1-800Accountant Pricing Overview

I like that 1-800Accountant consolidates everything into one company for my bookkeeping, taxes, and payroll needs. It's really helpful that they have assigned specific people to different parts of my business, making it easy to address any issues. I find their software extremely customer-friendly, and the portal they use is easy to navigate. The communication with them has been great, which is really important to me, and having everything in one place makes things simpler. It's easy to contact them through the portal, and they always stay on top of everything. Review collected by and hosted on G2.com.

I wish it cost less, but if they can help me save more on my taxes then it will balance out. Review collected by and hosted on G2.com.

Customer care at escalation TRIED to be helpful, but overpromised and failed. Review collected by and hosted on G2.com.

I never had any actual accounting advice from 1-800Accountant. Nearly everything I was told was along the lines of 'we can't help with that.' despite it being in our scope. When they did prepare taxes, they were inaccurate and significantly late, which caused us fees for items we needed them for. They were disorganized internally and unable to communicate with each other. They even owe *us* money and in addition, never processed my cancellation last year. There was no communication between team members. They missed important deadlines, even though we provided everything months in advance. The portal rarely worked, sent messages to wrong users, sending sensitive business files to my ex husband and vice versa, and files regularly disappeared. Representatives told us to bypass the portal as it didn't work properly. When they sent taxes through DocuSign, they had wrong names and signature fields. Everything they did was sloppy and incorrect. We had a different accountant or account manager every week it seemed (that's hyperbole, but it was typically different by every third or fourth message). We needed back taxes adjusted and re filed for another legal matter deadline. The months long delay meant we may not make the deadline and have to pay a thousands-dollars more filing fee. When I spoke with the gentleman (Rubio I think) in escalation, he assured me that we WILL still make the deadline or 1800 will pay the additional fees we incur. I asked and confirmed 2 or 3 times on that call to confirm he was truly guaranteeing this. That deadline came and went with no tax return, no communication, and the actual file was received days after the deadline with no explanation, and sudden amnesia to that guarantee despite me confirming with that person that the call was recorded and could be referenced if needed. We literally felt held hostage by them, and canceled once we finally received the last return. To top it off, today, I got an auto renewal notice indicating the cancelation must not have been processed, which is what prompted me to come here as apparently I've paid another two years? I've never, ever worked with a more disorganized and deceitful company. Review collected by and hosted on G2.com.