Video Conferencing Software Resources

Hi, video conferencing software researchers on G2, this one needs people who've watched a rollout age. I'm trying to work out which video conferencing tools teams actually keep using after rollout, because deployment and adoption are different events: every tool gets used in week one, and the retention question only answers itself around month six, when usage either holds or quietly drifts to whatever people prefer. 

The Video Conferencing G2 Grid data has an honest signal on this, the gap between satisfaction and market presence:

• Zoom Workplace (4.5, 56,000+ reviews): perfect satisfaction score (100) in every Grid segment against notably lower market presence, which is the profile of a tool teams chose on its merits and kept; when a company runs Zoom alongside a bundled suite, that's usually a retention vote someone paid extra for.
• Microsoft Teams (4.4, 17,800+ reviews): also scores 100 on satisfaction with near-total enterprise presence; the wrinkle is that its usage is partly structural, when chat, files, and meetings share one app, "still using it" and "chose to keep it" are hard to separate.
• Google Meet (via Google Workspace, 4.6, 47,600+ reviews): retention through frictionlessness, it lives in the calendar invite and the browser, so there's no app to abandon; the adoption question is whether teams stay on it for serious external meetings or keep it for internal quick calls.
• Webex Suite (4.2, 18,780+ reviews): strongest in enterprise and security-conscious environments, where it holds seats for years; its satisfaction scores run below the other three, which makes its retention more of an IT decision than a user one.

For the people who've been through this: which tool did your org officially roll out that people quietly stopped opening, and what were they opening instead? The gap between the license report and actual usage is the story I'm after.

Hi, video conferencing software researchers on G2, this one needs people who've watched a rollout age. I'm trying to work out which video conferencing tools teams actually keep using after rollout, because deployment and adoption are different events: every tool gets used in week one, and the retention question only answers itself around month six, when usage either holds or quietly drifts to whatever people prefer. 

The Video Conferencing G2 Grid data has an honest signal on this, the gap between satisfaction and market presence:

• Zoom Workplace (4.5, 56,000+ reviews): perfect satisfaction score (100) in every Grid segment against notably lower market presence, which is the profile of a tool teams chose on its merits and kept; when a company runs Zoom alongside a bundled suite, that's usually a retention vote someone paid extra for.
• Microsoft Teams (4.4, 17,800+ reviews): also scores 100 on satisfaction with near-total enterprise presence; the wrinkle is that its usage is partly structural, when chat, files, and meetings share one app, "still using it" and "chose to keep it" are hard to separate.
• Google Meet (via Google Workspace, 4.6, 47,600+ reviews): retention through frictionlessness, it lives in the calendar invite and the browser, so there's no app to abandon; the adoption question is whether teams stay on it for serious external meetings or keep it for internal quick calls.
• Webex Suite (4.2, 18,780+ reviews): strongest in enterprise and security-conscious environments, where it holds seats for years; its satisfaction scores run below the other three, which makes its retention more of an IT decision than a user one.

For the people who've been through this: which tool did your org officially roll out that people quietly stopped opening, and what were they opening instead? The gap between the license report and actual usage is the story I'm after.

For anyone reviewing from a lean-team seat: I've been trying to pin down which video conferencing platforms deliver a streamlined workflow at low cost without outside consulting, meaning easy setup a non-IT person finishes in an afternoon. The Video Conferencing category splits cleanly on this: four big platforms all make that claim, with different fine print:

• Google Workspace: Google Meet runs in the browser with a free tier for basic calls, and for teams already paying for Workspace, video is effectively included, no consulting required to reach a working setup.
• Zoom Workplace: the free plan covers real meetings and paid tiers are self-serve; the streamlined part is that everyone outside your company already knows how to join a Zoom call.
• Microsoft Teams: effectively included where Microsoft 365 already exists, so low cost means no new line item, and the workflow is genuinely easy if your team lives in Microsoft apps all day.
• Webex Suite: a free plan plus self-serve paid tiers; the enterprise-grade depth is there if you grow into it, but nothing about the basic setup requires it.

For the teams that did this without outside help: did you actually reach a working setup on your own, and what was the one moment you nearly called a consultant?

And are there any (from or outside of these four) overrated for a lean team or quietly underrated?