1-800Accountant Reviews & Provider Details

I have nothing good to say. I can't think of a single positive thing to say about them. Review collected by and hosted on G2.com.

After 3 years with them, I finally had enough of working with them. When I moved to a new accounting company, they failed to file my last quarter's wage withholding report. This resulted in the state coming after me for an additional $1300. I reached out to 1800 on multiple occasions and when I actually was able to speak with a real person, only received empty promises that they would fix the issue. With that, nobody got back to me and no one took care of the problem THAT I PAID FOR INITIALLY. Keep in mind, this is a service I paid for and they owed me yet I was blown off and left with a huge bill from the state. They have terrible communication. They don't care about your business. They only do the bare minimum. They only care about signing you up and taking your money. Review collected by and hosted on G2.com.

I like that 1-800Accountant consolidates everything into one company for my bookkeeping, taxes, and payroll needs. It's really helpful that they have assigned specific people to different parts of my business, making it easy to address any issues. I find their software extremely customer-friendly, and the portal they use is easy to navigate. The communication with them has been great, which is really important to me, and having everything in one place makes things simpler. It's easy to contact them through the portal, and they always stay on top of everything. Review collected by and hosted on G2.com.

I wish it cost less, but if they can help me save more on my taxes then it will balance out. Review collected by and hosted on G2.com.

I love how 1-800Accountant allows me to set up and organize my LLC with tax accountability and filing. Having access through the online portal to both live agents' expertise and ease of access in financial reporting has been key. The online portal has allowed me to easily connect my associated accounts to properly handle my financial needs, obligations, and tax situation. I find having an agent available to walk me through the process has been and will continue to be most beneficial. Communication through all avenues has been key. Review collected by and hosted on G2.com.

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I am really confident and look forward to working with 1-800Accountant. When I talked with Sophia, she brought me on board with no doubts whatsoever, which was a great first communication experience. I love how the people communicate with me and let me know what El Rural Area Development LLC needs to do to grow. I feel that 1-800Accountant will be a very, very big help not only for my company but for every company in the United States. I am overly delighted to have their assistance with everything dealing with business taxes, legal issues, and the growth of my company. Review collected by and hosted on G2.com.

Honestly speaking there is nothing that I dislike about 1-800 accounting services Review collected by and hosted on G2.com.

I find the accountants at 1-800Accountant to be really good, especially in helping me with taxes for both my business and personal needs. The accounting software is something I like because it helps me create invoices, bill clients, and keep track of my checking and credit card accounts. Review collected by and hosted on G2.com.

Communication is a bit lacking sometimes. When it came close to April 15, I hadn't heard from anyone, and I was getting very nervous. Sometimes the checking account and credit card account are not synced correctly and they're behind by a couple of days. So the numbers are not always accurate. I would appreciate a little more hand-holding as I am a new business, and I still don't know exactly what I'm doing. And when I was first sold this 1-800-accountant service, I was promised that I was going to get someone who was going to help me reconcile my books. And now it seems like I don't have anyone to help me reconcile my books. I'm not quite sure how to do it by myself, and I was sold that somebody was going to help me with it, and yet no one has helped me with it yet. Review collected by and hosted on G2.com.

They are very informative and open to answering all questions! Appreciated the knowledge and what benefits apply to us. Review collected by and hosted on G2.com.

As we have not employed them to manage our business, there are no negative aspects for them at this time. Review collected by and hosted on G2.com.

They had a good sales pitch/market positioning. Review collected by and hosted on G2.com.

From the first consultation, the rep they assigned us was unknowledgeable about our situation so he had to bring in someone else. From there, the communication just stopped. We had supposedly set a plan in action, but they took no action and had very little to poor communication. One-word responses, etc. Review collected by and hosted on G2.com.

Speaking directly with an agent that made time for me. Review collected by and hosted on G2.com.

I can’t think of anything. My agent was extremely helpful. Review collected by and hosted on G2.com.

Customer care at escalation TRIED to be helpful, but overpromised and failed. Review collected by and hosted on G2.com.

I never had any actual accounting advice from 1-800Accountant. Nearly everything I was told was along the lines of 'we can't help with that.' despite it being in our scope. When they did prepare taxes, they were inaccurate and significantly late, which caused us fees for items we needed them for. They were disorganized internally and unable to communicate with each other. They even owe *us* money and in addition, never processed my cancellation last year. There was no communication between team members. They missed important deadlines, even though we provided everything months in advance. The portal rarely worked, sent messages to wrong users, sending sensitive business files to my ex husband and vice versa, and files regularly disappeared. Representatives told us to bypass the portal as it didn't work properly. When they sent taxes through DocuSign, they had wrong names and signature fields. Everything they did was sloppy and incorrect. We had a different accountant or account manager every week it seemed (that's hyperbole, but it was typically different by every third or fourth message). We needed back taxes adjusted and re filed for another legal matter deadline. The months long delay meant we may not make the deadline and have to pay a thousands-dollars more filing fee. When I spoke with the gentleman (Rubio I think) in escalation, he assured me that we WILL still make the deadline or 1800 will pay the additional fees we incur. I asked and confirmed 2 or 3 times on that call to confirm he was truly guaranteeing this. That deadline came and went with no tax return, no communication, and the actual file was received days after the deadline with no explanation, and sudden amnesia to that guarantee despite me confirming with that person that the call was recorded and could be referenced if needed. We literally felt held hostage by them, and canceled once we finally received the last return. To top it off, today, I got an auto renewal notice indicating the cancelation must not have been processed, which is what prompted me to come here as apparently I've paid another two years? I've never, ever worked with a more disorganized and deceitful company. Review collected by and hosted on G2.com.

Convenient app, Easy to use website and helpful customer service Review collected by and hosted on G2.com.

I have not had any issues so far with anything Review collected by and hosted on G2.com.