# Best Virtual Receptionist Services Providers - Page 2

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Virtual receptionist services providers, also known as answering services, offer outsourced customer service and front desk professionals for businesses. Virtual receptionist companies can offer a variety of features, including call handling, email responding, 24/7 availability, bilingual capabilities, call transferring, and message recording. Additionally, receptionists uphold a company’s branding and image when responding to customers or clients.

For easily automated customer service tasks that don’t require a human touch, businesses may benefit from [AI sales assistant software.](https://www.g2.com/categories/ai-sales-assistant) Virtual receptionists mainly benefit small businesses or businesses with a small budget. For businesses that require secretarial assistance, but don’t need a full-time or part-time receptionist, virtual receptionists are an ideal solution. Receptionists can be hired one time or on an ongoing basis. For businesses that want assistance hiring a temporary on-site receptionist, implementing [on-demand staffing services](https://www.g2.com/categories/on-demand-staffing-services) is an effective route to take.

To qualify for inclusion in the Virtual Receptionist Services Providers Category, a services provider must:

- Provide businesses with a professional virtual receptionist
- Assist with common receptionist tasks such as customer service via phone or email
- Offer receptionists that have specific industry knowledge or experience




  
## How Many Virtual Receptionist Services Providers Products Does G2 Track?
**Total Products under this Category:** 112

### Category Stats (May 2026)
- **Average Rating**: 4.49/5 (↑0.03 vs Apr 2026)
- **New Reviews This Quarter**: 33
- **Buyer Segments**: Small-Business 61% │ Mid-Market 33% │ Enterprise 7%
- **Top Trending Product**: MyRemoteVA - B2B C-Suite Executive Virtual Assistant Service Provider (+0.25)
*Last updated: May 18, 2026*

  
## How Does G2 Rank Virtual Receptionist Services Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 200+ Authentic Reviews
- 112+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
  ## What Are the Top-Rated Virtual Receptionist Services Providers Products in 2026?
### 1. [24H Virtual Receptionists & Call Answering Service](https://www.g2.com/products/24h-virtual-receptionists-call-answering-service/reviews)
  At 24H Virtual, we pride ourselves on being the go-to 24/7 premier virtual receptionist company for Small and Medium-sized Businesses. Our comprehensive suite of services is designed to cater to your business needs round the clock, ensuring that you never miss a beat, no matter the time of day. Our offerings include after-hours call support, where our dedicated team stands ready to handle all your incoming calls outside regular business hours. With our overflow call support, you can rest assured that every call will be answered promptly and professionally, even during peak periods. In addition, to call support, we also provide online chat support to engage with your customers in real time, enhancing their experience and boosting satisfaction levels. Our dedicated virtual assistants are here to lend a helping hand, taking on tasks to free up your time so you can focus on growing your business. With 24H Virtual as your partner, you can enjoy peace of mind knowing that your customers are in good hands, no matter when they reach out. Let us help you streamline your operations, enhance customer service, and drive business growth – all around the clock.



**Who Is the Company Behind 24H Virtual Receptionists & Call Answering Service?**

- **Seller:** [24H Virtual](https://www.g2.com/sellers/24h-virtual)
- **Year Founded:** 2019
- **HQ Location:** Toronto, CA
- **Twitter:** @24HVirtual (150 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/24hvirtual/about/ (10 employees on LinkedIn®)



### 2. [A&A Communications](https://www.g2.com/products/a-a-communications/reviews)
  A&A is the team of professional remote receptionists experienced at seamlessly answering your calls.



**Who Is the Company Behind A&A Communications?**

- **Seller:** [A&A Communications](https://www.g2.com/sellers/a-a-communications)
- **HQ Location:** Gurgaon, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/14586317 (4 employees on LinkedIn®)



### 3. [Alert Communications](https://www.g2.com/products/alert-communications/reviews)
  Alert Communications is the #1 legal call answering and intake service for attorneys and law firms throughout the country. Our bilingual specialists handle work across personal injury, accident, medical malpractice, corporate law, immigration, mass tort and other legal sectors. Our products and services integrate directly with clients’ law practice management, intake and CRM platforms. We help law firms increase revenue, maximize marketing spend and grow their practices. Alert Communications offers a wide range of services including: - 24/7 legal answering services - Legal intake services - Legal contract & retainer services - Mass tort conversion - Offline media tort response - Digital questionnaire services - Outbound calling & campaigns - Large-scale advertising & marketing campaigns - Legal lead qualification - After-hours, weekends and overflow - Live chat & text services - Bilingual specialists (English & Spanish) Alert Communications specializes in legal. Let us help grow your practice. Schedule a free consultation at https://www.alertcommunications.com/schedule-a-call/.



**Who Is the Company Behind Alert Communications?**

- **Seller:** [Alert Communications](https://www.g2.com/sellers/alert-communications)
- **Year Founded:** 1965
- **HQ Location:** Camarillo, US
- **LinkedIn® Page:** https://www.linkedin.com/company/alert-communications_2 (136 employees on LinkedIn®)



### 4. [Ambs Call Center](https://www.g2.com/products/ambs-call-center/reviews)
  🗣️24/7 Live Agents answered exclusively in the USA 🏆Award-winning service to represent your business 📋Competitive pricing 📲Free portal to view messages, listen to calls and on-call schedule. Ambs Call Center loves helping businesses like yours succeed. Making sure that when people call into your business, they get an immediate and friendly response is our #1 job. We answer the call for the solopreneur all the way to Fortune 500 companies. Regardless of your company's size, we can help you grow. Nothing about our professional virtual receptionist answering service is cookie-cutter, and that's reflected in how we've onboarded thousands of American businesses since we started in 1932. We know your business' needs are unique, which is why we customize our phone answering service plans around them. From sending leads we receive directly into your CRM to letting you adjust your plan, whenever, so you never pay more than what you need—you'll always be in control. Plus, with our decades of experience with thousands of American businesses, you'll also get the best practices of how we've helped other businesses like yours succeed. As a family-owned and operated company, we know that a hard work ethic and great customer service is universal. You'll love working with us, so visit our website to learn more about how we can help you save money while strengthening your relationship with your customers.



**Who Is the Company Behind Ambs Call Center?**

- **Seller:** [Ambs Call Center](https://www.g2.com/sellers/ambs-call-center)
- **Year Founded:** 1932
- **HQ Location:** Jackson, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ambscallcenter (47 employees on LinkedIn®)



### 5. [AnswerCalifornia](https://www.g2.com/products/answercalifornia/reviews)
  AnswerCalifornia gets your customers out of Voicemail Jail.



**Who Is the Company Behind AnswerCalifornia?**

- **Seller:** [AnswerCalifornia](https://www.g2.com/sellers/answercalifornia)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 6. [AnswerConnect UK](https://www.g2.com/products/answerconnect-uk/reviews)
  AnswerConnect UK offers 24/7 people powered answering services to help businesses stay responsive and connected. Our friendly receptionists handle calls, messages, and appointments so you never miss an opportunity. With a focus on real human connection, we help you deliver great service and grow your business



**Who Is the Company Behind AnswerConnect UK?**

- **Seller:** [AnswerConnect UK](https://www.g2.com/sellers/answerconnect-uk)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 7. [Answerfly.com](https://www.g2.com/products/answerfly-com/reviews)
  High-Performance AI Revenue Engine AnswerFly is an intelligent intake and revenue capture service designed to eliminate missed-call revenue loss for service-based businesses. We don’t just "answer" phones; we manage your entire front-office reception through high-performance AI to ensure every inbound lead is converted into a business outcome. Our system instantly answers, qualifies, and drives callers toward a clear destination: a booked appointment, a qualified opportunity, or a managed emergency escalation. Core Capabilities: -Instant Response: 24/7 coverage with human-like, structured communication. - Intelligent Qualification: Real-time identification of caller needs, location, and urgency. - Direct Booking: Seamless integration with operational workflows (e.g., Jobber) to schedule jobs without human intervention. - Emergency Detection: Prioritizes high-value, urgent calls to ensure immediate action where it matters most. The AnswerFly Difference: AnswerFly. It’s not just a receptionist; it’s an AI system designed to turn your inbound calls into booked revenue, 24/7. We provide instant, human-like interaction that drives every caller to a booked appointment. Stop losing leads to voicemail. Turn every call into a booked job with AnswerFly.



**Who Is the Company Behind Answerfly.com?**

- **Seller:** [Answerfly.com](https://www.g2.com/sellers/answerfly-com)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 8. [Answering Agent](https://www.g2.com/products/answering-agent/reviews)
  Service businesses rely heavily on phone calls as their primary sales channel. Answering Agent protects that revenue stream by responding instantly and handling calls intelligently. Our AI captures caller information, qualifies prospects, books appointments, and even presents upsell opportunities — all based on proven real-call data. Performance remains consistent with 99%+ accuracy. With round-the-clock coverage and unlimited capacity, your phone line becomes a dependable revenue safeguard.



**Who Is the Company Behind Answering Agent?**

- **Seller:** [Answering Agent](https://www.g2.com/sellers/answering-agent)
- **Year Founded:** 2024
- **HQ Location:** Castle Rock, US
- **LinkedIn® Page:** https://www.linkedin.com/company/answering-agent/ (4 employees on LinkedIn®)



### 9. [April Reception](https://www.g2.com/products/april-reception/reviews)
  We make you look good on the phone! April Reception is the go-to Virtual Receptionist Service and Answering Service for cleaning companies and cleaning businesses.



**Who Is the Company Behind April Reception?**

- **Seller:** [April Reception](https://www.g2.com/sellers/april-reception)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 10. [Astucia](https://www.g2.com/products/astucia/reviews)
  Astucia is an AI services agency based in Chicago that helps small businesses grow with intelligent automation. We build and deploy AI-powered tools that capture leads, answer calls, and book appointments around the clock — so business owners can focus on their work instead of chasing down customers. Our core products include AI receptionists, AI chatbots, review automation, SEO, and custom web design. Each solution is built specifically for the client's business, not pulled from a generic template. AI Receptionist: Our AI receptionist answers every inbound call, qualifies leads in real time, and books appointments directly into the business owner's calendar. It handles after-hours calls, overflow during busy periods, and routine inquiries — eliminating missed calls and lost revenue. Businesses using our AI receptionist typically capture leads they were previously losing to voicemail. AI Chatbot: Our website chatbot engages visitors the moment they land on a page, answering questions, collecting contact information, and scheduling appointments. It works 24/7 and integrates with CRMs and booking systems to keep everything in sync. Review Automation: We help businesses build their online reputation by automating the review request process. After a service is completed, our system sends personalized review requests via text and email, making it easy for happy customers to leave reviews on Google and Yelp. A stronger review profile means higher local search rankings and more trust from potential customers. SEO: Our SEO service focuses on local search visibility — optimizing Google Business Profiles, building citations, creating keyword-targeted content, and improving on-page technical SEO. We track rankings, impressions, and clicks weekly and adjust strategy based on real data. AI Web Design: We design and build fast, modern websites using Next.js and Tailwind CSS. Every site is optimized for speed, mobile responsiveness, and conversion. We integrate lead capture forms, chat widgets, and booking tools directly into the site so visitors convert into customers. Astucia serves home services companies including HVAC, plumbing, roofing, and cleaning businesses, as well as real estate agents, e-commerce stores, professional services firms, and booking-based businesses like salons, spas, and medical practices. We handle the full stack — strategy, design, development, deployment, and ongoing optimization. Our clients get a dedicated partner who understands their industry and delivers measurable results, not just a website or a tool.



**Who Is the Company Behind Astucia?**

- **Seller:** [Astucia](https://www.g2.com/sellers/astucia)
- **Year Founded:** 2025
- **HQ Location:** Chicago, US
- **LinkedIn® Page:** https://www.linkedin.com/company/astuciaai/ (1 employees on LinkedIn®)



### 11. [Berkshire Receptionists](https://www.g2.com/products/berkshire-receptionists/reviews)
  On average, 3/10 calls will result in a new client. Imagine how many calls you miss while at a job, or during a meeting with a current client, or while spending quality time with family. Now imagine if you never had to miss those calls ever again. Meet Berkshire Receptionists, a group of highly-trained US based 24/7 Virtual Receptionists who provide the concierge experience that every growing business needs. Berkshire Receptionists supports more than 400+ businesses with live virtual receptionists nationwide. Being a 17 time Association of Teleservices International (ATSI) Award of Excellence winner, we never take quality customer service for granted. Our industry-skilled receptionists can perform lead intakes, schedule meetings for you with new or existing clients, transfer live calls to you whenever you would like, and much more. Our cutting edge technology allows for you to never receive a robo call again, provides clients access to make a payment 24/7, and integrates with hundreds of business applications. With 80+ years of experience in the industry, our receptionists are highly-experienced in building long-lasting personal relationships. We are there when you need us, at a price that just makes sense. Learn more at www.berkshirereceptionists.com.



**Who Is the Company Behind Berkshire Receptionists?**

- **Seller:** [Berkshire Receptionists](https://www.g2.com/sellers/berkshire-receptionists)
- **Year Founded:** 1938
- **HQ Location:** Margate, US
- **LinkedIn® Page:** https://www.linkedin.com/company/berkshirereceptionists (5 employees on LinkedIn®)



### 12. [Bidbat](https://www.g2.com/products/bidbat/reviews)
  Founded in 2020, Bidbat is a UK-based virtual assistant agency known for our highly skilled, creative, and passionate remote assistants. We're different because we provide only niche-specific, well-trained, and pre-vetted professionals for industries like real estate, ecommerce, lead generation, digital marketing, and so on. We’re super careful about who joins our team. During the recruitment process, every candidate has to take part in a rigorous multi-step assessment process, which includes psychometric and personality assessments, numerical and verbal reasoning tests, communication evaluations, and job simulation. As a result, only a small percentage of the participants make it who’re really extraordinary. Since our inception, client satisfaction has always been our top priority. We’ve established ourselves as a household name in this industry in a relatively short time period because of our client-first approach. Now, we’re proud to have a large client base from all corners of the world, which is growing every month.



**Who Is the Company Behind Bidbat?**

- **Seller:** [Bidbat](https://www.g2.com/sellers/bidbat)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/bidbat/ (1 employees on LinkedIn®)
- **Phone:** +971 58 6130 632



### 13. [BinaryTint](https://www.g2.com/products/binarytint/reviews)
  BinaryTint is Human Innovation Technology Company



**Who Is the Company Behind BinaryTint?**

- **Seller:** [BinaryTint](https://www.g2.com/sellers/binarytint)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/binarytint/ (6 employees on LinkedIn®)



### 14. [Constantine Solutions](https://www.g2.com/products/constantine-solutions/reviews)
  We help businesses harness the power of our AI Receptionists



**Who Is the Company Behind Constantine Solutions?**

- **Seller:** [Constantine](https://www.g2.com/sellers/constantine)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 15. [Conversational](https://www.g2.com/products/conversational/reviews)
  Leading provider of virtual receptionist services dedicated to helping businesses of all sizes enhance their professional image, streamline operations, and improve customer service.



**Who Is the Company Behind Conversational?**

- **Seller:** [Conversational](https://www.g2.com/sellers/conversational)
- **HQ Location:** Fredericksburg, US
- **LinkedIn® Page:** https://www.linkedin.com/company/9213038 (34 employees on LinkedIn®)



### 16. [CuringBusy Virtual Assistants](https://www.g2.com/products/curingbusy-virtual-assistants/reviews)
  Skilled Virtual Assistants for all your Business Needs. Delivering efficiency-as-a-service, CuringBusy empowers solopreneurs, startups, and SMEs by eliminating the cost and hassle of hiring and training full-time employees. We offer experienced virtual assistants on a flexible subscription model, allowing your business to harness expertise as needed while keeping overheads low and productivity high. CuringBusy is your strategic partner, committed to enhancing your operational efficiency, enabling you to focus on your business growth. Our Services: Executive VA General VA VA – Social Media and Graphics VA – Digital Marketing VA – Web Design and Development



**Who Is the Company Behind CuringBusy Virtual Assistants?**

- **Seller:** [CuringBusy](https://www.g2.com/sellers/curingbusy)
- **Year Founded:** 2020
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/curingbusy/ (43 employees on LinkedIn®)



### 17. [Davinci Virtual](https://www.g2.com/products/davinci-virtual/reviews)
  Virtual office services trusted by thousands



**Who Is the Company Behind Davinci Virtual?**

- **Seller:** [Davinci Meeting Rooms](https://www.g2.com/sellers/davinci-meeting-rooms)
- **Year Founded:** 2005
- **HQ Location:** Salt Lake City, US
- **Twitter:** @Davinci_Virtual (1,783 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/davinci-virtual/ (120 employees on LinkedIn®)



### 18. [Dialyx](https://www.g2.com/products/dialyx/reviews)
  Dialyx est un standardiste téléphonique propulsé par l'intelligence artificielle, conçu spécifiquement pour les professionnels français. Contrairement aux solutions généralistes, Dialyx est pré-configuré pour 34 métiers : coiffeurs, médecins, avocats, garagistes, plombiers, restaurants, agents immobiliers, et bien d'autres. Quand un client appelle votre entreprise, l'IA Dialyx décroche instantanément, répond à ses questions grâce à votre base de connaissances personnalisée, identifie le service demandé, calcule la durée du rendez-vous, et réserve le bon créneau dans votre agenda — le tout en conversation vocale naturelle, en français et dans 5 autres langues détectées automatiquement. Le client reçoit un SMS de confirmation immédiat puis un rappel 24h avant son rendez-vous. Vous recevez un résumé détaillé de chaque appel par email. Si vous avez plusieurs collaborateurs, Dialyx gère les agendas individuels et demande au client avec qui il souhaite son rendez-vous. Synchronisé avec Google Calendar et Outlook, équipé d'un widget web intégrable sur votre site, et compatible avec plus de 5 000 outils via Zapier et Make, Dialyx remplace un secrétariat téléphonique traditionnel pour une fraction du prix. Testez gratuitement avec 3 appels offerts, sans carte bancaire et sans engagement.



**Who Is the Company Behind Dialyx?**

- **Seller:** [Dialyx](https://www.g2.com/sellers/dialyx)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 19. [Donna Digital Receptionists](https://www.g2.com/products/donna-digital-receptionists/reviews)
  Donna Digital is the ONLY live call answering service designed exclusively for financial and professional service firms to help you grow your business and never miss another business call. Receptionists are a luxury for some—they’re a necessity for most. Don’t waste any more time on screening phone calls that don’t turn into clients. Donna Digital is the virtual receptionist that guarantees your clients will always get the attention they deserve, while allowing you to get back to your business and your life.



**Who Is the Company Behind Donna Digital Receptionists?**

- **Seller:** [Donna Digital Receptionists](https://www.g2.com/sellers/donna-digital-receptionists)
- **Year Founded:** 2020
- **HQ Location:** Sausalito, US
- **LinkedIn® Page:** https://www.linkedin.com/company/donna-digital-receptionists (2 employees on LinkedIn®)



### 20. [Donova by DEVECTUS](https://www.g2.com/products/donova-by-devectus/reviews)
  Donova is an AI-powered phone assistant designed to handle inbound business calls end-to-end. It answers calls 24/7, understands the caller’s intent, asks the right follow-up questions, and completes outcomes such as capturing a lead, booking a time, routing urgent calls, or sending SMS follow-ups. After each call, Donova generates a structured summary and can deliver it to your team via email and integrations. Donova is built for service-based businesses that rely on calls (e.g., legal, medical, trades, professional services) and want a reliable, consistent call experience without adding headcount.



**Who Is the Company Behind Donova by DEVECTUS?**

- **Seller:** [Donova](https://www.g2.com/sellers/donova-55da40a2-2fe0-4e3c-b80e-2509ccd350a3)
- **Year Founded:** 2025
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/DEVECTUS/ (3 employees on LinkedIn®)



### 21. [Eastwest BPO](https://www.g2.com/products/eastwest-bpo/reviews)
  EastWest BPO's Call Center and Voice Support services are designed to enhance customer engagement and drive business growth. By offering a comprehensive suite of solutions, including sales and retention, customer service, chat and email support, technical support, and lead generation, EastWest BPO ensures that businesses can effectively manage and strengthen their customer relationships. Their approach focuses on personalized interactions, aiming to build trust and satisfaction with every customer. Key Features and Functionality: - Sales and Retention: EastWest BPO specializes in both inbound and outbound sales strategies, creating a blended environment that maximizes return on investment. Their agents are adept at cross-selling, upselling, and offering add-ons, thereby increasing revenue streams. - Customer Service: Prioritizing customer satisfaction, EastWest BPO's trained professionals provide accurate and timely assistance, ensuring issues are resolved efficiently. They emphasize one-call resolution and monitor key performance indicators like handling time and customer satisfaction ratings. - Chat and Email Support: Recognizing the importance of digital communication, EastWest BPO offers chat and email support services that are both cost-effective and efficient. Their specialists ensure quick turnaround times and maintain high standards of customer service across these platforms. - Technical Support: EastWest BPO provides comprehensive technical support, handling a range of issues from pre-sale inquiries to post-sale assistance. Their focus on thorough product knowledge aims to achieve one-call resolutions and high customer satisfaction. - Lead Generation: With expertise in outbound calling, EastWest BPO assists clients in reaching qualified leads, effectively matching customer needs with client offerings. Their proven track record in closing deals has earned the trust of numerous leading companies worldwide. Primary Value and Solutions Provided: EastWest BPO's Call Center and Voice Support services address the critical need for businesses to build and maintain strong customer relationships. By offering tailored solutions across various communication channels, they help businesses enhance customer satisfaction, increase sales conversions, and improve operational efficiency. Their commitment to personalized service ensures that each customer interaction contributes positively to the client's brand reputation and growth.



**Who Is the Company Behind Eastwest BPO?**

- **Seller:** [Eastwest BPO](https://www.g2.com/sellers/eastwest-bpo)
- **Year Founded:** 2005
- **HQ Location:** San Fernando, PH
- **LinkedIn® Page:** https://www.linkedin.com/company/eastwestbpo (390 employees on LinkedIn®)



### 22. [Easybee](https://www.g2.com/products/easybee/reviews)
  Ensures your callers always speak to a real person, increasing the chance that you can connect with potential or existing customers in a timely manner. Easybee offers the lowest prices and the best live answering service.



**Who Is the Company Behind Easybee?**

- **Seller:** [Easybee](https://www.g2.com/sellers/easybee)
- **HQ Location:** Hollywood, US
- **LinkedIn® Page:** https://www.linkedin.com/company/easybee-virtual-assistant-services/ (21 employees on LinkedIn®)



### 23. [EcomVA](https://www.g2.com/products/ecomva/reviews)
  EcomVA Virtual assistant services help businesses in several ways as they have skills, time, and resources. Remote work is becoming highly popular and giving new opportunities to businesses. They allow scaling businesses rapidly and making more money. EcomVA's Virtual assistant services range from Design Virtual Assistant Services, Platform-based Virtual Assistant Services, Data entry Virtual Assistant Services, E-commerce SEO & PPC Services. No restrictions on working hours as they are active every time you need the services. You can quickly get in touch with the best virtual assistant agencies to improve your business performance now. No more need to worry about sorting, filling, record keeping, running business errands, scheduling, and more. Every business has goals that require the right resources and efforts to grow in the market. Managing an online business is a full-time job requiring attention as a single miss out can affect your reputation. They are capable of performing administrative tasks, answer emails, schedule meetings, and manage other roles. Hire a virtual assistant to make the best investment which helps in running a successful business. Skilled professionals are always good when you don’t want to stress about leaving essential elements that affect business performance. Ecommerce Surge Show by EcomVA, a podcast where industry experts share Ecommerce growth hacking strategies.



**Who Is the Company Behind EcomVA?**

- **Seller:** [Billy Brown](https://www.g2.com/sellers/billy-brown)
- **Year Founded:** 2006
- **HQ Location:** Fremont, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ecommvirtualassistant (11 employees on LinkedIn®)



### 24. [Epic Voice | AI Voice Agency](https://www.g2.com/products/epic-voice-ai-voice-agency/reviews)
  Epic Voice is an AI voice agency based in Athens, Greece. We design, build, and manage AI telephone agents that answer calls on behalf of businesses around the clock, in natural-sounding Greek, English, and other languages. Our AI agents handle inbound calls in seconds, book and manage appointments through calendar integration, provide information about business hours, services, and pricing, transfer calls to human staff when needed, and log every interaction with instant notifications to the business owner. We serve medical practices, law firms, restaurants, real estate agencies, salons, and any business that receives phone calls and cannot afford to miss them. Each agent is fully customized to match the industry, tone, and specific needs of the client. Our solution eliminates missed calls, reduces operational costs, and provides a professional first impression for every caller. Setup takes just a few days with zero technical knowledge required from the client. Businesses keep their existing phone number through simple call forwarding. Epic Voice operates as a fully managed service. We handle everything from agent design and voice configuration to calendar integration, workflow automation, and ongoing optimization. Whether you need after-hours coverage, overflow call handling, or a full AI receptionist replacing your front desk phone, Epic Voice delivers a solution that works 24/7/365 at a fraction of the cost of hiring staff.



**Who Is the Company Behind Epic Voice | AI Voice Agency?**

- **Seller:** [Epic Voice](https://www.g2.com/sellers/epic-voice)
- **Year Founded:** 2026
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/epicvoice/ (1 employees on LinkedIn®)



### 25. [FrontPilot AI](https://www.g2.com/products/frontpilot-ai/reviews)
  FrontPilot AI provides intelligent front office automation for service businesses. Our AI agents handle website chat, lead capture, appointment requests, follow-up automation, and CRM integration—24/7, without human staff. Perfect for busy SMBs where missed calls equal lost revenue. Healthcare clinics, legal practices, home service contractors, real estate teams, and agencies use FrontPilot AI to respond instantly to every inquiry, qualify leads automatically, book appointments seamlessly, and follow up systematically. We start with a simple web chat pilot, then expand to voice calls, email, and SMS as your needs grow. Dashboard visibility, human handoff rules, and integration with existing tools ensure AI works with your team, not instead of them.



**Who Is the Company Behind FrontPilot AI?**

- **Seller:** [FrontPilot AI](https://www.g2.com/sellers/frontpilot-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)




    ## What Is Virtual Receptionist Services Providers?
  [Business Services Providers](https://www.g2.com/categories/business-services)
  ## What Software Categories Are Similar to Virtual Receptionist Services Providers?
    - [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat)
    - [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services)

  
---

## How Do You Choose the Right Virtual Receptionist Services Providers?

### What You Should Know About Virtual Receptionist Service Providers

Virtual receptionist service providers offer remote reception services to businesses in order to manage their customer communications. They function as an extension of a company’s front desk by employing individuals who act as the first point of contact for clients.

### What are virtual receptionist service providers?

Virtual receptionist service providers are third-party organizations that specialize in remote communication support. In this model, trained individuals handle various tasks traditionally performed by an in-house receptionist – like answering phone calls, recording messages, and handling other administrative tasks – all without being physically present in the client's office.

Alternatively, business owners can opt for[AI sales assistant software](https://www.g2.com/categories/ai-sales-assistant) for customer support tasks that don’t require a human touch. [On-demand staffing services](https://www.g2.com/categories/on-demand-staffing-services) also offer a viable solution for hiring temporary on-site receptionists.

### How do virtual receptionists work?

Virtual receptionists create a positive experience for callers by handling inquiries quickly and aligning the answers with each company’s instructions. To make the entire process smooth, sophisticated technology and trained professionals work together. 

Here’s an overview of how business communication via a third-party receptionist typically works.

- **Initial setup** involves signing up with a virtual receptionist service and configuring your preferences, such as how inbound calls should be answered, the type of information to collect, and any other instructions on call forwarding.
- **Call redirecting** is done via advanced call routing systems, call forwarding, direct dialing, among other methods. Once your business phone numbers are set up to transfer calls, the virtual receptionists take calls in your place, either full time or during specific hours, depending on your needs.
- **Call handling** is as simple as its name. Virtual receptionists promptly answer when someone calls your business following your established scripts and protocols. This guarantees a helpful interaction, regardless of the nature of the inquiry. In case the caller wants to leave a message or the call needs to be directed elsewhere, details like the caller's name, contact information, reason for contacting, and any other relevant details are noted. 
- [Call routing](https://www.g2.com/glossary/call-routing-definition) happens when further assistance is necessary. In such cases, the receptionist may either directly transfer the call, provide information to the caller, or schedule a callback.
- **Integration** allows certain business tools like [calendars](https://www.g2.com/categories/calendar), [CRMs](https://www.g2.com/categories/crm), and messaging tools to work with answering services for call scheduling, logging customer interactions, and information sharing.
- **Training** for virtual receptionists helps them understand the specifics of your products, services, and company culture. Additionally, businesses have the option to customize their communication, like preferred greetings, call routing protocols, and escalation procedures.
- **Reporting and feedback** about call volume or service usage can measure the effectiveness of your service, based on which you can make informed decisions. To improve their performance, virtual receptionists also monitor call data and call quality, and take regular feedback from clients. 
- **Other services** provided by virtual receptionists may comprise scheduling appointments, sending reminders, providing basic information about the business, and answering frequently asked questions.

### Who uses virtual receptionist services?

Virtual receptionist services are a great fit for a range of businesses across various industries. They’re especially beneficial for growing businesses that get enough customer calls, yet not to the extent that necessitates hiring an on-site receptionist.

- **Small and medium-sized businesses (SMBs) and startups** from different industries can make use of virtual receptionist services to enhance customer service. Quick and professional handling of customer queries elevates brand image, reduces lost opportunities, and converts more leads.
- **Home service providers** such as plumbers, landscapers, and electricians face difficulties answering calls while engaged in on-site tasks. Virtual receptionist services offer them significant advantages by allowing them to concentrate on their work without worrying about losing potential clients.
- **Legal and financial professionals** rely on virtual receptionists to manage their client communications so they can continue with core business activities like client meetings, case preparation, and strategic planning.
- **Healthcare providers** typically have busy phone lines. Virtual receptionists help them focus on patient care while they handle patient appointments, general inquiries, cancellations, new patient intake, and after-hour emergency calls.
- **Consultants and freelancers** opt for virtual receptionist services to handle client communications, freeing them to dedicate more time to delivering their services and growing their businesses.

### Virtual receptionist vs virtual assistants 

Although virtual receptionists and virtual assistants are both [remote support](https://www.g2.com/articles/remote-support) services, they differ in their roles, scope of work, area of expertise, client interaction, and business usage.

#### Virtual receptionists

Businesses commonly use virtual receptionists for additional support managing call volume and professional customer service without having an in-house team. The primary role is taking incoming business calls. Their tasks are generally more front desk focused: screening calls, taking messages, routing clients to the appropriate parties, and scheduling appointments. Virtual receptionists should have good communication and customer service skills, as well as a basic understanding of the business.

#### Virtual assistants

Virtual assistants support businesses and their internal teams. You can use them for a wide range of services, like performing administrative tasks, managing emails, bookkeeping, research, and managing social media channels. To carry out these tasks, virtual assistants have a diverse skill set. They’re often detail-oriented, proficient with different software platforms, and have strong organizational and administrative skills.

### Virtual receptionist benefits

There are several benefits to hiring a virtual receptionist service, such as 24/7 availability, flexibility, and cost savings. These services are especially helpful for growing and small business owners.

- **24/7 availability:** Many virtual receptionists provide services around the clock, even during weekends, holidays, and after work hours, enabling businesses to answer customer queries at all times.
- **Increased productivity:** One of the focus areas for virtual receptionists is weeding out unqualified leads and spam callers, and moving qualified leads and current client calls to the right people. This guarantees that internal personnel are focused on core business activities.
- **Cost savings:** Compared to hiring a full-time receptionist, virtual receptionists are less expensive in the long run. With these services, you save on the cost of training, interviewing, equipment, employee benefits, and office space.
- **Multilingual support:** Multilingual virtual receptionists serve diverse clientele. They can easily communicate with callers no matter their language. This expands the market and highlights your dedication to global inclusivity.
- **Improved customer experience:** Skilled virtual receptionists handle all calls professionally and promptly. This increases customer satisfaction, leading to higher referral and retention rates.
- **Greater lead capturing:** A high volume of leads quickly exhausts internal resources. Virtual receptionists make sure there are no missed calls, delayed responses, or wasted opportunities to convert potential customers. 

### Challenges of working with a virtual receptionist service

Certain challenges need to be addressed when employing a virtual receptionist service, such as initial hiring cost, limited personal interaction, and potential miscommunication.

- **Loss of personal touch:** Establishing rapport and building personal connections with customers may sometimes be less effective when using virtual receptionists than when conducting direct interactions with employees.
- **Cost concerns:** Some small businesses may prefer free and low-cost tools like answering machines and phone trees even though callers typically dislike those solutions. Additionally, if the service is charged based on usage minutes, high call volume may raise costs compared to hiring an on-site receptionist.
- **Task limitations:** Handling a heavy workload or working on too many tasks can pose a risk of inefficiency. There are also limitations in terms of handling physical mail, providing onsite guest services, or other in-person responsibilities.
- **Limited control:** Outsourcing the position reduces direct oversight of daily operations, which may be an adjustment for some businesses.
- **Potential miscommunication:** A virtual receptionist may be less informed about the business's nuances than an on-site receptionist, leading to misunderstandings or inaccurate information.

### Cost of virtual receptionist services

The cost of a virtual receptionist service depends on factors such as the volume of calls or tasks, the level of specialization required, the service chosen, and the pricing model. You can expect to find suitable services in the range of $50 to $300. However, it's worth noting that options are available at even lower price points, as well as premium services that may exceed $300 in cost.

_The pricing above is an estimate based on internet data. Always check with the sales team to get the most up-to-date pricing._

The different pricing structures for virtual receptionist services are discussed here.

- **Pay-by-minute** models charge you based on the time a virtual receptionist spends taking calls on your behalf. The cost here is highly influenced by your selection of services and number of calls. 
- **Pay-by-call** models charge you for every call the receptionist takes, regardless of its duration. The amount charged for a three-minute call is equal to a 30-minute call.
- **Monthly subscriptions** offer a prepaid package of minutes. Your monthly subscription dictates the number of features, the number of calls or minutes, and the type of assistance.
- **Tiered pricing** plans allow you to choose the level of service that best suits your budget and needs. Lower tiers or basic plans charge less and might include a few services like call answering, voicemail, or scheduling. On the other end, higher tiers offer advanced features like multilingual support, data analytics, and call center services at a premium rate.

#### Return on investment (ROI) for virtual receptionist services

While virtual receptionists don’t directly contribute to revenue, they improve the ROI by positively influencing several key aspects of your business.

- [**Lead capturing**](https://www.g2.com/articles/lead-capture) **:** With a virtual receptionist attending to all your business calls, you have less of a chance of missing out on opportunities and a higher possibility of gaining new clients.
- **Time savings:** Your core team saves a lot of time when they don’t have to manage calls or do basic reception tasks. This time saved can be directed to tasks that contribute to revenue.
- **Cost savings:** You can significantly reduce overhead costs by outsourcing the receptionist role. Compare the cost of the service to the expense of hiring a full-time, in-house receptionist (including salary, benefits, workspace, and equipment) to calculate the money you’ll save.
- **Faster query resolution:** A professional first impression combined with prompt resolution of queries elevates customer experience, resulting in more converted leads and customer retention.
- **Scalability and flexibility: ** A virtual receptionist service scales with your business. You can even change your subscription to reduce the charges during low periods to drive efficiency and cost-effectiveness. 

### How to choose the best virtual receptionist service for your business

To choose the right virtual receptionist service for your business that aligns with your needs, values, and goals, go through the checklist below: 

- **Identify your needs:** To begin with, make a note of your business requirements. Assess the volume of and nature of incoming calls, languages required, and any industry-specific skills or knowledge.
- **Research different service providers:** Explore various virtual receptionist service providers to find the ones that work for your business needs. Look for companies with a proven track record, positive reviews, and recommendations from trusted sources. Make sure the virtual receptionists are well-versed in your industry, have strong communication skills, and can easily adapt to your brand voice.
- **Evaluate the services offered:** Review the range of services provided and their flexibility to scale. This includes call answering, message taking, appointment scheduling, and order processing.
- **Review technology and infrastructure:** Ensure the virtual receptionist service can communicate reliably, keep data safe, and work smoothly with your existing systems, like CRM software.
- **Opt for demos or trial periods:** Identify how various services suit your business by signing up for trial periods or demos. Consider the quality of service, responsiveness, pay packages, setup fees, subscriptions, and any extra charges.
- **Examine contract terms:** Before committing to a service, make sure you understand the terms and conditions, cancellation policies, contract duration, and any clauses related to [service-level agreements](https://www.g2.com/glossary/sla-management).

### Questions to ask a virtual receptionist service before hiring

When going through the checklist above, ask these questions before sealing the deal.

- What is included in the package?
- Do the virtual receptionists provide round-the-clock support or do they work predetermined business hours?
- Can the provider scale with our business growth?
- Can the service be personalized?
- Can the call scripts be customized?
- What experience does the provider have with virtual receptionist services? How long has the company served in this industry?
- What measures are in place to protect business and customer data?
- What sort of call analytics are in place? What kind of reporting can I expect to receive? How frequently?
- What kind of technology does the provider use?
- What are the steps for managing technical issues?
- What feedback have other clients given, especially those in my industry? Is there a case study I can review?

_Researched and written by _[_Marina Schlosser_](https://learn.g2.com/author/marina-schlosser)

_Reviewed and edited by _[_Aisha West _](https://learn.g2.com/author/aisha-west)