is not intuitive. **What problems is Lavu solving and how is that benefiting you?** I used Lavu as a restaurant point of sale system. Benefits are that it allows you flexibility when dealing with an ever-changing menu, updating 86 counts and easily allowing for adding/deleting items. **Official Response from Hilary Wainwright:** > Thank you for your review. Look for much more intuitive check-splitting features and faster processing times coming with the 4.0 release in the near future. As always, give us a call at 855-767-5288 if there is a specific problem you're facing and our Care team will get you sorted out! ### 45. All our locations are reporting in one system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Lavu?** I like that I can do a wide variety of reports to include all my locations or just one, I like that I can add on programs for more specific tracking. I like that I can export to excel for easier translations. I like that I can update menu items to fit the seasons or locations. Lavu is user friendly, has training guides and training videos to walk you through setting things up as well where to find certain buttons. I have had better luck when I call in for support and they tend to have a solution and always offer a discount on products or on screen training for managers. They email you the conversation for future use when you need help again. You can find the invoices on the front page for ease as well. Overall, I think lavu is a good program for a wide variety of users **What do you dislike about Lavu?** I don't like the chat box for customer support. i never actually get specific answers after spending a lot of time with them, they always revert back to me calling in. **Recommendations to others considering Lavu:** there are a lot of guides, videos, training videos to help walk you through it **What problems is Lavu solving and how is that benefiting you?** tracking by the hours of when specific events happen to determine if that event made us money and whether we should have them again. **Official Response from Alyssa Clementi:** > Hello! Thank you so much for your feedback, we truly appreciate hearing what works and what doesn't work for your business. We are very glad to hear how Lavu has been a good product for your restaurant. We have also made many improvements to our customer support channels, including making it 24/7 support via phone, chat, and email. If you have any questions, please reach out at (855) 767-5288 or through our new and improved chat box. ### 46. Good program easy and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Lavu?** I like how easy it is to view sales snapshots, timekeeping reports, and view itemized sales, voids, and comps. **What do you dislike about Lavu?** There is nothing in particular that I dislike. I do wish that the software could be created into a mobile app so I can access functions from my mobile device. **What problems is Lavu solving and how is that benefiting you?** Pos system, financial transactions, timekeeping **Official Response from Alyssa Clementi:** > Hi, and thank you for your feedback! We really appreciate hearing from our customers, and figuring out what works for them. ### 47. The good and bad **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Lavu?** Good product on the back-end with clear visuals. **What do you dislike about Lavu?** Poor customer service--don't seem to take customers seriously. **What problems is Lavu solving and how is that benefiting you?** POS, inventory, sales tracking, etc. **Official Response from Alyssa Clementi:** > Hello, thank you for your feedback! We are very happy that you enjoy using Lavu for your business, but we do apologize that you had a less than stellar experience with customer service. We'd love to fix this, so please reach out! ### 48. Love Lavu! **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie F. | Owner/Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Lavu?** Full customization yet easy to use and learn. Also - Great customer service! **What do you dislike about Lavu?** The balancing till at night with square credit card integration option that we have is a bit difficult to navigate especially at first **What problems is Lavu solving and how is that benefiting you?** Many. We are a tap house firstly and this integrates with our beer menu software. We also love the ease of reports and real time data retrieval. **Official Response from Alyssa Clementi:** > Hi Valerie, that is great to hear! We're happy that Lavu could help your taphouse run more smoothly. ### 49. Does what it says **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Lavu?** Like ability to edit, improve and appreciate fact that we have used for 5 years and they keep improving things **What do you dislike about Lavu?** seems to take a long time to make some improvements. **Recommendations to others considering Lavu:** make sure you get set up properly up front and that it does what you want to do. We still end up using lots of excel spreadsheets driven from lavu. **What problems is Lavu solving and how is that benefiting you?** We use as POS system and would like easier ways to improve reporting. We split tips on one side and have tip outs on other side, reporting is challenging sometimes. **Official Response from Alyssa Clementi:** > First off, we'd like to thank you for your feedback! We appreciate hearing firsthand from our customers what they like and dislike about Lavu, so that we can make it the perfect product for everyone! Please reach out if you need anything. ### 50. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Lavu?** Lavu makes it very easy to track sales or employee hours by any date range with only a few clicks of the mouse. **What do you dislike about Lavu?** There is nothing in particular that i dislike about lavu. **What problems is Lavu solving and how is that benefiting you?** Timekeeping and sales, transaction processing. **Official Response from Alyssa Clementi:** > Hi, and thanks for leaving us a review! We're really happy to hear that Lavu has worked out for you and your business, and we hope that our system continues to make your job easier :) ## Lavu Discussions - [Does Lavu only work on iOS devices?](https://www.g2.com/discussions/operating-systems-09fd940e-dd44-44e5-9f2a-d6a930799a47) - 2 comments, 1 upvote - [Does Lavu require a specific payment processor?](https://www.g2.com/discussions/payment-processing-d8a2cdf9-b059-4363-be6d-c92df8705080) - 1 comment, 1 upvote - [Is there a large amount of money due up front?](https://www.g2.com/discussions/up-front-cost) - 1 comment, 1 upvote - [Does Lavu require a contract?](https://www.g2.com/discussions/contracts-a7e1068c-7118-4a1d-b80b-30010b50bee7) - 1 comment, 1 upvote - [View Lavu pricing details and edition comparison](https://www.g2.com/products/lavu/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+12%3A14%3A09+-0500&secure%5Bsession_id%5D=976e59c6-1152-42cc-9700-6b3ea40e5fa9&secure%5Btoken%5D=5c1d1e5c73bcc6cb71ef25a1e52b1c1adb0f27e65b4fc15a0a66fa5ff6453185&format=llm_user) ## Lavu Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Front of Office** - POS - Table Management - Kitchen Ticketing **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top Lavu Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (351 reviews)