Sentimento dell'utente
Come vengono determinate?
Queste intuizioni, attualmente in beta, sono compilate dalle recensioni degli utenti e raggruppate per mostrare una panoramica di alto livello del software.
- Zaapi is a platform that centralizes chats from multiple channels into one place, providing analytics features and task assignment capabilities to manage team performance and efficiency.
- Users frequently mention the user-friendly interface, the ability to automate responses with AI, the ease of integration with various platforms, and the significant reduction in workload due to the system's ability to answer initial customer inquiries.
- Users mentioned occasional system errors and delays in support, limitations in reporting and customization options, occasional inaccuracies in AI responses, and concerns about the cost justification given the system's inability to fully replace human intervention.
