# Commusoft Reviews **Vendor:** Commusoft **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 40 ## About Commusoft Commusoft is an all-in-one field service management (FSM) platform that acts as the primary "operating system" for growth-oriented trade businesses. Engineered for industries including HVAC, plumbing, electrical, and renewables, it bridges the gap between back-office strategy and field execution. Unlike basic dispatch tools, Commusoft provides the commercial depth required to manage complex service contracts and multi-site assets. The platform is natively powered by Ai:den, an AI engine that automates intelligent scheduling and route optimization to maximize technician productivity. With the Sales+ module, teams can build professional, tiered digital proposals on-site to boost conversion rates and revenue. By centralizing the entire "Lead-to-Invoice" journey and integrating seamlessly with QuickBooks, Xero, Sage, and Stripe, Commusoft provides a single source of truth. It empowers contractors to eliminate administrative friction, achieve real-time job costing, and scale their operations with absolute confidence. ## Commusoft Pros & Cons **What users like:** - Users value the **ease of use** of Commusoft, benefiting from its straightforward invoicing and helpful support. (2 reviews) - Users appreciate the **helpful customer support** from Commusoft, enhancing their overall experience with the product. (1 reviews) - Users love the **ease of use** in Commusoft, simplifying job tracking and invoicing seamlessly. (1 reviews) - Users value the **easy integration** of Commusoft with account software, enhancing workflow efficiency and simplicity. (1 reviews) - Users appreciate the **user-friendly interface** of Commusoft, finding it easy to navigate and utilize effectively. (1 reviews) - Workflow Efficiency (1 reviews) **What users dislike:** - Users express concern over **poor support** , wishing for phone assistance at all license levels for better service. (1 reviews) ## Commusoft Reviews ### 1. Invaluable workflow tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Commusoft?** It is an excellent end to end workflow system. Our business couldn't do without it. **What do you dislike about Commusoft?** The plan we are on is online support only, which is excellent however we are hoping to move up to phone support in the future. We would have preferred phone support at all licence levels. **What problems is Commusoft solving and how is that benefiting you?** Before we implemented commusoft, it was becoming increasingly difficult to keep track of jobs and progress as we became busier. This has been a game changer for us - end to end workflow and full tracking of all jobs and estimates. ### 2. Works for us as a small business. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Commusoft?** Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. **What do you dislike about Commusoft?** Not always easy to get help if unsure of something. **What problems is Commusoft solving and how is that benefiting you?** Customer Database, Diary, Invoices are all on one system. Feedback allows us to keep track of costings for jobs. ### 3. Excellent job management software for trades. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Plumbing/Heating Engineer & Office, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Commusoft?** We find Commusoft an excellent piece of software for managing our plumbing and heating engineers. It is amazing how much more efficient we became. Our business has grown using Commusoft. Support are great, they follow any problems through until the end. We would highly recommend. **What do you dislike about Commusoft?** A lot of the extra features are only available on the higher packages, which are charged at more money per user. When we have many users, this is a lot of money to add to the monthly bill. **What problems is Commusoft solving and how is that benefiting you?** Efficiencies have improved for the engineers diaries and the office admin work is greatly reduced. Invoices are raised and sent within a day helping cash flow of the company ### 4. Very Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Commusoft?** Easy to use and alot of features. The customer service are always helpful **What do you dislike about Commusoft?** Nothing as of yet. If there are any issues it is resolved easily. **What problems is Commusoft solving and how is that benefiting you?** There is a prpblem with the storange so that is what they are solvinf fir me right now ### 5. Best software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Numan I. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Commusoft?** i loved the use oftheappand portal, very user friendly **What do you dislike about Commusoft?** I dont like that you cannot bulk delete old data piling up from the years **What problems is Commusoft solving and how is that benefiting you?** day to day adminitration of the business ### 6. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** heather s. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Commusoft?** The system is great for organising multiple operatives digitally, invoicing is easy and customer service is fab! **What do you dislike about Commusoft?** The report tab could be better with more oprtions **What problems is Commusoft solving and how is that benefiting you?** If you have any questons they are very responsive ### 7. Simple to use once set up. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Commusoft?** Very easy to schedule engineers jobs and keep track of works that have been done. Customer managment is simple and we use it to manage all works daily. Customer support has always been excellent. **What do you dislike about Commusoft?** Can be a little complicated to deal with invoicing particularly as we use Xero to do our accounting but mainly when adjustsments are needed. **What problems is Commusoft solving and how is that benefiting you?** Managing engineers and jobs ### 8. Using Commusoft as a Property Maintenance Firm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Commusoft?** We like the user-friendly system that allows us to easily schedule jobs. It allows our engineers to have the app on the mobile devices. This shows them their diaries and allows them to fill out job reports. Our office staff are then able to keep track of our jobs and send out job reports and invoices to our clients. Customer support is easy to reach and very helpful. **What do you dislike about Commusoft?** We get storage issues from time to time. This means that we have to go into old jobs and individually delete old pictures and videos. There is no option to **What problems is Commusoft solving and how is that benefiting you?** Allow a comprehensive system that has invoicing, scheduling, and client detail saving options in one place. ### 9. Great all round software for a business whether small or large **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Commusoft?** Support is very good when required, with quick lead times **What do you dislike about Commusoft?** Desktop versions isnt available on iPads as the screen is smaller **What problems is Commusoft solving and how is that benefiting you?** Diary planning invoicing and estimating ### 10. Job management made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Gemma P. | Health And Safety Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Commusoft?** Commusoft helps us to manage all of our plumng and heating works easily. **What do you dislike about Commusoft?** It would be nice to be able to transfers tenant addresses whena landlord moves. **What problems is Commusoft solving and how is that benefiting you?** Makes things much faster and easier to manage ### 11. An Essential Part of our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Commusoft?** This is essential to our business, a superb digital diary **What do you dislike about Commusoft?** i cannot say i dislike anything , its all good **What problems is Commusoft solving and how is that benefiting you?** we use it as our digital diary which is essential ### 12. Commusoft **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Commusoft?** Easy to use, all of your tools and resources are right there on the platform and always updating itself so you always get a fast and reliable service. We use it everyday for our business and it has never let us down **What do you dislike about Commusoft?** Can sometimes be a bit hard to find what you need as there is so much to do with commusoft **What problems is Commusoft solving and how is that benefiting you?** Sometimes Commusoft can be slow but with regular updates it can be a lot easier to use ### 13. Wouldn't be without it **Rating:** 4.5/5.0 stars **Reviewed by:** Simon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Commusoft?** The diaries allow us to book work well in advance and trackers / diaries show where engineers are in real time. With estimating and invoicing also integrated, Commusoft combines everything you need which in turn has allowed our company to grow from a team of 3-4 to 10+ now. **What do you dislike about Commusoft?** There have been some issues with accounts software integration and it feels this could be upgraded / smoothed out. There good thing about commusoft is there are always updates and it feels like this will become a smoother aspect in time. I'd love for it to allow us to picture invoices and them going straight through to Sage as per other accounting software. **What problems is Commusoft solving and how is that benefiting you?** Covers diary, invoicing, estimating, linking to accounts software and even van tracking. Having support whenever needed is also invaluable. We now have engineers take multiple pictures when on site also which really helps too from the office perspective with pricing / estimating and invoicing. ### 14. Amazing software to assist me run our customer service after sales **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha J. | Director - Davidson Heating & Plumbing limited, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Commusoft?** The customer support is amazing, Very user friendly **What do you dislike about Commusoft?** Some of the features i do not use. If i could remove to help other users in our company **What problems is Commusoft solving and how is that benefiting you?** saving heaps of time, also keeping up to date with Job reminders ### 15. Adaptive Company Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Commusoft?** Easy to use, adaptive software system for the office and engineers. Allows prompt invoicing and easy control of the business. Still discovering the newly developed features. **What do you dislike about Commusoft?** Nothing, great system. Like everything else prices are on the increase. **What problems is Commusoft solving and how is that benefiting you?** Invoicing and customer services. ### 16. Excellent Software Package **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Commusoft?** The company has been a Commusoft customer for nearly three years. During this time we have gone from strength to strength and been able to grow our operations as a result of the support that the Commusoft field service software has been able to offer both to our engineers in the field and our office based admin staff. We are able to quickly communicate with field staff and turn around our servicing, estimating and invoicing in a fraction of the time our pre Commusoft processes allowed. We aim to continue our association with Commusoft, continue growing the business and taking advantage of the functionality that Commusoft has to offer at real value for money. **What do you dislike about Commusoft?** Inability to change invoice addresses and add cost lines within estimates **What problems is Commusoft solving and how is that benefiting you?** It helps speed up estimating and inviocing and improves cashflow ### 17. Easy-to-use software **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Commusoft?** Diary management is very helpful, makes things easy to manage **What do you dislike about Commusoft?** Sometimes the screen is spining around and you need to refresh the page **What problems is Commusoft solving and how is that benefiting you?** Doing estimate and invoice, also being integrated with Quickbook which is great ### 18. The best software out there for organising your business **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Commusoft?** We have been using Commusoft for many years; the service is outstanding, and it is the best software available for organising our business. The support is also excellent, I would recommend to anyone that wants an exceptional service to manage their business. **What do you dislike about Commusoft?** Nothing at all, it ticks all the boxes we require as a business. **What problems is Commusoft solving and how is that benefiting you?** We are a heating and plumbing company, so this allows us to manage our engineer's days and for the engineers to feedback on any information to the office so we can continue to run the business smoothly. ### 19. Commusoft software experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Commusoft?** Commusoft allows our job flow and diary management to be a simplified process, it is easy to take jobs and plan the diary, move jobs, invoice and take payments on job completion. Easy integration in to our accounting program has cut down a lot of manual entry issues. **What do you dislike about Commusoft?** The set-up some of the features can take a lot of set-up time and things like reminders that you can schedule automatically would like to see these more customisable in terms of messages being sent to individual customers. **What problems is Commusoft solving and how is that benefiting you?** Commusoft have automated a lot of our processes and this has been a time saving thing for us. Keeping customers infomed, scheduling and invoicing have benefitted us massively. ### 20. Brilliant Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Commusoft?** Easy to use. Can manage my business easlily. Helps to keep staff and customers happy. **What do you dislike about Commusoft?** I would like to be able to see all invoices due on an agents front page even if we have selected another invoice address. **What problems is Commusoft solving and how is that benefiting you?** It solves work flow problems and makes sure jobs aren't forgotten. ### 21. Thank you commusoft! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Commusoft?** Commusoft has streamlined many of our processes and eased the flow from customer booking to job completion and invoicing. **What do you dislike about Commusoft?** Not being able to edit an invoice address after creating an invoice. **What problems is Commusoft solving and how is that benefiting you?** Ease of use for us, engineers and customers, from booking in, organising, invoicing and reminders. ### 22. Commusoft has been a great service and would highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl M. | Works Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Commusoft?** Commusoft is helpful for keeping engineers diaries organised and creating indepth job reports. Being organised is the key to a successful company and commusoft offers everything in one package. Great software and great technical help when needed. **What do you dislike about Commusoft?** We have nothing to dislike about commusoft it has served us well for the past 8 years **What problems is Commusoft solving and how is that benefiting you?** Time keeping and organisation. ### 23. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** abdur r. | admin assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Commusoft?** Very clean template and easy to use software, I also like the fact it is mobile and very easy to access **What do you dislike about Commusoft?** Sometimes the IOS apps on ios has glitches, but its sorted one deleted and downloaded **What problems is Commusoft solving and how is that benefiting you?** organising our daily jobs and allocating to engineers made easy ### 24. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Commusoft?** Integration facilities - the software links to Xero and various other cloud-based softwares **What do you dislike about Commusoft?** Speed can sometimes be slow - number of users for example can slow the processing speed **What problems is Commusoft solving and how is that benefiting you?** The support team are always looking to improve the software based on our recommendations ### 25. Good system overall and works effectively with regards to managing engineers movements. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Commusoft?** Ease of use, visibility of Engineers movements. **What do you dislike about Commusoft?** Issues with linking with sage, cis and vat reverse charge. **What problems is Commusoft solving and how is that benefiting you?** Managing Engineers time, quick invoicing. ### 26. the customer service is quite fast when answering any questions **Rating:** 3.5/5.0 stars **Reviewed by:** Pedro B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Commusoft?** The fact that it allows me to perform multiple tasks in a fairly simple and fast way is of great help to improve a large number of processes within my company, another point in its favor is that it allows me to create a database of my clients in a fairly simple way, so that later I can use that information to create promotions or offer products according to the profile of my clients, the customer service is quite fast when answering any questions or concerns that may arise to present during the use of this application, the fact that it provides a safe and reliable storage for the data generates more peace of mind regarding the protection of my clients' information. **What do you dislike about Commusoft?** Learning this application is somewhat complex and cumbersome, so you should rethink the way they have designed their interface. **What problems is Commusoft solving and how is that benefiting you?** It has been helping me to generate a more robust, reliable and secure database of clients to whom I can offer my products, with the information provided I can create advertising for my products based on the interests of my clients, which together With the information collected they guarantee that it is a complete success. ### 27. Been using Commusoft for 7 years now and they are outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Harry C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Commusoft?** *Outstanding customer service *Always doing regular updates *Always listening to my feedback and are always trying there upmost to update or change there features to try and suit our company. *Been using them for 7 years now and if you compare how they were then to now it is completely different, even in 2013 it was still good but now it's on another level it's so easy and efficient to use. *It's also so handy for new staff because it's so easy to learn and work your way around. Training new staff use to be very difficult on our old system but now new tstaff can learn within days the features of commusoft. *Always keeping us up to date on new updates. *Have fast response times to your enquiries *They have so many features as well *We can track our engineers through Commusoft *Diary management is brillaint *Filling is so much easier *The fact you can do emails, text messages and payments through Commusoft is just top notch. **What do you dislike about Commusoft?** Being perfectly honest, I could not find a single bad thing to say. If there ever is something I don't like about commusoft or there's a feature that doesn't work properly or could do with adjusting Commusoft will listen and try there upmost to sort that out. Many times over the last 7 years they've adjusted or added so many features that makes us work more effieciently and quicker. **What problems is Commusoft solving and how is that benefiting you?** If I compare where our company was 10 years. We were still doing well but the whole process of what we do took so long and would take up a lot of time. Payments use to take us 5 minutes on our old software and we had to do this for hundreds of jobs a month. now it takes 5 seconds to do a payment through commusoft. We can track where our engineers go being able to keep our customer up to date on ETA on appointment, filing our invoices and receipts is just so fast and efficient.It is simply unbelievable! Through Commusoft we have been able to grow as a company as all the tedius and long winded jobs take a matter of seconds ### 28. We could not function without Commusoft now **Rating:** 5.0/5.0 stars **Reviewed by:** Sue J. | Gas Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2020 **What do you like best about Commusoft?** Commusoft has been invaluable in helping JDL to expand its Minor Works department from 3 engineers to 10. Commusoft is great for seeing where the engineers are and looking at customer job history. The e-mail and telephone support received from Commusoft is excellent and the staff are all very friendly **What do you dislike about Commusoft?** Sometimes frustrating when you get thrown out of Commusoft and you have to close all the tabs and log in again **What problems is Commusoft solving and how is that benefiting you?** The biggest benefit is not having paper job books. Everything is done electronically and is less likely to be lost or mislaid. We have also started using the purchase order function - this has been a great benefit for calculating the total job costs and also for checking purchase orders against invoices - we have gained a fair amount of money back from suppliers for incorrect invoices! ### 29. Great from start to implementation into the running of the company. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Commusoft?** From the start we found commusoft easy to use, we was up and running before we had the training. The training is also Great and point out very useful features. We love being able to see completed jobs as they happen. Any issues with jobs can all be recorded in one please and pictures taken to show any issues. Also all work completed can have a picture taken for quality check purposes. **What do you dislike about Commusoft?** I do not like the notification feature, it notifies about so may things, then you cannot close it down until you look through them all. then the feature becomes redundant because you have too many to go through and delete. **Recommendations to others considering Commusoft:** Great to use. **What problems is Commusoft solving and how is that benefiting you?** Tracking of completed jobs. No lost paperwork. Phone traffic minimised. ### 30. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Karen H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Commusoft?** Commusoft is a very good and comprehensive job management system. It handles booking appointments, emailing appointment reminders to customer and engineers with ease. It is very simple and straightforward to use with the more complex IT side hidden in the settings or with the Commusoft tech guys. The diary systems works well, alongside the customer input, job input and invoicing seamlessly integrates with Xero. The support staff and friendly and helpful. Updates are happening all the time in the background to improve the system and they are more than happy to listen to suggestions. **What do you dislike about Commusoft?** The system itself is very good but I feel there could be more which the system can do to benefit businesses which use it even further. There are other pieces of software which could benefit from being integrated with Commusoft which could lead to it being an even better all encompassing system. Just because no other business is forward thinking enough to ask for these changes doesn't mean they wouldn't use them if they were implemented to grow their business. It would be helpful to have a different tariff for office staff or engineers, engineers only use a small percentage of the capabilities of Commusoft, we would happily pay more per office staff member if more features were available and less per engineer who doesn't use these extra features. Ipad - the Ipad uses Commusoft App with no option for the desktop[ version, it would be much better to be allowed to use the desktop version on the iPad (or similar). **Recommendations to others considering Commusoft:** Don't delay and get this system installed and it is excellent and saves time and ultimately money for your business. **What problems is Commusoft solving and how is that benefiting you?** Time management has dramatically improved with many jobs now all done on Commusoft without duplication. ### 31. Streamline your business **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi L. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Commusoft?** Commusoft has helped us organise our business more than we could ever have hoped it would. It's awesome and the team are committed to your success. There are many areas it has helped us to be more efficient, from the office team to those out in the field. **What do you dislike about Commusoft?** The estimating - it's not currently comprehensive enough for our needs. It would also be good if the Analytics could be customisable for our business specifically. **Recommendations to others considering Commusoft:** Understand your business requirements and areas that need improvement. Access as much information and demos for Commusoft beforehand. The training given when first purchasing the product can be really tailored to your business so the more you put in before the training the more value you will add to it and the easier you will find it to implement. **What problems is Commusoft solving and how is that benefiting you?** Diary management, invoicing, compliance, communication and customer notification have all improved with the aid of Commusoft. ### 32. Vital for my business! **Rating:** 4.5/5.0 stars **Reviewed by:** Andy S. | Business Owner, Utilities, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Commusoft?** Very useful software for integrating my work diary, customer database, estimates and jobs - just about everything in one package. **What do you dislike about Commusoft?** It can be a little tricky to learn, probably because it has so many bells and whistles. **Recommendations to others considering Commusoft:** Look at the extensive on-line help and don't be afraid of using the excellent telephone support. **What problems is Commusoft solving and how is that benefiting you?** The ability to see all my work in one place + the integration with my accounting software (Xero) is really useful and saves a lot of time. The latest version also has much better customer communication features. ### 33. Great Diary Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Commusoft?** Very easy system to use for many jobs. We have a number of engineers and the system is great for seeing quickly who is working where. We can also invoice and quote all on one system. **What do you dislike about Commusoft?** There can be a delay between engineer notes uploading to the office. This cause the most amount of problems as it delays our invoicing. **What problems is Commusoft solving and how is that benefiting you?** Commusoft has help our business become much more efficient and is great for having all our data in one place. ### 34. Commusoft Review **Rating:** 4.0/5.0 stars **Reviewed by:** Tricia W. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Commusoft?** All customers information available for engineers. Accounts data can be downloaded to excel. Can control the data if importing to an accounts package. **What do you dislike about Commusoft?** Not flexible. From an accounts point of view you cannot look at a customers main account you have to drill down to get the information you need which is time consuming. Also you cannot put as payment on account which does happen in most industries. **Recommendations to others considering Commusoft:** Like any other software package use the demo to make sure it is what you are looking for. **What problems is Commusoft solving and how is that benefiting you?** /None at the moment ### 35. Best Field management software in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Commusoft?** - Ability to book jobs from the office - Each engineer gets real-time update on their phone - We can also track our van and send instant notification to client once an engineer is on this way **What do you dislike about Commusoft?** Nothing at the moment. Love all the updates and functionality of the product **What problems is Commusoft solving and how is that benefiting you?** Organising and keep tracks of jobs has been completed. ability to go back in the past and look at pictures ### 36. Great service and help from the commusoft representative **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana R. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Commusoft?** The training sessions are really interesting and help you learn a lot **What do you dislike about Commusoft?** the fact that at the beginning it looks a bit complex but actually is not **What problems is Commusoft solving and how is that benefiting you?** We are completing jobs for our clients ### 37. Commusoft has transformed our day to day work **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Technical Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Commusoft?** The flexibility of information between the office and engineer **What do you dislike about Commusoft?** you cant change some details on a job when it has been completed **What problems is Commusoft solving and how is that benefiting you?** keeping track of job details and not missing job sheets ### 38. GREAT SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about Commusoft?** GREAT SOFTWARE FOR HEATING COMPANIES. VERY EASY TO NAVIGATE, EXTREMLY TIME EFFECTIVE. **What do you dislike about Commusoft?** HAVE TO SHUT DOWN JOBS AND PUT FREE OF CHARGE TO CLOSE DOWN JOBS IF FORGOTTON VERY TIME CONSUMING **Recommendations to others considering Commusoft:** N/A **What problems is Commusoft solving and how is that benefiting you?** EASY TO PLAN DIARIES FOR ENGINEERS IN ADVANCE. CAN EASILY SEE HOW MANY JOBS BOOKED IN PER DAY EASY TO MOVE JOBS AROUND ### 39. Great software - easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2019 **What do you like best about Commusoft?** Great piece of software for our Heating Industry. **What do you dislike about Commusoft?** None really - just me getting used to it !! **What problems is Commusoft solving and how is that benefiting you?** easier tracking of jobs for our customers ### 40. Easy to adapt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Commusoft?** Simple and easy software, customer service is excellent **What do you dislike about Commusoft?** Its very easy and helpful. Cant go wrong **Recommendations to others considering Commusoft:** Highly recommended **What problems is Commusoft solving and how is that benefiting you?** Its my record keeping software ## Commusoft Discussions - [What is Commusoft used for?](https://www.g2.com/discussions/what-is-commusoft-used-for) - [View Commusoft pricing details and edition comparison](https://www.g2.com/products/commusoft/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+03%3A02%3A43+-0500&secure%5Bsession_id%5D=6eae911a-9902-41ab-93e8-235564210ed1&secure%5Btoken%5D=c3f48160781a405dd420aae4a86d53424d2ff3c6badc6e48b63bd8831693c618&format=llm_user) ## Commusoft Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Commusoft Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (354 reviews)