FieldEdge Reviews & Product Details

There is very little to like to be honest. Review collected by and hosted on G2.com.

Platform is not intuitive and runs very slowly, both in the office and on mobile. The mobile experience is confusing and very limiting for technicians, which ends up requiring far more back-end work than it should. There are very few integrations that actually work, and you can’t text customers efficiently.

Customer service tends not to provide same-day help, or they simply don’t have the ability to resolve the issue. When there are known bugs they do not communicate them so you could be left suffering from major issues from the system (ex doubling quote amounts when sent to homeowners). Resulting in loses of sale opportunities. They say you can create custom reports, but I’ve requested them multiple times and still haven’t received them. The dashboard also pulls incorrect data, to the point that they even tell you not to rely on it, and you can’t obtain accurate reporting for larger projects.

Would not recommend to anyone. Review collected by and hosted on G2.com.

I love the way FieldEdge continues to grow and evolve, always looking to change and grow with their clientele. We love the fact that they value feedback from the clients and work diligently to implement client ideas and suggestions for product improvement. Review collected by and hosted on G2.com.

Nothing really at this time. I would love to see more in-depth reporting for KPI practices but I believe they are already working on this area. Review collected by and hosted on G2.com.

Field Edge helps you run your day-to-day business efficiently without the complexity (or cost) of larger platforms Review collected by and hosted on G2.com.

FieldEdge is great for running the day-to-day

But struggles with: Scale, advanced reporting and Reliability in some cases Review collected by and hosted on G2.com.

The pricebook, if it did not take so long to load. I have a hard time finding anything I like at all. Review collected by and hosted on G2.com.

Lack of customer support, mis-leading sales tactics, SLOW load speeds, not saving data, etc Review collected by and hosted on G2.com.

Ease of use. Not the most sophisticated software, but easy for technicians to use. Review collected by and hosted on G2.com.

Lacks the planning features of our more current dispatching software Review collected by and hosted on G2.com.

The color scheme was nice. The membership set up is pretty easy to use. Review collected by and hosted on G2.com.

Customer support, reporting capability, ease of use for the field techs. Review collected by and hosted on G2.com.

Scheduling is pretty easy and they do have an okay training program Review collected by and hosted on G2.com.

Everything is an additional charge. The training you pay for is not the greatest. The support staff is difficult to deal with. They expect you to know everything and act like you are putting them off if you don't understand how something works. It says it integrates with QB but it is a very difficult process. You basically have to learn two programs that don't really like each other so it makes your life difficult. I highly recommend doing a lot of research before you decide to go with this company. Review collected by and hosted on G2.com.

Storing equipment information and adding site photos. Review collected by and hosted on G2.com.

Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house benefits Review collected by and hosted on G2.com.

The company and I love Field Edge and how simple and quick we learned to use it. Field Edge is used on a daily basis from the office staff to the Technicians out in the field. The integration from QuickBooks to Field Edge was simple and fast. I use Field Edge daily for dispatching, invoicing adding parts to the inventory and sending invoices and quotes to customers. Online customer support is great and respond almost instantly. Review collected by and hosted on G2.com.

What I can say is I wish Field Edge would not revert any invoices after hitting save. Review collected by and hosted on G2.com.

FieldEdge's Service Management software is user friendly and very efficient. Review collected by and hosted on G2.com.

To be honest, there's nothing I dislike about FieldEdge. Review collected by and hosted on G2.com.