Team Collaboration Software Resources

OnSolve provides initial and ongoing training to our customers. We offer ongoing web training for initiators, (those that create and send out notifications), Administrators (those that configure the system), and System Initiators (those that upload recipient data into the system). Our team of highly-knowledgeable training technicians will be with you every step of the way to answer questions and walk your team through every aspect of your OnSolve solution. Our online training generally takes a couple of hours to fully prepare authorized users to use the application. Dealing with a critical situation is stressful enough, we make alerting easy. Administrators will receive an in-depth training course that covers all of the functionality of their solution. Depending on the number of administrators and locations of the organization, there may be several two-hour training sessions. In addition, we provide group manager training, new features or updates and refresher courses every month at no charge.

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OnSolve is the leading provider of on-demand alerting for urgent communication. Our easy-to-use, web-based notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organizations to ensure fast, effective, two-way communication when it is needed the most. Customers tell us they want a notification provider that will lead the industry, not follow. They want a company with the track record and resource to continue investing in new communication technologies and services. OnSolve is that leader. Our Product Team has introduced a number of marketplace firsts over the years including: integrated weather alerting, incident management services and many others. Our Send Word Now solution is the only vendor to have an International Affiliate Testing Network in place to monitor ongoing infrastructure capabilities around the globe. When we speak with our customers, we hear time and again that the decision to partner with OnSolve goes well beyond simply feature, function or price. Selecting the best vendor - one who can provide a comprehensive solution that includes many other components to support the tasks of the business continuity professional - is the best way to ensure long term success. OnSolve has the most resilient infrastructure in the industry, with multiple, redundant data centers in remote locations (SAS70 Type II audited). With a state of the art infrastructure that provides full fault tolerance to ensure messages are delivered, OnSolve is known for quality, reliability and scalability. At OnSolve, we pride ourselves on our holistic approach to providing a global enterprise notification solution to our clients. This includes our consultative sales approach, which allows us to understand the unique needs of each customer; our strong pre- and post-sales customer support teams who are experts in best practices; and the most reliable hosted global infrastructure available. The OnSolve solutions have been designed to be extremely robust and easy to use. We are focused on and committed to product and technology-specific improvements to our product line based upon customer feedback, industry best practices, and market needs. We work together with our customers using a consultative, partnership approach to implement the right solution for their organization.

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IT equipment failure; accidents and human error; cybercrime; hurricanes, fires and floods – these are just a few of the many examples of disasters that can strike even the most fortified of businesses when they least expect it. These events can be devastating and they underline the importance of business continuity as a key focus of any organization. Our award-winning solutions are proven to help organizations worldwide improve unplanned and crisis event readiness, response and recovery through better communication. Within seconds and from any location, you can send thousands of voice, text, email, desktop and other alerts to any audience. Just as important, you can get word back to determine crucial next steps or assess if people are safe and out of danger. An OnSolve solution can dramatically improve your business continuity planning by enabling you to: 1. Send your message – any message – as fast as possible with preconfigured templates and scenarios. 2. Deliver a message to targeted groups of people based on specific criteria. For example - who is working remotely versus who is on-site, along with sending specific messages to certain departments. 3. Save time during a crisis by using one official line of communication to reach your entire workforce. 4. Using post-incident reporting, review response actions and effectiveness to improve efforts moving forward. 5. Develop a proactive approach to business continuity instead of a reactive one by sending updates to people quickly before they have a chance to become major issues. 6. Reduce the spread of misinformation by controlling the message from the beginning.

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