--- title: Bria Reviews meta_title: 'Bria Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Bria works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 68 scale: '5' date_modified: '2026-06-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Bria Reviews **Vendor:** CounterPath **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 68 ## About Bria Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating! ## Bria Pros & Cons **What users like:** - Users appreciate Bria's **flexibility and feature-rich interface** , enhancing seamless communication and collaboration for all. (1 reviews) - Users value the **affordability** of Bria, enjoying a sleek setup that declutters their workspace and enhances functionality. (1 reviews) - Users love the **easy setup** of Bria, enhancing their workspace with a clean and modern look. (1 reviews) - Users love the **call quality** of Bria, appreciating the convenience of sleek setups and caller ID notifications. (1 reviews) - Users value the **excellent VOIP connectivity** of Bria, enabling sales teams to stay connected on-the-go. (1 reviews) - Users value the **convenience** of Bria, allowing salespeople to answer work calls from their cell phones on the go. (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **What users dislike:** - Users experience frequent **performance issues** with Bria, including lag, freezes, sound problems, and call drops. (2 reviews) - Users find **access issues** with Bria, particularly in intuitively managing notifications and shutting off the app. (1 reviews) - Users report persistent **audio issues** with Bria, including sound problems and frequent call drops, impacting their communication. (1 reviews) - Users report **audio problems** with Bria, including sound issues and frequent call drops during important conversations. (1 reviews) - Users report **call drops** and sound issues, causing reliability concerns for frequent phone users in professional settings. (1 reviews) - Complex Processes (1 reviews) - Lack of Intuitiveness (1 reviews) - Missed Calls (1 reviews) - Service Outages (1 reviews) - Slow Speed (1 reviews) ## Bria Reviews ### 1. BRIA 5: Reliable, Clear Call Quality and an Easy-to-Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Grant S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Bria?** I’ve been using BRIA 5 since 2019, and what I appreciate most is how reliable and straightforward it is for everyday communication. Call quality stays consistently clear, and the interface is clean and easy to navigate, so I can manage calls, messages, and contacts all in one place without hassle. **What do you dislike about Bria?** Honestly, I haven’t run into any major issues. So far, it’s been reliable and has met my needs. **What problems is Bria solving and how is that benefiting you?** Bria helps me manage calls and meetings in one place, which makes communication much easier and more organized. It saves me time and helps keep everything running smoothly in my day-to-day work. ### 2. Using Bria in my solo law practice **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Bria?** Bria worked to help me manage calls that come to my business VOIP line (for which I use Corvum) via my cell phone, and to make outgoing calls from my cell phone reflect my office number. In the past, I had this functionality bundled via a single provider. When I left to find a more cost-effective alternative, I was introduced to Bria. The process has not always been seamless, and I find it a little cumbersome to keep track of calls this way. I would prefer a single-product approach. There were often issues related to being logged out, which made it easy to miss calls. Bria as a stand-alone product might offer a different experience, but working in conjunction with my VOIP provided, it was not a good solution. **What do you dislike about Bria?** I experienced call quality issues and frequent issues with connecting or maintaining my "logged in" status that were very difficult to work around. **What problems is Bria solving and how is that benefiting you?** Bria was used as an integration with my VOIP provider. It provided the interface that allowed me to receive calls on my mobile phone from the VOIP number. It was priced into my VOIP provider's pricing and not separately invoiced to me. ### 3. Affordable, Tailored Phone Service That Fits Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Bill L. | Vice President of Sales and Operations, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Bria?** It provides a phone service for us that is affordable and can be tailored to our business needs. **What do you dislike about Bria?** It has limits on what it can and cannot do for call transfers and its not user friendly to set up or add members. **What problems is Bria solving and how is that benefiting you?** It provides a sales queue for our business and allows our team to have phone service with an extension. ### 4. Best soft phone software **Rating:** 4.0/5.0 stars **Reviewed by:** HARSHIL B. | Employee , Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Bria?** I appreciate Bria's flexibility and feature-rich interface, which enables seamless communication and collaboration. **What do you dislike about Bria?** Occasional complexity in setting up advanced features and potential need for technical expertise. **What problems is Bria solving and how is that benefiting you?** Bria is solving communication and collaboration challenges by providing a flexible and feature-rich soft phone solution. It's benefiting me by enabling seamless voice and video calls, efficient call management, and integration with other business tools, ultimately enhancing productivity and streamlining communication. ### 5. Good product for small businesses who don't need to be on the phone all of the time **Rating:** 3.0/5.0 stars **Reviewed by:** Brittany M. | Broker/Owner, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Bria?** I like that it is VOIP and our sales people can download the app to their cellphones so work lines can still be answered when away from the office **What do you dislike about Bria?** There seems to be some reliability issues. We are an insurance brokerage so our folks need to be on the phone a lot. We have quite a few reports of sound issues and calls dropping. The app also just generally goes down a few times per month **What problems is Bria solving and how is that benefiting you?** A VOIP system that can be accessed by all users both at the office and on their cellphones. It keeps all of our offices connected all across the province of Ontario ### 6. Bria is a fantastic soft-phone! **Rating:** 5.0/5.0 stars **Reviewed by:** M. Chad D. | Principal Agent, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Bria?** Easy to setup and doesn't require a big clunky phone on my desk. Instead, I can use a small sleek one-ear modern looking headset and use my computer (Bria) to dial and receive calls. Love it and my office looks cleaner and less cluttered. It's also nice to see caller ID pop-up on my computer screen when a call comes in. **What do you dislike about Bria?** The only downside is that if my computer is off, then Bria can't log calls. In order for it to show me call history (missed or answered), my computer/Bria has to be on 24/7. **What problems is Bria solving and how is that benefiting you?** Less expensive and cleaner look than VOIP phones. Easy to use (I like dialing phone numbers using my keyboard's number pad section). It's also nice to be able to copy and paste phone numbers into Bria as well. ### 7. Great App and a Great Guide to navigation Program **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Bria?** Easy to sign up and created users. Sign up was painless **What do you dislike about Bria?** None at this time. The app is working as is! **What problems is Bria solving and how is that benefiting you?** We don't have any issues at this time ### 8. Convenient. Allows me to keep in touch with my coworkers in a simple and convenient way. **Rating:** 4.0/5.0 stars **Reviewed by:** Sean O. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Bria?** I like the convenience, and the integration with multiple platforms and devices. I can use it on my work computer, my phone, and connect to everyone in the company likewise **What do you dislike about Bria?** I dislike that it can be difficult to shut off Bria. While I like the ease of access with my coworkers, I wish that it were more intuitive to turn off notifications when I'm not working. **Recommendations to others considering Bria:** Learn the ins and outs of the program. It has more features and power than I'm certain I know how to use **What problems is Bria solving and how is that benefiting you?** It solves the ever present problem of communication. I can instantly talk to any of my coworkers at any store, or at the very least check their activity. It integrates well with other apps. ### 9. Bria is a great app to connect to my SIP phone for work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2020 **What do you like best about Bria?** I like that I'm able to connect to work and highlight numbers on my computer and press a shortcut key to dial. It makes my life easier and creates one less item I need on my desk (physical phone). **What do you dislike about Bria?** That contacts don't sync Outlook doesn't auto-sync All numbers on my computer aren't clickable and I need to use the highlight and shortcut key method **What problems is Bria solving and how is that benefiting you?** Being able to call from my computer and not have to look at a number and type it manually on a physical desk phone. ### 10. Bria is a good voip device replacement **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Bria?** Easy to set up an account and extension for end users. **What do you dislike about Bria?** Some fumbling with the audio options when using a bluetooth headset on a laptop. Recently it started forcing two extensions per user in the setup process. **Recommendations to others considering Bria:** Try it out. It is very easy. **What problems is Bria solving and how is that benefiting you?** Making it easy to use one device for work offsite and simple voip endpoint provisioning. A computer with a VPN active is all that is needed for our offsite employees. IT is very easy for the end users to create their login and install the software so they don't need more assistance and they do not need more hardware to get to work. Several times I have used Bria Teams to replace a physical voip device that was not working. Each time the end user did not want the physical device replaced, preferring to remain using Bria Teams. ### 11. used to use good **Rating:** 5.0/5.0 stars **Reviewed by:** Mei Thi N. | Financial Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Bria?** good service to work easily like a secretary. Many useful tools, but about cost I think we need more promotion. This gets better experienced for customers. So lets notice! **What do you dislike about Bria?** many tools but does not enough key.................... **What problems is Bria solving and how is that benefiting you?** also has so much problem. Lag, stop loading,..... ### 12. best way to communicate at work **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara G. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Bria?** the layout is so simple and easy to find who i am looking to message **What do you dislike about Bria?** sometimes it lags and freezes and its hard to communicate **What problems is Bria solving and how is that benefiting you?** i can message the purchase dept and find out quickly when we are getting an item back in stock ### 13. Great VOIP app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Bria?** A functional and reliable SIP solution with robust features. The ease of configuring the softphone helps a lot. **What do you dislike about Bria?** what I don't like is that licensing is by extension **What problems is Bria solving and how is that benefiting you?** The biggest problem was to perform the configuration on cell phones and/or desktops one by one, but with the option to configure it via the web, it's very much everything. ### 14. Descent VOIP mobile app **Rating:** 3.5/5.0 stars **Reviewed by:** David G. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Bria?** It's an easy-to-use interface, and the quality seemed to be good. **What do you dislike about Bria?** We were never able to get it to work on chrome OS despite its availability on that platform. **What problems is Bria solving and how is that benefiting you?** Our users use it for making phone calls through our phone server while mobile. ### 15. Bria is a simple tool but could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Jyernazrie R. | Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Bria?** It's straight forward and easy to use. It can always be better. **What do you dislike about Bria?** Sometimes it goes silent when I use it with a Bluetooth device **What problems is Bria solving and how is that benefiting you?** Calling with my bluetooth handset, the benefits are me not using wired devices to talk ### 16. Bria cannot miss a step **Rating:** 5.0/5.0 stars **Reviewed by:** Anmol J. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Bria?** It's Cloud, SaaS, web-based deployment is top-notch. Its knowledge base is absolutely unbeatable. There's none like it. **What do you dislike about Bria?** It does not provide support for Linux. I am hoping this gets taken care of in the future. **Recommendations to others considering Bria:** RingDNA **What problems is Bria solving and how is that benefiting you?** The phone support, chat support, and forums have been really helpful in providing real-time support. ### 17. Good Product, works well on Mac **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Bria?** It has been more stable over the last year. I have had no issues with connections while on calls or updates reverting the settings. **What do you dislike about Bria?** Sometimes typing the number in the call field is a little delayed. **What problems is Bria solving and how is that benefiting you?** Bria has provided a stable platform for our Mac users. ### 18. Bria did exactly what we needed - works well , easy to use on desktop and mobile and is reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Kris F. | Director , Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Bria?** Easy to setup, reliable, features work. We were a small business with a VOIP system with physical phones. We then moved into a new location and were looking for a reliable softphone that worked on desktop and iphones. We tried about 4/5 other solutions first before Bria. Bria was the first one we felt was truly reliable and finally meant we could ditch the physical phones. **What do you dislike about Bria?** Not too much. The UI is a little dated and a bit of training to show staff to get the most of it. **What problems is Bria solving and how is that benefiting you?** We were a small business with a VOIP system with physical phones. We then moved into a new location and were looking for a reliable softphone that worked on desktop and iphones. We tried about 4/5 other solutions first before Bria. Bria was the first one we felt was truly reliable and finally meant we could ditch the physical phones. We know have a distributed team with a fully reliable phone solution. We had it setup in 2019 so when 2020 happened, it gave us great flexibility to WFH or anywhere. ### 19. Stable and simple SIP client **Rating:** 4.0/5.0 stars **Reviewed by:** Dmitry S. | VoIP Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Bria?** I like its PUSH service and battery life, simple ui and stability. It registers and holds PUSH registration stable. Also voice quality is good. **What do you dislike about Bria?** Unable to completely turn off some features. Inconvenient call history module. Unable to do full remote provisioning with passwords. We need some API to provision our customers with full SIP accounts without need to specify account details in Teams web UI. Also now it requires to manually track fired and suspended users without integration with our internal systems. **What problems is Bria solving and how is that benefiting you?** Using it with our SBC to allow remote workers to call and receive calls. Also we use remote provisioning not to provision every phone with SIP passwords so we get increased security. ### 20. Great support team and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Ky T. | Principal Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Bria?** I love that I have a soft phone app directly on my phone that helps me stay connected with clients so easily! Plus, it integrates so that when I click on a contact I can call out using BRIA or my regular cell service. Having the capability to use BRIA for phone contacts enables me to shield my personal information. **What do you dislike about Bria?** Sometimes incoming calls to the softphone app won't work if my phone is locked. Thankfully, support was able to help me update the settings on my phone to make it more functional. **What problems is Bria solving and how is that benefiting you?** I'm staying in touch with my clients on the go without having to give out my personal cell number. Privacy is very important to me. BRIA enables me to keep in touch and keep my personal info private. ### 21. My firsthand experience with Bria **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Bria?** The integration with our existing VoIP service was very easy, as well as the administration. **What do you dislike about Bria?** BLF integration with our VoIP service would have been nice **Recommendations to others considering Bria:** Absolutely take the time and do a live trial of Bria. It's easy to get started and a high end product worth consideration. **What problems is Bria solving and how is that benefiting you?** Bria has helped us solve remote work issues due to Covid-19. Previously we only had physical desk phones and scrambled to a solution to enable working remotely. Bria was easy and I don't regret the decision at all. ### 22. Bria - Softphone solution **Rating:** 4.5/5.0 stars **Reviewed by:** Shelley C. | Audio Visual Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Bria?** Easy to use & establishes a good connection. Even the free version works good. **What do you dislike about Bria?** Setup was a bit tricky and I get too many emails from customer support checking to see if i need assistance or want to upgrade. **Recommendations to others considering Bria:** You may need help with setup, but once installed it is very easy to use. Even the free version is useful. **What problems is Bria solving and how is that benefiting you?** Bria is used to call people nationwide to complete phone interviews. It has good connection & establishes the calls quickly. ### 23. BRIA TEAMS REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Bria?** I like the screen sharing the best. All my team works from their homes so having screen sharing is the best when something needs to be addressed **What do you dislike about Bria?** only issue I had were the group messages but that has been corrected now **What problems is Bria solving and how is that benefiting you?** being able to warm transfer calls with a softphone and being able to communicate with my team quickly since we all work from home ### 24. Bria powers our entire call center. **Rating:** 4.5/5.0 stars **Reviewed by:** Tom D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Bria?** Bria lets our callers access our clouded VoIP provider whether they are on premises or working from home. **What do you dislike about Bria?** I have not come across any downside to using Bria yet. **Recommendations to others considering Bria:** I highly recommend Bria, we seldom if ever have any issue that is due to Bria itself. **What problems is Bria solving and how is that benefiting you?** We use Bria as our softphone with our CRM and integrated VoIP service. ### 25. An alternative for international calls **Rating:** 4.5/5.0 stars **Reviewed by:** Jose Luis A. | Business Consulting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Bria?** Xlite is an application mainly for computers, it is great for making internet calls, as it has the reliability of a mobile phone, it doesn't have the key issues that cell phones have, and that's because they don't have a signal, because unless you have a bad internet signal this won't be an impediment to using this tool, it's widely compatible with devices like Windows XP 7 or 8 and, of course, with Mac OS X. You just have to enter the number and it will be like having a real-time mobile conversation. Of course you need hearing aids and microphones. **What do you dislike about Bria?** The application once activated depending on the speed of our machine is normally a little sluggish, but this hasn't bothered at all since the start of the program **Recommendations to others considering Bria:** I use it in my work because I have international clients and I must constantly keep in touch with them. Excellent for call centers where you make big calls, because there is no regular cap for calls, and you can make all the calls you need in the day. **What problems is Bria solving and how is that benefiting you?** I typically communicate with relatives and customers abroad and pay international calls, at least it will be a major income so essentially what I do is communicate via this application and thus avoid such high costs of international calls, personally, I don't have hearing aids, so I tell you from my own experience that if you have a microphone and horns, you can enjoy this tool without limitations. ### 26. Very convenient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Bria?** The layout of the desktop app is very minimal and easy to navigate. And from an admin perspective its easy to setup the users on the back end and just share the team with them. **What do you dislike about Bria?** The mobile app does not work well with your notifications. We use a phone queue so the mobile version is not as reliable. We use the desktop app. **What problems is Bria solving and how is that benefiting you?** Not having to have a physical phone with you. This year we all had to go remote very quickly so this was helpful to make that transition. ### 27. Useful and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Bria?** We find it easy to use and the support is accessible. **What do you dislike about Bria?** Lack of French tutorials, it would be good to have French tutorials. It would be good to have our invoices in CAD currency. **Recommendations to others considering Bria:** I don't know! **What problems is Bria solving and how is that benefiting you?** I have had problems with my AirPods, however the issue is still ongoing. ### 28. Highly recommend! Best in class! **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Bria?** Best communication phone system that I've found. Have used for many years. **What do you dislike about Bria?** nothing that I dislike, everything works wonderfully. **Recommendations to others considering Bria:** Love it, do yourself a favor & use Bria, it's the best! **What problems is Bria solving and how is that benefiting you?** I use it to make calls, I've also used the screen share capability. Excellent system. ### 29. Bria- very good voip mobile app **Rating:** 4.0/5.0 stars **Reviewed by:** Jason S. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Bria?** Clean interface and easy to use. Seems to be reliable. **What do you dislike about Bria?** It's not compatible with some sms services. I use a white label voip solution for my clients and I can't integrate sms currently. It's a little pricey too. **Recommendations to others considering Bria:** Watch out for sms integration if you is it **What problems is Bria solving and how is that benefiting you?** I was using ReachUC offered by my white label voip provider. It is riddled with reliability and stability issues. But Bria has solved those problems ### 30. Easy as H... **Rating:** 5.0/5.0 stars **Reviewed by:** Martin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about Bria?** I enter my setting once and it works on every device I use it on! **What do you dislike about Bria?** I would like to see easier option for call forward, follow me and so on... **Recommendations to others considering Bria:** Try it and you will definitely love it! Where other software made me swear, Bria had me!! **What problems is Bria solving and how is that benefiting you?** Working from home with my 2 business phones without loosing a call ### 31. VOIP tool for quality and stability in calls **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander d. | Customer Success Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2020 **What do you like best about Bria?** It is updated frequently, receiving corrections constantly. Allows you to redirect incoming calls. Allows you to record calls at any time with the customer. **What do you dislike about Bria?** The license control page is very bad, as it does not allow you to delete history of computers that once used a certain license. This makes it messy when it comes to consulting the licenses in use, and those that are not being used. It could have filters to assist in the search. **Recommendations to others considering Bria:** Quality software and connection stability. **What problems is Bria solving and how is that benefiting you?** Quality and stability of connections. He is very good in these two aspects, which are extremely important for making phone calls. ### 32. Covid Response Plan **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Bria?** The Bria teams made deployment to 50+ users pretty easy. **What do you dislike about Bria?** The mobile app seemed to be hit or miss on whether it worked or not. **Recommendations to others considering Bria:** Bria teams makes configuring and deployment for multiple users very easy and quick. **What problems is Bria solving and how is that benefiting you?** Keeping school staff connected to each other and parents when we were working remotely solved a huge problem for us. ### 33. Bria on the PC is GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Bria?** Easy to dial, easy to maintain a phone directory, easy to support conference calls. **What do you dislike about Bria?** Right now, no complaints, the process to use is very easy. **Recommendations to others considering Bria:** Easy set up and easy to use. **What problems is Bria solving and how is that benefiting you?** The Bria software has been well received by the staff using it daily. It has been very accessible for sight impaired employees. ### 34. Implementation of Bria Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Bria?** The centralised management of SIP accounts, the single user login is a massive boon for deployment. **What do you dislike about Bria?** The pricing is quite expensive considering the duration of use compared to the benefits. **What problems is Bria solving and how is that benefiting you?** Bria as simplified our work from home solutions, especially when actioning our disaster recovery plan following the Covid-19 pandemic. ### 35. Bria Teams flexibility in our office, reducing costs and increasing productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Bria?** Ability to see who is available, conect and chat prior to tyransfer. it really is PBX quality at single line price. **What do you dislike about Bria?** occassional outtages but less frequent recently **What problems is Bria solving and how is that benefiting you?** ability to mange a remote team opf workers and handle high call volumes ### 36. Great program when working from home or anywhere else **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2018 **What do you like best about Bria?** The thing I like the best about xlite is that it is a great program to use when I am working from home or anywhere out of the office, because I am still able to log in and take and make calls to my customers. The upside is you could put it right on your own laptop or computer for use anywhere you are working from. Most helpful that you could call in to office extensions and receive messages from coworkers **What do you dislike about Bria?** There really isn't anything I dislike about the program. Once you learn how to use and navigate around it is great. **Recommendations to others considering Bria:** Definitely give it a try. it is a great program to use in or out of the office **What problems is Bria solving and how is that benefiting you?** The benefits that it provides to me is that I have it loaded on my personal laptop and have a headset at home and allows me to work from home while still taking inbound calls and making outbound calls. It works great when you don't have a company phone but is also great because allows your calls to still be tracked and monitored. ### 37. Great digital phone app **Rating:** 4.0/5.0 stars **Reviewed by:** James C. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Bria?** I like that I can keep all the contacts in the application and that I can copy and paste phone numbers directly into the phone. **What do you dislike about Bria?** With our specific phone system the programming on how it handled hold music was not compatible so whenever we put someone on hold they just got dead air. **Recommendations to others considering Bria:** Make sure that the application is compatible with all of you voice system features. **What problems is Bria solving and how is that benefiting you?** It makes it easier for me to handle my VOIP phone without having to have extra hardware on my desk. ### 38. First year with Bria **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Bria?** Easy to use and deploy for the whole team. **What do you dislike about Bria?** Preferences are a little confusing to set up at first. **Recommendations to others considering Bria:** Nothing special to add, works as expected. **What problems is Bria solving and how is that benefiting you?** Needed a solution for the whole team to be able to make and receive calls in office and at home. ### 39. X-LITE APP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Bria?** Xlite is an application (softphone) suitable for those who stay on the computer daily, because it facilitates communication with an easy and convenient call service from the PC or Mac computer, in the comfort of your home or in any place you are. **What do you dislike about Bria?** It is a program that works perfectly in companies that perform many calls during the day, as well as in call centers **Recommendations to others considering Bria:** X-LITE IS AN EASY APPLICATION TO USE, ONCE IT IS INSTALLED ON THE COMPUTER IT WILL HAVE THE POSSIBILITY TO COMMUNICATE THROUGH A HEADPHONE AS IF I DID IT FROM A CELL PHONE. **What problems is Bria solving and how is that benefiting you?** Currently I work from home and I keep in touch with various clients throughout the day ### 40. Great system for a CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Meredith F. | Remote Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Bria?** I work remotely for the company I am employed with and there have been many issues with audio dialing directly through the CRM. I recently added Xlite to my computer and it has cured all audio issues. It's a phenomenal system and the calls are very clear. **What do you dislike about Bria?** I've had to log into the system every time I am not logged in for work and there probably is a way to stay logged in just havent figured it out yet. **Recommendations to others considering Bria:** Please consider this may help your company with issues that are audio related **What problems is Bria solving and how is that benefiting you?** I am solving all audio issues with Xlite. I can hear my customers more clearly. ### 41. Computerized Telephone **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy P. | Escalation Resolution Specialist, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Bria?** The phone is click away without the hassle of an actual phone. **What do you dislike about Bria?** I haven’t experienced any bad suitations with it. It has always worked and I can make calls **What problems is Bria solving and how is that benefiting you?** There are a lot of upgrades to this. Every 3 months or so ### 42. Great Softphone for VoIP Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Edward W. | Associate , Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Bria?** This product has a great layout and interface. There is a call log so that you can see recent calls with a timestamp. All you need to do is plug a headset into your computer and you can make and receive calls with ease. There are the typical hold, mute, transfer, and conference functions which make it as effective (if not moreso) than a physical phone. **What do you dislike about Bria?** There are sometimes issues with volume. You definitely want to have a good quality headset to minimize these occurences. **Recommendations to others considering Bria:** This is great if you are looking for a soft phone that has quality service at a decent price. **What problems is Bria solving and how is that benefiting you?** Bria allows me to make and receive calls at the click of a button. I can monitor the call status on my computer as well as the call log. ### 43. Good IP Phone replacement **Rating:** 4.0/5.0 stars **Reviewed by:** Andre B. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Bria?** It is easy to use and integrate with my Active Directory **What do you dislike about Bria?** The mobile app is a subscription not a one time purchase. **What problems is Bria solving and how is that benefiting you?** I was looking to have mobility as I have to travel and work from home some times. The benefit is to carry my number, doesn't matter where I go. ### 44. Super great for days I need to call! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Bria?** What I really enjoyed about this software is the ability to simply make phones calls straight from my computer screen. It is awesome to know that you can contact those you need to wherever you are. **What do you dislike about Bria?** Sometimes this softphone runs a little slowly. Maybe that is my own internet connection, I have just noticed that sometimes my call will cut in and out, whether that is a video call or a phone call **Recommendations to others considering Bria:** Just make sure you take your time to understand this program before you start making phone calls. You do not want to be unprepared while you are in the middle of a call with someone important. **What problems is Bria solving and how is that benefiting you?** I have really benefited from the ability to simply communicate from my computer. I am not always next to my work phone, or even my cell phone, so it has been really helpful to make calls and communicate from my computer. ### 45. The best voip software you' ve ever had **Rating:** 4.5/5.0 stars **Reviewed by:** Alfonso F. | Sr, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Bria?** Give it a try, i can swear there' s no other product that is such as useful as x-lite and it' s very easy to implement and set up on final users. There' s no need for a physical desk phone, you can use it with headphones or any audio device you have. Don' t worry if you have low band with it still works.No matter if i 'm traveling across the world or sharing my mobile web access, x-lite is the best option i 've met. Bandwidth usage is incredibly low and voice quality is the best. I feel like i 'm sitting at my desk in my office. No long-distance call charges and i 'm missing a single call. . Been a user since 2010 and have no complaints about. You won' t regret **What do you dislike about Bria?** Maybe contacs should be backed up in a cloud storage i dont know if already does it **Recommendations to others considering Bria:** Great product, no complaints about it. Please give it a try **What problems is Bria solving and how is that benefiting you?** Not missing a single call and no long-distance call charges ### 46. Bria Review **Rating:** 4.5/5.0 stars **Reviewed by:** Bethany E. | Physical Therapist, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Bria?** I like how quick it is to download and how simple it is to use. this has got to be one of the most used softwares that I have for work. I could not do my job without this software. I work from home and so I just had a soft tutorial with all the software we use by video chat and I have no issues navigating this. This is one of the best viOP softwates I have used. Much better than X-Lite and some of the others. Does not freeze up near as bad most do or cut out during calls which is fantastic. **What do you dislike about Bria?** I will say this program freezes up about every other day or so which sucks. there is a few kinks and bugs with it which I hope they will fix soon. **Recommendations to others considering Bria:** make sure you always check for updates with this program otherwise it will start to lag. **What problems is Bria solving and how is that benefiting you?** it allows me to be able to work from anywhere and always be connected to work as long as I have my laptop. Also it allows me to make phone calls through my laptop from my office number. ### 47. Bria IP Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit G. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Bria?** Bria is a best softphone app available in the market.Bria provide support in iOS,android and desktop.Bria provide awesome audio,video calling ,confernce calling feature.it provide crystal clear audio,video quality.Bria has a capability to register with any pbx server,even it support open bux like asterisk, kamailio ,opensip etc. **What do you dislike about Bria?** HuBria is very advance for normal people who are not much more aware of softphone app.who dont know how to register with any pbx.Bria should provide user manual for it or provide one time free support. Bria is bit costly,there are many softphone available in the market which are free of cost.Bria dont provide free trial for single user. **Recommendations to others considering Bria:** Bria should provide integration with traditional telephony platform like traditional prepaid and postpaid systems.Bria should provide solution in less cost. **What problems is Bria solving and how is that benefiting you?** Drawback of tradition telephony system was its cost.company which is having 1000+ employee can not use normal telephony service .otherwise they have to take multiple connection and cost will be huge.Bria solves this purpose.you can configure one pbx server &take sip trunk line and register bria from all systems.its very cost effective solution for the big organization.companies can do there meeting in Bria.screenshare feature of Bria saves operation time,very useful for customer support.Bria support multiple audio video codecs so it work on even poor network quality. ### 48. Software gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Bria?** Phone calls have good quality and just amazing **What do you dislike about Bria?** Umm lets see, i dislike.... well maybe nothing **Recommendations to others considering Bria:** More things/links **What problems is Bria solving and how is that benefiting you?** Sometimes the connection is bad ### 49. Portable office number **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Bria?** I really liked being able to hire a salesperson and allow them to use their own cell to take company calls. Not only did this save me money, it was easier for them to have just one phone to carry around the floor with them. Additionally, this gave them a record on their phone of people they'd spoken to during the day so they could follow up at home if necessary. **What do you dislike about Bria?** Bria is still perfecting their product. We had trouble with the calls dropping when salespeople walked outside or moved between wireless access points. **Recommendations to others considering Bria:** There's a good deal of setup required and software updates can mess with your Bria settings and require you to go through them again to see what changed. Users should be at least a little tech savvy or you need to have a Bria Administrator on hand to keep things working. **What problems is Bria solving and how is that benefiting you?** I can call a customer from my mobile, anywhere I have service, and it looks to them like I'm calling from my office. I do not have to dial long strings of code to prevent them from learning my personal number, and when they return my call, they get the receptionist at the main office. ### 50. Good soft phone but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Bria?** Call connection is usually really clear. **What do you dislike about Bria?** Voicemail functionality is a little behind the times; it would be better if they emailed you when there was a voicemail and you were able to delete from there. **Recommendations to others considering Bria:** Good basic soft phone but I'm not sure if they have any more advanced features since my use case is fairly limited. **What problems is Bria solving and how is that benefiting you?** I hate using a hard phone so having a soft phone to clear up desk space is so helpful. ## Bria Discussions - [What tricks should I know about Bria?](https://www.g2.com/discussions/32230-what-tricks-should-i-know-about-bria) - 1 comment, 2 upvotes - [What is Bria used for?](https://www.g2.com/discussions/what-is-bria-used-for) - 1 comment - [What is Bria enterprise?](https://www.g2.com/discussions/what-is-bria-enterprise) - 1 comment - [View Bria pricing details and edition comparison](https://www.g2.com/products/bria/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+13%3A00%3A33+-0500&secure%5Bsession_id%5D=3b06538b-43f5-431a-8880-b292c77b8310&secure%5Btoken%5D=4c69e4432423d01ee37c53c7da142872d9217ec9138d362b43506e1d4a322bed&format=llm_user) ## Bria Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Bria Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,344 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (200 reviews)