# Gist Reviews **Vendor:** Gist **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Gist Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :) ## Gist Pros & Cons **What users like:** - Users find Gist's **ease of use** exceptional, allowing efficient setup and centralized communication in a single dashboard. (20 reviews) - Users value the **responsive customer support** of Gist, with the team going above and beyond to assist. (13 reviews) - Users appreciate Gist for its **comprehensive features** , offering everything from support to marketing on one platform. (10 reviews) - Users find Gist's **integrated chat features** invaluable, streamlining customer interactions and enhancing support efficiency. (9 reviews) - Users love the **ease of use and comprehensive features** of Gist for effective email marketing and support. (8 reviews) - Helpful (8 reviews) - Marketing Automation (8 reviews) - Knowledge Base (6 reviews) - Tool Variety (6 reviews) - Automation (5 reviews) **What users dislike:** - Users face a **learning curve for advanced features** , making it challenging to fully utilize Gist's capabilities. (6 reviews) - Users highlight the **limited features** of Gist, expressing the need for more tools and flexibility in usage. (6 reviews) - Users find the **limited options** for upgrades and migration services frustrating, impacting their overall experience with Gist. (5 reviews) - Users experience significant **live chat issues** with Gist's mobile app, including lost messages and poor widget functionality. (4 reviews) - Users find Gist's platform **not intuitive** , facing challenges in locating settings and tools initially. (4 reviews) - Chatbot Issues (3 reviews) - Chat Management (3 reviews) - Email Issues (3 reviews) - Expensive (3 reviews) - Integration Issues (3 reviews) ## Gist Reviews ### 1. Impressive Chat Features and a CRM That Truly Helps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gist?** Chat features are very impressive and the whoel CRM helps a lot. **What do you dislike about Gist?** nothing so far, honestly, its a solid tool that we've used for a while now **What problems is Gist solving and how is that benefiting you?** It saves us time both in how customers/clients contact us and also it keeps track of every conversation which is very helpful. ### 2. Trashed company **Rating:** 0.0/5.0 stars **Reviewed by:** Alex S. | General manger, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Gist?** All-in-one functionality for ticketing, live chat, help desk, AI assistant for internal team and customers. **What do you dislike about Gist?** Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device **What problems is Gist solving and how is that benefiting you?** It combines all in one solution for our team for email ticketing/support, live chat, emails and help desk ### 3. Gist is a good choise as a CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Gist?** The thing we liked best about Gist is that it is an all-inclusive platform within which you can do both marketing and business process management. In EMV we used different vertical platforms to do everything, now with Gist a large part of the business processes can be managed in one app. **What do you dislike about Gist?** The thing that we as a company like least about Gist is the fact that membership is based on the number of contacts. We have large databases of contacts and importing them all would become very expensive. **What problems is Gist solving and how is that benefiting you?** In EMV we used different vertical platforms to do everything, now with Gist a large part of the business processes can be managed in just one app. ### 4. A great CRM solution for Solopreneurs **Rating:** 4.5/5.0 stars **Reviewed by:** Andy L. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Gist?** I've found Gist to be a very intuitive software to set up. It integrates well with my existing SOP and the support through both Knowledgebase and WebChat has been efficient and fast. I'm still learning how to master the software, but each day it is adding value. **What do you dislike about Gist?** When using the CRM, the messages can be saved inbound messages are saved in my Outlook system too. However, I don't think Outbound messages are able to appear in the Outlook 'Sent' folder. I would also like to be able to format the text when replying from GIST. I don't believe I'm able to 'bold' any text, or create a bullet point list, like i can in Outlook. **What problems is Gist solving and how is that benefiting you?** We've wanted to have a Live Chat bot (like Emma), and the solution that Gist provides appears to be the perfect fit so far :-) ### 5. Simple and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Isaac D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Gist?** It is simple to understand; especially through the help articles provided! The Suppor Team is helpful as well. **What do you dislike about Gist?** I am not a veteran user of Gist, but so far my challenges are: 1. Understanding errors when importing (there's not enough details on these errors) 2. Upgrading the subscription and contacts (Had to reach out to Support to upgrade from Professional All-In-One for 1k to Premium AIO for 5k; unable to do from the settings) 3. Migration services not included under Professional. I tried to use this service and am still waiting to here from support as it's apparently only included under Premium Yearly. Couldn't find the Premium Yearly option. **What problems is Gist solving and how is that benefiting you?** It has so far solved the current needs we have such as options to set up Live Chat and Email marketing. ### 6. A Powerful Swiss-Army Knife! **Rating:** 5.0/5.0 stars **Reviewed by:** Shade O. | Events Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Gist?** I love the fact that it has many useful marketing tools that are easy to setup and deploy. It isn't clunky as you would expect with such an array of tools **What do you dislike about Gist?** There are no downsides that I see at the moment. The tutorials are there to help guide you through each and every feature. **What problems is Gist solving and how is that benefiting you?** Having an app for their live chat is a big plus! I also like their comprehensive CRM that allows you to store amazing amounts of data - even custom data. ### 7. Gist - a powerhouse app for chat and customer relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Gist?** I really love how easy it is to add chat to my site and other sites. The knowledge base is a major plus. They just launched drip campaigns. My customers are now engaging constantly with me and getting the info they need. I can immediately get a notification in my phone and chat with customers on a mobile app. Now with automations, merge tags, filters, etc I can always see where my customers lie. It’s fantastic! **What do you dislike about Gist?** The mobile app needs serious attention. It's pretty poor. When you get notified about a chat, you can click on the notification to open the app. Then you type your response to the customer/client … click enter to send … and it says it sends and then clears your entire response. So, you have to force quit the app, open it up and find the message you want to reply to … to be able to chat with the customer / client. That's it. There's only the option to chat or close the conversation. So, if you need to use a mobile app for chat, Gist is not your app. Beyond that, there aren’t too many downsides to this application. I wouldn’t say that developers are fairly quick at implementing new teachers and I really enjoy the use of this app. I do wish deliverability % was slightly higher, but that’s just a matter of time. **Recommendations to others considering Gist:** Chat with the developers. Read all materials and help guides. Join Facebook community. **What problems is Gist solving and how is that benefiting you?** Currently have issues where customer interest drops off because there was no live chat. ### 8. GistApp: Elevating Communication and Collaboration to New Heights! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Gist?** One of the standout features of GistApp is its user-friendly interface. Navigating through the platform is a breeze, and our team quickly adapted to the intuitive design. The ability to seamlessly integrate GistApp with existing tools and applications has streamlined our workflow, saving us precious time and reducing the friction often associated with adopting new solutions. **What do you dislike about Gist?** Learning Curve for Advanced Features: GistApp's user interface is generally intuitive, but some of the more advanced features may have a steeper learning curve for new users. Additional tutorials or in-app guidance for these features could be beneficial. **What problems is Gist solving and how is that benefiting you?** Before GistApp, communication within our team was scattered across various channels, leading to missed messages and disjointed discussions. Switching between multiple tools for different tasks disrupted our workflow and hindered productivity. Managing customer interactions and providing timely responses was challenging without an integrated solution. ### 9. All in one tool, but fake promises **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gist?** We love using Gist, and using it for years (since they were Convertfox) and after some time they are rebranded to Gist. The platform itself is a great solution for any business that provides support to its users. Also, it has Email Marketing, and other options like Surveys, forms, etc., which made us to switch to gist to get all these features under one platform instead of subscribing to multiple platforms, I mean we need to have support software, email marketing software, feedback software, but with gist we have all these features under one platform. **What do you dislike about Gist?** I understand that businesses grow, but when we make promises to the users, we should keep that promise. We have purchased their LTD a few years ago, but after rebranded to gist, we lost access to our LTD account, and it was deactivated, no proper response from the team at all. Otherwise, the platform is great, customer support is good. Animations of the live chat widget could be improved, and the UI as well. **What problems is Gist solving and how is that benefiting you?** Our primary use case is to offer support to our users via live chat, build chatbots, and knowledgebase, and we also use it to send promotional emails to our customers and leads. Additionally, we create forms and surveys to ask for feedback from our users to improve the services we offer. ### 10. All In One Sales Management Platform - Everything to get started **Rating:** 4.5/5.0 stars **Reviewed by:** Dakotah I. | Co-Founder & Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Gist?** Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question. We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue. **What do you dislike about Gist?** Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized. Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation. **What problems is Gist solving and how is that benefiting you?** For me, I wanted a chat bot and bot system to allow customers to reach out to my team and get answers. ### 11. Feature Packed Email Marketing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh P. | Full Stack Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Gist?** Few things which I liked about Gist - 1 - Dashboard 2 - Custom Fields for sorting contacts and data acquired through various channels and websites 3 - Live chat support team 4 - Integrations with leading softwares and tools 5 - Easy to use for newbie (first email marketing tool I'm using and I'm loving it) **What do you dislike about Gist?** Lacks email drag and drop design tool, they need to add more widgets to design emails. **What problems is Gist solving and how is that benefiting you?** Gist is helping us getting leads from various social media channels and websites, which in turn helps us stay connected with the customers and leads ### 12. Value for money marketing system in a box **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Digital Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Gist?** Gist brings together all the pieces to create a marketing automation funnel, customer support and CRM for businesses that sell their products or services. **What do you dislike about Gist?** Not much to dislike here. My minor gripe would be the UI of the calendar for scheduling meetings. But that is probably just personal preference. **What problems is Gist solving and how is that benefiting you?** Gist allows business owners to access features for a fraction of the price charged by competitors like Salesforce & Hubspot. ### 13. All in Support and Marketing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Pradeep K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Gist?** The platform itself is easy to use, and more affordable when comparing to its competitors. We can have a live chat, email marketing, chatbots, forms on all on a one platform, crazy, right? It does everything for us, from customer support to marketing. And it is good to have all these options under the same platform, so we don't have to login to other platforms for different use cases. **What do you dislike about Gist?** The animations of the Chatbox could improved much, the animations are not good at the moment, also the widget is not working on some scenarios, which have reported by our users. **What problems is Gist solving and how is that benefiting you?** We use Gist to provide Live Chat support to our users so far, and we have a knowledgebase created with Gist, which is working well. And sometimes we use Forms, and Surveys. ### 14. Great platform, highly recommended! **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2023 **What do you like best about Gist?** Great platform, the Ai "Emma" bot is a great new feature, the knowledge base is one of the top options in terms of designs & capabilities, if not the best! Highly recommend it for any startup or business! **What do you dislike about Gist?** Probably the inbox feature could be improved more. but it's still a nice alternative to many many other softwares, so maybe few other tweaks or improvement could make it the best platform for support teams. but over all still great **What problems is Gist solving and how is that benefiting you?** Knowledge base portal, Live chat and self service customer support using AI, which is the new trend now that would benefit a lot of startups on their customer support overload. ### 15. Fine **Rating:** 3.5/5.0 stars **Reviewed by:** Albert E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Gist?** Big Umbrella towards the service yet its considered to be a good platform with a general backbone in the system and the entire services given to customers through gist **What do you dislike about Gist?** A bit complicated at first with multiple options towards new users that might be too much at first. moreover the default interface might be a bit complicated for new users **What problems is Gist solving and how is that benefiting you?** Containing one platform towards the entire Customer Service umbrella, alongside providing a conclusive base ground to be using for one user instead of multiple platforms ### 16. Packed with features and a very responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Gist?** I have had this tool for several years now and can say that it is now becoming a mature product, its feature rich, works exceedingly well, and the support has always been responsive. They have recently gone above and beyond to investigate an issue with some html code that originated in a different company so a big thanks to the dev team there too I'm very happy with Gist and it's visual workflow feature and as a small business owner i'm more than happy with this product **What do you dislike about Gist?** The only frustration I care to voice has been the learning curve. There's room for improvement on the intuitiveness, but once you are over the learning hurdle it becomes significantly easier to navigate and understand **What problems is Gist solving and how is that benefiting you?** I am a solopreneur so Gist is an important force multiplier for communicating with potential customers and enabling them to communicate with me through live chat ### 17. Streamline Your Support and Delight Your Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac Anane A. | Line Manager, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Gist?** 1. The software provides a unified inbox for centralized customer communication, streamlining interactions. 2. Analytics and reporting tools provide valuable insights into customer interactions and team performance. 3. GIST offers a comprehensive feature set for effective customer support. 4. Automation and chatbot functionality save time by handling routine tasks and inquiries. 5. The knowledge base empowers customers with self-service options, reducing support ticket volume. **What do you dislike about Gist?** 1. Customization of the software may require technical expertise or support assistance. 2. Some users may find that the available support resources and documentation could be more comprehensive. 3. The pricing structure of GIST may not be suitable for all budgets. 4. There may be a learning curve during the initial adoption of GIST. Integration limitations might arise with specific systems or software used by businesses. **What problems is Gist solving and how is that benefiting you?** 1. Streamlining customer communication from various channels. 2. Enhancing customer support and satisfaction. 3. Saving time through automation and chatbots. 4. Increasing customer engagement and interaction. 5. Providing valuable analytics and insights. 6. Facilitating efficient team collaboration. 7. Supporting scalability and business growth. ### 18. Amazing Product and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tito C. | graphic design and teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Gist?** Easy to use, really powerfull tools to offer support to all my visitors. It solves my problems to offer support to my visitors when they on my site and blog and I help them to find the content they need. For me has been a life changer because is easy to be in contact and the messenger is compatible for desktop, tablets and mobile devices. **What do you dislike about Gist?** Some features are difficult to find and sometimes tkes some time to undersantad where the function is. But they have a comprehensive and well documented knowledge base so it's easier to find what I need, everythign is organized by topics and with clear instructions. They also an amazing support team ready to help, they answer fast and ahve the solution ready for you, they even will do the procees for you if its possible so you just have to seat and wait while they fix it for you. **What problems is Gist solving and how is that benefiting you?** Offering support in my blogs. My visitors have the chance to contact directly with messenger and when I'm not available they can leave me a message or search in my knoledge base. Before Gist I received a lot of emails asking quick questions or let me know that they didn't find an information, the time between emails was really long and my visitors ended goign to another website, now I have the solution fast and ready, so they are happy and keep retuning for more content. ### 19. Alternative to intercome **Rating:** 4.5/5.0 stars **Reviewed by:** Titouan A. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Gist?** GetGist boasts an intuitive and user-friendly interface, making it a breeze for both support agents and customers to navigate. The chatbot setup process is straightforward, enabling businesses to quickly integrate the tool into their websites or applications without extensive technical knowledge. **What do you dislike about Gist?** Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more advanced features and capabilities of the platform may encounter a learning curve. **What problems is Gist solving and how is that benefiting you?** Improving Customer Support Efficiency: GetGist's chatbot support tools automate and streamline customer support processes. By leveraging advanced AI algorithms, the chatbot can handle a significant volume of customer queries, providing instant responses and resolutions. ### 20. Affordable and very customisable. **Rating:** 5.0/5.0 stars **Reviewed by:** James T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Gist?** The chat bot is so easy to use. Also, avaialbe to all on all packages. **What do you dislike about Gist?** GIST menus are a little bit difficult to navigate, especially the bot menus. Sometimes I get a little lost when trying to find the BOT that I created. **What problems is Gist solving and how is that benefiting you?** Prior to using GIST, customers wouldnt be able to quickly leave their email address with us. Instead, they would have to fill out a form on our contact us page. Now, our potential clients can leave their email address with our chatBot, and then we can organise a meeting at our clients convenience to go over the project. ### 21. Gist has simplified our interactions with our prospects, customers and our key impact network. **Rating:** 5.0/5.0 stars **Reviewed by:** william m. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2023 **What do you like best about Gist?** Simplicity of use, great tutorials (we learned so much about emails) and top-notch deliverability. Anyone on our team can utilize it without extensive training **What do you dislike about Gist?** i would say it was a lack of sales pipeline, but that has now been added and is in beta, so we have brought that into our system. It now does everything we wanted. **What problems is Gist solving and how is that benefiting you?** We have Infusionsoft but we were getting bogged down in basic bulk email communications and prospecting - and the larger CRM is so complicated. GIst makes it easy ### 22. the best tool for any web business **Rating:** 4.5/5.0 stars **Reviewed by:** Promovarecu D. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Gist?** That it integrated everyhting I will ever need, in terms of marketing, customer support, CRM, and much more than that...on a single platform **What do you dislike about Gist?** the interface should be a little bit more User friendly so newbies can set it up correctly, not stumble upon features. **What problems is Gist solving and how is that benefiting you?** making sure my website visitors learn about the tool, customer support is as automated as possbile and for sending emails ### 23. Feature-rich customer support tool with a great UX **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan G. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Gist?** Gist has a lot of great features and a great user experience for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed knowledge base. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. **What do you dislike about Gist?** We would like to see a few more integrations, especially with Frill, SureCart, SureMembers and BuddyBoss. **What problems is Gist solving and how is that benefiting you?** Gist provides an easy way for our users and other interested parties to get in touch with us. ### 24. Great conversational marketing suite, though on the expensive side **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about Gist?** Great combination of Chat, Social, Email and even Social media marketing - when using the Premium. Can build a comprehensive user profile with numerous data points and target the user from many different channels all at once. The free version has some considerable limitations (understandably), though still allows you to effectively use a single software for online chat, email communication and lead gen altogether - though the difference from Hubspot in that regard is unclear. The Premium All-in-one package though provides some decent bang for your buck - if you can afford it. **What do you dislike about Gist?** The chatbot currently works for the Gist website chat, but not for social - this doesn't make any sense. Why would you pay to automate one chat channel, but not be able to do so for the rest? Another thing is the paid addons, their Support bot shouldn't really be an add-on, since without it, the differences between Gist and Hubspot, which they are directly competing with, become even thinner. The free version's 200 contact limit is also quite low. **What problems is Gist solving and how is that benefiting you?** Using Gist to generate new contacts and nurture a community out of my blog. A conversational marketing tool such as Gist is ideal for this, as it revolves around conversation and building relationships, not just advertising. ### 25. An absolute gem of a product that has made multiple tools redundent from my marketing and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Gist?** Easy to use and the integrations with other plaforms via zapier or webhooks make syncing between different stacks and absolutely breeze **What do you dislike about Gist?** Managing multiple domains under one account has been a bit tricky but the dev team are working on this. **What problems is Gist solving and how is that benefiting you?** Live chat with my users has been difficult to crack in the past. Gist has helped to cure all of the issues and has helped open a communications channel with sales prospects and customers in a new way. The mobile app is amazing and easy to use. ### 26. So happy this product exists! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Gist?** I was able to eliminate multiple other software I used to run my business by switching to Gist. I'm very happy that I have everything I need in one easy to use dashboard. It's perfect. **What do you dislike about Gist?** Not much to be honest. There are a few other features I'd love to see such as project management features. **What problems is Gist solving and how is that benefiting you?** It's giving me easy access to communication with my customers. The live chat and emails that show up in the same inbox is exactly what I needed. ### 27. Streamlining Customer Communication and Marketing Efforts with Gist **Rating:** 4.0/5.0 stars **Reviewed by:** Wei Chun T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Gist?** Pricing and uptime. It's cheaper and time-saving for small businesses to use Gist than subscribing to the same features on another platform. **What do you dislike about Gist?** The integration script on the website can slow down website speed. At times, the notifications of live chat on website is slow to reach us. **What problems is Gist solving and how is that benefiting you?** Live Chat and shared inbox for consolidating communications. Email marketing for sending newsletter and communication emais. ### 28. Love the software, already recommended it to a friend who also subscribed to it **Rating:** 5.0/5.0 stars **Reviewed by:** Jared L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gist?** Easy setup, extremely professional interface (UI) and UX. Love the live chat customer service they have to solve issues. **What do you dislike about Gist?** The software is amazing, I just wished they offer no branding for the professional plan. **What problems is Gist solving and how is that benefiting you?** Almost no other software makes it easier to convert visitors into leads or even clients than a live chat. And Gist is one of the most reliable ones around. Seamless integration ### 29. All-in-one tool for live chat, email marketing, automation and more **Rating:** 4.5/5.0 stars **Reviewed by:** Peter C. | Founder & Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Gist?** Gist replaces a lot of separate tools for us, and brings a unified toolkit that is very easy to use, **What do you dislike about Gist?** At this point Gist has evolved to become a very complete tool. We've been using it since its early days. I would like to be able to use my current account on two separate websites (they're the same brand, just different countries). But that's about it. **What problems is Gist solving and how is that benefiting you?** Lead nurturing, email marketing and automation in particular ### 30. A really smooth chat experience though not without usabilty issues **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Gist?** We are using Gist to replace a more fully featured but buggy chatbot. Gist works really well at handling human conversations. It's pleasant on the eyes and instills confidence in users. **What do you dislike about Gist?** The notification settings are a little parsimonious. If a user is logged in, no email is sent--fine, I suppose, but means that even though Gist may not be open in the browser no notification is sent because it remembers the user session. Gist sends notification emails with the visitor's reply-to email, which is nice--except that it's very hard to keep these notifications out of Outlook's junk folder. **What problems is Gist solving and how is that benefiting you?** We use Gist to empower users of an educational resource site to contact site administration. This results in less spam than a contact form. We do not often engage in realtime conversations with users. ### 31. Great alternative to Intercom **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos P. | Cofounder at Banktrack, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Gist?** We were paying a high price for some functionalities of Intercom and we changed to Gist because covers all our needs. Furthermore, the team is fast including new functionalities and requests. We primarily use it for support and engagement emails, but it has other nice functionalities such as surveys, knowledge base or meeting scheduler. I totally recommend it. **What do you dislike about Gist?** We have encountered some bugs but the team at Gist is fast solving them. Also, it would be nice to have better reports (more customization) and more functionalities related to events (use properties from Segment events) which is vital for us even though the basic functionality with events is covered. **What problems is Gist solving and how is that benefiting you?** It is our tool for customer relationship management: Support, Email marketing, Knowledge Base, Surveys. ### 32. Gist is a great customer-engaging solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jornes S. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2023 **What do you like best about Gist?** Gist has a complete marketing solution that provides a live chat, email marketing solution and chatbot solution that engages customers more with us. **What do you dislike about Gist?** I can only place the chat widget on 1 site unless I upgrade. That's ridiculous. **What problems is Gist solving and how is that benefiting you?** Their email marketing solution helps me to save money as I don't need to engage another email marketing platform for the same purpose. I hope the limit could be higher. ### 33. #1 Alternative to Intercom and more **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Gist?** Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch. **What do you dislike about Gist?** The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution. **What problems is Gist solving and how is that benefiting you?** Live chat with users. Gist together with Segment allows us to get user data/context directly in the Gist dashboard which makes it very easy to give excellent support ### 34. Great Part of Our Stack **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan T. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Gist?** I really appreciate how well the live chat works. I can send GIFs, reply by email, it's very well done. I really appreciate the mobile app for chat - it allows me to help customers no matter if I'm at my desk or not. **What do you dislike about Gist?** I would appreciate a few more of all of Gist's features and settings available in the mobile app, but I understand that it's just a chat app - a good one at that. **What problems is Gist solving and how is that benefiting you?** We use Gist to communicate with our customers in real life. It works great and has reduced our email load. Our customers really appreciate being able to reach out easily and get a quick response. ### 35. Amazing all in one suite of support and marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Gist?** It's all in one, I don't have to subscribe to many services **What do you dislike about Gist?** Nothing so far, it has all I need in one tool **What problems is Gist solving and how is that benefiting you?** Help center and live chat for my website ### 36. Good chatting tool **Rating:** 3.5/5.0 stars **Reviewed by:** Rini S. | Inside Sales Representative, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Gist?** Gist chatting tool is awesome and it has great with their workflows and so on. Sequences can be used for cold reach outs. **What do you dislike about Gist?** The bot chat flows can be much better. There are a few issues with the tool which need to be addressed in a timely manner. **What problems is Gist solving and how is that benefiting you?** Live chat, is an easy way of using templates, the latest conversations, and the user details. ### 37. Affordable price for Essential Marketing Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Gist?** 8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally! **What do you dislike about Gist?** I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though. **Recommendations to others considering Gist:** Give it a try, it's free and the support team is really helpful! **What problems is Gist solving and how is that benefiting you?** I was able to automatize the marketing for my business. One platform to handle marketing and support. ### 38. free and useful **Rating:** 5.0/5.0 stars **Reviewed by:** Yasser S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Gist?** free, simple to install with one coding line to copy and past **What do you dislike about Gist?** dashboard is a little complicated, Arabic language support need to be much sharpened **What problems is Gist solving and how is that benefiting you?** Some visitors don't like to hit WhatsApp button or any other cta. So, the chat is more friendly ### 39. Awesome product **Rating:** 4.0/5.0 stars **Reviewed by:** Caio O. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Gist?** CRM + LiveChat + Automation + Knowledge base in a single tool! **What do you dislike about Gist?** Despite of language support other than English on the LiveChat, it does not have the same when conversations are transfered to email conversations. **What problems is Gist solving and how is that benefiting you?** Supporting my customers fast and tracking tickets ### 40. Fantastic 'starter kit' CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2023 **What do you like best about Gist?** Excellent onboarding resources and helpful support chat to get everything set up and running smoothly. **What do you dislike about Gist?** If you have multiple organisations on your account, it can get a bit confusing with the admin. **What problems is Gist solving and how is that benefiting you?** Managing inquiries through our website. ### 41. Optimization and excellent automation of my work **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo S. | Diseñador Web, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2022 **What do you like best about Gist?** The convenience of having all the tools to make good use of email marketing and the ease of being able to optimize the work **What do you dislike about Gist?** So far, the functions are very advantageous for me and I don't find a negative point. **What problems is Gist solving and how is that benefiting you?** The automation and control of my leads list is much simpler and makes me save a lot of time and work. ### 42. All in one marketing and support tool **Rating:** 4.0/5.0 stars **Reviewed by:** Houssem Eddine G. | Co-Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Gist?** I use Gist mainly for chat support and knowledge base **What do you dislike about Gist?** I would love to see a more friendly support team. Dark mode colors are awful, you should improve them! **What problems is Gist solving and how is that benefiting you?** Gist helps me understand my audience and offers a better support ### 43. Great Intercom alternative for user chat and messaging! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Gist?** I've been an Intercom user for 3 years and finally got tired of their slow support and ridiculously high prices. I found one of my vendors using Gist and made the switch. I have been very pleased with the platform. The features are very comparable to Intercom and some even better. I love how easy it is to add custom fields and create contact segments. Plus it does a great job of tracking page views of my users so I can see where they have been in my app. Moving from Intercom was easy - I was able to export all my contacts, import and remap to Gist fields. The customer service has been great - they usually reply in a couple of hours and have been very helpful. **What do you dislike about Gist?** Some of the documentation is not very clear and seems to be missing some key elements for implementation. But, there is a ton of support docs, which is great. Not much else I have run into. **What problems is Gist solving and how is that benefiting you?** We use Gist for our support chat - which gets used a lot. We also use it to send marketing emails to our users based on user types and permissions. ### 44. Fantastic Solution as an Ideal, Full Featured alternative to Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Gist?** Advanced marketing and automation tools make onboarding and customer success flows incredibly simple and intuitive. **What do you dislike about Gist?** None of it so far! Gist seem to have it pretty much nailed! The 'form' functionality seems a little basic. Currently this works for newsletter type forms, whereas it would be great to have an embeddable form, which has custom fields and info (basically, a contact type form) - this could then come through as a message / chat. The outbound email facility is handy, but it would be good to see replies just come directly to the message list, rather than a direct reply to the mailbox (outside of gist) **Recommendations to others considering Gist:** If you have tried Intercom but find it a little costly, but have tried pretty much every other chat solution 'chasing' similar features, Gist is as close as you will get! **What problems is Gist solving and how is that benefiting you?** Marketing automation, onboarding and customer success flows / development for better customer retention and growth. ### 45. great chat widget with all in one email marketing tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Gist?** the most thing i like about Gist is LiveChat widget it looks very modern style on desktop & good on mobile also live agent icons looks good too the ability to upload files is good too I like they have chatbot support & knowledge area for articles & info before starting chat **What do you dislike about Gist?** i hope they develop applications for multi-devices I hope they get better pricing with more discount offers for all in one plan I hope they develop the cart abandoned integration with woocommerce **Recommendations to others considering Gist:** if you have Email template provider like stripo.email , it will work good with gist also **What problems is Gist solving and how is that benefiting you?** creating modern style live chat widget for WordPress websites ### 46. It help us to add a very cool feature to our website **Rating:** 5.0/5.0 stars **Reviewed by:** maryam m. | React Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Gist?** I list my favorites: It provides cool features Its friendly and responsible team members Easy to integrate with our project **What do you dislike about Gist?** It is not a dislike and just a suggestion. Maybe it is active now, but I didn't find them. It is excellent and helpful that there were some tutorials about configuring it in different projects. **What problems is Gist solving and how is that benefiting you?** I used it for live chat ### 47. Surprisingly good tool **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak M. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Gist?** Few things - Easy to understand UI - Email customizations - Mutliple filters optios to create different customer segments - Efficient chat bot **What do you dislike about Gist?** - Nothing much - Would be good to have video/GIF embed in the braodcast email - Also would be good if we can send email to people outside of the segment **What problems is Gist solving and how is that benefiting you?** - CRM for managing customer relationship ### 48. Feature rich CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Gist?** Trial emails and customer support messenger with behavioral targeted emails and messages. **What do you dislike about Gist?** Occasional bugs, but they are usually fixed fast by customer support. **What problems is Gist solving and how is that benefiting you?** help desk, targeted emails, customer support ### 49. One of the best to do it **Rating:** 4.0/5.0 stars **Reviewed by:** Amir C. | Founder + Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2022 **What do you like best about Gist?** Fair usage policy. Easy interface and easy learning curve for the software! **What do you dislike about Gist?** I wish there was an option for early-stage startups! Cost can skyrocketed if you have leads inquiring all over the place. **Recommendations to others considering Gist:** It's good. **What problems is Gist solving and how is that benefiting you?** Communicating across the board with all of our clients. ### 50. An All-In-One Marketing Platform For Your Business **Rating:** 4.5/5.0 stars **Reviewed by:** Luke D. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2020 **What do you like best about Gist?** I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat & bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer. **What do you dislike about Gist?** Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added. **What problems is Gist solving and how is that benefiting you?** I’ve gone through a long list of marketing automation platforms that have their positive and negatives. However, the big plus is that Gist provides most of these features, all within the same application. This reduces the multiple touchpoints you may have with customers and makes it easier to run your business smoothly with your contacts. ## Gist Discussions - [Is there a way to embed email collection forms with the use of popups?](https://www.g2.com/discussions/24289-is-there-a-way-to-embed-email-collection-forms-with-the-use-of-popups) - 1 comment, 1 upvote - [View Gist pricing details and edition comparison](https://www.g2.com/products/gist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+05%3A17%3A59+-0500&secure%5Bsession_id%5D=b6bdf7fc-5cc2-48fd-9177-43ac488d9e38&secure%5Btoken%5D=9a75a6b1cdad737718fe8d79ced58fac3c8d7bb2cc8e51fb9bc4a6181d3d5794&format=llm_user) ## Gist Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Campaigns** - Targeting - Triggered Campaigns - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Integrations** - CRM/Email Integrations - E-Commerce Integrations - Social Media Integrations **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Generative AI** - AI Text Generation **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Gist Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)