Using the service for office phone needs, this reviewer found it very effective. It was too limited for their broader requirements.
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I genuinely like about half of our vendors, not just the product they are supplying us, for how they do business. We'd seen a few issues where a two-person client of ours is using ControlOne from Cytracom to keep PCs at two different locations on the same network. It was the most feasible option for us to use a secure cloud gateway to keep the startup's costs down rather than buying two firewalls and creating a tunnel and getting the client to upgrade his home ISP for a static IP. At times, one user might be logged into multiple devices, and the devices have assigned IP addresses so a SQL connection can work. Regardless of the tech stuff, without me putting in a ticket, the lead engineer reached out and said they saw an issue and would like to offer a free license for the client to get another user account until they fixed it. I didn't even need to complain. The technology is wonderful, and onboarding has been great, but that is the kind of support that makes me like using them so much more. Review collected by and hosted on G2.com.
The icon they use for me to click and manage a network for a client was very elusive for the first few days until I went through onboarding. I really can't complain for any other reason. Review collected by and hosted on G2.com.
The ability to use, setup and sign up for quick and with little issues Review collected by and hosted on G2.com.
The choice of phones sometimes doesn't seem to be large to work with Review collected by and hosted on G2.com.
The best thing about cytracom is that you can send voice mail to your colleagues and partners. Also, its customer support is one of the best where you get all types of assistance like over mail and chats and that too 24/7. File transfer is also one of the critical features of this software. Review collected by and hosted on G2.com.
Although all the things are great about this feature yet, the major con lies in its deployment, where you can not deploy it over Linux and Chromebook. Also, it is a little bit expensive for small-sized enterprises. Review collected by and hosted on G2.com.
Very Convenient and available in different platforms which makes portable and easy to go. Review collected by and hosted on G2.com.
Sometimes the message is not sent to other users, and you have to send it again, which is very frustrating at multiple tasks. Call scheduling is also not convenient. Review collected by and hosted on G2.com.
The complete suite is pretty easy to administer and very simple to understand. The built in quality is robust and we get all the installation assistance. Review collected by and hosted on G2.com.
Absence of a following up mechanism to roll out mails to clients whose calls were left unanswered. Review collected by and hosted on G2.com.
Pricing provided by Cytracom.