Ansapoint es una herramienta de pronóstico para centros de llamadas que puede ayudarle a analizar sus necesidades de personal de agentes en los centros de llamadas. Su interfaz gráfica única, herramientas de gráficos e informes impresos, le permiten diseñar los requisitos de personal para centros de llamadas de manera rápida y sencilla.
Las herramientas de software de tráfico de telecomunicaciones de Erlang ayudan a los usuarios a diseñar y analizar redes telefónicas y centros de llamadas.
Erlang is a general-purpose, concurrent, functional programming language with a focus on processes designed to run continuously in robust systems. It is used widely for critical systems that require uptime, scalability, and fault tolerance. Originally developed by Ericsson for telecommunications systems, its use has since expanded into other sectors such as finance, e-commerce, and computer telephony. Erlang's runtime system allows for hot swapping, where code can be changed without stopping a system. The language supports features such as real-time processing, distributed computing, and dynamic typing, making it well-suited for applications like instant messaging, e-commerce platforms, and database servers. Learn more about Erlang and how it can be harnessed for large-scale solutions at [http://erlang.com](http://erlang.com).