# Convirza Reviews
**Vendor:** Convirza  
**Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 46
## About Convirza
Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: \*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. \*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. \*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. \*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. You can get started for Free, and see how Convirza will transform your business today!




## Convirza Reviews
  ### 1. Convirza is a must

**Rating:** 5.0/5.0 stars

**Reviewed by:** CJ G. | Media Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2022

**What do you like best about Convirza?**

Convirza not only makes the process easy through their user friendly interface, but if you find yourself in need of their support, you will have someone knowledgable and friendly helping you within minutes. I have been working with Jonathan and he is always going above and beyond to ensure that I have everything I need to be successful.

**What do you dislike about Convirza?**

Absolutely nothing comes to mind. They are awesome.

**What problems is Convirza solving and how is that benefiting you?**

They make our phone call attribution especially easy.

  ### 2. Great service

**Rating:** 4.5/5.0 stars

**Reviewed by:** curtis h. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2021

**What do you like best about Convirza?**

IT is easy to set up a new number on the service.

**What do you dislike about Convirza?**

IT is not easy to find the correct reports to see the results.

**Recommendations to others considering Convirza:**

It is a great tool for call tracking. Well worth it.

**What problems is Convirza solving and how is that benefiting you?**

Tracking numbers to show value to clients.

  ### 3. Great Metrics to Monitor Your Marketing Efforts!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2021

**What do you like best about Convirza?**

I like that you can select a combination of both local phone numbers (e.g. your area code) and toll-free numbers. There's also an option to get even more analytics by marking a call as a qualified lead or not simply by pressing a key before ending the call. Being able to record the calls ensures quality assurance, and best of all it's all in one place. Before I've had to use several different services, one service to record the call, one service for phone numbers, etc.

**What do you dislike about Convirza?**

The reports can be a little hard to read at times because of the way the columns are laid out, but once you get used to the layout of the report, it becomes second nature.

**Recommendations to others considering Convirza:**

If you are doing any advertising, or have more than one profile for your business (Yelp, Google, etc.) Convirza should definitely be part of your monthly business expenses.

**What problems is Convirza solving and how is that benefiting you?**

We've been utilizing a pretty hefty ad spend on search engines for a while, but Convirza has allowed us to see where the ad spend is best utilized, and even helped us uncover untapped networks to increase our advertising on. It's allowed us to fine-tune our ad budget in ways we never thought.

  ### 4. Easiest Setup Ever Experienced

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron H. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2021

**What do you like best about Convirza?**

I was able to supply a spreadsheet of all current tracking numbers, names, destination numbers, whispers etc and the team uploaded it all perfectly into their system, the very first time!

**What do you dislike about Convirza?**

Slight delay in Support response time, but to be blamed on COVID and reduced staffing. All issues were responded to and corrected in the end.

**What problems is Convirza solving and how is that benefiting you?**

Tracking different marketing sources and which are having the largest impacts, as well as being able to listen to recorded calls and offer clients tips on how to do better.

  ### 5. Very easy tool to use to gain unique numbers.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh N. | Director Of Business Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2020

**What do you like best about Convirza?**

The ease of setup is my favorite part. I can have a new number set up in less than 3 minutes. There have been times where we were pitched with an unexpected advertising opportunity and we decided to create a unique number for the campaign in order to track effectriveness.

**What do you dislike about Convirza?**

If there is a downside, I have yet to discover it. It works very well for our purposes. That being said, there are features that we don't utilize, such as call recording. We have our own call recording software, so we have no need for that feature.

**What problems is Convirza solving and how is that benefiting you?**

We have used it to hold some of our more traditional advertising agencies more accountable to their claims. Attribution with traditional TV and Radio advertising is quite difficult, but if we attach an unique number to the ad, we can track all inbound calls attached to that specific ad.

  ### 6. Convirza is a great way to measure your digital and non-digital marketing efforts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alysha C. | Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2021

**What do you like best about Convirza?**

Great way to measure response rates on advertising - particularly hard to do with non-digital avenues such as print media. Easy to use and intuitive platform.

**What do you dislike about Convirza?**

There can be a lot of spam calls, but this is out of their control.

**What problems is Convirza solving and how is that benefiting you?**

Great to use what marketing efforts are working.

  ### 7. Dated, but reliable system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher P. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 07, 2020

**What do you like best about Convirza?**

The price of Convirza was very appealing compared to competitors, while offering the same functionality.

**What do you dislike about Convirza?**

The UIX of Convirza could use some updating. Other than that, the features & functionality were pretty simple to set up and get accustomed to. I do wish there was a way to reset analytics so you can run a test to verify it's working as expected, then clear that test from the reports. There isn't a way to do this, but there was a workaround offered by support (just recognize the date you ran the test).

**Recommendations to others considering Convirza:**

Great system, but if you're looking for a fancy UIX that's the MOST intuitive to use this system is not for you. It's still easy to use, but not as intuitive as other systems I've used.

**What problems is Convirza solving and how is that benefiting you?**

We were using Convirza to track inbound calls and attribute them to specific marketing campaigns. Convirza helped accomplish this goal.

  ### 8. Would ask for a demo on the process of listening to calls before you decide:

**Rating:** 1.0/5.0 stars

**Reviewed by:** Michele J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 23, 2020

**What do you like best about Convirza?**

This product has gone through some major reconfigurations but unfortunately ,  this product is a miss when it comes to listening to calls. Ultimately, call tracking is not supposed to be labor intensive HOWEVER, despite the fact that they made a better looking dashboard, it was a swing and moss when listening to calls. It falls short because when you log into the call log section, you cant tell which calls you listened to and it takes so long for the calls to serve up and load thus making this a problem for quick flow. IT is too bad because we were with these guys from early on and just could not take it anymore.

**What do you dislike about Convirza?**

that the interface design team totally missed it.

**Recommendations to others considering Convirza:**

explore what your workflow needs to be like earning the use of such tools and make sure this one will fall into that need

**What problems is Convirza solving and how is that benefiting you?**

I tried solving with feedback and even support felt the same way. we went to another vendor...that was how we solved it

  ### 9. Solid Toolset for Campaign Phone Tracking

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2021

**What do you like best about Convirza?**

Ease of use. We originally started with Convirza quite some time ago due to its ability to easily track and show traffic from various campaigns. Setup was simple and straightforward.

**What do you dislike about Convirza?**

The ability to manage the content of calls at scale.

**What problems is Convirza solving and how is that benefiting you?**

Many of our clients receive at least 50% of sales via the phone. We are better able to understand the impact of marketing channels on that call volume.

  ### 10. Amazing Platform and Amazing Telecom Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2020

**What do you like best about Convirza?**

My experience in working with Kami Loder in the Telecom Division has been an absolute delight.  She is knowledgeable and extremely professional , shrewd but mindful,  and definitely concerned with making choices that both better the platform as a whole and also streamline costs and efficiencies for Convirza. I wish all of my clients were as easy to work, and as diligent as Kami is.  My experience has been five stars across the board!

**What do you dislike about Convirza?**

Not anything that immediately comes to mind

**Recommendations to others considering Convirza:**

Best Platform for Advertisers, Media and anyone else looking to maximize value from every call and optimize conversion.

**What problems is Convirza solving and how is that benefiting you?**

Call Monetization and conversion

  ### 11. User Friendly Response Tracking

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2020

**What do you like best about Convirza?**

Training was quick and the interface was easy to use. Our staff was able to quickly assign numbers with little impact to schedule.

**What do you dislike about Convirza?**

It could benefit from updated or more flexible reporting options.  We were sharing these with a client and the option to customize or brand the reports would have added value.

**Recommendations to others considering Convirza:**

I would recommend Convirza as an easy to implement and use workflow for helping clients assign trackable phone numbers to their marketing campaigns.

**What problems is Convirza solving and how is that benefiting you?**

We used this to create campaign based response numbers use on direct mail pieces for a large franchise based client.  The online based, self serve workflow eliminated the back-and-forth with previous partner and streamlined overall process.

  ### 12. great for small and medium companies

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jessica K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 23, 2020

**What do you like best about Convirza?**

the ease of use and ability to listen to calls.

**What do you dislike about Convirza?**

the reporting can sometimes feel limited and clunky.

**What problems is Convirza solving and how is that benefiting you?**

My clients who take quality control very seriously utilize it to adjust training.  We also use it to measure some marketing campaign results and use the #s as a CTA

  ### 13. This has been a helpful tool in tracking ad sources and monitoring sales calls.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2020

**What do you like best about Convirza?**

I like the ability to assign unique phone numbers to different channels.

**What do you dislike about Convirza?**

Although I understand it's a legal requirement, the message in the beginning the user gets when they call.

**What problems is Convirza solving and how is that benefiting you?**

How to determine which marketing channels are working.

  ### 14. Best Tool for Customer Service Evaluations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lori M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 10, 2020

**What do you like best about Convirza?**

Easy to use and very helpful when solving customer service issues with customers and employees

**What do you dislike about Convirza?**

no dislikes.  Easy to use.  Cost effective.  Great training tool.

**What problems is Convirza solving and how is that benefiting you?**

Training employees to be more professional.  Reolse customer complaints.

  ### 15. Quality tools at a fair price.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 23, 2020

**What do you like best about Convirza?**

The CFA dashboard and how you can set up your own reports.

**What do you dislike about Convirza?**

Occasional call forwarding glitches. It's bound to happen with any technology, but when customers can't call through it's a problem.

**What problems is Convirza solving and how is that benefiting you?**

Call tracking accountability and where our traffic is coming from.

  ### 16. Great customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 23, 2020

**What do you like best about Convirza?**

Starting was super easy. The tech was on the phone with me and walked through how to use the system and once I knew how- it was super easy!

**What do you dislike about Convirza?**

I don’t have anything I disliked. Rates are reasonable.

**Recommendations to others considering Convirza:**

It’s easy, runs reports, and it is affordable!

**What problems is Convirza solving and how is that benefiting you?**

Advertising for our company. Convirza made it simple to set up tracking phone numbers so we can track our audience.

  ### 17. Years of Great Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wendy K. | Marketing Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 08, 2019

**What do you like best about Convirza?**

I liked Convirza so much I actually convinced my new company to use them. Their interface is easy to use and it's so helpful to be able to grab a tracking number anytime. Downtime is non-existent and the folks who manage our team are always available if I have a question. 

**What do you dislike about Convirza?**

No real dislikes to report. Prices, product and service are all great. I guess the only thing that might be an improvement is if there was a small supply of vanity numbers available for self-service (for a price, of course). This may not be possible however. 

**Recommendations to others considering Convirza:**

Be consistent and precise when establishing your campaign data. It will make your reporting more meaningful and easier to share with key stakeholders in your company who may not be marketing experts. 

**What problems is Convirza solving and how is that benefiting you?**

Convirza allows me to know which elements and mix of advertising is performing best. This saves money and allows us to make smart decisions. 

  ### 18. I LOVE this platform!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joscelyne H. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2019

**What do you like best about Convirza?**

I really love how you can have multiple tracking numbers for multiple campaigns. It's super easy to set up your campaigns, pick a tracking number (if that's what you use it for), and activate them. Which, on that note, the numbers being working within seconds. They also have a lot of options for call recording, which has been extremely helpful for secret-shopping. Plus, they provide you with the opportunity to customize and download reports - including links to hear each recorded phone call without needing a separate login (super helpful for sending my clients!). 

**What do you dislike about Convirza?**

Sometimes the reporting glitches, but they make constant updates so it never lasts long!

**What problems is Convirza solving and how is that benefiting you?**

Convirza has been such a blessing for all my advertising, especially tracking non-digital ads. There's no more uncertainty on whether or not our traditional forms of media (direct mail, print ads) are working. We just have to log in and see the phone calls that are coming in through the tracking number. They also allow you to categorize your ad source -- anything from "Paid Facebook" campaigns to "Direct Mail." Even better - it's operates super fast, too. No waiting forever for information to load!

  ### 19. Thanks Convirza! You're customer service is above par!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bruce C. | Vice President of IT and Web Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 17, 2019

**What do you like best about Convirza?**

Prompt attention to questions. Their staff is ready to assist in tasks that require teamwork.

**What do you dislike about Convirza?**

I'm nit-picking here, but the user interface has a low contrast visual experience. The "gray" type is too faint at times to easily see numbers. But, that's also the case of CSS across the board on current Websites. It's "fashionable". 

**Recommendations to others considering Convirza:**

Dive right in. If you get stuck or have a problem, their Customer Service is INCREDIBLE.

**What problems is Convirza solving and how is that benefiting you?**

In over a year and a half, I have not had any serious problems with Convirza. Any perceived "problems" were quickly addressed to my satisfaction. Again the benefits of Convirza offering man hours to accomplish large tasks is VERY valuable to my business.

  ### 20. Convirza gives us the flexibility we need for campaigns and so much more

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shane A. | Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 28, 2019

**What do you like best about Convirza?**

The ability to quickly assign a phone number and track the use of that number wherever we promote it.  The fact our sales leaders can also have access to the calls to review is a secondary benefit for us.  The cost makes this a no-brainer.

**What do you dislike about Convirza?**

Wish it had some native integrations to our existing martech stack components, in particular Salesforce, Tableau, and Marketo.

**Recommendations to others considering Convirza:**

The cost makes this an easy choice for anyone looking for a solution such as this.  If you don't have something that works for you now or are looking for more flexibility and functionality this is the right move.

**What problems is Convirza solving and how is that benefiting you?**

We no longer have to go to our IT team and have to go through a JIRA process to have special numbers created for campaigns.  We have total control of this functionality and the full analytics that we get helps us measure response and effectiveness of campaigns.  This also helps us measure contact with leads that did not want to fill out a form, but preferred to call in because these calls get directed to the correct person or team assigned to receive these calls.  The bonus on this is the language analytics that allows the sales leads to identify calls that had missed opportunities to identify how the call went and can coach up their team members.

  ### 21. Helpful Call Analytic Tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 02, 2019

**What do you like best about Convirza?**

The call analytic tool is very helpful in giving us the information about call performance, customer service and expectations established of our sales organization.

**What do you dislike about Convirza?**

I liked when I had regular contact with an account manager but that somewhat changed after the first year; now its as needed which is ok but things tend to lag if there is no on-going interaction between support and me the client.

**Recommendations to others considering Convirza:**

Don't cut corners to save money. Give the program it's undivided attention and get all buy-in from management before implementing.

**What problems is Convirza solving and how is that benefiting you?**

We are using Convirza for all of our locations and the recorded calls are analyzed by their algorithms for specific standards we've set and used in on-going training with store personnel.

  ### 22. Effective Call Tracking / Difficult Reporting

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2019

**What do you like best about Convirza?**

Convirza is very effective for the basics of call-tracking. Setting up a call tracking number, the options provided to customize the tracking experience, etc. are all efficient and easy to use.

**What do you dislike about Convirza?**

Convirza frequently crashes or freezes, especially when running reports. I have found that scheduling reports is the best way to get the necessary data on a regular basis, but for the one-off reporting needed, it is often a lengthy and frustrating process.

**Recommendations to others considering Convirza:**

Request an onboarding/training at the very start to eliminate some of the questions that you may face in the beginning.

**What problems is Convirza solving and how is that benefiting you?**

Convirza allows me to better provide data-based ROI to customers that are unsure of which marketing channels are proving most successful. (Being able to show that newspaper ads are less effective than direct mail campaigns, for example.) This is invaluable in helping customers to better allocate their marketing dollars and select effective marketing channels.

  ### 23. Very happy with Convirza call tracking and analytics integration!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2019

**What do you like best about Convirza?**

Extensive selection of local area codes, even the rare ones. Also, very easy to create new campaigns and request numbers. 

**What do you dislike about Convirza?**

Not working properly in firefox browser.

**Recommendations to others considering Convirza:**

Great value for money. Easy to scale. Comprehensive user management.

**What problems is Convirza solving and how is that benefiting you?**

Tracking leads and sales.

  ### 24. I AM CONVIRZA FOR LIFE. They are the #1 Ranked Toll Free Number on this Planet. I Can Prove this. 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eric P. | Owner, Financial Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2018

**What do you like best about Convirza?**

 I Can Prove That This Company is the Most Ethical and Greatest Company of the 21st Century....Seriously
I Am a Convirza for Life!
•THE DEAL THEY PROMISED ME IS SET IN STONE FOR LIFE, I will Never go with another Company for my 800 Number. 
Convirza will you marry me? 

I Am About To Write the Greatest Review ever about this company. I Will Come back and do it as soon as I can, but in the meantime; 
You won't believe how astonishing this company truly is, I plan on writing such an astounding write up about my Excellent services and the experiences I have had since I have been working with CONVIRZA
for over 3 years now. I ALMOST LEFT, But then I realized something....Special.

Something they had done for me, that made me realize that I can't live without their services.

What can I say to give such a ethical company a perfect review? 
I am not very good at these things, but I am human, and I must say that as a customer of this company, that I haven't felt so good about investing in something in a long time. I mean like since the late 80's and early 90's, have I felt so happy. 
You ever felt like that? Like you wish you could go back in time, when You thought the things were better? I know I have, and I would have to say that Jeremiah Wilson, as the CEO of Convirza, is among one of the most Sincere and Honest men I have seen in the past 29 years or so. He Makes Living in the 2018 era as good as the 90's. I Never thought real deals like this existed in this day and age.

To and fro, these customer service reps are genius, just like their Leader, they really work hard to help you get the spot on information, that you need. But they don't stop there.

I have seen and worked with many hundreds of different businesses out there, I could be a expert on frauds and quality test manager critic; LOOK NO FURTHER, This company is the Quality Toll Free Number Company in the Game. 

You got a number you want, want it at a reasonable price, you won't have any downtime, no flaws, and all the additional goodies and bundle plans That You could ever dream of, but they beat the rest with the Affordable luxury special! HANDS DOWN, THE VERY BEST!

I don't want to make this longwinded, but they gave me a deal for life, that I will always be grandfathered in and I will never regret making the choice to stick with the VERY BEST Toll Free Number Company on this planet. I Am a Convirza for Life!

HOW COULD I EVER LEAVE CONVIRZA? No Way! They Made me feel really special and I haven't felt so happy since the day I opened my business up and started making sales. The real reward for my company, was when I worked up to build the business to the point where We needed a 1 800 Number. The first company we found was CONVIRZA and we have been with them since. They are like our Family and they have helped us save many thousands of people worldwide, if it wasn't for them, our expansions wouldn't have been possible. They have enhanced our services to get closer to our customers, and the functionality of their other applications allows phone recordings, tracking, and multiple 800 numbers for analytic tracking; I mean this ROCKS!
I Checked out many other company's and none met up to our strict quality standard; like CONVIRZA. We grew up together as ethical hardworking people, and they are providing services for the working class, blue collar, men and women today. 
They have not let the lockstep Bureaucratic Corporatist mentality hinder the old soul, down to earth charitable love, of doing REAL DEAL BUSINESS. No Bullcrap Gets in the way. They are a Even Flow, and the Realest people I have seen in quite a long time.

I mean it, they are freaking boss when it comes to what they do. 
Solid Ethics and Moral code. 

I Am a Happy Camper with my favorite 1800 NUMBER! Thanks Jeremiah, you guys run a sweet ship and know what you guys are doing. As they say, "Let The Experts do their Job".

Stop Chasing your Dreams and be Life.

PS: I can't wait to finish my review. Love You CONVIRZA, You made my Summer 2018 the BEST! Who cares enough about a small business owner, like my self, enough to help us when we were down and out and couldn't pay our bill, CONVIRZA helped out in the end, and made a way, when there was none. This company will work with you, it only starts out at 29.99, you really can't afford to miss out on a deal like this. They are practically giving their services away for Free; what are you waiting for. 

THESE SORT OF DEALS AND COMPANY'S Come around every blue moon, and don't last forever; but CONVIRZA is here to STAY!
I Am a Convirza for Life!

~Eric Geoffrey von Leonard Plott~
Harvard Researcher 
Plant Based Nutritionist Cornell

**What do you dislike about Convirza?**

I Dislike that I Didn't upgrade and take advantage of the complete program plan much earlier than I did. I Would have had more success if I would have just jumped in and started at the highest plan they had. 

**Recommendations to others considering Convirza:**

I have been through it all with Toll Free 800 number company's, you name the situation, the services, the applications and the goodies in the plans; there is no better, more efficient, smoother functionality, and basic simple online experience. 

I would say if you are consider leaving your toll free company, or you are not completely satisfied or happy with your current services, don't think twice about this, the best choice you will make is making the switch over to CONVIRZA. If you are looking for a better services or you want the BEST Services at the better price, make the switch; it is the best choice I ever made and I know what to look for and the standard with these types of functions. I am considered and expert in critiquing quality with web site designs and other online service company functions; this is a 10 out of 10 star business that will leave you feeling happy each and every month that you allow them to be your service provider for toll free 800 numbers. 



**What problems is Convirza solving and how is that benefiting you?**

No problems, but only efficient business services and awesomely kind representatives. BEST PRODUCT/SERVICE.

  ### 25. Convirza Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Glenn J. | Director of Marketing, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 14, 2018

**What do you like best about Convirza?**

I'm not sure if you are cloning your own really nice people... but if you are, keep it up!

**What do you dislike about Convirza?**

Nothing.  These people are fantastic.  Love the Product and Service!!!

**Recommendations to others considering Convirza:**

Cammie is brilliant!

**What problems is Convirza solving and how is that benefiting you?**

Assisted conversions, product ordering, hardline telephone constraints HR constraints

  ### 26. Company changed a lot over the past few years.

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 27, 2013

**What do you like best about Convirza?**

LogMyCalls was a good company in the beginning.  There were some glitches but great staff.

**What do you dislike about Convirza?**

We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with.

**What problems is Convirza solving and how is that benefiting you?**

We needed 

  ### 27. Secure more sales with proven data showing clients the effectiveness of our advertising programs 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Susan M. | President, Marketing and Advertising, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2015

**What do you like best about Convirza?**

Easy to use website to analyze data. I am able to show the value of my services to potential customers by providing data to them showing results from the advertising programs that I sell. 

**What do you dislike about Convirza?**

i would like the ability for clients to receive an email, where they can listen to calls directly from the email, rather than go to the website to listen

**What problems is Convirza solving and how is that benefiting you?**

One of my largest clients had no way to track how effective the advertising program we were doing for him was working. Now he can instantly rattle off the number of phone calls we generate for him monthly.
We were able to show him that new customer calls were generated even in the months that he chose not to advertise by doing a month to month comparison . We tracked the months for previous years when he advertised monthly to the years when he was not consistently advertising every month and showed him an increase in calls. In this way, we were able to provide a benefit to the customer and increase the total dollars spent on advertising.

  ### 28. Efficient to setup, good ongoing support, and ability to optimize to meet evolving success metrics.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ravishankar S. | Group Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 20, 2015

**What do you like best about Convirza?**

The product road map that readily incorporates feedback from the clients who are using it in the field to develop subsequent v2 features. Additionally the customer support with the existing version has been outstanding to meet evolving business requirements as soon as possible within current constraints.

**What do you dislike about Convirza?**

Some of the original features were inflexible to meet custom needs of our business model which caused some ambiguity among our clients regarding the true value of the service.

**Recommendations to others considering Convirza:**

Have as much clarity regarding how you intend to use the service and do a trial setup to confirm requirements are met end-to-end. Although simple on the outset, call-tracking can be a pretty confusing concept for SMBs to readily comprehend off the bat and significant coaching maybe needed before they see the value from the service and decide to persist with it.

**What problems is Convirza solving and how is that benefiting you?**

Solving the attribution problem using call tracking as one of the means to convey the lead generating value of our marketing programs to enrolled SMBs. Early preliminary results indicate that this service maybe a critical component of a host of such activities in communicating the value of some of the key utilities to a subset of our customers. We are investing in related activities to increase adoption.

  ### 29. Not ready for prime time! 

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2016

**What do you like best about Convirza?**

They worked with me to ensure a good cut over from CallRail. Having worked in the telephone industry a number of years, I know the cutover can be problematic. 

**What do you dislike about Convirza?**

We switch from CallRail to Convirza to try their call scoring.  After two months with Convirza and not seeing the value of the call scoring we decided to switch back.  They charged us almost $400 more because we did not send a formal cancellation.  To them, the port request is not enough.

**Recommendations to others considering Convirza:**

Make sure there is total communication from beginning to end.  I found thing misconstrued against us continuously.

**What problems is Convirza solving and how is that benefiting you?**

We thought call scoring would be of value. 

  ### 30. The product and service were good, but it was fatally unreliable for us.

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 01, 2015

**What do you like best about Convirza?**

The people at Convirza were very helpful and the service they offered was easy to use, both during setup and afterward in the online control panel. I was initially very pleased with the experience. However, during our trial (of just a few days), we experienced a major problem. I'll discuss that in the next section.

**What do you dislike about Convirza?**

One day, a few hours into the business days, we began to realize that all our calls were being dropped after 30 seconds. We spent a lot of time looking at our internal phone systems and working with AT&T to make sure it wasn't our problem. Then we thought, "What if it was LogMyCalls?" (Convirza's old name). We disabled call tracking and the problem IMMEDIATELY went away -- all calls were back to normal.

I sent a ticket to them, they looked into it and confirmed that it was a problem. It was fixed a few hours later.

This meant that for a better part of 3-4 business hours, we could not maintain communications with our customers. We had to quickly ask for their phone number (within the 30-second drop limit) and hope we could get it all, and then manually call them back. We spent the next two days tracking down everyone we might've missed and apologizing to them.

So the problem was fixed in the end, true, but the whole thing was unacceptably handled. What's wrong with this scenario?

1) We received no warning of any sort that there was a service outage.
2) We had to manually debug the issue and inform THEM that they were experiencing an outage.
3) There was no debriefing afterward, no "this is how it happened and this is what we'll do to prevent it in the future". Their only response was "That is a very rare occurrence." Be that as it may, with something as business-critical as phone lines, it's unacceptable to have a failure of this magnitude without any warning and without any postmortem. I cannot have faith in "rarity" alone when the technical problem that caused it was never made public... how could I know the underlying issue was identified, much less fixed for the future? Is it going to simply happen again on some indeterminate future date?

**Recommendations to others considering Convirza:**

Please be sure you talk to them about reliability and downtime, what plans they have in place to deal with outages, how you will be notified of downtime, and any reimbursements your business could receive in case it happens.

If they cannot satisfactorily answer these questions, I would find another call-tracking company that could.

**What problems is Convirza solving and how is that benefiting you?**

Call tracking still seems like a very valuable service to us, but we'll have to go with another company when we try it again -- preferably one with a good SLA and a documented disaster-recovery procedure.

  ### 31. Cumbersome but usable. 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Joe G. | Operations Director, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2015

**What do you like best about Convirza?**

I like that Convirza gives me relatively quick access to gross calls by route, group, and over reasonable time periods, with some limited analytics. Also, purchasing new numbers is straightforward and intuitive. 

**What do you dislike about Convirza?**

The UX loads slowly and takes a long time to accomplish even basic tasks. Changing ringto numbers for groups of routes and moving routes between groups is painstaking, editing (or even viewing) notification emails and webhooks is much harder than it should be, and the lack of control with user permissions has caused us some problems in the past. We've worked with a developer to create our own webapp that uses the Convirza API, but the API itself is also fairly limited (the inability to manage webhooks with the API is particularly annoying.)

**Recommendations to others considering Convirza:**

Conrviza is good for top-level management of a large number of routes, but the granular controls are cumbersome at best. If you don't want to use webooks, change your ringto numbers or notification emails often, or create users that can access multiple, specific groups throughout your account, then Conrviza will work fine. 

**What problems is Convirza solving and how is that benefiting you?**

We needed a single consolidated platform to manage a large number of routes to show the effectiveness of our marketing efforts for our clients. While we used three different providers before, switching to one provider has allowed us to better develop our own applications using your API, as well as better manage numbers as they are repurposed for other clients.

  ### 32. Convirza - Unethical or illegal business practices

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2016

**What do you like best about Convirza?**

Not much. Worst customer service and interface we've dealt with.

**What do you dislike about Convirza?**

The user interface is confusing and hard to work with. We've been trying to move to another call tracking company for the last 2 months, and Convirza has been stalling and continuing to bill us. Which to me is unethical and we'll see if the FCC thinks it's illegal.

Either way dealing with Convirza has been a nightmare and I highly recommend you avoid them at all costs.

**Recommendations to others considering Convirza:**

Avoid this company like the plague.

**What problems is Convirza solving and how is that benefiting you?**

Online interface worst in the industry.

  ### 33. Inexpensive Phone tracking solution

**Rating:** 3.5/5.0 stars

**Reviewed by:** Mark N. | Chief Digital Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 20, 2015

**What do you like best about Convirza?**

Convirza is the easiest and one of the less expensive phone tracking solutions out there. Its great especially for smaller businesses that don't have high volume calls but still need call tracking.

**What do you dislike about Convirza?**

We have had some issues with robo calls hitting some of the numbers we were assigned but that may have simply been some bad phone numbers in the pool that were assigned to us.

**What problems is Convirza solving and how is that benefiting you?**

This has helped us report effectiveness of various marketing channels like click to call from search, and other types of media.

  ### 34. This product gives YOU the power!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Justin T. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2015

**What do you like best about Convirza?**

Interface allows you to make the changes to your account. Previous call providers required their approval for certain parts of the service. Log My Calls make the listening and finding of new numbers extremely easy. 

**What do you dislike about Convirza?**

The web app can be a little slow. But once you see the amount data they are processing, it is understandable. 

**Recommendations to others considering Convirza:**

If you want to start to capture data from your call system, LogMyCalls has the solution for you. 

**What problems is Convirza solving and how is that benefiting you?**

They make changing and updating phone routes really easy. The ability to export reports to excel to dive deeper into the analytics makes Log My Calls more suitable for a wide range of business. The insights derived from their analytics are great!

  ### 35. Solid with great reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Matthew G. | President, Facilities Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 20, 2015

**What do you like best about Convirza?**

Responsive support team and personal service. Flexible reporting

**What do you dislike about Convirza?**

I have often had to call the team to attention of small glitches in reports and features rather than the other way around

**What problems is Convirza solving and how is that benefiting you?**

We track all our calls in order to define our most profitable marketing and the cost per lead of each marketing channel

  ### 36. Voice algorithms and data analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael L. | Owner, Management Consulting, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2015

**What do you like best about Convirza?**

Over the past 8 months, LogMyCalls voice algorithms has become a critical part of our data analytics and market analysis.  Their technical staff has tweaked its algorithms to support our HVAC & plumbing industry contractors with greater than 95% accuracy.

We rely on their APIs to automated data mining, reporting and analysis for our clients.

**What do you dislike about Convirza?**

Missed Opportunities notifications do not get turned around quickly enough to save missed opportunties.

**What problems is Convirza solving and how is that benefiting you?**

By deploying the technology across our customer base we are able to provide uniform call data metrics across the HVAC & Plumbing industry.  The result is more accurate information on ROI, agent bookings, Lead Score and sales skills.  You get what you measure.  The first step towards better ROI and increased revenue begins with accurate, unbiased measurement.  Thats what Log My Calls gives us.

  ### 37. Convirza

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lori P. | Private Consultant Business Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 20, 2015

**What do you like best about Convirza?**

The increased production results and customer service provided.

**What do you dislike about Convirza?**

We have not discovered and issues with the product.

**What problems is Convirza solving and how is that benefiting you?**

Call tracking, conversion rate, customer care improvement, optimizing marketing expense through success tracking.

  ### 38. LogMyCalls has greatly increased the amount of quality leads we receive each day

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex F. | Internet Marketing Manager and Sales Advisor, Automotive, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 30, 2015

**What do you like best about Convirza?**

One of the best features of LogMyCalls is the ability to analyze each call, and rate the quality of the lead. In this way, Log MyCalls provides data and valuable insight that we use in determining the best place for our ad spend budgets. Another great aspect is the interface itself, very user friendly as well as aesthetically pleasing.

**What do you dislike about Convirza?**

The only downside is that its not Free. But if it was, it wouldn't be anywhere near the product that it is! Great service!

**What problems is Convirza solving and how is that benefiting you?**

By analyzing data from our phone conversations, we have been able to cut down on wasteful Adword spend budgets.  We also, once a month, sit down and listen to a few of the 'good' and 'bad' calls, and this gives our sales team insight to make the needed adjustments for a positive shift in handling our leads.

  ### 39. Great Product, Not So Great Support

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 23, 2015

**What do you like best about Convirza?**

Ability to create customized scorecards to evaluate y clients sales calls

**What do you dislike about Convirza?**

Have gone through multiple account managers and each one is like starting over adding time and frustration. 

**Recommendations to others considering Convirza:**

Discuss the support you will receive in detail, specifically what will happen if/when your account manager leaves.

**What problems is Convirza solving and how is that benefiting you?**

Ability to measure sales call performance of client representatives. Good tracking, okay reporting

  ### 40. Log my calls is a great way to keep track of calls made and received

**Rating:** 4.5/5.0 stars

**Reviewed by:** Iriapa W. | Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 26, 2015

**What do you like best about Convirza?**

I like that any calls received and placed are tracked well and all metrics are well displayed, letting you see exactly how you are doing. It also saves time when trying to figure out exact statistics.

**What do you dislike about Convirza?**

Nothing really, I have no complaints so far, everything is perfectly functional and practical.

**Recommendations to others considering Convirza:**

If you need call tracking, this is the way to go.

**What problems is Convirza solving and how is that benefiting you?**

I am primarily using it to track my activity for the day to make sure I am meeting my personal goals. The benefits I have realized are in being able to analyze my progress and see where I need to improve.

  ### 41. Great service and many great features.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ed B. | CEO/Founder, Automotive, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2014

**What do you like best about Convirza?**

We have been with LogMyCalls for over 1 1/2 years. All along, their features and service, are way above any of their competitors in their industry. The one or two times that we had an issue with a client's number, the solution was found and corrected the very same day. Their tech support is just superb. McKay Allen, the Inbound Marketing Manager, stages (almost weekly) free online webinars, featuring experts in online marketing, which is a great bonus asset.    

**What do you dislike about Convirza?**

I have not found a single item to dislike.

**Recommendations to others considering Convirza:**

If you are in the advertising business, you owe it to yourself to give them a call, and schedule a free demo.

**What problems is Convirza solving and how is that benefiting you?**

Our company eCommNow, has been providing online marketing services and quality phone leads, exclusively for auto repair shops, since 2000. Contact Point - LogMyCalls has proven to be a real asset to our operation. Advertising of any kind, should be paying for performance. Without effective proof of ROI, advertising becomes money thrown into a black hole. In our particular case, what better proof of ROI, than having our clients access their own online dashboard, to track and listen, to all the calls received from their advertising with us. In short, the benefits that LogMyCalls can provide to benefit your business, are just too numerous for a short review like this. If you are in the advertising business, you owe it to yourself to give them a call, and schedule a free demo.

  ### 42. Customer Service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jake J. | Marketing Director, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2014

**What do you like best about Convirza?**

The LogMyCalls dashboard was my favorite part. Compared to other call tracking systems I've used they have the best user interface system. The call grading feature was also helpful for certain clients who used the call recording to grade their employees.

The customer service I received was also top notch. They responded quickly and went out of their way to make sure the root of issue was solved, not just a band-aid.

**What do you dislike about Convirza?**

There is some opportunity in reporting granularity and grouping. We liked the client side dashboard and access, but had some challenges getting things broke down to a franchise level.

**Recommendations to others considering Convirza:**

One of the best tools for call tracking on the market. Customer Support is one of my primary conditions when picking a vendor, and they are tops!

**What problems is Convirza solving and how is that benefiting you?**

Call tracking is near essential for online businesses. With all the channels that people use to find a solution, the phone call still ends up being one of the most popular to finalize a sale. Without this data available to us as the agency, or the client, it's tough to get a handle on a true cost per lead. LogMyCalls does a great job focusing on return to the customer, and all the service surrounding that goal. 

  ### 43. Call tracking from Log My Call is second to none...

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael F. | Founder & CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2014

**What do you like best about Convirza?**

Log My Calls provides a must-have solution and unmatched support.  Their technology is easy to implement and helps pinpoint the most effective lead sources for my business.  This is the only system that automatically analyze a conversation and automates specific actions from the results.  It's impressive and essential for taking my business to the next level.

**What do you dislike about Convirza?**

Nothing.  Log My Calls is a great organization and I've had a very positive experience working with them.

**What problems is Convirza solving and how is that benefiting you?**

Automation.  To scale our business profitably, we need to find new ways to automate repetitive tasks and develop intelligence that improves our business.  Log My Calls is a great resource for doing so! 

  ### 44. Innovation, information and a great resource is what Log My Calls represents to Money Mailer.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike H. | SVP Company Operations, Executive Office, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2014

**What do you like best about Convirza?**

Log My Call was an easy transition from multiple call tracking systems we had in place.  Easy to learn for new users, simple to administer as the host, and the best resource we have for client engagement after the sale.

**What do you dislike about Convirza?**

Waiting for the next enhancement to this very robust tool!

**Recommendations to others considering Convirza:**

Do it!

**What problems is Convirza solving and how is that benefiting you?**

Business problems we are solving include understanding the effectiveness of our ad campaigns and our ability to engage with clients with knowledge and optimization options.  Log My Calls has saved accounts and significant revenue for Money Mailer.

  ### 45. Nine is the New Ten

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ken B. | Owner, Hospitality, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 31, 2013

**What do you like best about Convirza?**

This review would rate a ten, except for the fact that only you can decide what is perfect (a ten). A nine therefore is sufficient.

Log My Calls (LMC) has been my company's answer to a marketing puzzle. Given that we have current advertisements in magazines, Google Adwords, our two websites (mobile and our main site), Yelp, Cruise Critic and a heavily used Association website, we need to know where our ad dollars are hitting the mark. 

LMC allows us to use separate numbers on each site or magazine and have all calls forwarded to our reservation line. We can prepare reports on demand as well as listen to each call if we choose. 

Beyond this, we receive superb assistance when we forward a query to LMC. Although we try to communicate with service providers online rather than by phone, I like to know that I can call and speak to live to someone at LogMyCalls if I wish.  LMC appears to be a company that does not hide behind its email address.and avoid having to deal with p.i.a. customers. LogMyCall is highly visible: State, City, Street, email address, landline phone numbers and service reps own cell phone numbers if you can believe it!

**What do you dislike about Convirza?**

I will complete this field if I think of anything. Nothing to report so far. Minor comment: calls are toll free only within the US. Canada is excluded, perhaps due to Canada's unreasonable phone service providers.

**Recommendations to others considering Convirza:**

Contracts, minimums, & Obligations: I regret being subjected to such requirements and am pleased to say that LogMyCalls does not fit these categories. I can add another line to our account at any time, cancel it at anytime, or even cancel my LMC account without notice. Pretty cool!

  ### 46. Hear what your customers are hearing from your staff

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cheryl T. | Workshop Sales Manager, E-Learning, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2013

**What do you like best about Convirza?**

Perfect tool for making sure staff is providing the best  experience for your customers.

**What do you dislike about Convirza?**

NA

**What problems is Convirza solving and how is that benefiting you?**

Opportunities for staff to hear how they sound to your customers and ways to improve their daily interations.


## Convirza Discussions
  - [What is Convirza used for?](https://www.g2.com/discussions/what-is-convirza-used-for)

- [View Convirza pricing details and edition comparison](https://www.g2.com/products/convirza/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+19%3A26%3A52+-0500&secure%5Bsession_id%5D=8f178c24-bcf0-4d5b-9d73-a22e8225bb81&secure%5Btoken%5D=88e36687e61e89c99802cfaa44c4e1c9203168ae0b595fed797bfb7be6a8f9df&format=llm_user)

## Convirza Features
**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Generative AI**
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Phone Number Management**
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Tracking**
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution

**Generative AI**
- AI Text Summarization

**Analytics**
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Call Routing**
- IVR
- Call Scheduling
- Geo-Routing

**Administration**
- Martech Integrations
- Privacy, Security, and Compliance
- Performance and Reliability

**Agentic AI - Inbound Call Tracking**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

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