--- title: Cytracom Reviews meta_title: 'Cytracom Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cytracom works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 5 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cytracom Reviews **Vendor:** Cytracom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.1/5.0 **Total Reviews:** 5 ## About Cytracom Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world, . ## Cytracom Pros & Cons **What users like:** - Users value the **exceptional support** from Cytracom, enhancing satisfaction with their overall service and technology. (1 reviews) - Users value the **exceptional customer service** from Cytracom, appreciating proactive support that enhances their experience. (1 reviews) - Users praise Cytracom for its **exceptional customer support** , exemplified by proactive assistance and responsiveness from the engineering team. (1 reviews) - Users appreciate the **exceptional support** from Cytracom, enhancing their overall satisfaction with the product and service. (1 reviews) - Users value the **exceptional support** from Cytracom, enhancing their overall experience and satisfaction with the product. (1 reviews) - Security (1 reviews) - User Interface (1 reviews) ## Cytracom Reviews ### 1. Good Business Practices for ControlOne **Rating:** 4.5/5.0 stars **Reviewed by:** Scott B. | M365 Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Cytracom?** I genuinely like about half of our vendors, not just the product they are supplying us, for how they do business. We'd seen a few issues where a two-person client of ours is using ControlOne from Cytracom to keep PCs at two different locations on the same network. It was the most feasible option for us to use a secure cloud gateway to keep the startup's costs down rather than buying two firewalls and creating a tunnel and getting the client to upgrade his home ISP for a static IP. At times, one user might be logged into multiple devices, and the devices have assigned IP addresses so a SQL connection can work. Regardless of the tech stuff, without me putting in a ticket, the lead engineer reached out and said they saw an issue and would like to offer a free license for the client to get another user account until they fixed it. I didn't even need to complain. The technology is wonderful, and onboarding has been great, but that is the kind of support that makes me like using them so much more. **What do you dislike about Cytracom?** The icon they use for me to click and manage a network for a client was very elusive for the first few days until I went through onboarding. I really can't complain for any other reason. **What problems is Cytracom solving and how is that benefiting you?** Connecting work from home and geographically disparate users get onto the same network, protected, and not bottle-necked by a singular firewall at an office somewhere. ### 2. Works as intended **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J b. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Cytracom?** The ability to use, setup and sign up for quick and with little issues **What do you dislike about Cytracom?** The choice of phones sometimes doesn't seem to be large to work with **What problems is Cytracom solving and how is that benefiting you?** It is giving me another way to use UCCAS services that are not non-frills ### 3. Cytracom for your needs **Rating:** 3.5/5.0 stars **Reviewed by:** Mansi G. | SDET - Backend, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2021 **What do you like best about Cytracom?** The best thing about cytracom is that you can send voice mail to your colleagues and partners. Also, its customer support is one of the best where you get all types of assistance like over mail and chats and that too 24/7. File transfer is also one of the critical features of this software. **What do you dislike about Cytracom?** Although all the things are great about this feature yet, the major con lies in its deployment, where you can not deploy it over Linux and Chromebook. Also, it is a little bit expensive for small-sized enterprises. **Recommendations to others considering Cytracom:** Do use it once for all your meeting needs. **What problems is Cytracom solving and how is that benefiting you?** I have been using this software for almost all of my needs ranging from calls, texts, form submissions, and chats. I generally interact with peers using this for multiple business solutions in a remote framework. I like this software because of its one-in-all features and its assistance. ### 4. Cytracom Review **Rating:** 3.5/5.0 stars **Reviewed by:** Anish J. | Technical Lead , Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Cytracom?** Very Convenient and available in different platforms which makes portable and easy to go. **What do you dislike about Cytracom?** Sometimes the message is not sent to other users, and you have to send it again, which is very frustrating at multiple tasks. Call scheduling is also not convenient. **What problems is Cytracom solving and how is that benefiting you?** 1. Immediate communication can be done when there is any need. 2. Helps to communicate easily with clients. ### 5. Complete IP Solutions suite **Rating:** 4.0/5.0 stars **Reviewed by:** Vaibhav G. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Cytracom?** The complete suite is pretty easy to administer and very simple to understand. The built in quality is robust and we get all the installation assistance. **What do you dislike about Cytracom?** Absence of a following up mechanism to roll out mails to clients whose calls were left unanswered. **What problems is Cytracom solving and how is that benefiting you?** I extensively use Cytracom in dealing with my clients and to address their queries for enhanced customer experience. ## Cytracom Discussions - [Is there a free version of Cytracom?](https://www.g2.com/discussions/is-there-a-free-version-of-cytracom) - [How do I setup my Cytracom phone?](https://www.g2.com/discussions/how-do-i-setup-my-cytracom-phone) - [How do you use Cytracom?](https://www.g2.com/discussions/how-do-you-use-cytracom) - [What does Cytracom do?](https://www.g2.com/discussions/what-does-cytracom-do) - [View Cytracom pricing details and edition comparison](https://www.g2.com/products/cytracom/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+08%3A15%3A40+-0500&secure%5Bsession_id%5D=ce052a2e-148d-494b-8f55-00e37b56938a&secure%5Btoken%5D=37c6191401a60c33144884ac6f0ea54e97fcfb38d4439066af28a2d33d8d9a54&format=llm_user) ## Cytracom Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Cytracom Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)