6Storage Reviews & Product Details

It’s very easy to move tenants in and out, and the search engine in the title bar works good although being able to search by invoice and receipt numbers, phone number and additional contact name would make it even more versatile. Invoice and receipt numbers were in V2. Most of the reports are useful, from the email log to the daily payment report, and overall performance has been good. Pricing for 6S feels reasonable when you consider the benefits of the software, especially compared with other S/W. I’ve also consistently received great support from the 6Storage team whenever I’ve had issues or questions. We haven’t integrated it with our website yet because we’re currently redoing the site.

I like the statements for tenants with multiple stalls. In V2 the statement on the tenant screen was a mixture of all the stalls making it very difficult to read. In V3, the statements are by stall. Much easier!

One suggestion for 6Storage. I spent my career (now retired) in systems. Part of our ability to build the software we used was to be apart of an 'user' group. This group was made up of, in 6Storage's case of your customers. In the couple of user groups that I belong with, we met once a year to discuss good/not so good features of 6Storage along with future development. It allowed us as users to have real input into the S/W. Positive and constructive criticism along with new ideas were apart of the schedule. These sessions were held in person, in my case either Toronto or LV, where we would spend 5 days learning things we didn't know, helping other and talking over new ideas. some good and some not so much! We would walk away from the week with a list of 10 priorities made up of fixes and new ideas. It worked really well. Food for thought. Review collected by and hosted on G2.com.

The ability to merge stalls on one invoice. In our case it is a big deal because many of our tenants have multiple stalls. Some have over 4 so when you have that many it is, in my opinion, unprofessional sending out multiple invoices and receipts.

The ability for the S/W to keep track of over payment. If someone owes us 75.50 and the send $80, the remainder is not kept track of. Allot of customers e-transfer funds to us. Some will round the amount so for example they owe us $75.50. They will send $75. That leaves .50 not paid so the reminder reports will go out to the customer. It would be nice if there was under tolerance built into the S/W, controlled by management, so that reminders would not go out if the tenants owes under a predefined amount. It's unprofessional to send out a reminder for 50 cents, in my view.

More reports on marketing would be nice. We put all this information into the database. It would be nice to get it out.

The master search is not as robust as in V2 where I could search on invoice number, receipt numbers and phone number on the tenants page. I really like the messaging feature but one thing to improve is where the list of tenants is. In V2 the list was sorted by tenant name which was good because I could see if a tenant had more then one stall. When I am doing a mass mailing I don't want to send out multiple emails to the same customer. This sort allowed me to un-tick those multiple occurrences. Maybe putting the ability to sort by tenant name or any column would be good.

In V2, I was able to turn off email reminders by tenant. In V3 I can't or at at I haven't figured that out. I can turn 'off'/'on' SMS reminders on the tenant screen.

When a tenant does a partial payment on multiple stalls, the program forces me to unselect all the stalls and only pay on a single stall at a time. If I don't deselect the invoices, the box where I change the amount owing is not editable. The system should be able to apply the partial amount based on the invoice age not me having to manually select the invoice. If I want to select the invoices manually then I can always deselect them.

I liked in V2 where the invoice was prefixed with INV, but this isn't a show stopper.

In V2 I liked the current monthly revenue total on the dashboard along with last months for comparison purposes without having to run reports.

Having the individual tenants payments is good but a total either at the end of the list or in the pane title bar would be nice.

I don't see the ability to un-move a moveout. In V2 I could un-move a tenant within 30 days. This has come in handy! Along with this the ability to pay down a moved out tenant or write a tenant off after the move out is done. Review collected by and hosted on G2.com.

6storage is very user friendly. The navigation is easy and it it is easy to see day to day information. It is easy for our customers to access and view their own profiles and make payments. I enjoy that we can email different types of letters that are already formatted, making things easier for us. Using 6storage has definitely helped our business! Review collected by and hosted on G2.com.

We have not found anything that we dislike about 6storage. It is easy to use for both our employees and our customers Review collected by and hosted on G2.com.

Version 3 is a significant improvement — the interface is clean and intuitive, with everything accessible right from the home dashboard. Being able to see unit availability, leads, and reservations at a glance makes daily management much more efficient.

The standout feature for me is the messaging capability built directly into tenant profiles. Being able to send an email or SMS straight from a tenant's account without switching platforms is a real time-saver. The delinquency reporting is also excellent — it's prominently placed, easy to find, and gives you exactly what you need without digging through menus.

On the support side, the team is responsive and genuinely looks into issues when they come up. We've had a minor recurring issue with invoices, but support has been engaged and working on it, which counts for a lot. Review collected by and hosted on G2.com.

A few features from earlier versions that I miss in V3:

The automatic credit carry-forward is gone — in V1, if a tenant overpaid an invoice, that credit would automatically apply to their next one. Now it has to be handled manually, which adds extra steps.

The bulk price increase tool from V2 has also been removed. Being able to raise rates for all tenants by a set amount at once was a real efficiency win — without it, increases have to be done individually.

Reservation/lead editing is limited — you can move someone in or out, but you can't update their contact information directly on a reservation. If a tenant changes their phone number before moving in, there's no clean way to update it.

Auto-billing stop on move-out scheduling is another V2 feature that hasn't carried over. In V2 you could schedule a move-out and billing would stop automatically — now it has to be manually adjusted, which is easy to miss.

These are specific workflow gaps rather than deal-breakers, and the core platform is strong, but restoring these features would make V3 genuinely excellent. Review collected by and hosted on G2.com.

I love how 6Storage keeps our data straight and processes all our payments automatically, so we don't have to key in credit cards or manage spreadsheets for people’s payments and amounts due. It always works, and there are no glitches. Payments go through cleanly every month, saving me time and money since my manager doesn't have to fix issues or walk clients through how to use the site. I appreciate the website's design, allowing clients or potential clients to easily see available storages and properties. The initial setup was very easy, thanks to the helpful customer service reps who guided us through the process, even though it wasn't as smooth as we would like. I also considered other options, but 6Storage stood out as the easiest to use and integrate, especially beneficial for a new business and a new manager. Review collected by and hosted on G2.com.

I find the price higher than when I signed up, but that's my only complaint. Review collected by and hosted on G2.com.

I like the automation features in 6Storage that make my life easier. It handles payment collection, applies late fees, and sends auto-email reminders, which really helps me manage the storage sites efficiently. I also find the support ticket system helpful when I encounter issues that need resolving. Review collected by and hosted on G2.com.

I can't use it from my mobile phone very well, and I travel a lot, so always need my laptop. Sometimes it doesn't apply late fees when it should for no apparent reason. Stripe pay is also really expensive but the only merchant that links to it. I am not able to change the number of a unit if it is occupied, which is a big issue as we do reorder and renumber them often. The initial setup was not that easy, especially uploading customer details and payment dates as lots went wrong. Review collected by and hosted on G2.com.

I could point to many aspects. It’s intuitive and easy to use, and the automation tools for tenant communication, payments, and day-to-day operational tasks are a major draw for me. Customer service is consistently available and quick to respond whenever I have questions. I also like that the platform brings website design, access control, payment processing, and tenant protection together in one system. Review collected by and hosted on G2.com.

I honestly haven’t found any downside to this app. I’ve enjoyed every aspect of it so far, and it’s been a great experience overall. Review collected by and hosted on G2.com.

It’s easy to navigate, and I like that Mr. Delivery makes it simple to send any type of notice to tenants. The sitemap is helpful too, especially when I need to find things quickly. The dashboard also makes it easy to find key information at a glance. Review collected by and hosted on G2.com.

Honestly, I haven’t found anything to dislike about 6storage. Review collected by and hosted on G2.com.

Product support is very helpful, they always answer the phone and always have the answers to the question you may have. Review collected by and hosted on G2.com.

The software can sometimes glitchy. Although we will be moved onto the new V3 I'm excited to try it and assume the issues will be gone. Review collected by and hosted on G2.com.

I like that with 6Storage, we can view our operations individually per facility or combined for a holistic view, which is really useful since we have two separate facilities under different names. It's also great that we can have both facilities under one website rather than needing a separate website for each facility. I appreciate the user interface of their software and the ability to access it from anywhere with an internet connection, which means we don't have to be on site to assist our customers. 6Storage has everything we need plus additional helpful features without overcrowding the software with unnecessary tools. The initial setup was fairly straightforward and easy, mostly involving pulling and plugging tenant spreadsheets. Review collected by and hosted on G2.com.

I wish the customer experience was more mobile friendly. We have heard feedback from our tenants about having difficulties accessing their portal from their phones. The website could be improved upon from a customer interface perspective. Review collected by and hosted on G2.com.

I like how customers can move themselves in from my website using 6Storage's plugins. It handles the whole move-in process, which means I don't have to talk to them at all, saving me time. I also like the software from the admin side for managing units, viewing reports, and handling billing. Review collected by and hosted on G2.com.

The communication tracking could be improved. It would be nice if the customer portal had a page that showed all the communications from 6Storage. On the admin side, I would like to see delivery and read receipts that log the IP address and hashes, to verify that customers read my emails. Review collected by and hosted on G2.com.