Total Products under this Category: 181
Last updated: October 14, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Genesys Cloud CX, RingEX, Dialpad Support, CloudTalk, Observe.AI, SuccessKPI, Voiso, and Talkdesk.
Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=observe-ai&focus%5B%5D=successkpi&focus%5B%5D=voiso&focus%5B%5D=talkdesk)
Yactraq delivers business insights through audio mining and speech analytics. Recorded phone calls as well as video contain valuable information related to Voice-of-the-customer, Compliance and Quality.
