Smartlook
Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.
Average Rating: 4.6/5.0
Total Reviews: 837
How Do G2 Users Rate Smartlook?
- Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
- Frustration Tracking: 8.4/10 (Category avg: 8.4/10)
- Search Box: 8.4/10 (Category avg: 8.0/10)
- Error and Bug Tracking: 8.4/10 (Category avg: 8.5/10)
Who Is the Company Behind Smartlook?
- Seller: Cisco
- Year Founded: 1984
- HQ Location: San Jose, CA
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Twitter: @Cisco
720,366 Twitter followers -
LinkedIn® Page: www.linkedin.com
95,294 employees on LinkedIn® - Ownership: NASDAQ:CSCO
Who Uses This Product?
- Who Uses This: CEO, Owner
- Top Industries: Computer Software, Marketing and Advertising
- Company Size: 85% Small, 12% Medium
What Do G2 Reviewers Say About Smartlook?
AI-generated summary from verified user reviews
Pros
- Users find Smartlook to have a clean and intuitive interface, making navigation and usage straightforward and efficient.
- Users value the clean interface and custom dashboards of Smartlook, enhancing their analytics and user behavior tracking.
- Users praise the powerful analytics tools of Smartlook, especially for visualizing user behavior and optimizing decisions.
- Users appreciate the useful free plan of Smartlook, ideal for trials and enhancing small projects.
- Users appreciate the clean and attractive interface of Smartlook, making navigation and analytics seamless and intuitive.
Cons
- Users find the interface to be cluttered, which sometimes distracts from the overall convenience and usability.
- Users find the complex features challenging, especially with limited tracking and heat map creation difficulties.
- Users report dashboard issues like an overloaded interface and occasional visual glitches affecting usability.
- Users are disappointed by the limited 1-month data retention and the challenges in creating heat maps compared to alternatives.
- Users are frustrated by the delays in heat map creation and the limited tracking period for free accounts.
What Are Recent G2 Reviews of Smartlook?
"I use Smartlook to understand user behavior on our website"
Rating: 5.0/5.0 stars
— Verified User in Market Research
"Smartlook Makes Troubleshooting Customer Issues Easy"
Rating: 4.5/5.0 stars
— Rylee S.
