Createjoy provides a way to sell subscription boxes to customers who might not otherwise discover your website or product. Bewertung gesammelt von und auf G2.com gehostet.
Fees Fees and more fees. They used to be $39.00 a month and had outstanding customer service and cared about their clients the sellers.
They raised their prices to $79.00 and gave a month or less notice of this change. Their customer service has majorly tanked and it seems they only care about their bottom line and not the seller.
They charge sellers fees on top of this for each subscription which I understand but they also charge the customer a fee, which is not fair to the customer or the seller.
Their dispute process is a joke. I had a customer with auto renewal turned on and they disputed this charge because they forgot to cancel the renewal. I was charged a $15 charge back fee when this was a clear case of the customer forgot and disputed it with her bank instead of doing the correct thing with Cratejoy. Cratejoy did nothing to correct this aside form telling the customer to drop the dispute. Thankfully I did not send out the renewal box because the customer would have the box and I would be out the product and the dispute charge of $15.00.
This is not the first time this has happened to me either where customers cancel after a renewal has happened and a box has been sent out.
Also customers of cratejoy can leave reviews on sellers pages even if they have not subscribed to that box which is unfair to the seller if the customer is confused on where they purchased their items from.
They stared out wonderful but have gone to the bottom of the barrel and sadly there are not that many options out there for subscription box services. Bewertung gesammelt von und auf G2.com gehostet.





